If I could give this place 10 stars I would!!! The entire staff went above and beyond to make us feel like family here. Ive never had a better experience at a resort not a single complaint. Very attentive, clean, and accommodating. I want to thank a few of the staff members including our personal butler for making us feel so welcome during our stay: Melvin, Jairo, Juan Luis, Gregory, Brauly, Emmanuel, Lisbey, Natalie!! Gracias por todo! Will be coming back here in the future for sure!
Feb 03, 2023
Was great. Charly at the entertainment and activities was awesome he took care of us every day and night made sure we had chairs and drinks all day and new about the entertainment at night makes the holiday worth it
Feb 02, 2023
Robertico the best bartender at the lobby bar and a good representative for TRS cap cana at all time the service is amazing and friendly and drinks are excellent bayron help me at the lobby and the food is amazing
Very friendly staff
Feb 01, 2023
The room has a Marina view, it was awesome. The meal was just great. Almost all restaurants have a la carte food, in the morning you have the breakfast buffet. El Gaucho restaurant is a must see. Th Michael Jackson show was spectacular a 20 from 10. The Staff is so friendly and solve problem, I got stomached and Natalie the hostess save me. Thank u a lot! also Evelyn it's a great waitress, Juan Luis, Irwin & Valentina. Thanks!!
Not bad to chill out
(New York City, New York)
Feb 01, 2023
I chose this hotel because it was small and couples only. We booked the swim up pool side, which was worth the extra charge. Nice to be able to walk out your door and swim. We were there mainly to rest.
We booked an uber ride from the airport, however the driver doubled the fare after we got in and he drove off, we were scammed. So be careful of your transportation options. Fast check in, we got our vip bracelets.
The private beach as illustrated on their website was in bad shape and as closed off. The canal side restaurant was closed for repair, until the last day we there.
The pool hot tub/whirlpool was not working.
Plenty of food and drinks. Stick with seafood, or surf and turf.
Staff is friendly and helpful.
The room mattress was a little lumpy and the blanket had a stain on it. And lastly, on the last night, I found a giant roach on the bathroom vanity. ouch.