TripAdvisor Traveler Rating

My family and I recently said at Dreams and it was beyond amazing! Our butlers Jose Becerra and Carlos Miranda went above and beyond to make our stay so great. They booked reservations, walked us to the restaurants and made sure our favorites were stocked in the mini bar. The property was beautiful and so fun! I would definitely stay here again and recommend it to anyone.

Only giving this review 4 stars because of the quality of the room. We stayed in a swim up room and one of our sinks wouldn’t unplug, toilet sometimes flushed, and we had a leak. It took us a while to figure out where the leak was coming from. When maintenance came to check it out, they opened the the ceiling and the water came pouring into our room. We went to dinner, and when we came back everything was dried but they left the hole in the ceiling. Eventually everything got sorted out. The AMR app which we were told at front desk to use didn’t have the correct times for anything. The kids missed activities they were looking forward to do and made it difficult to plan your day around what the app said. We were also told at check in we would get a $200 room credit. To then find out it’s $200 worth of coupons that we were never given. We bought wines at restaurants expecting to use this and it turns out only $10 of your $200 room credit applies to wine. But what really deserved 5 stars, if not more if I could, was the service. CARLOS is hands down the best server. Extremely friendly, always made sure we all had drinks in our hands, even the kids with us loved him. The Pool entertainment was so much fun. Both KEVIN and JENNIFER made the days at the pool so much fun. They led all the activities and got everyone involved. We couldn’t have asked for a better activity crew at the pool. I don’t remember the names of all the crew. CARLOS, KEVIN, and JENNIFER will truly be missed. We wanted to bring them back home with us!

We spent 9 nights at Dreams Vallarta Bay with our 3 year old and 7 year old and we all had a fantastic time. We had a swim up room and absolutely loved it. Our maid, Romana was super sweet. She was so flexible with my little ones nap schedule with her cleaning times and kept our room so nice and clean! We went to all the restaurants and thought the food was fantastic. Our favorite restaurants were the French and Asian. We enjoyed service from Fernando and Agustin during our breakfast service at the buffet. They even made us special drinks on our last full day there! We loved the pools and had the most amazing poolside drink service from Carlos every day! We will miss seeing Carlos’ smiling face and made it a point to sit in his section, daily. We also had great service from Junior and Edgar! Our kids absolutely loved the kids club! The girls were so sweet to our children and they loved all the activities. Daphne and Yun really stood out as exceptional staff, but they all were great! Our kids spend time there every day! We loved the activities by the pool.. especially water aerobics. Kevin and Jenny truly made our experience memorable and made us feel at home and welcome at this resort with their energetic attitude and fun games! I would return to this hotel without a doubt!

WOW!!! This was the most amazing trip. We were hosted by the best, Jose, Andrea, and Cinthia who took care of all of our needs. Every Restaurant we went to was delicious and had staff that treated us like royalty. You will always feel taken care of here. HIGHLY recommend.

Having a great time at Secrets PV. The room is amazing. We are in the preferred club at 2509 in the PH and the view is unreal. The food has been really good and the service is as good as it gets. The staff including Fernanda, Frida, Carlos and Andres in preferred have been have been the best. 4 more days here…