TripAdvisor Traveler Rating

The staff were very helpful and professional. The Italian specialty restaurant was our favourite restaurant The ice cream little cafe was a nice addition. Activities were great by Smith and the ones that did the beach ball activity in the smaller kids pool. There were activities in the bar pool also. The bar tenders at the bar pool were awesome. Overall it is a nice resort but more for families. Only thing we didn't like was the distance from the airport and problems getting a taxi to the resort from the airport. The airport is a gong show trying to get a cab and not get charged so much to get to the resort.

The resort is located where you will not get any sun until around 2pm. There is not a lot to do for families with young kids, the kids club is for 4 years and older. This resort seemed to cater more to locals over visitors from other countries.

We just returned back from 7 days at this resort. First impression was the views, wow, absolutely STUNNING. We saw whales and dolphins from the lobby bar. That’s the good. From there I would say that it did not meet expectations for a 4+ star resort. Food at the buffets were pretty disappointing, and I get it most all inclusive buffets are meh. But this one seemed to lack any variety and freshness (pancakes and French toast were usually dried out). The alcoholic drinks were great (they don’t have Diet Coke at all at this resort..might have been a dealbreaker for me had I knew lol) but the mix drinks tasted great and the bartenders were happy to make you anything you could dream up. The downside here is that they only ever had one bartender working at the locations. There were two À la carte restaurants, the Italian was decent, the Mexican was not as good. The waiters in the Italian restaurant were pretty great! The grounds were clean but lots of areas are in disrepair (it looks like the hotel is trying to make upgrades as there was some work happening during our stay). The way the hotel sits, the beach and pool area doesn’t get sun until later in the afternoon. So sitting by the pool/on the beach in the morning is a little chilly surprisingly. One of the pools is heated but that’s the pool all the kids go in. The other pool, where the pool bar is, is absolutely freezing. Also not a ton of serving staff by the pool/beach and so you’d have to go wait in line for the pool bar. That pool also has bits of cement missing in some places. There is a roof top bar that we popped into but we were immediately told that it wasn’t for us….something about the wrong color of wrist bands :( So the beach, probably one of the nicer beaches I’ve been to in Mexico but if you’re the type that likes “long walks on the beach” lol this isn’t it. It’s blocked off by huge boulders on both sides. My oldest and I did go and explore anyways but it wouldn’t be feasible if you’re not in pretty good shape (def not little kids) The highlight was a young bartender named “Danoven” he was creating some amazing drinks for us, was entertaining to talk to and we all really enjoyed meeting him. I didn’t hate my stay, no one got sick from the food and the views are great. That said, we would be unlikely to return.

Very bad experience. The room was not clean, dirty cup stains on the cupboard. Elevators very dirty, the carpet was not vacuumed for the 2 days we were there. There was a sewer smell when we sat at pool, later we noticed a gutter that had sitting water in it, that could’ve been the smell. The beach wasn’t nice in front of the hotel, but rocks on either side so you could not walk other than in front of hotel. The sun does not hit the pool area until about noon. We moved resorts after 2 days here.

The Grand Park Royal resort exceeded our expectations. We had read some of the negative comments on sites since this was our first visit here, and found them all to be unfounded. The staff was excellent, the accommodations were clean, comfortable, with great views of the beach and especially whales early in the morning! The food was good, and we spent most of our meals at the breakfast buffet, El Pescador for lunch, and Andiamo for dinner. We did go to the mexican restaurant and had hotdogs/hamburgers as well by the pool. We will be returning to this resort on future vacations!