TripAdvisor Traveler Rating

Less than, horrible beach. Amateurish entertainment, lousy buffet food, unfriendly staff, room was ok. Would not go back.

Everything was fantastic. Check in was fast and easy, Ana, the front desk personnel, was amazing, always smiling (a super big smile) and when I changed something... no problem. The rooms were fine, very clean. The pools were good and the swim up bars were fine. Only complaint, on some days they ran out of the drink of choice early (Rum). The buffets were good, lots of variety and the a la carte dinners were good too. We had a family group of 9 and the waiter we had and the manager at the Mexican restaurant went out of their way to accommodate us. They typically can only sit up to 5. It was one of our son's birthdays and they made him feel special, brought out a small cake with a candle and a big metal figurine holding a guitar for pictures. The Fitness Centre, which is important for us, was probably one of the best at an all-inclusive resort we have ever had. Lots of equipment and everything was working and well serviced. There was a gentlemen in the Centre to help all the time. He did a great job. The Sports Bar is good but the best bar is the Lobby Bar, by the theatre. We only saw one show it was really good. I'm sure the others were too. The grounds were clean and well taken care of. There were lots of areas to hang out if it rains. It did rained one almost full day. The only part we didn't like is the size of the beach. It isn't very big and we like to walk the beach every day. We knew this coming in. Leaving the resort to walk is wonderful, we felt the area outside the resort was safe. It was like a neighborhood. You are in a gated/controlled area. The "small town' by the harbour is a short walk and interesting to see, both day and night (well lite up at night) The dolphins can be seen during your walk. The small taco and gelatio stands were with it. We left the area during the dy and walked to the supermarket, about a 20/30 minute walk, again no issues. Big store. This is our second visit to the Catalonia Yucatan and would go back for a third. .

Wonderful place! Beautiful people! Beach awesome with snorkelling within arm reach! Food authentic and delicious! Clean and spotless! People happy , attentive always smiling! We had some family travelling from Europe who just loved everything about this resort! I will explore more of Catalonia resorts in the future! Thank you for being so in tune with my father who is deaf! We will be back! Thank you Catalonia Team!

The hotel and the buffets are very good. Special message for Ignacio He's adorable and his tacos are delicious, it's so nice to see your people like that all the staff are great

Ignacio Was so good with helping my daughter out with finding the right sauces for her taco. Very friendly kind and great service