Simply the worst all inlcusive ever. They cheat in the price reservation.
Jul 19, 2021
I booked more than a year and they didin´t want to refund my money because of the COVID situation. They said that the only thing to do is to move the dates but also to do another deposit for not to loos my money. I did trusting that it would be a better choice of room and hotel, but It WAS NOT. The same room rate for a 2 starts hotels.
The service its worst than a 2 stars hotels and in the restuarants especially at the buffete, they DON´T REFILL fruit neither food.
If you appreciate a good vacations, try to avoid book at the Royal Holiday Group
In general not face mask was required to use.
If you want a relaxing vacation this is not your place.
Jul 18, 2021
We were extremely excited about this vacation we even called ahead of time to book reservations for dinner and we’re told since we were premier we had priority booking. When we arrived we went to go and book our dinner reservations for the remainder of the week and were told they were booked absolutely solid. Then we try and get water up to our room, remember we get a stocked minibar daily( HahHahah) it took 4 phone calls and two days to get water up to our room! And then we tried to take advantage of our room service and that was the most frustrating after we couldn’t get dinner reservations. The only saving grace to this hotel is Antonio up on the 12th floor, the grounds are gorgeous but everything is closed early if you can even get in…if you want to have do you have an enjoyable vacation DO NOT BOOK HERE. To top it all off on the last day one of the elevators was down keeping us trapped up on the 11th floor for 20 minutes while we were trying to check out then we went to confirm our pick up and they told us they couldn’t help us.
Regular hotel, nice location
Jul 18, 2021
Hotel was good. Location is excellent. Beds not as comfortable as we expected and pillows very hard. Food was good in general but we got dick after having dinner at one of the speciality restaurants (Frida). Wifi is very poor at the rooms but it works fine close to the business center. Some times we did not find beach towels. Personnel was very good and treated us very nicely.
bartender alfredo the best ??
Jul 18, 2021
Awesome time! family friendly! bartender alfredo is the best! would recommend to anyone visiting puerto vallarta. he is very attentive to your needs and will for sure see to it that you get the best experience while you’re here. would definitely come back again!
(San Francisco, California)
Jul 15, 2021
My boyfriend and I stayed for a week. We had an amazing time at the Grand Park Royal, though we spent lots of our time outside of the resort exploring the town and doing many outdoor adventures. The resort is located on a beautiful little beach that is pretty private. The view from our room was amazing! We loved the staff, they were all so friendly and helpful. So overall a wonderful experience!
However, there were a few downs. When we first arrived there was a large group of young adults that were loud and partying in the pool every day. It was hard to sit by the pool or beach and relax in the mid afternoon and evening. Also, some meals were good, others not great. The food service was inconsistent. There were a few times that I ordered something on the menu and they would send the wrong food, or it would be missing many of the ingredients described on the menu. Otherwise, everything else was great!