TripAdvisor Traveler Rating

AWFUL HOTEL, 2 DAYS WITHOUT WATER. 6 NIGTHS STAY, THE AC NEVER WORKED. AT THE END THE ONLY THING THEY OFFERED AS A REWARD IS A LATE CHECKOUT!!! EVEN THOUGH I TOLD THEM I HAD MY FLIGHT ON THAT DAY. THEY WEREN'T ABLE TO REASSIGN ME TO OTHER ROOM. CUSTOMER SERVICE IS TOTALLY TRASH. PLEASE CHOOSE ANOTHER OPTION FOR YOUR STAY AT PUNTA CANA.

Everthing was amazing, except the drinks. Jesus, how it was terrible. Or my expectention was so high because the Resort is outstanding. I strongly recomend. The place is much better than any photos. Almost perfect. Food is a very very good.

We had an amazing stay at the hotel, and since it was our first time in the Dominican Republic, it felt even more special. The room was cozy and comfortable, with daily cleaning even when we didn’t need it. If we had any issues, they were resolved within an hour, which was very impressive. The dining experience was equally outstanding. We never had a moment where we weren’t satisfied, whether it was at the various restaurants or the bars offered by the hotel. Everything we wanted was available without any hassle or long waits. The hotel grounds and beach were well-maintained, clean, and welcoming. Around 90% of the staff were friendly, helpful, and made our days more enjoyable. However, a few were less pleasant, and it sometimes felt like asking a simple question would ruin their day. The only downside was the daily presence of about 30 different vendors, whether on the beach, around the hotel grounds, or even before meals. While we understand this is common in many resorts, it can be a bit much when you’re trying to relax and have to say “No, thank you” so many times a day. That said, it’s a minor inconvenience that didn’t overshadow the overall experience. Thank you to the staff and the hotel for making our vacation so enjoyable!

I've been to difference hotels in Punta Cana, this is the best hotel. The great service, the quality of the food and the most generous staffs made my vacations a reel success. We feft like we were home and were invited at our friend's house. The staffs were always there for us and gave an incroyable service.

The resort was very clean. Few issues with regards to the air conditioning. Was not working well. At times the room was musty smelling. Maintenance crew came next day and a patch job to fix it was but on my last day same issue. Could not be bothered to complain again. Beach was ok however a lot of seaweed. In the morning tried best to clear away but was done manually. Suggested get a machine for this. Food was passable. Meaning I could find something to eat but was ok. Rarely was the food hot. It was warm at best. Very heavy handed in the salt.