TripAdvisor Traveler Rating

I stayed at Royalton CHIC Punta Cana from August 17, and unfortunately, my experience took a very disappointing turn on August 19, my birthday. On August 19, the resort experienced a power outage that lasted approximately 12 hours. What made the situation even more frustrating was that the resort did not provide us with any clear information about when the electricity would be restored. We were left without knowing how long the outage would last or when normal conditions would return. After approximately 12 hours without electricity and with no solution or clear information from the resort, I decided that I could no longer stay. As it was getting dark, I left the resort and went to another resort for the night. I had paid for my final night at Royalton CHIC Punta Cana, so I requested a refund for the night I did not use. I had to speak with different members of the resort staff and repeatedly explain the situation before management finally agreed to refund me for that night. After speaking with the manager, I was told that I would receive a refund of $232 for the unused night. Unfortunately, that is where the problem continued. To this day, I have never received the $232 refund or any update regarding it. I have called the resort numerous times and have sent multiple emails to different email addresses trying to get an answer. I have never received a response. The resort also does not answer my calls. I understand that a power outage can happen and that not every situation is necessarily under the resort’s control. What I find unacceptable is the lack of communication during the outage and the complete lack of follow-up afterward, especially after I had to speak with multiple people before management finally agreed to refund me. This was supposed to be a special birthday vacation, and unfortunately, the experience was extremely disappointing. My complaint is not simply about the power outage itself. It is about being left for approximately 12 hours without clear information or a solution, having to leave for another resort as it was getting dark, having to speak with multiple staff members just to get management to agree to a $232 refund, and then receiving absolutely no response despite repeatedly calling and emailing the resort. Royalton CHIC Punta Cana, I am still waiting for the $232 refund your manager agreed to. I hope someone from management finally sees this review, contacts me, and resolves this matter.

Great vibe, went with 5 friends and we had a good mix of party and luxury, Rosendo and blinkenson are the best entertainers

Royalton chic was a great time all around! Great food, great entertainment and great night life. Me and my 4 boys all in our 20s had a blast and made lots of good friends guests and staff! Special shoutout to Rosendo and Blinkenson from entertainment team for making it an unforgettable week!

I CANNOT STRESS THIS ENOUGH: DO NOT STAY AT THIS HOTEL! The only good thing about this hotel was most of the staff were amazing, other than this, everything else was horrible. The food was not good, except for the Indian restaurant. We were also promised $600 in resort credits which was a scam as I will tell you. Also everything in the resort was literally falling apart. There was a film of scum on the top of one of the pools. There were also clumps of hair floating in the pool. The “hydrotherapy” at the spa was also just a few pools with different temperatures of water and most of the water features did not work. I ordered room service one night and it never came. And the cafe kept closing early. The beach was dirty and the waters were not clear. Everything about the hotel was dated and tacky. I was traveling with 2 other people and we booked at 2 bed room. When we arrived, they told us that they cannot give us a 2 bed room until the 3 rd day, so we had to use a rollaway bed for the first 2 nights. Then we were finally moved into a 2 bed room (Room Change #1) but the TV in this room never worked. Our travel agent told us that while we were staying at the hotel we could enjoy $600 in resort credits so we booked spa treatments. Then on the day before our final night we were in the room and SPARKS were flying out of the plug in the bathroom and then the room’s power went out. We flip the switch but then it happened again with even bigger sparks one of which hit me and another went into the trash can. I went down to the front desk to tell them and they said they would send someone. When we came back from dinner there was still no power in the room. I went back to the front and told them and they said they had to move our room again, (Room Change #2) but they were going to upgrade us but we had to sign a piece of paper releasing them of any liability. We said we would not so they said they would move us to a different room. This is when I mentioned to them that I wanted to make sure that our $600 room credit was applied to the room charges and this is when they said this is not how that works. They said that I was supposed to bring it up at arrival and that they would have given me a book of coupons worth $600. This was not how our travel agent explained it to us and that the staff was supposed to explain it to us when we arrived. I explained that the staff did not give this to us that. They told us that if we did not pay, we would physically not be allowed to leave the resort. I asked to speak to the manager of the resort but was given every person but the manager. So we went to that new room but there was no AC in the room. So they called down and said the only other option was to sign the paper and move us to the upgraded room. I told them I would not sign the paper. So they ended up just giving us the upgrade without me signing the paper (Room Change #3). When we checked out I asked to speak to the manager of the hotel. And was given the front desk manager and they again told me I would not be allowed to leave the resort with out paying. My travel agent was even so confused by what was going on. The hotel would not respond to my travel agent. This ruined our last night at the hotel. It was a horrible experience. Cannot stress enough not to stay at this hotel.

Heads up all, i was there in May. When i got to the resort I decide to upgrade. Most of the upgrade stuff was not offered or it was under Reno’s. I did speak to management. They said that they would give a 20% refund because of the upgrade stuff not offered. They made me sign a doc at the resort. I never got the refund when there. They said they had to send to there head office. After a month, i still didn’t not get anything. I filled with my bank for services not received. Today the told me because i signed the form that they could not offer anything. I still have never heard back from the resort. SO HEADS UP, IF YOU HAVE A PROBLEM AT THE RESORT DONT SIGN ANYTHING. DISPUTE IT WITH YOUR BANK. BY SIGNING THE FORM ALL IT IS TO DO IS TO MAKE YOU QUITE. THEY NEVER ANSWERED MY EMAIL AFTER WORD.AND STILL NO CREDIT BACK. I WOULD NEVER STAY HERE AGAIN.