TripAdvisor Traveler Rating

This hotel is definitely not 4 star in my eyes 2 star at best. Tired rooms shower over bath (what) along time since I seen that buffet is awful struggle to find something to eat, the beach is inaccessible due to being rocked so a dissapointment. We are currently staying here fortunately only for a couple more days, shut the pool today as there was a issue with cleanliness so decided to go to the beach bar for a drink closed due to a private party I don't believe this place and its not the first time things has been closed sue to private parties. So don't waste your money go elsewhere.

We ate at Toscana and had a delicious meal! Excellent service by Ernestina! We came twice, that’s how good it was! Gracias!

The location was great. Easy to access by taking driving transit. The staff were great were very helpful and weren’t mean.

Please believe me when I say “DO NOT COME TO THIS HOTEL”. This is Catalonia Yucatán beach hotel. NOT CATALONIA RIVIERA MAYA HOTEL (which is the same all of it.) Myself and my partner are still here. Extremely old and tied rooms. Some have a door into the next room. Will not clean room if you have a watch, iPad or camera on show. Two waters in fridge NO cold soft drinks or beer. One plug socket to use on one side of bed hanging off wall. 4 hangers in wardrobe. No kettle or tea and coffee facilities in room. A/C was ok but extremely noisy so you will turn it off through the night. No English channels in room tv only CNN news. We tried to set up Netflix through iPad and phone because it says smart tv but nothing. You can’t get a hot drink after 10pm no snakes or burgers or coffee and cake no late night bar or chill out places here. No drinks until 11am from bar around pool or beach. And don’t think about trying to get a drink from around the corner at the bar or pool area. It’s all the same beach ocean and hotel but only people who have got a different colour band on and have paid just An extra £200 before they traveled can drink at these bars. We asked to upgrade after seeing our room to be told it would cost 1200 American dollars. After seeing our tied smelly room And asking and meeting with Monica who said she would help and move us to a more happier clean fresh room which she did and it ended up being the same room but two floors up. I decided to just get on with the holiday. I had already wasted 2 days asking for help and listening to false promises . This holiday was definitely sold to us using next doors pictures and descriptions. So more shocking is that Tui told me two weeks before my holiday that they would find and move us to another hotel. The day before our flight they called me and left a message saying that the ONE customer service lady who I last spoke to was off sick for the past week so nothing got sorted. So TUI only has one customer service person. I would hate to think of anybody else working hard and saving up to be disappointed with this holiday. 10 hours on plane what a disappointment. TUI you are a disgrace and a disappointment. Even now just 3 days in TUI have not been back in touch after saying they would. Please don’t make the same mistake as we did. So if you’re reading this and have already left for this hotel come find me so I can say “ I told you so “. Names Pete and Leigh.

The staff is top notch but the rooms are the worst I’ve experienced in Mexico or Cuba. Food is quite tasty and fresh. Beach is not great.