TripAdvisor Traveler Rating

A great resort! Plenty of activities to do, and amazing food and drinks. Special shoutout to the Ambar lobby bar and beach bar staff! They were amazing and made the trip really fun.

excellent time, a must see is the circus, and night of rings of fire. Desiree pool server was absoloutely perfect every day, the resort was spotless and the food was excellent. ( the minor $$$ amount extra to stay at the ambar hotel on the resort was well worth it ) This resort was perfect for us. The daily pool activities were fun and we really enjoyed the nightly entertainment along with the foam party at the pool. Are we going back next year absolutely...................................!

We have just returned from 11 nights here. Firstly I would like to say the staff at this hotel are amazing. They’re all incredible polite, hard working, friendly and welcoming, and also really enjoying their work. There is a lady called Ela who was our favourite, she works in the buffet restaurant and was always smiling, dancing, singing and laughing and made our day each time we saw her. She really does have a positive impact on guest experience and she needs a pay reward of some kind! Our overall experience was ok, however. The finer details of this propriety are lacking. I am glad the name of the hotel has changed, with the removal of “luxury” from the title, as it definitely is not that. A good 3/4 star in our opinion. ( although we are aware that the star rating only reflects the services on offer, not the quality of those services) Areas that were good- The food and drinks on offer. We loved the variety of restaurants, and eating somewhere different each night was a real bonus. We ate at 9 different restaurants in total over our time here. Our favourite was Limbo, followed by Thali. Both these restaurants are modern and clean, with great staff. Food quality was good with a variety of options, well presented and tasty. Great air conditioning in the room. Decent size of rooms Atmosphere and fun around the pool during the day. The entertainment team work so hard in extreme heat. The grounds are stunning and really well kept. Grounds staff always working to maintain everything. Some beautiful plants and flowers to see and I loved walking around each morning looking at the beautiful gardens. Service in the buffet restaurant. Within five minutes we always had ice cold water, juice and hot coffee, and these were always topped up and we were always well looked after here. We always enjoyed our breakfast at around 7am before things got too busy. All staff here were happy and accommodating and worked so hard to please everyone. Lots of staff working hard to clear sargssum on the beach. We had quite a bit at start of the holiday, but toward the end I was able to swim in lovely warm clear water. The Bad- Room quality- we had to switch rooms the first night due to a really damp smell in the first room we were allocated. The second room was fine, but really needed a good deep clean and some maintenance. Rotten mirrors, doors not closing, poor shower pressure, floors dirty and in need of a good steam clean. Calcium build up in the shower and the room was in need of a good deep clean and touch up. However, house keeping was good, plenty of towels each day. Some inconsistencies with topping up the shower gel and in-room fridge, but this is rectified by contacting reception. We found the app requests were not honoured. We had to ask for a mattress topper as the bed was unbearably hard and uncomfortable. This was accommodated quickly however, and after we found the bed to be quite comfy. The rooms are of a good size. Open air restaurants- far too hot to enjoy your meal properly, and even the restaurants that were not open air, the air con was not working. The hottest were the Italian, Portofino and the Brazilian. There are fans in the open air restaurants, but as we had come at the most humid and hottest time of year, we just couldn’t enjoy our time here. The buffet however does have the best air conditioning so we loved having a break here in the middle of the day. It was also hard to tolerate the evening entertainment as these were always either in the lobby, with no air con or by the pool. It was just far too hot for us to enjoy. Soft drinks- always flat as they come from bottles, so never expect a fizzy drink to be fizzy! Parasols around the pool- need replacing as you have to just tie a grubby piece of rope to keep them up, the pins have been removed or have broken. The pool sides need a good jet wash, grubby areas and the sunbeds are not 5 star luxury. Overall, we had a good time once we had accepted the hotel for what it was. I think your personal experience depends a lot on what you have experienced beforehand, and we are lucky to have stayed in some of the worlds nicest places, therefore our opinions are based off other 5 star hotels. But if you are on a budget, this is an ok option, if you’re not fussy about the finer details, you will have a nice holiday here.

We changed hotels from the punta cana to the Ambar on the 1st October for our last 4 days as we had previously stayed at the Ambar and had a wonderful time - how times have changed!! Food is not as good, service is hit and miss. We asked 4 times for our mini bar to be re stocked but never was - so no fresh water for us !!! We asked to book into the Limbo restaurant for our last night and were told it was closed and then that evening we saw it was open - so were lied too!!! There was a downpour one night and as a result there was a lot of water by the sunbeds - staff were clearing it but failed to ask us to move our things on the floor- they swept floods of water over our bags , soaking my husbands hearing aid box which now no longer charges his hearing aids - something we now need to claim on insurance as it’s an expensive item!! We were often ignored in favour of people who could speak Spanish - we really did feel unwelcome at the Ambar so will definitely NOT return - such a shame as we had such a fabulous time 4 years ago

2 weeks of absolute bliss…my wife and I wanted a relaxed and chilled holiday and we certainly got this. The hotel is outstanding, the amenities fabulous, the beach amazing, the food delicious and the staff first class. The coffee shop was a fantastic bonus every morning Cappuccino with a pastry… A true 5-Star hotel. The room was cleaned every day, the food at the buffet differed every night and the à la carte restaurants available were the same as gourmet restaurants at home. The whole Experience was just what we wanted and we cannot wait to return