TripAdvisor Traveler Rating

When deciding on a place to stay, we will always go by the star rating. Grand Park Royal Puerto Vallarta was 4 Stars. This is so far from the truth I would maybe rate the hotel a 2 Stars. From the beginning to end the experience was a nightmare. When we arrived while checking nothing was explained to us, no maps or explanation of the facilities, or Premiere benefits, which there were absolutely none!!! We had a Premiere room and bracelet, but the experience didn't reflect that at any time. No special reservations for dinner, no pool, lounge, drinks or dining room. The door to the room would only open part way, the curtains were falling off the rod and no way to close it. The elevators were filthy, mirrors rug dirty. The common areas were atrocious, sitting in the lounge it was dirty, the seats stained the floors not swept the glasses cups not cleared. There definitely weren't enough employees, only one person for the whole lounge. I did see many groups of "time share salesmen" at the lobby restaurants and pool area all the time, how annoying! Reported problems about the room 3 times to different managers and it never got taken care off. The Buffett was ok, but the long waits were terrible, especially in the morning. Most of the restaurants had AC problems, extremely uncomfortable to dine. Fish restaurant was not good, ordered 3 course meal, the cook brought everything out altogether and said we are closing soon. The fish was dry with no flavor, and the diner served was unappetizing. If you wanted water in your room, they gave you a bottle to fill at the end of the hall with filtered water. When asked for bottled water they said they had none at all, even if you paid for it. Definitely not a 4-star hotel, it was pathetic, terrible, and absolutely no customer service. Very disappointed in this Hotel and would never return.

Brayan was great in helping us out and I give him a 5 star for all his efforts. Make sure to order breakfast room service 2.5 hours before you want it. We didn't recieve room service 2 of the 6 mornings we ordered. We had the largest suite and the AC didn't work properly and we were very warm at night and couldn't sleep well.

One pool under construction with jackhammering all day long. One small pool for everyone. Beach is decent but not enough chairs. Buffet restaurant is small and long lines. Food was very limited selection. Very helpful and friendly staff.

Very poor experience. Dengarious level of noise from construction throughout the day was the worst part of our trip. Regardless, the facility is very out dated, the AC in the restaurants were not working while it’s was 90 f outside and humid. There was not much show or actvity. It’s been my worst resort experience. The hotel is charging customers to pay for its renovations while they are at the resort. The noise level from the construction was above 100 db. Anything over 80 db is considered as dangerous. See the photos. Also, I checked their website. And did not see anything about the construction. I’m speechless.

The ocean view rooms and beach are gorgeous, and the staff are friendly and hard-working. That's where the good news ends, though. Pool construction meant constant noise during our stay, and with only one main pool for all guests, it felt crowded. The rooftop pool is adults-only and costs extra. Long lines for restaurants and elevators, and food quality was just average. For the price, this doesn't feel like a luxury property. Great if you're mainly there for the view and beach, but temper expectations on everything else.