For my fist time in Mexico, and to stay at this resort was a great experience. The shuttle driver was great, the bell boys, the check-in staff, the concierge and everyone else was also great. The lady that cleaned our room did an exceptional job everyday. I also have to give a shout out the the restaurants. We had Mediterranean, Italian, and Mexican, and I must say, "Bravo to All". I would definitely go back there.
Great Family Friendly Resort
Jun 28, 2022
My wife, and 2 boys (4.5 and 1.5 years) stayed at the Marival Emotions Resort in late May-early June 2022. We had a wonderful time.
I had read many reviews on tripadvisor, some were not complimentary, and we feel some of these are unjustified.
#1 was the staff - particularly the Marival Kids Club and Animation Crew. they were fantastic. Talented, friendly and so kind to our children. You could feel the geniune care they had for the boys and their joy for life. All of the team are great, however, we want to mention Mariana, Luis, Paco, Julio, and Charlie - just fabulous people. they made our trip very special!!! :)
Food was very good - particularly the Mexican and the Pergola a-la-carte restaurants. great menu items and service
We found the Buffet had good variety. Great desert spreads highly. The Mexican Fiesta night (Tuesday) was amazing, the food (churros so yummy), live music and outdoor dining ambiance
Restaurant bookings were not difficult. Yes, you had to line up, but it wasn't overly inconvenient. Management team should really find a better method to do this. Online app or equivalent technology??
Nightly entertainment was fantastic. the team put on very good shows and you can tell how hard they work in producing the show after long days of work at the resort... again, staff are highlights of the resort!
The selection of pools and beach bar for lunchtime, and pool bars was perfect. no complaints
we had a room in the Resort section, overlooking the main pool and ocean view. loved it. good enough size for the 4 of us. but upgraded to a 1 bedroom mid week... definitely worth getting the extra space with the boys.
... Marival Management Team, please make sure you Thank Your team for their efforts - you have some really amazing staff and they make such a difference to our trip.
Neil and Jody from Canada
Jun 26, 2022
Didn't start off great. Rooms were not ready so they have you go sit by bar and talk with 2 people who tell you how things operate during the week but then try to get you to go to a time share presentation the next day which we didn't attend. Overall resort was okay. Fitness center left a lot to be desired. 3 treadmills but only 2 worked. Not the cleanest fitness area. Putt Putt course needs a lot of improvement.
Shining spot of the resort was The Bar Palapa by the adult pool which had great service from Alejandra and Hugo.
Be prepared to stand in line for dinner table reservation
Jun 23, 2022
No dinner reservations were possible unless you are a Marival member. Prepare to interrupt your fun and go each day about 4:30 to the restaurant you want to eat at that evening. Stand in line, or place your sandals in line and go sit and chat with others who also are annoyed.
Resort beautiful, workers all very helpful, food very good. Wonderful beach that stretches both directions with great walking. Bikes available for use!
Relaxing with every comfort looked after!
Jun 19, 2022
Just back from my second visit to the Marival this year. Check in process was not as positive as in the past but once we were moved to a different room it was smooth sailing. Alonso at the front is always wonderful and goes out of his way to accommodate. As always shows were great! Really loved Encanta and Moana! Had fantastic service each evening in the Bar Volare from Dalia. She works so hard and just races to make sure everyone gets their drinks! Definite one if your best!!!! Also loved seeing The Animation team with extra shout out to Lupita, Leo, and Bibi!!! You are always just so positive and full of energy and make me feel so welcome! Until next time ….