TripAdvisor Traveler Rating

The hotel was good, but they need to improve the wifi (only works in the rooms (on the balcony lost connection) or in the common areas. Some rooms need few arrangements. Book a restaurant without the concierge it's not easy (for the first time)

Check in was very slow after such a long flight. To make things worse every one else in queue offered drinks, we were not. Felt it was due to us not speaking Spanish. Very hard sell to try and upgrade us to Premium, also we requested a ground floor room as my wife is disabled got told all they had was 3rd floor no lift! After protesting and the involvement of the bell boy we managed to get a ground floor room. Once in the room we found that there was a leak from the ceiling in the bathroom and water was running down inside the built in wardrobe, we reported this 3 times , all they did was come into the bathroom made a mess and not fixed the problem, still leaking. On the plus side the beach was lovely and most of the staff were very friendly. Just those in more senior positions seemed less so.

My family and I left the impressive on 22/08 after 2 weeks! To say we were relieved to be going home is an understatement. This hotel simply is not worth the money they are charging. It is a 3 star resort with 2 star staff. We arrived at the impressive and initially were very pleased, we were greeted pleasantly, by staff whom I later realised were affiliated with the timeshare scam! The lobby area looks nice and welcoming and we queued to check in. When it was our turn the check in agent welcomed us and spoke in Spanish. We greeted with Hola and then explained that we could only speak English, she clarified no Spanish and we apologised and said yes and she signed, rolled her eyes and never spoke to us again, she pointed at where to sign and shoved our envelope with keys and towel cards in our hands. We left feeling slightly put about but overall still thrilled to be there. We were taken to our room, in building 20 overlooking the lake. Initially we were thrilled with the room. First appearances were pleasant. The room appeared clean and well equipped. We later realised that we had no hot water and the bathroom had significant mould. Each time I approached the management about this issue they were rude, on one occasion I was told that only I think hot water is important but it is not important to Dominicans. I was left feeling foolish and judged. The cold water lasted 4 days! When the water was fixed and we were able to enjoy a proper shower (not a ridiculously quick unpleasant freezing strip wash) we realised our shower did not drain and would flood the bathroom each time it was used. Again nobody cared when this was raised! The room had a significant infestation! The room was fumigated on our second week but it did not make much difference! The pool areas are disappointing! The paths/walkways and edges of the pool are worn and damaged, there are multiple chips and cracks which are dangerous and are harbouring germs! The pools are dirty! They are not effectively cleaned! Yes each day someone goes in with a net and a cloth and wipes the sides down and collects some of the debris in the pool, but they are never clean! Swimming in the pools is like swimming in a canal, there is plant matter, litter and scum floating around you! The filters do not appear to work and on our last evening we were walking back from the pizza restaurant via the pool and saw staff ‘winging it’ with the pool chemicals, it was a simple glug of fluid and a sprinkling of powder. There was no measurement or care taken to ensure the correct levels were added. This is I suspect the reason the pools stain clothes/swimwear. The beach area is lovely and they do take care to clean the seaweed up so you can enjoy the beach. The restaurants are okay. I was actually pleasantly surprised by the buffet based on reviews I had read prior to visiting, while they are very repetitive each day the food was edible and at times pleasant. This was the case until the last 2 days of our stay, I don’t know what happened but the standards dropped significantly on those last 2 evenings and everything was very very unpleasant!! I actually found the buffet had the nicest staff of the whole resort, they were helpful and friendly and the service was good! The steak restaurant is low quality food with average service. The Mexican restaurant is decent quality food with decent service. The Italian restaurant had good quality food with diabolical service. The Japanese restaurant had good quality food and good service! The pizza and tapas restaurant is awful food with average service! There is an issue within this resort where a significant portion of staff do not like English people, I don’t believe this is English speaking people but actual English people, you could see the change in their attitude once they asked where you were from and you confirmed it was England/the UK. I don’t know why but a lot of the staff, more than half do not like English guests and do not want to provide a service to you. During our stay waitresses walked away from us mid way through ordering drinks, the pool bar staff mocked us in Spanish to other guests, the kids club staff mocked my disabled son when he attempted the inflatable obstacle course. This was a particularly unpleasant experience and I did make my disappointment known, at which point one of the gentlemen with the Inflatable company apologised and assisted by son to complete the obstacle course in his own time. The same kids club staff on a previous occasion announced they were doing kids football, my older son went to join and they told him they were not ready yet and instructed him to wait at the pool, he waited but they never returned for him. This happened often with kids activities, they did not appear to happen or if they did they were done at different times than advertised, the activities overall were poor. Iv never been to a resort before where the animation team aren’t regularly trying to get people to engage. Activities are designed with adults in mind. The lobby area with the evening bar is nowhere near big enough to accommodate the number of guests, there are not enough seats or bar staff for everyone on site to enjoy an evening drink. The nightly shows are okay but again the seating for this is badly designed. It’s like being in a school assembly. One odd thing is the evening entertainment is a weekly schedule that repeats, so you will see the same shows twice! Other resorts I have visited have had a 2 weeks schedule repeated fortnightly so that you can stay for 2 weeks and be entertained each evening. The vibe of this hotel is like the Caribbean Magaluf! The family pool has a lot of questionably behaviour encouraged by the staff, regularly they will encourage guests to ‘dance’ on the bar while spraying them with drinks. Its is not family friendly! One day I was in the family pool with my kids with the Wet ass p***** song blasting out of the speakers and guests grinding on the bar. It’s tacky and not at all appropriate for a family pool. The hotel also allows guests to play their own music around the pool so at any one time you could have 3-5 different groups of guests playing their own music, it’s loud, monotonous and irritating! The hotel is actively allowing its guests to be harassed daily! The timeshare staff are relentless and rude! The hotel also allows sellers into the hotel multiple times a week who set up stalls outside of the lobby/restaurant. They will be rude and disrespectful if you do not wish to buy from them. This is the first resort I have been to that has not been a safe space indoors, respectable resorts do not allow their guests to be harassed and financially taken advantage off within the resort! I could go on and on but I don’t think I could stop pointing out issues with this resort! I really would not recommend this resort to anyone who does not speak fluent Spanish! I particularly would not recommend this hotel to Brits, they do not like you, they will not respect you! You are already paying thousands of pounds to visit this country, pay a couple of hundred more and go to a respectable resort where you will be valued and treat as well as every other guest. I can not understand how this resort has positive reviews, I have to question if they are from first time visitors to the Caribbean because this hotel is not in the same league as other resorts in this part of the world. It simply is not! I would not return and I would not recommend! Go somewhere you will be respected and appreciated!

This resort was what we expected and more. This is our first time visiting the Dominican Republic and i must say it won’t be the last. The resort and the staff were amazing. Willie and Elisena at the bar were great! We had a great view and i’m glad

Worst vacation I ever had , book a different resort trust me or just got to Cancun ! Food was awful and premium package was not worth it ! Ac needed freon and had to sleep in the heat for two days! Impressive is the reason I will never go back to the DR … They also hate white people in the Dominican Republic found this out after