The entertainment team is very good and the group leader is charismatic and radiates positive energy. The food is very good and the organisation satisfied. I would recommend this hotel voor vacation. Only not so many sun loungers on the beach and pool
An average experience
Feb 23, 2024
We have just come back from a week at this resort. It was great to see the sun everyday from pool side.
I have read earlier reviews and while I thought some were overly negative, there were some valid points.
First of all, the grounds are massive but very well looked after. The grounds are beautiful and well maintained.
Some of the buildings have been renovated, some not. Our building had not been renovated and while it was “tired” it was maintained. Any issues in the room that we had, were dealt with very quickly.
I cannot say the same about the front desk. There was no sense of urgency at any time! The pre-check in desk was not clearly marked and we did not see that desk until after we waited to be checked-in. When we arrived, they seemed overwhelmed by the crowd and check in and check out was slow. There were some staff that were extremely rude, while others such as Francisco were very helpful.
The staff in the dining room where the buffet was served were amazing. They were friendly, and made sure that our coffee cups were full.
The food at the buffet was ok. There was lots of variety, but you need to remember these people are cooking for thousands. It was presented well and if anything there was too much choice.
The big disappointment were the a la carte restaurants. Our party ate at the Mexican - which we rated as ok, as was the Italian. The Greek on the other hand was a huge disappointment ! We ordered chicken kebab, we received half a wrap! The service was terribly slow and we ended up walking out and going to the buffet.
There are mosquitos! We all were bitten, some much worse than others! Our son was certainly the feast for many mosquitos and the bites were like welts! Bring your bug spray!
Finally, chairs and people throwing their towels on them. While there are signs that state not to reserve chairs, the sign is ignored.I am not sure what time some people got up to save their chair and then did not use them until the very end of the day. It was very sad to see. Perhaps, this chain could start something new, like enforcing this rule as they do at other resorts in the south. If you do not use your seat for 45 minutes, it is gone! As well, you do not go to the pool and lay your towel on a chair to reserve it. You choose your seat when you get there.
Cheaper for a reason. Beautiful grounds everything else needs updating!
Feb 22, 2024
beautiful grounds nicely maintained regarding the plants and general garden or vegetation. Lots of areas broken, tired or old! Pool had missing tiles in kids water park area and my son cut his foot as did several other kids that day! Everything looks old and run down re the buildings etc. Buffet restaurant smells of damp/mold and has so many mosquitoes! The entire resort is infested including the rooms. Rooms adequate but also old and tired. People were friendly and kind on the whole. The resort is huge and we enjoy walking but not for the unfit, unfortunately it means the use of buses/golf carts and trailers are used so it often felt like a main road when wandering about and trying not to get run over! The beach is beautiful but far too small for the size of the resort. This resulted in being squashed like sardines next to people and that was if you were lucky to get a bed! People must have been up at 5 to put their towels down!! We didnt even bother in the end and just stayed in the sea if at eth beach, certainly not relaxing! You could walk further along infront of other hotel and just use your towels? Generally felt like too many people for the facilities! I also hated the fact that there was only 1 coffee machine available at the beach which was frequently broken and had massive queues of angry caffeine seeking guests needing a drink! There should be real coffee available not machines at the bars! Everywhere serving alcohol but not hot drinks or coffee? Cannot believe the lack of coffee facilities! Staff were friendly and as helpful as they could be. We love nature so the grounds provided ample birdwatching opportunities and the beach is very windy so my boys loved surfing every day! Certainly not 5 star, food was decent and varied but as with most buffets generally cold by the time you ate it! Anyway you get what you pay for I guess!! Needs a refresh, updating and more coffee! Beach needs people to stop the reservation of sunbeds all day without usage, so annoying!! Bring your mozzie spray !!!
Suitable for those seeking vibrant environment with a great beach
Feb 19, 2024
The resort has lots of pros but it had more cons for us.
We were overwhelmed with the crowd and people everywhere. This is primarily because there are 7 resorts in that campus.
We prefer more private, personalized experience and services but here due to the sheer magnitude and volume, service is nearly negligible.
- huge property with lot of activities
- the property is very well maintained. I was impressed with their cleanliness even with the huge crowd.
- the beach is the best part. Sandy beach with clear water was just amazing.
- the renovated rooms are nice and spacious
- the buffet spread is huge
- feels like a carnival with too many people. Not for those seeking relaxing time
- the ala carte restaurant food quality is average. Was hoping that would be better than buffet.
- the dinner buffet wasn’t good most of the nights. While the lunch buffet was very good.
- you pay a premium for the new rooms but they are close to the pool, beach, and restaurants which means it’s just mostly noisy
Bed bugs and poor service
Feb 19, 2024
Horrible service, when I checked in I was not offered an information session to advise us of all of the activities. They didn't give me any towel cards so we had no towels for pool/beach. Took 2 days to get .y room changed when I was requesting one due to the extremely loud noise, my children couldn't sleep. They put us right next to adult only resort in a room that was infested with bed bugs. I have hundreds of bed bugs and now I have to have my home fumigated! Travel agent at #expediacruises has been no help at all