I recently stayed at the Punta Canta Nickelodeon Resort and I honestly will never recommend anyone to stay at that location. First and foremost I made my reservation directly through Karisma via the phone number on the Nickelodeon resort website. I set up a bunch of activities for my sons birthday and traveled from the US to bring him to your waterpark just to receive an email the night before stating we cannot do some of the activities because the water park will now be closed for 10days! That is very bad business and something that you should make your guest aware of while booking!!! We were not told that from your customer service representative and we did not book through a third party we booked through you!!!
Then when we arrived we were constantly nagged to do a 90 minute sales session to try and get us to sign up as a member to go to your other resorts. In return for the session we were told we would have our dinner on the beach comped which was horrible and disgusting by the way so it was suppose to end up being free anyway by the manager Jessy. We were also told we would receive $100 off our spa service if we listened to the sales pitch for 90 mins, and when we checked out (a day early by the way because our experience was horrible) they did not remove the dinner or spa from our bill! Jessy also was suppose to compensate us for the waterpark being closed and us not being made aware and she only offered a free 3 day stay which is unacceptable because we paid for 5!!! You also do not have many activities for toddlers only children 4 and up. My husband and I travel internationally very often and this is by far the worst resort we’ve stayed at and the food is disgusting except the Asian restaurant! I would rate this resort a 0 if I could for lying and not comping or refunding customer for closed waterpark which is the only good thing about the resort.
family birthday trip
Sep 20, 2021
Amazin staff wrong time to go to the Hotel september because the most important part is the Nickelodeon water park was closed with NO WARNING OR TELLING ME OF NOTHING when I did the reservation.
when we check in the front desk told me it was for 1 day closed dominican meaning 1 or 2 months. NO BEACH because Atlantic sea water meaning no good.
So price didn't changed 2k+ paid no refund for a Nickelodeon park that wasn't open.
Spoke with management she was great.
Got 1 free night for next trip but I think I am not good back the point was to refund the difference of the total paid for not having the park open.
Also my two big kids got Swimmer's ear infection from being in the pool 4 days bc that is the only entrainment available pool also I had to do Audible(change mas dinero) and purchased the Dolphin trip( caro muy caro) but I needed to entrainment my 3 kids and wife with something more than pool all day.
the Dolphin trip I think the picture are more expensive than the flight wtf is that ($255 )
overall the price is HIGH for what I expected.
two hotel together needed to stop family hotel can't be together with an ADULT ONLY HOTEL. adult go with the purpose of stay aways from the kids not remind how much they missing there kids with my kids also STOP CHARGING to meet the charater solo the price is high already for the Hotel stop making extra money with minor bs like birthday cake. ( I know drink and food included but if people go to the Nickelodeon Hotel with kids is with the purporse of not getting drunk so use alcohol money for entertainment 100%.)
Also did the SPA massage very good place staff was very professional.
Again Staff was great no issue. LOS TIGRES MIO se comportaron muy bien y seganaron mi respecto sigan trabajando y poniendo a los Dominicano en alto con su talento y dedicacion.
Sep 16, 2021
Nickelodeon is a brand that caters to parents and children. It is for this reason that we sought your location for our 48 person family vacation. During our stay, there were some incidents that occurred for us and our guests that also joined us on vacation. Some of those issues being no hot water in the rooms, warm refrigerator temperatures and long wait times for room services. Room service has taken over two hours to come, if at all and often the orders were incomplete. These issues seemingly small were overlooked as the children in the group were having fun. As the days progressed on vacation these issues progressively turned worse.
I am sad to say the services at Nickelodeon are subpar. During my stay, I also developed food poisoning. While there were small glimpses of an effort being made, coming from the customer service field, it is the duty of the brand to go above and beyond. From my point of view, that has not always been the case. While at the hotel, I did have contact with some management to discuss these grievances and more but was not always meet with a response. Since returning I have emailed the resort with these same issues and have not received acknowledgement.
Beautiful Hotel for families and kids !!!
Sep 14, 2021
We travel to Punta Cana for my daughter birthday, we stay at the Nickelodeon Hotel, My Kids Love it !!! is beautiful our room was great beautiful balcony, the food is amazing so taste all restaurant was good and delicious. The Nick water park is very nice specially for the kids they love it we spend most of the time in the "Nick Place"
However i have to high light few thing for everyone awareness, from mine perspective and my experiences in this resort.
This is a premium Hotel wish means everything is all inclusive and rooms and amenities are great!.
Nick Character, so sad if you want to see the Nickelodeon Character you have to pay for a private breakfast in order to take picture and spend time with them.
Slim, The slim is not free you have to paid extra if you want to have that experiences with you family wish is nuts!! cause this hotel is pretty high $ and in the top of that you have to paid extra to have a full experiences.
The Beach. OMG !!! I got depress the beach is so ugly, i been tons of resort in Punta Cana this is the first time i go to a resort that the beach is so ugly.
If you want a cake to sing Happy Birthday to your kids, be prepared you have to paid extra if you want one.
At the front desk they make a big mistake and they order and send my daughter birthday cake to another room that they though i was staying at even they knew for the first place that's not my room and i was very specific that i want my daughter cake at the restaurant at night so the staff can sing happy birthday to her, at lest everything end up very well, Happen the manager was in that restaurant that night and she was able to resolve the issue with my daughter cake, since no one was able to resolver the situation but she was there and they end up giving me another fresh cake and they end up singing Happy Birhtday to my daughter. She was happy and i was happy too.
COVID Test. Our Covid test was included, ask for your COVID test at the check in if you have to paid or not at least in our case it was included.
Last but not least at the time of the check out, our room services guy was so nice and bring to our daughter a beautiful cupe cake and straberrys and oreo cracker and she was so happy this make our day and our experiences 100% better the room services guy is name was Orelbis Paca i have to ask for his name because he was so nice and king with us.
I Stay in August 2021
Fun Property! Great for Kids of all Ages!
Sep 13, 2021
Loved my time at this property - lots of great food selections including a LARGE breakfast buffet that seemed to have never ending choices. The rooms were super clean and modern and you did not feel overwhelmed with "Nickelodeon" decor. The beach was beautiful and wide! The service was good - some language barriers, but that is to be expected when traveling out of country. The water park is so cool! Kids of all ages (even adult children) will have a blast! And there are a ton of activity options as well. The characters are super cool to go see and again, they aren't everywhere, so you don't feel overwhelmed by the "Nickelodeon" theme.