TripAdvisor Traveler Rating

3rd visit to this resort, so we really enjoy it. Price is right, not too big, it’s not far from airport, it has a great beach, th food is good and the staff are great. Who can complain! We are treated very well here and are fans of the Premium package as it is well worth the upgrade. You get an assistant or butler, and premium access to pool, lounges, bars and booze. If you decide to visit ask for the best host (Elizabeth) at the front desk and best Tender/Entertainer (Dionis) in the Premium lounge, they both made our trip special!! Our room was premium pool view and we had no issues. Stayed Nice and cool! If your not too fussy you will enjoy your stay…

We had a lovely 7 days in premium our butler was Gwency and helped us check in. The beach, drinks, room was fantastic. Chocolates specialized messages every now and then along with great restaurants. We loved the yatimize/japanese restaurant with much interaction. Every drink was 80/20 much being alcohol absolutely loved. Steven was the first kind face we met he was our joy rider, first call, and last goodbye. We will miss the resort the heat and the wonderful people and entertainment. Thank you soooo much to the crew at impressive we hope to see you again soon!

This was honestly one of the worst vacation experiences I’ve ever had. For the amount of money this resort charges, the quality is completely unacceptable. The staff were extremely slow and unprofessional. Waiting 15–20 minutes at the bar for a single drink was normal. The food was also a disaster—low quality and not enjoyable at all. A big issue was communication. Most of the staff didn’t speak English, and even when asked, they continued speaking Spanish. What made it worse was the clear favoritism—Spanish-speaking guests were often served before others, even if they arrived later. That’s simply unfair and very frustrating. Room service was also poor. Drinks that were supposed to be included were not restocked in the room as expected. Mornings were far from relaxing. Staff were loudly talking in the corridors, waking me up almost every day. There was no chance to rest properly. The most shocking part was the excursions. The representative, Marcel, charged us significantly more than other guests for the same trip—I paid $148 while others paid around $90. On top of that, he even tried to offer me drugs, which was completely inappropriate and disturbing. Overall, I am extremely disappointed and disgusted with this resort. I would not recommend it to anyone.

Excellent resort, in a great location and a wonderful natural area for the guests' entertainment and relaxation. A special aspect of the hotel is the staff education and receptiveness towards the guests. The room and the bathroom were spacious, clean and very confortable. The value for money is the best in the region, and the several theme restaurants offered in the resort have wonderful dishes choices. We loved the experience.

The resort was beautiful and clean, staff very friendly, most spoke a little English, John our butler did agood job except the day we left we were supposed to get picked up at 6.15am to be taken where we would get our bus to the airport. The guy did not show and we had to walk to the pick up. I am 84 years old with a Walker so very difficult and put a damper on the opinion of the place. Entertainment was a bit amateurish except the circus. Food was quite boring. Our pool view room was fantastic. I found it did not cater too much to older people.