Nickelodeon Hotels & Resorts Punta Cana reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

7063 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great trip for younger kids

upholdje (Pittsburgh, Pennsylvania) on May 11, 2024

We spent 7 nights in a swim up connecting suite with children ages 8 and 5. The staff really makes this place - shoutout Rainieri! He was, hands down, the best butler we’ve had at any of the Prestige resorts. He took care of everything and anything we needed quickly and was so kind. The waterpark staff were excellent- waiters and lifeguards included. Ramon and the bartender at the Prestige beach went above and beyond each day we spent time there. The rooms were always very clean and well stocked, housekeeping was excellent. We did miss having the bounce house and activities in the plaza that were there our last visit. The rooms could use some updating and food could be better (plenty of kids choices) but other than that, perfect!

TripAdvisor users rated this property 1 out of 5

Terrible Experience

Sameerah H on May 09, 2024

DON’T STAY HERE!! Had a terrible stay here. The room had bed bugs, the water was cold, the security staff solicited me to pay them under the table, all of the restaurants, WokWok, Burger place and Sicilian Kitchen, were closed for the entire stay except the buffet and the food at the buffet was cold and terrible, each time you attempt to leave the resort , security asks a million questions in Spanish & can’t understand English so you’re trying to explain for 15 minutes. My daughter missed her flight because she left early b/c of the bed bugs and security held her up for an hour when she was leaving & the hotel didn’t reimburse.for the missed flight!! Pictures attached of security and the security guard who solicited me for payment while I was on the beach. DON’T STAY HERE!!!

TripAdvisor users rated this property 1 out of 5

Not a good experience. This is a time share scam

Daniel N on May 06, 2024

The worst resort ever April 16th Ordered dinner through room service and 1.5 hours later we had to call to find out where the order was. After a long wait we received only two out of the seven food items we ordered. We were told the kitchen does not have food because they were busy because of the storm. someone from the room service team had the courage to tell me when I asked them how come no one called me to let me know so I don’t have the kids wait, he said we tried calling. I told him we were in the room and never left and then he said the phones have problems so the calls could not get through and this happens here in the resort ( I do not believe him). He then said that there is a lot of rain so they are busy and since I called theCustomer service manager they willPrepare the food for me. Told him kindly I don’t want anything from them. Had to take two little girls out in the middle of a rain storm on 4/16 and 7:30 pm to get them dinner in one of the restaurants as we had no other option to feed them since room service ran out of food. Restaurant staff are so unaware, you can ask them 10 times for silverware and they will forget it. The Italian restaurant food was beyond horrible and lacked any taste Were told to go to the theater for the 7 pm to see the character show and found out that there was no show period at 7 pm. Were told restaurants were open that were closed and the ones that we were told were closed were open. No umbrellas in the room. Went to the concierge and asked for umbrella and was rudely told it’s in the room. I walked from building 8 by the ocean to front desk area during a storm on 4/16 and I told them it’s notin the room. I asked to pick one up and was told go back to the room and we will send it. I asked to kindly give to me here since it’s raining sideways and the answer was NO we will only deliver it to the room. I asked again to please just deliver it here so I won’t get more wet. They said no. I wanna say the concierge name was Joseph but I am not 100% sure The plumping closet next to room 8306 ( on the third floor) opens as the lock on it does not work and you can see the pipes running up and down, thank god that no kid fell three levels in that shaft where the door does does not lock in a kids resort mind you. Kids resort does not have any kids cutlery or kids cup. None of the staff can answer basic questions Floor in the room was so dirty. My kids ran from the shower to the bed and you can see their feet mark on the bed sheet in all black. We did not allow them to walk barefoot after that. Trash behind the head board Toilet leaks on the floor and bathroom smells of sewer When you shower water temperatures goes from Hot to freezing and back to boiling Staff are rude and make you feel horrible that you even spoke with them

TripAdvisor users rated this property 4 out of 5

Expensive but fun resort

Jenn N (Halifax, Canada) on May 05, 2024

My 7 and 5 year old said this was the best vacation ever! We came because we thought it would be way more relaxing than a Disney vacation but the boys would still get characters. Positives: 1. The Nickelodeon themes around the resort are so much fun. 2. The staff are incredible 3. The resort was so clean 4. Housekeeping was exceptional 5. The buffet and coffee/ice creamparlour was so good 6. The Karisma app was great and you always knew what was going on for activities/characters/Kids club etc. 7. Kids club was fun and staff were great Negatives: 1. The personal concierge is constantly pushing you to do a 2 hour marketing tour which we were not interested in. I believe they get a kick back 2. Service at the restaurants was slow and the food was only ok. For instance at Spacewalker I got 2 ravioli! At the Burger restaurant all of our food came at very different times and separaetely e.g. I got my fries and 20 minutes later my burger...We went to the buffet after and gave up on restaurants after our 3rd try. 3. We had no hot water in our room the whole stay. This seems to be a general problem and they keep saying they are fixing it but... 4. You need to accompany your children to the Kids Club between 12-2 and no programming is offered. This is the hottest part of the day and when we would have wanted to drop them off the most. 5. Many things cost extra e.g.sliming, character breakfasts and dinners etc. It wasn't a little bit either but very expensive. I feel that if you book an all inclusive resort that everything should be included. Overall it was hugely expensive as we traveled on our school break. Our boys loved the beach way more than the waterpark and were indifferent to the characters. We loved our vacation but wouldn't go again.

TripAdvisor users rated this property 1 out of 5

If you are an American BEWARE

happygolucky510 (San Pablo, California) on Apr 30, 2024

This review is a copy & paste of the email I sent them I still haven’t received a response. To whom it may concern, I am writing to file a formal complaint about my recent stay at your hotel. Unfortunately my experience was not up to the standard I expected, and I would like to bring some of these issues to your attention. Sadly this resort fell far short of our expectations and the experience that promotions convey. Listed below in no particular order are issues that I endured while staying at your resort. -no personal concierge or proper tour of the resort as promised -cleanliness of the room to be subpar especially the bathroom which had hair in the bathtub & shower -no hot water our entire stay we were told they were working on it every time it was brought to the staff attention -trash left on railings outside of several rooms -both me and my son bit into raw chicken at the buffet -room service begging for tips -edge of pools very dangerous hurt my foot -while on property I was RACIALLY profiled and asked my room number several times even with a bright orange room key wristband being visible -my child was bullied at the Nick Kids Club and staff allowed it -was promised a sliming after doing the Karissa’s VIP tour this took 2 hours of our time when my knees started aching because of the stair climbing + heat I told him I didn’t wanna continue then he got really upset and stormed off all that time we wasted could of been spent at the water park that we didn’t get to enjoy -No staff members had information on where to find the professional photos that were taken of my child with the TMNT -booked a room with a pool that had floating bugs all in it -had to call several times for both housekeeping services and replenishments of the fridge -unable to get reservations for a few things we wanted to do on property. Sliming or Turtle Dinner I tried to make reservations prior to check in I was told I couldn’t. Overall it was not a pleasant experience when paying a premium full price at an all inclusive resort. Before leaving the resort I asked if I could speak with management but kept getting the run around. Now Im back in the states and It has been extremely difficult getting in contact with anyone.

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