TripAdvisor Traveler Rating

I had the most amazing time at Impressive premium . All the staff were super friendly especially our guide Barbara she is amazing. She made the trip incredible. I would advise if anybody is trying to get anyway but still would like to relax to head to this resort

Great food, great host, beautifull beach, amazing place to stay in Punta Cana. We have our dedicated contact person which was super helpfull for anything. Entertiment people are also amazing. Internet connection could be better. Childer club as well.

The overall service and experience was wonderful, I can only say that the Buffet should have a wider variety of food but other than that I had a wonderful time. The Club Extadian Leaury Castro was also very cordial, friendly, educated and helpful.

I was at the hotel with my family from July 11 to 15. The customer service is terrible, there were cockroaches in the rooms. The food is not good, everyone in my family gets sick to the stomach. Upon arriving at the hotel, we changed the rate to premium, one of the services that included was a butler, who never showed up. I requested that they clean the room and they only did it once. The pools have algae (fungus).

I went to Impressive Punta Cana with my 4 year old twins. My review will take into consideration being on vacation with kids. Pros: 1) the room was very clean, air conditioning worked perfectly and wasn’t very noisy. 2) The staff was always polite and helpful. 3) Most of the staff at the kids club was very friendly and opened. 4) I requested a quiet room as I wasn’t going there to party, and they provided me with a very quiet room, which was very appreciated! 5) Food in the Buffett was always being renewed and the place was very clean. Cons: 1) way TOO much sugar on the juices. And I mean WAY TOO MUCH!!! Like, on the verge of causing diabetes in someone. You can’t even taste the flavor of the fruits, all you can taste is sugar. I’m a sweet tooth, but even for me it was unbearably sweet. I didn’t even allow my kids to drink it. They had half a glass twice in our 6 days stay. 2) Kids club activities at the beach or at the pool happened at the worst hours of the sun: 11am and 3pm. Sand castles at the beach with no shade at 11 pm?! I’m sorry, but that’s super unhealthy for adults let alone children! 3) The buffet seems to have different approaches to serving guests. Whenever we sat on the wicker chairs area the service was excellent and the fans were always on. On the other side of the buffet, service was super slow, it took me waving my arms like crazy or getting up to get someone’s attention for a cup of coffee every time we were directed to seat on that side. 4) One day at the kids club, I had been refused my son’s stay because the day before he had a hard time doing what the caretaker asked him for. It’s important to note that I never left them there more than 1h30m. He didn’t want to listen that day, that’s what she told me. Consequently, he wasn’t welcome anymore. Well, he’s 4, sometimes he won’t listen. It’s our job as adults to explain to him why he needs to listen. It took me a while to get my son to agree to listen so he could stay that day for 1 hour. I honestly find it appalling that a child caretaker wouldn’t allow a child to go to the kids club because he would listen in the 1 hour he was there that specific day. I’m pretty sure that it was not an entire hour of being disruptive. One of the reasons I chose Impressive Punta Cana was due to the kids club and it was disappointing to see a 4 year old refused for acting like a 4 year old. All in all, we had a good experience at the hotel.