TripAdvisor Traveler Rating

There is not much improvement to be made. Keep on doing the excellent job. People food, facilities were awesome.

America is the fastest housekeeper! She was so sweet and thoughtful!!! She made sure we had everything we needed before she left to the next room!!! And did so with a smile!

Not the best rooms were average service wasn't great disposable cups were re used instead of using new ones for every guest. Beautiful location but alot of sewage smell

Here’s a tighter version with those issues added: ???? Almost 10 Years as a Member — Very Disappointed After almost 10 years as members, we’re seriously questioning the value of this timeshare. Maintenance fees keep increasing—while the rooms are still aging, and we even found some mold in our bathroom. The biggest frustration is the constant upselling. Some of the tactics honestly feel dirty more effort seems to go into getting existing members to spend more money than taking care of what we already paid for. During our anniversary stay, our king-bed request was passed from person to person after we declined the offer for upgrade and bedroom issue was never resolved. In addition only one ice machine for a 10-story resort, and it simply doesn’t feel like a premium experience anymore. Also why close the roof top lounge at 7pm, peak sun set time??? The staff is generally friendly and the food is good, but longtime members deserve better service, cleaner rooms, and less sales pressure.

My experience was horrible the staff was rude and useless my sister had bust her head opened due to the went floor that wasn’t clean up . this resort wasn’t responsible for it or didn’t took care of the accident .