TripAdvisor Traveler Rating

Is MAGICAL HOTEL. Recomiendes. Excellent service from Kendry at Verdello restaurant. My family and I enjoyed a romantic family dinner; everything was delicious. Very Like.

Elisa was a great server. Very helpful

These are my honest comments from a mom of 2, ages 4 and 8 yo, one of the them on the Autism spectrum. I wrote this after my vacation was over to be as fair as possible. We had high expectations for Nickelodeon. We come every year to DR and had tried other family oriented hotels 4* and above. Starting with the check-in experience that is suppposed to set the tone for your vacation, instead of feeling welcomed, we had to spend an unnecessary amount of time trying to convince the receptionist that we did not need an upgrade to a swim up suite for another $1000+ usd on top of what we had already paid. He claimed the water park, the main pool and the beach would all close at 5pm and having a swim up suit was the only way to guarantee entertainment for the kids passed 5pm. We later learned that this was not true, only the waterpark closes at 5. Our vacation package was not cheap and we had 2 rooms. Not happy with our decision not to upgrade, Smith, the guy who checked us in, assigned rooms in 2 different buildings, despite the note on file asking to please assign rooms close by to get some help with the kids. We stood our ground and waited and waited. Smith came out to the counter eventually, after he waited it out and assigned 2 rooms next to each other. We later realized the hotel was very empty that day and we never understood why he made it so difficult. The rooms we got needed some love, they looked ran down, floors and bathroom were dirty, sink had a big crack and would clog every time you run the water all the way. I cleaned the minibar myself to be able to place the food I brought from home for my autistic child. The room smell was very strong, like mold and I can almost guarantee bed sheets had not been changed in a while. It was not a good first impression at all and I went to bed that day wondering if this was the right choice of hotel for my family. The minibar from my room and from my family members' had been filled up with random things, one had 2 juice boxes, the other had 2 beers, one had a bag of chips, the other had 2 bottles of water. During our stay of 7 days, the minibar was refilled twice, and only because I made my way to the lobby in both occasions, mainly because I had no drinking water for the kids. We arrived on a Thursday afternoon, the next day we had no wifi connection in our building, that means the room phones did not work, nor did the tv, for 4 days straight, despite talking to reception, apparently "they were working on the problem". The following Tuesday we had phone service again, the tv never worked until we left. I don't know where to start when it comes to evaluating the dining situation. This is the first one of many hotels we stayed at with kids, where the buffet closes multiple times a week for lunch or dinner. The hotel has another 4 thematic restaurants you can dine at which are all included. One of them, Space walker, requires reservation. The other 3 consist of an Italian, an Asian and a burger place are first come first serve, but if you arrive later than 6:30pm, won't be able to dine until 8 or 9pm! These too, do not open every day. The quality of the food was terrible. Not only the variety, but the presentation as well, the fresness, the taste, with the exception of the icecream place the Sweatery, which saved us more than once with coffee, icecream and pastries for all. Also the only place at the hotel where employees were actually nice and willing to help. Customer service overall is 1* at Nickelodeon and this was a big shock, especially because they advertise themselves as Autism specialists, fully trained personnel when in reality feels like no one cares about your experience and they try to brush off their many flaws. Big on concierge service, there are kiosks everywhere at the hotel, but the vibe we got was more of trying to sell you a memberships, that's all. What a shame, we thought! The common areas at the hotel were beautiful and the waterpark was to die for. Kids had a blast going down the slides and on the lazy river, which made me feel a bit better about my hotel selection. The beach was also amazing, sad lifeguards would close it earlier and earlier every day, claiming a high tide. Whenever the read flag was up you would be kicked out of the beach as early as 4:40 pm. Im overall disappointed and don't plan to come back at least not in the near future. The disappointment was visible amongst many other families as well. Some of them were repeated guests and could not believe the decline they were witnessing.

Elisa was very nice. She made my dining experience wonderful.

The service in breakfast was excellent . Paula, Armani’s y Akeelyn amazing