So I have came to punts Cana with my wife and children, our experience with EVERYTHING and EVERYONE was fantastic. We had come down to watch the 9:30 shows and had a energetic, happy and extremely friend we had met name skinny candy who took incredible care of us and was VERY entertaining, helpful and did awesome job of not only taking care of us but his job also.
Iberostar 2023 vacation
Jan 26, 2023
The weather was perfect. I had good meals, sometimes the meat or pancakes were cold and lacking the name of products.
No information in the room. I had 0 face cloths for 3 days until I complained. A/c was blowing hot air
Jan 25, 2023
People were extremely nice, but didn't speak much English. Overall disappointed as we couldn't get into any restaurants since they were all "booked". My fiance got food poisoning on the last night and we almost missed our flight because he was so sick.
Descent hotel, great staff, family friendly.
(Bristol, United Kingdom)
Jan 20, 2023
All and all it was an enjoyable experience but I wouldn’t return to iberostar doninicana.
The rooms themselves weren’t anything special. We upgraded on arrival to a family suite for an extra 1100$ and it just added a bedroom, no extra bathroom or balcony. Beds were ok, rooms very boring, old drapes, very plain, felt like an old motel. Coffee maker in room but no stir sticks or spoons to add milk or sugar. There was a small fridge that the house keepers stocked with soda and beer which was a nice touch. Each room has its own ac which was great but quite loud.
The housekeepers were quick and efficient. We were travelling with small children so needed the bins emptied daily and we would leave for an hour and come back to a very tidy room.
We were in room 2040 and the security guard was always out and about. Made us feel very safe. I went to watch the sunrise and he was walking the halls. Very nice gentlemen always saying hello and making chat with the babies.
The pools were nice, cleaned daily and always something fun happening. A few times the dj had the music too loud at the pool, the kids and grandparents really hated this but when I asked he quickly turned it down.
The pool has a towel hut but you have to bring the towels back before 7 or you get a charge. Sounds simple enough but it wasn’t and was unpleasant to be told you have to bring them back or else everyday. We ran back more than once and they wouldn’t even type or room into the iPad so I’m not sure how strict this rule is or if I’m going to get a huge fine but seems unnecessary, towels are included at any beach resort I’ve ever stayed at.
The ocean was blue, the views were amazing, nice chairs, umbrellas, the sand was kept clean. Lots of people selling you crap on the beach but that is to be expected and not near as aggressive as most places I’ve been. People set up booths in the resort to sell things as well but even less aggressive.
Bring anything you may need, the shops are outrageously priced. Avoid at all costs, pack extra wipes, sunscreen, feminine products, advil, ect.
The bartenders were always having a good time and very friendly. We really liked the guys at the lobby bar. There was also a very quick floor server who remembered our orders and brought us drinks.
The shows were interesting not great but the staff did their best to get people involved. They had a small park for the kids and rides which our group ended up at every night before dinner.
The childrens camp opens for young children from 2-4. we brought our one year olds then and it was a great time and good way to spend some time out of the sun. Our daughter who is 4 cried both times she left the day camp and was very found of one of the teachers. They even did swimming lessons in the pool.
The cafeteria was nice, flamingos and turtles in the pond next to it but the food wasn’t great. We wernt expecting it to be as Buffett but by the end of the trip you know what is ok and what’s not. Avoid the fresh fruit, it is anything but fresh.
The restaurants weren’t good either, and the service in the Mexican restaurant was awful. There was a language barrier so my husband pointed to the dish he wanted and said it in English. When the wrong dish was brought the server yelled and pointed at him angrily saying it wasn’t what he ordered. I asked if they could please bring the other dish and she stormed off screaming in the kitchen and smashing plates around. No service after that, we left without tipping…
There was lots of issues with the hot water and lots of construction going on while we were there.
This hotel is great for families, the staff (asides from one server in Mexican restaurant) we’re on point. All so friendly and efficient. If your looking for something fancy this isn’t the place for you but if you want to go to DR and have great service, enjoy the beach and pool then it’s a descent resort.
Jan 17, 2023
I did not like that when I arrived at the hotel they announced gift of credits of U$ 70, and them tried to force me to buy an apartment in the complex. The system applied is aggresive an inconsiderate to those who stay wth the desire to have a good time.
They should have more honest sales police with well trained and more respectfull staff.