TripAdvisor Traveler Rating

Impressive Hotel, Punta Cana. Delightful staff and reception. We were given a ground floor room because of my wife's knees. Beautiful Beach ,with Palm Tree shade was so close, we spent two weeks walking between the two Canteen staff made us so welcome, Room was spacious, well cleaned, with very fridndly room service. Our broken roomsafe was replaced. Very quiet .Lovely swimming pools, and activities.

The room does not look like the pictures, it smells like mold, with rusty mirrors, I was surprised after 24 hours of traveling from Europe to be sent to a room that was very dirty, with many insects, the food was repetitive, and the staff cannot help you because they do not speak English, not even the manager, I do not recommend it

Impressive is not a bad resort , what made it so horrible for me it was my encounter with upfront customer service. I would hoped they do at some point improves on that dept . What made it special the rest of the trip ,to us it was the people that work within for impressive that we met along the way . First Rainer ( maletero) from picking us up to bring us to our room made the bad experience from front desk so much better for us . A few amazing staff members from the Buffet, Esperanza, Martha, the juice bar lady and some of the cook line folks -Thank You for treating us like family ! Great entertaining group ! Thx for spaghetti for taking the time to get to know you better . Keep up that spirit . Beautiful Beach view , and it was clean the whole time we were there !

Unfortunately, I feel compelled to post this review because, despite the situation having been “resolved,” I feel it is necessary to share my experience at the Impressive Punta Cana Hotel at the end of November 2025. During our stay, after 3 days in our room, we found a large bedbug (punaises de lit / chinche de cama / percevejo-de-cama / bettwanze) nest in our room (building no. 10), under the bed frame (invisible on the mattress, despite blood marks on the bed sheet). My husband and I were moved to another room 3 hours after discovering the nest and after strongly insisting to Customer Service, who were quite rude at first, but the room was re-rented between 48 and 72 hours later. Even after treatment by professionals, which I imagine must have been the case, I would like to warn other hotel guests. Being allergic to insect bites, I had a severe allergic reaction that I had to treat for over a week—although the medical expenses were covered by the hotel, I still have marks on my body and face from over 70 bedbug bites. I therefore urge you to take the utmost care: check your room! When we got home, we had to treat all our luggage, clothes, and other belongings for +72 to 96 hours. This experience was traumatic, and I still have nightmares about it. Since my return, I have been living in fear of having brought them home with me. It ruined my vacation and my husband's; we were extremely stressed by this experience. I didn't expect this from a hotel of this standard. I have traveled all over the world and stayed in all kinds of hotels, and this is the first time this has ever happened to me. I would like to note once again that the situation was handled by the hotel on site, even though it was difficult and lacking in consideration from Customer Service. However, for anyone returning home with unusual bites on their body during or after their stay: take precautions.

Great atmosphere & great layout. Gym had plenty of new equipment. Food was decent. Most staff were friendly & helpful. Wifi was spotty. It’s a solid choice at a reasonable price for PC. Great stretch of beach always a bonus.