TRS Cap Cana Waterfront & Marina Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

3343 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5


Julie C on Feb 24, 2024

¡Nuestro viaje fue muy divertido! Tuvimos un excelente servicio de nuestro mayordomo, Carlos y todo el personal para una verdadera sensación de vacaciones. Las piscinas eran hermosas y la música y el servicio durante todo el día crearon un ambiente animado. Esperaba que la parte de la playa del complejo fuera más grande y más complaciente para entrar en el agua y pasar tiempo en la arena. Aunque en el complejo era mínimo, las excursiones adicionales y la opción de transporte a la playa eran agradables de tener. El tiempo que pasé allí fue relajante y agradable. Our trip was a lot of fun! We had an excellent service from our butler, Carlos and all the staff for a real vacation feeling. The pools were beautiful and the music and service throughout the day created a lively atmosphere. I hoped that the beach part of the complex would be bigger and more accommodating to get into the water and spend time in the sand. Although in the complex it was minimal, the additional excursions and the option of transportation to the beach were pleasant to have. The time I spent there was relaxing and pleasant.

TripAdvisor users rated this property 5 out of 5


Joe H on Feb 24, 2024

Carlos was an amazing butler. Any questions we had for him, he thoroughly answered for us and made us feel 100% comfortable while on our honeymoon. He kept us informed daily on restaurant information and the activities that were taking place at the resort for the day. Every other staff member that we encountered was also extremely kind and helpful.

TripAdvisor users rated this property 3 out of 5

Great week

carolynw356 (Louisville, Kentucky) on Feb 24, 2024

Leaving today after 7 very beautiful and relaxing days. The resort is gorgeous and very well maintained. We upgraded to the Platinum package.. which got us Pedro as our pool concierge and when I tell you it was worth it, it's all because of him. He is AMAZING and made our week!! Our butler Argheni wasn't much to speak about. Natalie and Gregory in the restaurants are wonderful! Natalie has the most beautiful smile ??. Food was so- so, but it was in abundance! Overall it was wonderful for a couple in our 50s that just wanted to chill for a week, we would return!

TripAdvisor users rated this property 5 out of 5

Carlos Peres

JP P on Feb 23, 2024

Very very good service by Carlos Peres, our butler. He was nice and professional. He ´s the best! We travel a lot and he was impressive. No stress with him. Carlos fixed all the problems we met. When we gonna go back to the TRS, we gonna ask for him.

TripAdvisor users rated this property 4 out of 5

First Time at TRS Resorts

Amy D (Salt Lake City, Utah) on Feb 23, 2024

This hotel was a great last minute trip for the price. However, in February the pool was too cold to enjoy it and the beach / ocean water was not swimmable. There's no towel station at the pool, so you have to wait around for a butler to walk by so you can ask for some. The food and staff were great! Overall it was a good stay, but I won't be going back.

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