TripAdvisor Traveler Rating

Very Nice place. Beach bar bartendes Luz, Jenifer and Rosana are the Best, always smiling and ready to help

There are a lot of mixed reviews so we were a bit apprehensive about booking this hotel but we had a lovely time! We upgraded to silver premium (for $480) upon arrival which meant we had a silver wristband which got us access to the premium bars, pools and beach and we had a nicer room with an Ocean view, however it was mainly a view of the pool and you could only see the sea to the side. The hotel was very clean! It was the perfect place to enjoy the beach, pools and the weather so if you are looking for a nice holiday with good amenities I would recommend. However we weren’t very impressed with the food unfortunately, the buffets weren’t great and the restaurants were not much better, but I would say it’s food that could be expected of a 3/4 star all inclusive hotel. Some of the staff could be unhelpful and borderline rude. However, the fact that we do not speak Spanish may not have helped with this. I would say if you only speak English you will have a bit of trouble with speaking to a lot of the staff but you can definitely get by. There were also some very friendly and helpful staff so we had as many positive experiences as we did negative. It was the perfect sized resort with 4 pools and a large beach area. There were always lots of sunbeds to choose from and we never had a problem finding somewhere during the day. There was always a lot going on around the pool eg aqua aerobics, foam party etc and lots of activities. I would say the music around the pool could be slightly too loud however there were different pools or the beach to move to if we just wanted to relax. The entertainment in the evening was good enough however I think the hotel is missing a general social area, if you didn’t want to watch the entrainment in the rows of chairs, you’d have to sit in reception to socialise which was slightly annoying but wasn’t a problem. There wasn’t a ‘do not disturb’ sign which meant the maid knocked at 8:30am everyday and we had to ask her to come back later. Overall I would say we had a lovely time, we loved the beach and the pools and had a lovely relaxing stay. Good location and I would say a fair value for money!

Very nice resort. Good location, clean beaches (no sargassum) and friendly staff. Highlights: beach bar - Jennifer, Luz and Rosana, the best bartenders! Nice, always smiling and friendly. Do not go without meet them!!!!

We spent a week at the Impressive hotel and had an absolutely fantastic stay from beginning to end! The resort is beautiful, the atmosphere is relaxing, and the staff truly make the experience special. A special thank you to the animation team — Spaghetti, Chocolate, and Sugar — who were amazing throughout the entire week. They brought so much energy, positivity, and fun to every activity. Whether it was games, entertainment, or simply interacting with guests, they made everyone feel welcome and created such a great atmosphere around the resort. Their enthusiasm really made our vacation even more memorable. Thank you for such a wonderful week — we will definitely keep amazing memories of our stay!

First day, bartender out of no reason waves and calls me alcoholic and tells me to come over so he can pour me a drink, which I don't even drink, multiple times. I confront him and I tell him that he is being disrespectful, and then I report him to his manager. Then his manager insists to compensate us with dinner at the peer. I said it was not necessary, but he still insists. I accept and on the day we were supposed to have our dinner, they double cross us. When we got there, some other people were already having dinner party, and dancing. So we turn around and leave, pissed off because that day was our anniversary. We go to customer service to ask why did they do that, they say it was a mistake. Then manager tells me to come next day at 11 o'clock, so he can compensate me in some other way. I show up, he is not there. His employee tells me he wants to give us a refund for one night in amount of 128 dollars. I sad that is not the right amount, it should be triple that amount. And he says refund is only for one person. I said you can keep it and left. Organisation in general is on very low level, very few staff speak English and expect you to speak Spanish. Tour guides also very arrogant and do not hesitate to yell at you. Also when we went to Saona Island we didn't get our lunch even though it was paid for. And and and.... I could write 10 pages, but I think this is enough. Would not recommend.