Bahia Principe Luxury Bouganville reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

3707 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Think twice before booking here.

hsquared24 (Rowlett, Texas) on Aug 02, 2022

Quick Summary: The grounds are beautiful, the beach is nice but needs work, THE BEDS ARE ROCK HARD and the service is completely lacking at this resort. I wouldn't recommend this location until beds are upgraded and water activities are opened for the duration of the day. Hot tubs are not open at an adults only resort after 6pm. - Before arrival I booked our transfer from the airport to BP-Bouganville through the BP website. Once we made it to the arrival area there was no one wearing a BP shirt, and realized they outsource this service to the company "Coming 2" - so if you're arriving look for a gentleman in a white shirt with a green "Coming 2" logo. Upon arrival to the resort we weren't asked about bed preference, which left us with a two full bed room that we couldn't fit on. The room was dirty upon check in, there was exposed wiring on balcony, and the phone didn't work. When dialing for room service no one answered any of the extensions dialed. Room service takes at least an hour and a half, so we didn't utilize that service again. We moved rooms the next day to a king size bed which was much cleaner than the first but still the beds are so hard. The lack of drink service at all restaurants - there were times when we either never received water or sat with empty glasses. We seemed to always order at least one item per restaurant that they either didn't have or wouldn't make. In addition, we would really prefer to eat local cuisine, we don't want to travel to a location to try other countries foods, we came to the DR and we wanted ANY DR food. There were no DR restaurants on site. We're American, and we definitely did not want the choice of hot dogs & hamburgers for lunch/snack, and then to see the same hot dogs at the breakfast buffet. There were days that I remained hungry. The best restaurant on site is the Brazilian restaurant. There was no beach service, we did have a random person come around and give us a drink once during our entire trip. The beach does sit right next to the loud pool so there is so no quiet beach time during the day (unless it rains). However, when the pool closes you do get some quiet time before the sun goes down - and there are hardly any people on the beach during this time as well. The fact that hot tubs close during the day and are not available at night is insane to me. We are beach people so we don't take advantage of the pools or hot tubs during the day. And would much rather sit in a hot tub after the sun goes down. We did do an excursion to Catalina Island, they combined both the snorkeling and scuba diving on the same trip. Definitely don't recommend doing this because if you're snorkeling you're required to get back on the boat and wait for the scuba divers to finish. The area that you're taken for snorkeling has seaweed and is pretty rough waters. However when they take you to the beach this would be the best time to snorkel. Not sure why they wouldn't do this here, but they're the professionals. So definitely bring your our gear to snorkel here. They do have free rum beverages but the pineapple pina coladas cost $10 each. Water sports should be available from sun up to sundown. We use the professional photographers at each vacation stay and not once did I see a photographer or know where to find them to have pictures made, we didn't get any photos for our vacation this year. (This is a service they offer on their website) With everything else, there was hesitation for taking us to the golf course. It's a short ride and definitely worth the visit and to play a round but the entire resort doesn't seem to be on the same page. We felt there was a general LACK of sense of urgency and people who love their jobs. The beaches were mostly free of seaweed (which is why we booked this area) but the waters were a little murky. I definitely wouldn't come back to BP and hope that future travelers have a much better experience.

TripAdvisor users rated this property 5 out of 5

Girls trip cheaper than therapy

lisabY5546GT on Jul 31, 2022

Food at the buffet was delicious...breakfast, lunch and dinner!!! We went to the steakhouse on the resort, delicious and filling, we didn't get to try all the meats because we were so much food!! Japanese restaurant on the resort was also great! The staff were great...shout out to Dario & Yasmin(entertainment)and Albert( water aerobics instructor) Pedro(restaurants).....they were so nice & accommodating. We had a great time!!!!!!

TripAdvisor users rated this property 5 out of 5

Girls Trip, cheaper than Therapy

Helga M on Jul 30, 2022

BAHIA PRINCIPE Adults Only in Punta Cana was amazing. Everything and Everyone. Restaurants, Entertainment, Beach and Pool. Thank you DARIO,YAZMINE,ALBERT,PEDRO these individuals went the extra mile to make 5 ladies vacation SPECTACULAR! You are all ROCKSTARS!

TripAdvisor users rated this property 5 out of 5

Great holiday

tj0anne (Leeds, United Kingdom) on Jul 15, 2022

My partner and I had a great holiday. It’s about 1and half hours on a coach from Punta Cana. It is a huge complex almost like a very small village with the family resort on one side and the Adults only on the other which is where we stayed. The room i would rate lower than 5 as phone didn’t work and maybe in need of a bit of a refurb however was really big which was worth the trade off. You have a fridge which is stocked daily. Before i go any further it is worth mentioning the app which is how you get room service book a la carte etc so when it works its really great however like others we had problems which you cannot get sorted out as no staff set trained on it. I think if you offer that service you should ensure it works or just don’t offer it. We found out however one communal app in the lobby. The food we thought was absolutely outstanding in the a la carte and we like good food. The best ran restaurant by far was the Brazilian/steak by Milgiades Gonzalez and i think you should deploy him in the others so they also work like clockwork. They all had great food. There are lots of branded drinks which were really lovely. I would recommend they have a drinks menu especially for cocktails as i like to try something new, they did have cocktail of the day but mainly ones i have heard of. However if you ask for what you want they will make you whatever and the bar staff are also great. I think the hotel should invest in better cocktail machines as they are on last legs and they would be better with good blenders. And also you cannot get Diet Coke which has a total different taste to normal. The grounds are stunning two main pools. One for a really relaxing vibe with no music. The other which has entertainment and music was fun, we met some great people around the swimup bar and it was a lovely. Lived my best life at the foam part and the beach party! Good mixed ages so something for everyone. I’m 42 and really enjoyed them. Good entertainment team. Beach lovely the hotel are carving steps to help get onto beach however even without them i had no problems at all. It’s a very small step, hardly even noticeable, you can’t snorkel in the sea as a bit murky but it was the same in Jamaica when i was there earlier this year. Still absolutely beautiful place to sip a cocktail, have a swim or chill, there is also a beach bar which was good. We went on a trip to nearby island and it was stunning. The whole grounds of this hotel were stunning, this was a really beautiful place. If you have booked up, look forward to it as already wish i was back. Please tip the staff they work so hard, even a dollar or two goes a long way.

TripAdvisor users rated this property 4 out of 5

Almost perfect

Gael21 (Santo Domingo, Dominican Republic) on Jul 12, 2022

This is a whole new level of pampering and customer service that will blow your mind, who needs NIck or Hard Rock when you have this amazing people, always making sure you were comfortable, always trying to make you feel like a VIP. Food was not great but it was ok, the service however was superb! the quiteness, the relaxation were also perfect, there is a party pool for those young and those who still feel young, and a quiet pool for those looking for just peace, everything within close proximity and conviniently located near your room, no need for those looong walks to get to a restaurant. wanna trated like VIP's without paying like one? this is your hotel! PS: This is adult only resort

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