(Stockton Heath, United Kingdom)
Jan 24, 2023
We booked this thinking we would get luxury and the pictures sold us the hotel however we didn't check all reviews. First time in Dominican and the hotel ruined it. We came and they were doing works to the hotel all the time and nothing was right with this hotel, i have already claimed partial of my money back from TUI. HOWEVER DO NOT GO PREMIUM, its not worth the money they throw this at you making out that your room will be rubbish! The cost of this $1800 although that's over £1400 for 12 nights for not really much more. As they advised they were going to put us opposite the building site next door we went premium and paid a one off $300 to have our room round the main pool and we had a partial sea view, room was okay but lots of faults with it and premium didn't meet high expectations and they gave us our money back on the LAST day of us going home when they said it would be there well before?! Hotel reception lie to get you away from the desk! Beach is awful spoke to manager and asked why they don't have a tractor up and down the beach to get rid of the sea weed and he advised they have only recently put the permit in however the hotel had been open many years and should have done this by now! food awful and don't cater for the brits, American's or Canadian's, the other restaurants are not really the best however they're better. the whole hotel was full of faults however if the faults weren't there it would be a great hotel. Good points.... half the staff are brilliant and the entertainment were brilliant! The WIFI was perfect especially when we had our firestick and we were streaming as we had all day storms whilst there.
We ignored the hotel and made sure we had good holiday but Unfortunately I got very ill whilst there and we feel this was a bacterial infection due to dirty glasses for water which I went home with the infection and stopped me from eating much for a couple of weeks.
Overall recommendation to this hotel go if you want to moan and be ill.
Jan 24, 2023
There are not a lot of detailed reviews for this resort so I am going to write a book here so people have an idea of what to expect. There will be pro’s and con’s but know that my con’s are NOT complaints. Just my personal experience and opinions. People vacation for different reasons and we all look for different qualities in a place. Hoping this may help some of you.
Check in Dec 2022. We didn’t get a welcome drink but we were a very late arrival. Smooth check in. Bell hop was great. Pointed out all of the resort areas when driving us to our room. Showed us where everything in our room was and was appreciative of our tip. Then he asked if we were hungry, which we were, and he drove us back to the food area.
The resort has lots of security guards which was really nice considering the high crime rate on resorts in the DR currently. They were constantly patrolling the resort and beach. Great job to them!
We were in building 24 (Room 24123) and it had an amazing view! We could see both the premium beach and non-premium beach from our balcony. When we stepped out of our room we were literally steps away from the white powder sand and aqua colored water that we all vacation south for! It was absolutely stunning. The room is self was average. Had both European and American type outlets. Blow dryer provided. Soap and shampoo (no conditioner or facecloths). Room was good with the exception of the bed mattress. It was so uncomfortable that we were literally sore from head to toe for the whole week of our stay and did not get one good nights rest. Room service is available, free for premium and $10 for non-premium but we did not use this service.
There are lots of pool areas to chose from. Lots of chairs at the pool but they filled up by 10-11am each day. We only went to the pool once for about an hour so I cannot really comment on this part of the resort. We spent all of our time on the beautiful, breezy beach!! We were lucky with sunny 28-30 degree weather our whole 7 days.
The beach is amazing! There was some seaweed while we were there (that time of year) but the staff did a great job keeping up with removal. They worked really hard. The water was quite wavy at times but that just made it fun. We never had an issue getting a lounger chair at the beach no matter the time of day, they have lots. There aren’t any palapa’s but there are plenty of palm trees for shade. Premium club has their own small section of beach and their own bar, but the non-premium beach was large and nicer.
Lots of restaurants. Food was basic resort food but there was a lot of variety (no fries for those wondering). Most of the hot items were cold. A better layout of the buffet area would have made getting food less claustrophobic and chaotic as people can be greedy and seem to have a hard time being respectful and waiting in a line! Lots of pushing. Buffet was clean except for some of dishes. We both got sick one day which we believe was due to food (but we were not checked by medical so we cannot say with certainty). The Grill a-la-carte was the best!! I would have booked that every night if we were allowed.
Entertainment was just okay, we have seen a lot better, but there was entertainment provided daily. The entertainment staff was a small crew which may explain. Overall they did a wonderful job. We didn’t bring children but it looked great for kids as there seemed to be lots of activities for them to do.
Gardeners do a beautiful job maintaining the grounds. The grounds are way too tropical for me though. Feels like walking through tunnels and you cannot see very far in front of you as the vegetation is so high. A more open concept would have been nice.
American currency is preferred. I was really disappointed with the lack of tipping! Rarely did we see anyone leave tips. I get that these trips are all inclusive but the staff really goes out of their way and they are deserving. And here’s my tip to you… a little tip does not go unnoticed!
BIG CON: We were quite upset with the way buffet management treated the staff! Yelling, belittling, embarrassing, and humiliating them in front of everyone in the buffet area! When will management ever learn that this in NO WAY to treat your employees. You will NEVER earn respect from them (or the onlookers watching it) and they will definitely not work harder for you when you treat them this way! And I don’t blame them!!! They were doing an excellent job! You are doing the complete opposite of what management is supposed to do and we were completely appalled. It was disgusting and sad to see. Definitely made for unpleasant dining experiences as it was a recurring show.
Now the for the BAD and the UGLY….The vendors!!!! I was expecting vendors on the beach and as expected, they were there most days, all day. But at least if you ignored them or said no thank you they would leave you alone. What I was not expecting was for the resort to allow vendors in the resort itself a couple times per week to harass the crap out of you!! I am very patient and polite but these particular vendors were extremely pushy and rude and would literally step in front of you and block you from walking past them. It got to the point where I had to rudely tell one of them to get the f*&k out of my way! I thought my husband was going to need to intervene and move them. This was not my finest moment but it was better than shoving him I guess. A little tip, you can cut through the hallways of some of the buildings to avoid some of them.
All in all, it was nice vacation. Maybe a 4 star. I wouldn’t return here simply due to the food (I am fussy and have many dietary restrictions) but mostly because of the vendors inside the resort. But if you can handle that, then you should enjoy yourself. Again these are just my preferences and opinions. Happy vacationing :)
Good place to stay but . ..
Jan 24, 2023
- lots of going on whole day , activities itc, friendly staff , nice beach- clean daily , good location if you want to go outside of resort as the hotel is close to all restaurants, shops , managed to book Japanese and French restaurants in the resort and the food was delicious, room we stayed in was a bit outdated but was cleaned everyday
Things we didn't like or should be changed
- not enough public toilets , we stayed at the beach and everytime when we asked for a drink we got something a bit different ( even so they have set menu) , reported toilet leakage but it wasn't fixed, staff in general doesn't speak English ( that wasn't a big issue for us but might be for someone ) , we booked excursion for 7 am and asked reception if we can take food night before or if there is any option they said no, only one bar open till late ( again no big issue for us but just to let everyone know )
Jan 24, 2023
We stayed in the premium section (Room 25212), wich did not feel premium at all! We compared our room to our family, and we were far from premium! Room with no towels, no amenities (bathrobes, hairdryer, umbrella, kleenex). After the 3rd time having to ask the reception to help us, we were feeling exasparated. Things were not starting out well. It took us two days before getting half of what we asked (our family dis not have to do anything they were well served) Getting bath towels from the housekeeper was like pulling teeth! She was very rude to me and after that I did not want her coming to our room,.The pillows were desinegrated and woke up with a sore neck every morning.
The geos were great, very fun. However, Chocolate, was embarasing my husband by yelling very loudly «hey! Spaghetti» and «bambino». It's just as rude as if you would call out to an obese person «hey! chubby!, fatty!» He also went to ask my husbands nephew to order him some rhum.
Anyway, for the positive: the beach was beautiful, our servers in the restaurants were very nice, especially, David at the buffet. He made us feel very sprecial and we always asked to be at his station. Also, the bar service was very nive as well, epecially Juan at the premium pool. Nightly entertainment was very fun as welly,
Overall, we had a nice week, but we will sadly not be returning, neither do we recommend. If you choose this hotel, do not pay for premium, you will find there is no difference and waste of money. It's too bad, because, we are the type of people who are easy to please. I could have let a few things go, but once you are rude and negligent, to me your lost.
Love it, especially Tiki Bar
Jan 24, 2023
We've been back 3 times, we love it! There is something for everyone. The staff are amazing, really friendly and welcoming. Special thanks to Alberto and Natalie at the Tiki Bar, best cocktails and service!