TripAdvisor Traveler Rating

The staff are incredible and earn the “Friendly” reputation. Captain Raul, Double Double, Kalusha, Hugo, Braulio, Tony, Jose, Nabor have been working there for years and it’s always a pleasure to see them again…like family to us. Beatrix is still there and newcomers Jose Juan (aka Number One) and Jesus were excellent new additions to the staff. Maid service was excellent. Immediate neighbors were noisy and were smoking on balcony. The resort was much noisier during the night than in recent years. Missing last year’s afternoon live music at the beach. We loved having a fridge in the room. Is that now available in every room? What happened to the wall hand sanitizer dispensers? Several staff were sick (were not wearing masks) and we both ended up with illness as did many of the tourists. The lobby coffee shop is excellent. Teo offers great service there. Beach service is excellent. The waiters are attentive and entertaining and lounge chairs and umbrellas are laid out early each day. Smokers on the beach were totally inconsiderate and many of us had to keep moving chairs. It was the worst we have seen in over 20 years. Food is good with plenty of choices.. Paco made the best pastas of all staff during our stay (thanks for the chopped garlic)! Best mini burgers and fries were in restaurant near adult pool. Miss the tempura shrimp they used to serve and the clubhouse they served years ago. Buffet at beach was my favorite. The a la cartes (Frida and Azul) have definitely improved, finally, and the food was actually warm this year. Nabor is always an amazing Manager. Our biggest complaint was the difficulty in reserving a la carte restaurants. You have to scan a QR code and complete a reservation form but most of it is in Spanish. It was a common complaint and frustration with English speaking guests. We prefer the old way of phoning to reserve. Overall, we once again enjoyed our stay and thrilled to see staff and other repeat guests that have become our friends over the years.

Nice hotel! 90% + of customers were resident of the country of Mexico during Christmas and New Years vacation period. Friendly Staff! Raoul Ramirez (Captain at Buffet Restaurant) and his staff were awesome! Efficient housekeeping everywhere!

The only reason I'm not scoring 1 star is because our cleaning lady Nardi was a dream. She worked so hard, our room was always spotless, and she was super friendly each time we saw her. But...I'm a single mom who took my two sons (17 & 18) on a much anticipated family vacation, looking for care free relaxation with them. And the very first night we arrived, I regretted booking this place. My two sons went straight for the hot tub for a soak together. But immediately a staff member told my 17 yr old that the hot tub was only for adults and he had to get out. So my 18 year old got out too, in solidarity. When I came down to join them minutes later and heard what happened, we decided to try another hot tub. And as we sat there, quietly relaxing, the same staff member and a life guard descended upon us, again kicking my 17 year old out. As it turns out NO ONE under the age of 18 can even sit in or around ANY of the hot tubs. We all three got out, because we were there to spend time together, and didn't want my 17 yr old to feel stranded. So we reluctantly got in the cold pool, only to find out (from the same two staff) that all pools and hot tubs were closing in 5 min. (9pm!). We almost felt like they were following us around. So in the space of 20 min. we were soaking wet, cold and very frustrated. We walked in to speak to the front desk and manager there. I expressed how ridiculous this policy was...that my 18 year old could not only sit in the hot tub, but could also drink alcohol freely all over the property, yet my 17 year old, who is just as responsible (yet looks young for his age), was not even allowed to enjoy time in the hot tub with his parent? Absolute nonsense. And the staff couldn't give any good explanation for the policy. It was clearly not for safety, because the hot tubs were actually lukewarm (no joke), barely above room temp. I get it, and appreciate an adult only hot tub when I want it, but you have three hot tubs! Kids get cold too! At least make one of them family friendly? Or at least allow 12 yrs and up with parent...or even 16? Come on. Anyway, this policy is not only pointless, but they're not enforcing it equally. Some families we saw get away with it, others were hunted down, like mine. Beyond this main complaint there were a host of other smaller ones that add up to 'I won't be staying here again': Food was mediocre. Meat was often dry. We constantly found the buffet serving utensils lying on top of the dish of food. I even watched a kitchen worker walk thru, straightening up the buffet by placing the used tongs right back 'inside' all of the dishes....the handle part that everyone touches laying 'in' the food. Woof. We also found a live weevil worm in my son's orange juice one morning. One night we reserved a table at the specialty dining room. My one son was running 10 minutes late, but they seated us anyway while we waited. However, the staff proceeded to be very rude to us, like we were putting them out by delaying the ordering process by 10 min. This was very strange since we were one of only TWO occupied tables in the entire restaurant! After the waiter started pacing impatiently, I asked if the two of us could order first, and then my other son could just order when he arrived. The waiter rudely said no, and walked away. So weird. And the food wasn't even that good either? The spa was also a bit weird. We always had limited options for reservation times, and very strict time limits. At exactly 50 min. the male spa manager walked right into the woman's spa changing area while I was getting dressed and told me my time was up, basically escorting me out? Yet I think we were the only three people using it all week....only once did I see another woman in the spa. Alas, I will not be staying here again. Book if you will, but if you have teens, well-mannered and mature or not, you will not be enjoying the 'not-hot' tubs with them at all.

Amazing experience. The best and most kind staff at any resort I’ve been too. They were extremely accommodating to my grandmother that has extra needs. Raul Ramirez and Double Double went above and beyond in making our stay enjoyable. I would highly recommend!

Very nice resort, all of the staff are as friendly as the name of the resort promises. There are a few standout employees that deserve a special mention; bartender Joel, chef Paco, server Kathia. The lifeguard Getardo is one of the hardest working, friendly workers at the resort. He truly loves his job and makes everyone smile. The employee Marcos is their best employee, handsome young man working his butt off every day, bringing fun to every activity he does no matter how hot it is or grumpy some of the guests are. My only recommendation would be to improve the quality of the food and have more variation each day, after a while I wanted something different from the same Mexican food every day. When we were here there were few gringos to mix and chat with, 90-10 Mexicanos. It’s fun to meet new people and share experiences with other guests but found it difficult and limiting with so many Mexican guests.