Grand Park Royal Puerto Vallarta reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

4011 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

One week in paradise

Jodie G on Apr 26, 2024

This trip was fantastic! We arrived on a Monday afternoon to a gorgeous open front check in desk, the staff were ready for us and the check in was smooth. We had a personal concierge who brought us a drink of our choice while we were finalizing the check in. The bracelet had a tab on it that acted as out key card for our hotel room which was so handy. No fear of being locked out of your room or worrying about misplacing your room key! The only thing missing was a little dresser to un pack, however there are shelves in the closet you could use for clothing. I just personally prefer dresser drawers. Anyhow not a deal breaker by any chance! The mini fridge was stocked with local beer as well as a generous assortment of soft drinks. On the ledge above the fridge was two reusable water bottles! Genius I loved that this was so much better than single use water bottles, the resort had water fill stations everywhere so you could always have ice cold water any where! There was shampoo and conditioner as well as body wash in wall mounted pumps and the products were great, I apologize I can't recall the brand. Hair dryer was in the closet on a shelf under the safe. The only strange thing was there were no face cloths in the room, we had to call the front desk to obtain them. The rooftop bar and pool area is for the VIP guests, the patio bar and lounge area was great. The pool was a bit strange for my liking as it was covered / enclosed so not really my style but I'm sure other people enjoy it. They have their own food menu as well up there too. The PB level takes you out to the pool deck, the area where the buffet is located and the kids club area. The beach is just steps down from the pool deck. They do not have loungers on the sand though only up on the pool deck. However the day they were setting up for a wedding the staff moved quite a few loungers down to the beach to make room for the wedding set up. The staff are very efficient and very organized. We never had an issue getting loungers and didn't need to get up at the crack of dawn to claim our spot. Carlos at breakfast and lunch is a super star!!! Oscar was always checking to ensure that we had what we needed as we lounged and read and played in the surf. 10/10 would go back. This is a smaller facility and we loved it!

TripAdvisor users rated this property 2 out of 5

Disappointing Vacation

Deborah S on Apr 24, 2024

The small hotel is charming with nice rooms. Every room has a balcony and is ocean front, very close to the water. Beach is small but wonderful. Sunset views are stunning. Hotel is far from town. Public transit is across the street and you can go into town for 10 pesos. Very convenient. Our room had a defective safe and plugged drain, which took three days to resolve. No hot water on occasion, and once - no water at all. Hit and miss on housekeeping - towel replacement, coffee, clean cups etc. This is a family friendly resort with two pools, but no adult only area. Kids and families took over from early morning till dark. Food was the worst experienced in the 10 times we were in Mx. Best option for food was the snack bar by the pool. The Sports Bar did not open once in two weeks. Private events closed another bar and several areas of the small outdoor space at least 5 times in two weeks. Few employees spoke English but we all managed fine. This hotel seemed to dedicate their efforts and attention on families from Mx. which was the majority of the clientele. We were ignored on the most part. The bartenders and serving staff on pool deck were great. The lifeguard on duty was amazing. Really kept an eye on everyone. We won't return primarily because of the food and no restful adult areas.

TripAdvisor users rated this property 1 out of 5

Worse experience ever

Andrew A on Apr 17, 2024

Let’s start off with the food, which isn’t fit to feed my dog. It’s the same tasteless selection and extremely disappointing for an all inclusive. The only half decent food is the Italian but beware. If you have a family with young children stay away. They don’t allow children in the Italian restaurant. Being a hotel on the water, you’d think they’d have a good selection of seafood with meal options but sorry to disappoint, they have food I wouldn’t feed to starving children in a third world country. You go to the buffets to have a meal and they run out of clean plates and there’s no sense of wanting to bring clean plates out so you can eat vs sit there for 25 minutes waiting for them to clean a plates which never ended coming out. Let’s move onto the drinks. I understand cost savings but with how much you pay to stay here. You’d think they’d have and serve better than bottom shelf alcohol that are over sweetened and watered down. You ask for a drink and the bartender makes whatever they want and when you try to explain to them that it’s not what you wanted, nothing special, they look at you like you’re stupid. Now onto the facilities. Good luck with the elevators. They are tiny and move at a snails pace so you end up waiting 4-5 minutes for an elevator which feels like it’s in its last let when you step into it. There’s bird crap everywhere you go and be careful when slightly leaning on the railing in your room otherwise you’ll end up falling to your painful death. There’s no place to put your clothes away while your staying for an extended time and the bathroom door doesn’t even close without slamming it shut, waking everyone in the room up. The seating in the room is made for people with no backs and extremely long legs which is extremely uncomfortable. The beds are just like sleeping on the rock hard floor and the pillows are like putting a sheet in a bag. The seating at the pool are half torn up and mostly covered in bird crap. They put the gym above sleeping rooms and so if you have a small child who naps, forget about it during the day because all you hear is people slamming weights down through your ceiling. Definitely not my first all inclusive and absolutely disgusted and disappointed with this one. The reviews made it sound decent and I was optimistic prior to arriving but I was absolutely wrong. All in all, I feel like you better off spending the little bit more and stay at the Hyatt or Hilton down the road.

TripAdvisor users rated this property 3 out of 5

Not returning

HadRick (Canada) on Apr 16, 2024

My wife and I spent from April 4 to 11 at this hotel. English is very limited by the staff. I realize this is Mexico but sign language shouldn’t be necessary to get a drink at the bar or get food. This is not meant to disrespect the staff. They are all friendly and do what they can to help. The food and drinks were just okay. We were here in 2022 and had a wonderful experience but I didn’t recognize any former staff members. I’m not sure what that means We both became seriously ill with a stomach issue on the 13th and had to call the resident Doctor. So two days were spent in bed waiting for our flight home. It’s a nice hotel with beautiful views but we won’t be returning. We will not be returning

TripAdvisor users rated this property 5 out of 5

Hidden Gem!

Barbaraleecunni (Goodyear, Arizona) on Apr 16, 2024

We had an amazing time at the Grand Park Royal!! Staff is wonderful and so helpful!! We met Bernie the first day and he was so helpful especially when we needed medical care!! Amazing what he was able to do for us!! The restaurants were delicious and staff was fabulous! These folks especially— Angel, Andres the Jeffe, Juan Garcia, Gonzalo, Judith and Omar!! Rooms are very clean and spacious! Love the refillable water bottles!!!!The beach was also very clean and beautiful!! They also had fun activities like guacamole making class!! Will return!!!!

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