Iberostar Dominicana reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5

10000 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

UK travellers beware. Not a 5* Experience. AVOID CONCIERGE BREAKFAST AT ALL COSTS!!

Sam B on May 14, 2024

UK TRAVELLERS BEWARE Chose this hotel for our honeymoon..when we pulled up we thought we had made a great choice. Don't get lulled in by the photographs. The first issue was the receptionist initially tried to sell us a room upgrade on our honeymoon for +,$400 more saying we had a poor view and we were located on a side completely different to where our room actually was (luckily we didn't do the upgrade to find this out). The food situation is not good at all. There are a couple of restaurants where you are told to book in advance, which is fine, works well and the service is pretty good. For the rest of the restaurants it is chaos and pretty poor service substandard of a 5* property. We had people take our table at the buffet once we had been seated to come back and stand with our food while they moved... Not expected from a 5* hotel. One evening we were told the Italian restaurant was closed, although half full, for a group of 20 and another night at La Carimba- we waited an hour for a set menu!! Just generally inconsistent poor service and added stress at dinner time which was unnecessary as my wife is pregnant. We visited guest services 3 times and there were a few notes under the door to come to them before we started getting any form of resolution. AVOID AVOID AVOID CONCIERGE BREAKFAST!!! Reason for low review score!! Biggest waste of time and scam going that's wastes 3 hours of your day.. we wish we had read further down in the reviews. Concierge will not leave you alone and it's all for personal gain. Put us completely off ever returning to this hotel. Compensation was only offered in tokens to spend in the expensive hotel gift shop. It was a long winded sales pitch trying to sell you something for £23,600 which you could not easily walk away from because you were golf cart buggied between hotels and places throughout, and the breakfast was poorer than the usual hotel one. We would have been better sat by the pool or on the beach relaxing for those 3 hours!! For people travelling from UK English isn't understood at a basic level throughout the hotel staff, which can be problematic at times such as in the restaurants when resolving issues, which we found strange as there were many guests from the USA. The room was ok, tired but clean. A main issue is the maids did not put the duvet into the bed sheets which we thought was very unhygienic and became annoying after the second day of doing it ourselves. The number of correct bath towels you get varies too. Again, inconsistent. I would recommend other hotel brands in the area for a more consistent experience. Will not be returning or using hotels in this chain again. I was sold a 5* stay which was substandard, 2-3* at best.

TripAdvisor users rated this property 4 out of 5

Relaxing Holiday

Prashant P (Toronto, Canada) on May 12, 2024

The premium room is very basic - looks outdated and certainly not one that would be expected in a 4 star property. However it is clean. Also housekeeping took long time from being informed to replace a non working coffee machine (no milk or creamer available in room) and to restock the mini bar. Staff is very friendly and the resort also looks very nice. Public washrooms inspire of the heavy footfall is very clean at all times. The oriental and Mexican speciality restaurant's are highly recommended. Be prepared to spend min 2.5hrs if you opt to go for their presentation which they expect a decision to be made at the spot.

TripAdvisor users rated this property 5 out of 5

Awesome

Rachel W on Apr 29, 2024

We had a very fun time here and genesis, Erick and sencillo are awesome and so fun. The resort is very nice and relaxing. The smoke house is very nice and our server was awesome.

TripAdvisor users rated this property 5 out of 5

Relaxing and Fun

Rachel J on Apr 29, 2024

I had a great time on my vacation with my friends. The pools are great and refreshing to cool down from the heat. We loved the Smokehouse by the beach and had an amazing server The entertainment was great every single night and made us feel at home. Loved Erick, Genesis and Secillo.

TripAdvisor users rated this property 5 out of 5

Second honey moon

Catherine M (Nova Scotia, Canada) on Apr 28, 2024

We had a fantastic 2 weeks vacation at the Iberostar Dominicana all inclusive resort. The staff were great. They were always eager to assist us in our stay with anything we needed. I highly recommend staying here. The resort is very walkable, but you can always request a golf cart. The beach was beautiful and the water warm. They always had daily activities by the pools and great nightly entertainment.

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