TripAdvisor Traveler Rating

Atmosphere and location are great. This resort needs updates, the brick walkways need some repair as there are several trip hazards if you are not careful on the loose bricks. Rooms are clean but need updating, beds are AWFUL! Most staff are friendly but the pool entertainment staff went above and beyond Mariano and the team made our stay much better. Breakfast was horrible always cold. It was also extremely difficult to make dinner reservations so most nights we were stuck having the horrible buffet then we would walk by the restaurants we tried to make reservations at and they were practically empty. Overall we were expecting 5 star and at most this is a 3 star. We would not stay here again just because the beds were so uncomfortable and the lack of food choices. We always go for 14 days and being stuck with a buffet for that many days is not worth it to me.

The buffet was the best choice for food on site. The restaurants were not worth it. The menus didn't all make sense. We tried the Asian restaurant and it was ok. We walked out of the Don Pablo restaurant and was followed by a staff member who reprimanded us for not having looked up their menu before making the reservation. To make reservations they wanted you to use their app or the kiosk in the main lobby. Neither worked our entire stay and the concierge wasn't much help. When I checked in, there was no toilet tissue and the tub was dirty. When I called for room service to clean it, they sucked their teeth and didn't show until after dark. The pool area was nice but the drinks were inconsistent. I would say the most helpful staff members were the bellhops and the guy that sets up the excursions.

Our housekeeper Teany was fantastic, everything is our room was well done. She did not ever forget to give us water or coffee etc. Towels were always replaced with fresh ones everyday, floor was mopped and the bathroom was always up to standard. Thank you for a great job and your hard work.

Needs urgent update of rooms and pathways no mats for sunbeds the hotel is advertised as 5star luxury burganville false advertising seen better 3stars

The male front Desk Manager was rude and condescending while informing me that one of my two room requests for 2 twin beds could not be accommodated. He smugly suggested that my two adult daughters could sleep together in the King bed to make up for the hotels failure to provide the beds after many months of email exchanges between me and his department. He has no role in determining any guests sleeping arrangements. He is not up to the job. Also, a female beach bartender dropped a plastic top in the blender containing my drink, then dug her filthy hands into the drink to fish it out, then attempted to serve it to me, how disgusting!