TripAdvisor Traveler Rating

We have just arrived back home from a 2 week holiday here. After reading some of the reviews we were very nervous arriving. But on arrival staff took our suitcase popped them to the side and gave us a welcome drink. Check in was very slow took an hour which isn’t great after a long 9 hour flight. But we did read about upgrading to Premium. Which we upgraded when we arrived which I recommend doing when arriving. Rooms: The room were ok not 5 star we booked a sea view with a jacuzzi. Our jacuzzi was broken and it took a whole week to get fixed which isn’t good as we lost a week of using it. The Mini fridge in the room was meant to be restocked each day but it wasn’t. The room could do with an upgrade. Pool: We was in the premium pool bar and the staff behind the bar was friendly and smiling all day they are a bit slow opening but wasn’t an issue for us. Pool wasn’t to busy could also get sun beds . The pool was kept clean and tidy by the gardeners. Food: The ocean sea buffet have lots of choice but with how busy it got you would be waiting 20 minutes for the food to get restocked. The premium buffet by the pool was open for breakfast and lunch was much smaller but still had good choices but the are the same every week so if your staying more than a week expect it to get a bit repetitive. The Al carte restaurants again was ok. Our favourite was the grill and that seemed to be the most popular one. The staff in all the al carte restaurants were friendly and so helpful. Bars The sports bar was ok to unfortunately we didn’t have the best experience here because unless you were Spanish or speak Spanish flute you wouldn’t get served. My parter was waiting for 20 minutes before giving up. Our favourite place to hang out was the diamond bar which was for premium guests only. Our highly of our holiday was meeting Ana before meeting Ana we was ready to call it an early end to the holiday but few days in we met the lovely Ana. There is one word to describe Ana and that is incredible Ana always had a smile on her face and helped us with Spanish so we would get served elsewhere Ana truly loves her job and meeting people Ana made our holiday so if you stay here and you go premium make sure you go and see Ana she will true turn your holiday around for you she did with us. We will truly miss Ana. Entertainment: The entertainment we didn’t go to every day but the did hold different shows here we watch the circus and magic show which was very popular and very entertaining to watch. Overall I would say this hotel is a 4 star and could do with a few upgrades to make it a 5 star. I would say this is a good hotel to stay at for a week more than a week gets very repetitive.

The pool staff was amazing, Gigi was johan at the bar, Michael at the pool was awesome. The kids activities girls were great Lili and lexandra amazing.

It was everything O.K. The people were fantastic

#1 of 1 • Our family are currently about 4 days into our holiday at Impressive Punta Cana and we are absolutely loving it so far. The hotel grounds are well kept the food selection is great but the best bit about the hotel is the staff. The entertainment team were amazing especially Chocolate who seemed to worl non-stop and be involved in every activity and had gave 100% energy in everything from morning to night. We definitely would say just come and experience the hotel for yourself you won't be dissapointed!

Excellent entertainment, both in the daytime and the evening. Special shout out to Chocolate for making us feel so welcome during all the activities even though we were a few of those who spoke English - he made a special effort. We thoroughly enjoyed all the games and shows