Best family trip after 2 long years...everyone was amazing and kept us all entertained with different activities all week long. Mafer, Jorge, Andres from the entertainment group were amazing...love the Michael Jackson and the Neon lights show. Moises took care of all us everyday by the swimming pool and the beach. Jorge at the Veranda Restaurant was great. Our kids had a blast and we disconnected from everything. Thank you Grand Park Royal team!
We are Park Royal Fans!
(El Paso, Texas)
Jul 01, 2022
Great experience. Very good service and very attentive. The people are excellent who took care of us. We were treated like family members and had a very good personal contact with a lot of the servers. Sadly we are not permitted to mention names.
The food was excellent, but a little on the cool side.. The rooms and the views from the tenth floor were outstanding. We certainly will be back in two years, because next year is Cancun time.
Was jus OK
(Las Vegas, Nevada)
Jun 30, 2022
When we checked in, we were given only one of our two rooms and had to come back. We weren't given keys for the pool towels, so the first day we had no towels. We had two rooms, one room had a hole in the ceiling in the closet (panel) and bugs in the bathroom. Second room had dirty sheets, we told FOUR DIFFERENT people to please come change our sheets and it wasn't done. Overall I think there was a language barrier, which isn't anyone's fault but I asked for a manager and never got one. The mobile app has different times that was is actual for the venues, so be aware. Pool and beach was great.
Worst resort ever!!!! Do not waste your money
(San Diego, California)
Jun 30, 2022
This review is as honest as we can possibly be and are not writing it in anger but in an effort to provide others with knowledge before they make the same mistake we made.
When we booked our reservation, we were confirmed for a “Deluxe Ocean Front”, with a request for a king size bed. Upon arrival and check-in, we were given a “Family suite.” This room did not have a king size bed, and was not ocean front. Our view was impeded by a giant palm tree, as well as the entire roof of the so-called buffet dining room.
Upon inspection of the room, we discovered an egregious amount of mold on nearly every surface in the room. There were disgusting stains and dirtiness on all of the couches and seating areas within the room. There were just two bath towels in the entire room, no hand towels, shower mat towel/face wash towels, or hair dryer. The two towels that we received were disgusting old towels that felt like sandpaper. Not what one would expect from a “resort.” We did not however complain at the time because we thought that based on our booking, this was the case with all of the rooms in the hotel. Big Mistake, we should’ve packed our bags and just left.
We were extremely dissatisfied with the food options that the resort had to offer. The buffet was disgusting with flies everywhere and on the food. The waiting times for the specialty restaurants were over an hour each night, so much so that we decided to take an Uber into downtown Puerto Vallarta in search of a decent meal. There were literally the same two disgusting meat options in the buffet the entire time we were there. Plain sides/steamed vegetables, and no variety in deserts. The only specialty restaurant that we someone enjoyed was Fridas Mexican Food. Not surprisingly, this was the only restaurant that anyone that we spoke to had anything good to say about.
On the third day of our stay (23rd), my wife tripped and fell on a heavily walked pathway that is a cascading waterfall/reflection pool area next to the pool that sticks out into the walkway. This area is a very dangerous structure that needs to be avoided and if you aren’t paying complete attention, you will trip and fall into it such as my wife did.
She sustained a severe abrasion to her hands and knees, as well as a fairly large gash on her ankle. We were immediately attended to by an elderly resort staff person. This gentleman provided bandaids and wound cleaning but that was it. No release of liability forms were ever provided to us, or signed. And zero other medical attention or concern was shown/addressed with us the rest of our stay.
We then decided it was time to complain to the hotel given the previously mentioned hotel room conditions that we had been subjected to. We spoke to numerous people at the reception desk and we’re finally routed to a “hotel manager” named Israel.
Israel did not express any concern for the situation of my wife’s falling and the dangerous pond/waterfall structure that I’m sure has caused others to fall on. We asked if the resort would be able to provide any form of anti-inflammatory medicine to my wife so that she could experience some relief for her pain. We were declined as Israel explained the resort is unable to administer medicine. We then asked if we could go to the resort store and purchase the medicine on our own and have the resort credit our account, about $10 USD. Again, we were declined this option.
We were forced to accept this mistreatment and not get any care or relief from the resort. We then decided that enough was enough, and we brought up the extremely unsanitary living conditions of our room to Israel.
The resort eventually agreed to “upgrade” our room to the other side of the resort to a room that was much nicer and was in fact the room that was displayed and shown to us as the room we would be getting when we originally booked our vacation at Grand Park Royal. This room was everything that we were shown in pictures of the “Deluxe Ocean Front” room when we paid and were confirmed, including not having any mold.
This is not what we expected nor are ok with in an all-inclusive beach resort. We have paid less in 5-star resorts in the Mexican Caribbean and have never experienced such lack of attention, care, understanding, or fraud before at any place we have stayed. Neither pre, during, or post COVID. According to what my wife and I experienced in the food/room we received originally, this is a 1-star hotel.
The property is ok.
Jun 28, 2022
The Grand Park Royal was okay, but definitely has some low hanging areas for improvement. The food was mediocre and the hallways and stairwells were not regularly swept so there were always giant bugs and bug carcasses. We had several issues with our room that weren’t taken serious or 2 days, after which we were finally moved. Staff were friendly.