TripAdvisor Traveler Rating

The staff provided good service, but everything else was disappointing. The food was terrible, there were flies around the buffet, and there were too many unnecessary rules. The pools closed far too early, making it difficult to enjoy the resort. Overall, it was not worth the money. I will never come back or recommend this hotel.

Location is great. The views are amazing. Resort is dated, but relatively clean. Having said that… the accommodations were entirely too small to accommodate the guests on site. Ridiculous to have to be at the pool area by 0800 to secure seat. Towels were hard to come by as well (depending who you are I guess- some guests got towels without any issues, others had to basically sign them out). lol. Long waits for dining. Limited dining seating. Closed one restaurant while we were there. (Upgrade much needed). The food at the 2 (yes, only 2) restaurants was good. The buffet was , well, buffet food. It is not a stretch to say that my wife, my daughter and myself were the only Americans on the resort for the week. Having said that. Everyone was awesome. We do not speak Spanish but was always made to feel comfortable. For this reason, I gave the resort 3 stars.

Great location, great ocean, great sand. Unfortunately, most staff did not speak English, so communication was difficult. The food was the dealbreaker, it was awful and had no flavor and they did not even offer any salt. We had some bowel issues from their food food. Very limited protein options. Overall, we will not be returning to this hotel.

Pools where cloudy and sandy all the days we stayed and is usually a attraction to us since my daughter loves to swim food at buffet was dry looks like it sat for while. Rooms where not wiped down can see stains of cans on counter tops

I visited Grand Park Royale with my family from May 12 – May 19. My brother and I stayed in room #710 and my parents in room #711. Our stay was fantastic. The maid kept our rooms clean, Berto (the drink attendant to our room) kept us well stocked, we loved watching the ocean from our balcony, and we really enjoyed watching the Funtastic Team lead people in dance and in pool activities down below. Oh, and on note of the Funtastic Team, there was a woman named Alexia who was particularly helpful when my brother and I were looking for towels on the first day. Even though it was probably outside of her department, she helped us find them and was really kind throughout the process. The restaurants were also magnificent. Frida’s had some fantastic birria, and Andiano had a great... well, everything! Everything I ate at the Italian restaurant was excellent and fresh, and the salad bar had a great selection of fresh vegetables, cured meats, and special cheese (the smoked provolone was excellent). Furthermore, Gonzalo and Omar were fantastic waiters. They made us feel at home, and Gonzalo made some of the best tiramisu I’ve ever had.