TripAdvisor Traveler Rating

Check In Painful and lengthy, why? Staff not welcoming. Be aware of Tour sales staff, very aggressive. Food family of four stayed, 3 out of 4 ended up with diarrhea. Buffet food was horrible, same food for breakfast lunch and dinner. Restaurants a miss. Japanese restaurant fake, be careful of the food prep, was too fast, food was undercooked. Snack bar by beach...horrible choices! I could not wait to leave so I could have some good food back home. Drinks and Alcohol Juice bar in the mornings sub par, the girl thats there appears eternally upset. Like we are bothering her. I did not partake of any alcohol. Room We stayed in a family room overlooking the kids playground and a construction site, you get what you pay for. The mattress was hard, pillows smelled of musty hair. The room had a odor coming up from some vent system, maintenance had to called to neutralize scent. Mold could be seen in the crevices of the bathroom. Good water pressure and adequate hot water. Staff Most with blank stares, not interactive, looking exhausted, no interest. Andony (wait staff) was the only friendly one. Entertainment Not impressed. Kids Club Kudos to Daniella in the kids club who interacted with my kids. The other staff was mostly on their cell phones displaying no interest. Beach Staff kept it clean from the seaweed. Nice beach, beautiful water, short walk from hotel room.

I’ll try to stick to facts and leave personal taste aside, so you can decide for yourself. Bed Bugs: -We had bed bugs, confirmed by bites and a fumigation that was done against our explicit request (we were traveling with a small child and I have allergies). -We asked what chemicals were used—they laughed in our face, refused to tell us, and said the room was safe to enter just minutes after treatment (The technician was wearing a gas mask… why, if it was safe?) -My brother is a professional pest control technician, and he confirmed there’s no such thing as a “safe” bed bug treatment you can re-enter right away. Very unprofessional and suspicious behavior. Rooms & Cleanliness: -Rooms are outdated with sunken mattresses. Cleanliness was poor—stained sheets, a dirty minibar, and overall lack of hygiene. -The A/C smells like mold and is very noisy, as is the minibar—both seem ancient. Bring earplugs! Overcrowding & Safety: -The resort is overcrowded. -Sunbeds are packed together, music from the pool is loud all day, and guests play speakers freely. -Luggage carts drive too fast through pedestrian areas, putting children at risk. Food & Drinks: -Expect long lines at the restaurant and bars—every single day. -At meals, you’ll have to ask for water repeatedly before getting any. -The beach grill (which is nicely located) runs out of food early. -Bars regularly run out of ingredients—even a basic margarita is made with cheap syrup and low-quality alcohol. -You’ll wait 30 minutes for a drink unless you tip, which seems expected by staff. -Plastic cups are often missing and reused without proper cleaning—just rinsed quickly in water, sometimes still showing someone else’s lipstick or drink residue. Beach: -There’s a large breakwater right in front of the beach (see google maps), which ruins the view and experience. -You’ll need to walk 15 minutes to reach the real beauty of Punta Cana’s coastline. Staff & Service: -Staff were mostly unfriendly and unhelpful. -Every request felt like an inconvenience. -very rude with old people that don’t speak spanish Conclusion: If you’re looking for cleanliness, relaxation, and a stress-free vacation, look somewhere else.

Impressive Resort is a perfect choice for tourists seeking both relaxation and an active holiday. Clean, attentive to the clients’ needs and wishes. I can honestly say I didn’t miss anything. A large restaurant with a wide variety of food to suit all tastes. A peaceful oasis by the ocean. Attentive and welcoming staff, with many extra activity options available

Very far from the 4 star luxury holiday promised- nothing ‘impressive’ about it. We have stayed in lots of nice places branded as 4 stars, so we know the type of service to expect. There were mixed reviews from the get go but as we are not easily bothered by things, we decided to go ahead and book anyways. Check in was a very long process, with only one person behind reception at peak time. When checking in, we were not given any information about food timings, services within the hotel, activities, etc. We spent the first 30 minutes trying to figure out how to find this information ourselves, which we ended up getting from the website. Every day we have left our room at 7.30am for breakfast, and not returned until 4-5pm. Although we add the ‘clean room’ sign on the door, 4 times out of 5 we get back and it is still not done, or only just being done. At the buffet, it is very hard to get a drink (wouldn’t mind if there was self service for soft drinks), most of the time we didn’t get our order until we had finished our meal and were leaving. Some days they didn’t come over at all to offer one. Same at the bar- we would be standing around every time for 15 minutes to get served (even when it wasn’t that busy). We were ‘premium’ guests, using the ‘premium bar’ however it was open to all and many people were getting served before us, despite us being there first. Have seen the resort is meant to be for ‘foodies’, couldn’t be further from the truth. Visit if you are wanting to slim down maybe, but if not, don’t waste your money. Beautiful country, shame it was ruined by bad service.

We weren't sure what to expect based on the mixed reviews but we stayed for a week in March 2025 and had a nice time. We did not upgrade to the premium, and we did not go to the membership talk to get you to join their memberships... waste of time for us. We were in building 17 and there was construction going on beside us as they are adding onto the resort. Though there were workers on the site, we didn't hear too much noise in the rooms. Our check-in was quick and someone took us on a golf cart to our room and told us a little about the resort. Our room was pretty basic but clean. The shower head was broken but someone fixed it after one day after asking. The beach was absolutely beautiful, you can walk for hours on the white sand and relax in the chairs down by the water. Vendors walk back and forth on the beach selling items, but we did not find them to be aggressive or pushy. There were always chairs available down by the beach, but not usually by the pool. People put their towels on the chairs to save their spots every morning. Every day had activities to participate in, exercise classes, salsa classes, games in the pool, yoga at the pier. There was also entertainment each night, we saw the 'Circus' and 'Queen' and they were both great! You have to log into the app as soon as you get there (online on the webpage) to reserve the A La Cart restaurants. They fill up fast and we did not get a spot on our first night. We went to the buffet for most of our meals. There were lots of options, always meat, potatoes, vegetables and rice and then salads, pizza fries etc. I unfortunately got sick from the food and was unable to eat for 5 days, my husband enjoyed the meals each day. We went to the Japanese and Mexican restaurants and they were pretty good. The resort was at full capacity when we were there so it was very busy. Staff were not unfriendly, but I wouldn't say that they were overly welcoming either. I will say, they work hard, long days all day and at multiple resorts... so we always tipped no matter their demeanor. Overall the resort was fairly decent. I was sick from the food so that definitely put a damper on things, but we still enjoyed the beach and the activates that the resort put on. Lots of lovely people from all over the world there! DR is a beautiful country!