TripAdvisor Traveler Rating

Second year at this resort, like the distance away from town. Perfect for a nice relaxing vacation, time spent on the roof top terrace, swimming in the roof top pool and cannot forget the amazing beach perfect for swimming and snorkeling

I'm really enjoying the food here. Besides the dining room "the Veranda", I've also greatly enjoyed every meal at the Italian restaurant "Andiamo" with their fabulous Salad Bar, & Christmas Dinner was turkey stuffed with nuts, just as delicious as my italiana mamma use to make. The Mexican restaurant "Frida" is also very good, with our favorite meal being the "Ribeye Tacos", the very best tacos we've ever ever had. No guest can ever be hungry at this beautiful resort.

- Entertainment was lacking. Volleyball net wasn't available in every day. Schedule wasn't followed. The schedule showed an activity at one time, but sometimes the activity got scheduled. There wasn't much dancing in the evening. - Although this is something that cannot be changed, it is worth noting that the hotel is positioned in a way that the building blocks the sun off the beach during the majority of the morning in early afternoon, up until around 1 PM, so you can only really enjoy the sunshine and the beach around 1:30 ish. -The building is quite small, so there isn't really anywhere to walk around to enjoy a beautiful garden or anything like that. - The food is good in the restaurants, especially we liked the italian restaurant. However, the restaurants cannot be reserved. And one time we've had to wait up to 2 hours. - The water next to the beach is clear. But the shore gets deep very quickly, and the waves are very strong, so it's difficult to just relax and enjoy the water unless you go in deeper. The good news is that there was no currents, so you don't get carried away. - The service here was excellent. Room was cleaned every day. People are very helpful and friendly. - Spa has massage but no mani/pedicure services. - The views out of all the rooms are ocean view and it's absolutely stunning.You can see all of the ocean plus the city and some nature. - 2 of the elevators were broken they only got fixed after 5 days. - Gym was good

I went from the 22nd to the 25th. i stayed in the Premier King Room on the adult side of the building - one of the highest value rooms you can get as a solo room. i wanted to treat myelf. upon arriving, my room didn't have hand towels or face cloths (i actually didnt get them until my last day there as i was leaving). the TV was broken - i had to have 2 maintenance guys in my room to fix the tv. they got the cable to work, but the tv itself still had a fat black line down the center of it. items of decor in the room were old and broken like the showerhead, the massive wall sized mirror frame, the chair was stained. room service that i ordered was forgotten about and never showed up, two days in a row, even after calling down to check on it. the one time it was just tea! (which doesn't come in the room). I approached concierge to ask where the café sole was and first he said no and gestured to his phone being dead. then he said he didn't speak English and told me to ask someone else. I asked FOUR other staff members and they all pointed me in different directions. there was no way to get food at the hotel if the buffet wasnt open. like I couldn't just get a glass or juice or some fruit. and after closing for lunch, it didnt open again until 630pm for dinner. and finally, the elevators were incredibly slow and dirty, I know this sounds like such a miserable post, but honestly, this was NOT a luxury stay. And it was NOT worth the $1700+ USD that I was charged for my 3 days. this was my first time in Mexico and it was a bummer. the beach was clean.

Our destination wedding at Grand Park Royal Puerto Vallarta was absolutely perfect. We traveled with 40 guests from Las Vegas, California and Boston. Every single person was blown away by the service provided from bar to restaurant. I especially loved the activities offered throughout the day and our daughter absolutely loved the kids area and all the activities offered there. Til this day she talks about her “school at the beach.” A huge thank you to Karla, our wedding coordinator, who made our vision come to life and ensured everything ran flawlessly. She made the entire process stress-free and truly gave us the wedding of our dreams. We were very nervous about planning a wedding via video conference and emails but Karla made everything so perfect. I stand have to do one thing the day of the wedding. Everything was more than perfect. The best wedding we’ve ever attended and we’re so lucky it was ours. We also want to recognize Max, the bell boy, who went above and beyond for us and our guests. He even managed to keep me hidden during the elevator ride before the wedding ceremony so our guests didn’t see me before the walk down the aisle. The resort is beautiful, the food and drinks were excellent, and the staff made us feel welcomed and cared for from start to finish. Choosing this resort for our wedding was one of the best decisions we’ve ever made. Lastly, everyone at the resort was amazing. I wish I caught everyone’s name, but here’s a few names I managed to write down… Orisrl Cony Edel