TripAdvisor Traveler Rating

Long drive from the airport but had the best experience. This was my second time here and I was just as happy with my experience. The entertainment staff was engaging and incredibly talented. Lupita, Angel, Kevin, Gabby, Queen B, Joseph and literally all of them were phenomenal, hard working amazing people. The bartenders were great too! Alfonso, Alan and Manuel at the pool bar and Carlos at the beach bar made great cocktails and had good recommendations. The location is great for excursions that the staff are happy to help you navigate. I can't wait to come back.

We had a 10 day trip booked at the beach side of the Catalonia resort. Once we arrived we quickly realized we did not have access to all of the restaurants that are shown on the description. We were entitled to 4 a la cart during our stay but we're only allowed to book at the Mexican / Italian and American burger restaurant and not any other of the 11 restaurants advertised. We also did not have access to the larger buffet restaurant. The smaller buffet served the same selection of food at lunch and dinner for all 10 days. The resort is dated and in need of some updating. They will try to get you to change your room for $40 American per person per night to 1 of there 3 updated rooms. The resort lacks areas for people at night to gather as there is only 1 small lobby bar and a sports bar to meet at. We have stayed at many resort in the Riviera Maya the past 25 years and this resort is a 3 star at best and would not recommend it to anyone. They are more focused on people upgrading to their executive or privileged levels than providing quality services to all their guests.

We came for our 25th wedding anniversary and the staff was wonderful! Neldy was so sweet. When we first arrived, she walked us through the resort, and even got us checked in early so we could start celebrating!

We had a great experience will Be back hopefully less seaweed

Neldy is the best she gives amazing service and is very kind