TripAdvisor Traveler Rating

Another great visit to Nickelodeon Resort Punta Cana! 7th time in DR and the 2nd time at this resort! We love it here! The staff are amazing, food is delicious and they take a lot of care to make sure you have the best experience! I want to thank the Chef Freddy for making it that much more special for our family. We also want to thank Mr Jeans for going above and beyond once again for his hospitality and making us feel so special on this trip! The waterpark is great for your children and the beach was perfect! Daniel the bartender on the beach will make sure you really enjoy yourselves!!

Possibly one of the worst gastronomic experiences I ever had. It is easy to be all inclusive when you present so much poor food options. The service quality is horrible and most of the amenities/rooms are not well maintained. There is always something broken or not properly working.

The worse vacation I ever had Food is low quality not tasty and not clean. The rooms are not maintained have cockroaches ants etc… Restaurants are very bad The food is low quality not tasty Me and my kids had stomach issues the whole trip. Don’t go there !!! They had to move us at night because we have A/c issue leaking and not working . Room service don’t pickup the phone for 30 minutes. Overall bad experience! Not recommended waste of money!

I wish I could give this place zero stars. If you’re looking for a resort that treats guests with respect and provides working rooms, this is not the place. Almost everything in our room was broken, and when we brought it up, the staff’s attitude made the situation even worse. Here’s what we experienced: 1. Our room wasn’t ready when we arrived. Waited for 1-1/2 hours 2. Multiple things in the room were broken—the shower, closet doors, a leaking sink, and even the toilet wouldn’t flush properly. 3. Our room key didn’t work. Locked out of our room 4. Anything we requested never showed up unless we called three or four times. On top of that, they repeatedly lied to us and seemed more focused on pushing their travel program than fixing the problems. We spoke with our concierge, Johnathon, who offered no real help and then passed us off to Bladimir, who was equally unprofessional and unproductive. He claimed that his manager, Rosa Cede, couldn’t do anything to assist us except extend our stay by two hours—which honestly felt like a joke given the circumstances.

Visited thanksgiving week 2025. The good: generally clean, quiet, and a small sized property (helpful with small kids), great pools, and water park, visit the big slides for a quieter experience (but lack of food/drink service). The bad: restaurant and bar service can be spotty (the resort would be wise to bring in someone to optimize bar/restaurant operations), food quality, specialty diets not accommodated well, evening restaurant service was terrible, drink ingredients frequently missing (such as for a margarita which is a basic drink). The price was OK for what was received. However, I would likely not return unless there is a substantial increase in service and operations.