TripAdvisor Traveler Rating

****WARNING**** READ EVERY THE REVIEWS, THE NEGATIVES ARE 100% TRUE This "Resort" is a SCAM. Since the minute you walk in the door to the minute you leave, from poor staff, horrible food (nasty) some of them even unsafe to consume. the rooms are a joke, the fridge does not keep your beverages cool, the room service never comes after placing the order, the showers are FULL OF MOLD, you ask for a better service or changes they practically laugh in your face since they know if you are from another country there's nothing you can't do other than wait to check out. I spent a fortune bringing my whole family here and it was the biggest mistake I have ever done. DO NOT WASTE YOUR TIME AND MONEY IF YOUR CARE FOR YOUR FAMILY

A completely bad experience. We have been in this resort multiple times and never had the awful experience like the one we had now. Nothing was available in any restaurant not even cups for soda or mugs for coffee. Beers were gone at 1 pm at the water park and they are falsely advertising the expansion of the water park and it’s not even open yet, it’s still under construction. The resort is under a new administration and all they’re doing to the resort is making it worse instead of improving it. A big shoutout to most of the bartenders that are working on extra mile to accommodate the customers and sometimes needed to go from one place to another to get even a simple drink for the kids. From all the restaurants that we visited during our stay at the resort, only bad treatment we received was from one of the server at the zest restaurant during lunch time, his name is Pedro and his attitude was so nasty and rude that we couldn’t even believe how he got the job, this men was so disrespectful to us and our kids that he honestly shouldn’t be working as a server. The owner of this resort should definitely pay attention to all the details and Change the administration if they want to save the resort otherwise is going to crash.

Good: 1. The staff. 2. The food. 3. The activities. 4. The Flat Suite. 5. Nice regular cleaning Bad: 1. You need to pay to interact with all nickelodeon's character at Zest, otherwise good luck taking pictures with more than 3. 2. Past Saturday 8/24/2024 people got intoxicated with the food, specially children. 3. Nest Suite is awful, noisy ACs, small and without bathtub. 4. Lack of restaurants 5. Relation between price and quality is a little off, perhaps is due to the rights they have to pay to use the Nickelodeon brand and their character. Advice: Go there when you get a nice offer, like children for free, or discount between 30% to 50%. Is a great hotel, even with having my daughter for free, if I compare it to other hotels, closer to the center of Punta Cana, with same amenities, it just feels expensive, again perhaps is due to the rights they have to pay. My daughter had high expectations, she just ended liking this hotel a little more than Royalton's Splash, and I consider it a hotel that have been dropping its quality over the years. Head to Nickelodeon Punta Cana or any other hotel, with medicine against intoxication and perhaps something to hydrate yourself (Suerox, Electrolit, Gatorade, etc.), just in case. This hotel if like 25 minutes from the center of Punta Cana. Otherwise, you might end paying 10x the regular price of common meds. Aqua Nick is mostly a water park for little kids, although they now have three water slides for teenagers and adults, and a nice slow river around, but not comparable to Sirenis, Royalton Splash or Riu. If you decide to go there, do yourself a favor, unless you are going with just with your wife or if you want a bathtub pick at least a Flat Suite, otherwise feel free to pick a Nest Suite, although air conditioners are noisy, I was in building 8 one night and paid for Flat Suite 2 nights on building 6. Hope I helped a little.

The short version of the reivew: - The water park is small but sufficient for yougner kids. There's a new area that's hidden and not advertised. It's got slides that are better for older kids, but pools for younger kids only so it doesn't make a ton of sense. - Food: Above average for an all inclusive. The restaurants are often out of items on the menu. The resort pushes you to use the app. The app's menus and in restaurant menus are not the same. Available items are pulled from both menus apparently. - Drinks: Worst experience we've ever had at any resort. Entire resort would be out of things like tequila for several days. Not just a certain tequila, ALL tequila. Most locations couldn't (or wouldn't) make the drinks we requested even though they were on the printed menu. - Staff: Very below average. Some standouts like Claudio at the Snick Lounge and the Bartender at the beach were incredible, but hard to make up for the disinterested and poorly managed staff. Concierges were missing and often unhelpful. One conceriege supervisor told me on day 4 of 8 that I needed to sit through their "VIP" (timeshare) presentation to get the service that was supposedly included in the trip such as 2 8oz beers per room per day. Really an awful experence with the staff to the point where we would not visit any Karisma resorts again after this. - Grounds: suprisingly poorly maintained. While our room was nice and as advertised normal expected wear and tear, the resort was very rusty and poorly maintained. Visual elements of the bars and restaurants were broken. Half the games in the "arcade" were broken and off. The bushes surrounding our room's private pool were loaded with trash upon arrival, including a broken rake which remained for our entire trip. New construction adjacent to the pool overhung the pool dangerously. Beach area was very nice and well maintained, but other than the beach (and our maid who kept our room in great shape) the rest of the resort needs a lot of maintanance. The aqua nick area is newer and noticably in MUCH better shape than the rest of the resort, but you can already see some areas are being neglected so I doubt that will last long. Our shower ceiling was crumbling into our shower. We needed to call several times for a repair, and they put up a patch which only lasted a couple days. Overall, avoid this resort. We selected it since we were travelling with 3 families with small children. We had a MUCH better experience at the comparably priced Hard Rock and we immediately wished we had gone back there instead.

Our experience at Nickelodeon Punta Cana was underwhelming, especially when it came to service and food. As someone from a Dominican family, I was especially disappointed by the lack of hospitality, with the food being a major letdown. While the property itself is beautiful and my toddler had a great time, I was hoping this would change my opinion after years of poor service in the country. Unfortunately, Nickelodeon Resort didn't live up to expectations. The cost simply doesn't match the experience. I typically choose Disney for family vacations, and trying something different this time ended up being a mistake. The check-in process was disorganized. No one greeted us upon arrival or directed us to the correct line. When we reached the entrance, the area was cluttered with luggage left out in the sun, giving a messy and chaotic first impression. On our last night at the resort, there was a power outage that left the entire property without water for hours, causing us to miss our planned activities. To make matters worse, a waiter at the buffet was incredibly rude, clearly uninterested in serving us. He even muttered under his breath, referring to us as "plague."