TripAdvisor Traveler Rating

I stayed June 3rd and 4th. They provided me with a room with poor air conditioning. I called in complained within minutes of staying there. Nothing got done. I was supposed leave June 7 but that situation with a bad air conditioner rushed me to get out there in a hurry.

Our stay at Impressive Punta Cana was an absolute nightmare from start to finish, and if you are expecting a proper resort experience, you should look elsewhere. We specifically chose this hotel to celebrate my partner’s 30th birthday and exchanged multiple emails weeks in advance. Although the staff promised a birthday surprise on his exact special day, they completely failed to deliver. To make matters worse, management later falsely claimed they had left the amenities in our room on our arrival day, which was a total lie as we never received anything. The issues, however, run much deeper than just ruined celebrations. The room we were given was completely unacceptable and incredibly dirty - full of bugs, cobwebs, heavy dust, and bed sheets that looked and felt as if they hadn't been changed in months. Our health was also severely compromised; my partner and I suffered from severe digestive issues and unbearable stomach pains for days, which only stopped after we completely cut out mixed foods, warm fruits, and processed items from the buffet. The resort grounds are equally disappointing. The pool area was so visibly dirty and smelled so strongly of harsh chemicals that we didn't dare to step foot in it even once. There is also absolutely no control over the "Premium" status, as non-premium guests were constantly using premium facilities and perks for free, making the whole upgrade system a total scam. To top it all off, customer service is nonexistent if you speak English, often resulting in total disrespect or being completely ignored. Even the entertainment team was a joke; they seemed completely uninterested in their jobs, and when we agreed to play beach volleyball, it turned out none of the animators even knew how to play, yet they aggressively forced everyone to play seriously, completely ruining the fun. Due to this horrific experience, we sent an email officially canceling our upcoming second reservation for June and explicitly asked for a confirmation. True to their terrible hospitality standards, they completely ignored our email and ghosted us without ever sending a reply. We refuse to return to a resort that treats its guests, hygiene, and health with such complete disregard. Save your money, your health, and your nerves - go somewhere else.

An excellent service and attention, all the staff was great, food and activities also very good. The mini club ladies was great with our kids, lily, maria, alexandra and roberta. We definitely recommend for anyone who want to have a good time

Chocolate was amazing!! He is the life of the party he goes above and beyond to make the guests have a special stay! He is very interactive and friendly. Overall the resort is a 10/10!! The staffing here is the best. Absolutely everyone was attentive and helpful! Just walking around you are greeted with a smile by everyone. Whether it’s morning or night you get the same energy all around. When I come back I am most definitely staying at this resort. Had a terrific experience and would do it all over again. The Mediterranean restaurant was definitely my favorite for food. You won’t regret staying here!!

Firstly, if this is your first and maybe second trip to DOM Rep then you have nothing to compare this hotel to and therefore will probably find it OK or even great. We are in the last few days of our 12 night holiday. Unfortunately, there are quite a few problems. Pros - great beach, the sea most days is clean and clear, sargasm nowhere near as bad as in front on some hotels. Plenty of bottles of water at the bars. Cons - if you're premium I'd say a waste of money. Anybody is able to join premium beach, Pool and bar area. No security checks. Premium restraunts limited food and generally for dominican/Latino/Hispanic tastes. Bar areas the drinks like sprite and coke etc are out of big bottles so often flat and luke warm. Unfortunately I have never come across such rude and Indignant staff. There is a major language barrier towards English speaking customers. Very few acknowledge you even exist. Buffet - basic and had a tenancy to run out of food quickly but takes ages to replace. By 7.30 am this morning no hash browns left, took over 30 mins to replace. No square white or brown bread. When I asked a lady who was cleaning the bread area where it was, I got a straight NO. No smile, no sorry, nothing. Europeans are definately bottom of the pile in this hotel I think. We have been to the DR many times and the staff have always gone above and beyond. Snack bar by 1.30pm yesterday had ran out of hot dogs and burgers, very little left on pizza. Waited 30 mins and burgers still not replaced although they had finished frying them and were just sat on a hot plate. Ended up leaving. The a la cartes are again hit and miss, very limited menus. Whoever deals with the catering needs very limited menu to get a grip. It's not even high season yet. There is building work going on next door and noise is horrendous if you're in one of the buildings/blocks nearby also if you have to sit outside the premium lounge for food. We have beachfront room and unfortunately they dump all the seaweed outside near the sea. By mid afternoon it stinks so you can't sit outside or leave your patio doors open and, an eye sore. Waste of our money upgrading. No point on having butler. Tto my review and this is just to make people aware, it hasn't ruined our holiday but, I would not return. I think this is definately a high 3, low 4 star Customer services is awful