Bahia Principe Grand Bavaro reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

12070 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Overwhelming & Dissatisfied

JREYES9350 (Orlando, Florida) on Jul 04, 2022

I have been on Bahia properties 11 times. I thought this would be the perfect place to plan our family reunion. When we arrived the Front Desk agents were not able to locate our reservation. Our check-in took over 3 hours and were able to locate them when the Group Manager came. Unfortunately, it is evident the Front Desk is not properly trained and were struggling with the check-in. The worst part was Marisol, the Supervisor, she treated us horrible and with attitude. She was unsuccessful with the check-in, threw the papers and said I'm no longer helping this group. Thankfully Francisco took over and treated us with patience and exemplary customer service. The hotel should invest that every employee is empowered with proper training for their own success. I must include, many employees throughout the hotel are nice and are hospitable, but Marisol doesn't belong in the team. We reserved about 50 rooms and encountered many issues. My room as the group leader was assigned to someone else and I was given a room with 2 small beds. Guests with special requests for handicap waited days to get the room they requested. The room keys continued to deactivate and when the hotel was notified it took hours to get access back into the rooms. A curtain pole fell and maintenance took hours to arrive. A lot of the rooms were switched because the smell of mildew and mold was too strong. I requested to speak with a manager throughout my stay and was never contacted. I would like the opportunity to speak with management.

TripAdvisor users rated this property 5 out of 5

Excellent Visit

945britneyr on Jun 22, 2022

This was one of the best trips that I have been on so far. First thing I have to mention is the food, if I ever come back it will probably be because of the food. Next thing is the employees they were very friendly and really wanted to help you with a smile on their face. Best of all though was the entertainment it was exceptional and definitely made the trip very fun!

TripAdvisor users rated this property 5 out of 5

excelente vacationea

brianx64 on Jun 22, 2022

It was a very good vacation, service was exceptional. Restaurant food was amazing and waiters were very friendly. Bar workers were very accommodating to your needs. The best part had to be the entertainment though. Juan the host was very friendly and really helped us solve what we needed.

TripAdvisor users rated this property 5 out of 5

BEST DRINK EVER!

masonfretz (Reading, Pennsylvania) on Jun 14, 2022

Genesis at the pool bar is most definitely the BEST bartender on the entire resort. When you go to the pool bar ask for the “Genesis especial”!! We will definitely come back just for Genesis! She was so kind, so funny, and made us feel at home and gave us a good laugh!

TripAdvisor users rated this property 5 out of 5

Good Hotel

supermant2022 on Jun 13, 2022

Nice hotel good located, amazing buffet with optio s for allá kind of people. Nice pool área and enterteiment was the Best. We do recomend tjis place overall for families and goupd of fríends. Confortable and Big rooms

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