TripAdvisor Traveler Rating

I live in the Northeast USA and need to get away from the cold every February. I am mobility challenged so all I really want is warm weather, a comfortable room and accessible surroundings. I would say Impressive delivered on all three. The grounds are beautiful and level. Accessibility rating is a 9.5 (Only problem was a few stairs at the entrance of each residence) Staff was mostly friendly though often not English speaking. Food was ample and decent. All day buffet covering all meals was convenient if ordinary. Grounds are kept very clean. Trip from airport is about half hour. Room was very spacious and clean. Many dining options including an excellent Italian restaurant.

Unbelievable place to stay. Between the beach, the pool, all the events going on, and most of all the staff were amazing. They made our vacation even better. We will definitely be back.

This is from a 60 year old in the premium rooms I would strongly advise to go premium if you can, The difference is quite big. The grounds and beach were well kept and the pools were cleaned regulary The gym was very good and well used, but let down a little with quite a few machines broken Check in was fast and friendly Staff in the main were friendly, with the exception of two young ladies in the bar in block 23 who were unfriendly, unhelpful and rude. couldnt see their name badges. Food and restaurants Main buffet a bit big and too bussy but alright. service a bit hit and miss Japanise, Tapass and Grill ok for one visit. Mexican cold food and terrible service Italian and Olive tree (premium only) were our favourets good food and good service Premium block 23 restaurnt for breakfast and lunch were very good We used the quiet pool all of the time and didnt have any issues with sun beds but would of liked more parasols. The sea was rough at times and a bit disappointing as it was never very clear (not the hotels fault) The evening entertainment was poor. The premium bar in the check in room was very good with great cocktails and very friendly service and staff. I would recomend using the Italin restaurant for breakfast and lunch sometimes just for a change. My main disappointment with the resort is a lack of eco friendly attitude (all plastic bottled water) and no designated smoking areas even in the main lobby area. We enjoyed our stay here and would recomend.

This is our second time here. The first time was impressive but the second time was even better. The resort is beautiful. You are treated like family. We are premium members and we are very satisfied with the overall service at this resort. ?? we plan on going again this year.

Location was perfect, good atmosphere, very accommodating friendly staff , good size rooms, clean. Plenty of lounge chairs! Not the newest hotel nor is it a five star, but it was good value for money. Would have liked gluten free options at the buffet (only offered at the premium lounge)and some non alcoholic beer. Luckily our friends had booked Premium, so they were able to have their butler arrange reservations at the specialty restaurants for all of us. The Mexican restaurant was the best. The service at the various bars should be better organized: perhaps one waiter to serve water , pop and beer and another for all other fancy drinks. All in all we had a nice relaxing time.