My wife and I just came back from the Hotel Catalonia Yucatán and had the best time ever. I especially enjoyed my server Arturo Fernandez. He was so polite and friendly and always there to help. Truly an amazing person!!! I will for sure return!! Great people, great service and so helpful!!!
Feb 20, 2024
Catalonia side is definitely the worst Mexican trip experience I have ever had. To begin with, no room service or anything in your room. Two of the four rooms of our group had leaking showers or bathtubs. Our shower ceiling collapsed and it was mostly coated in black mould, I was in that shower an hour and a half earlier, what would they do if it collapsed on a person?!!? (it was patched up the next day and another couple was put in that room). Ocean view is the back side of the beach bar. Catalonia side is essentially treated as low status, people on the Mayan side got al la carte reservations all the time, I tried every single day at 8am and was unsuccessful (our collapsed ceiling compensation was a dinner at one wherever they could fit us). Bar didn’t open until 11, even getting water unless you were in your room or at the buffet was difficult. Oh and by 11, that means whenever they actually finish setting up, so maybe around noon, and only one bartender at each area serving 50 people right at that time is just ridiculous. Beach is sand over concrete. Chairs are impossible to get unless you reserve at 7:30 am- and guests will leave their things there all day and not show up… other resorts have time limits. Four stars should be 2 for this resort….. aside from the weather and being with an amazing group of friends, our week was completely not worth the money and the stress that came along with it….
Superb 2023/2024 new year celebrations with family
Feb 19, 2024
Great for light snorkelling and safe kayaking for small kids in the closed bay area, with swallow water. Great variety at big buffet (note there are two restaurant buffets). 2023/2024 new year celebrations was fun. Beaches were clean. Lagoon was safe.
Great time, nice and unique place
Feb 15, 2024
Pros: Safest place around, Clean place, nice animation crew, plenty of things to do, food was excellent (espically the burger joint and mexican a la carte). Not a party place but great ambiance. Staff is really courteous and great. Plenty of fish to see from the beach. Creperie and juice bar are really good
Cons: beach is small (its a little bay) and rocky
Neutral: Normal room are a bit old but who cares, you just sleep there
Not enought beach chair ( every resort have this problem sooo).
Overrall: Great for familly and friend if you want security, good food and plenty to do around. You want long walk on a beach ? Wrong place
Traveller tip: Bring water shoes and a big towel or chair for the beach, youll save yourself the hustle of getting one early in the morning. Bring a mask and tuba to see fish from the beach ( clown fish, dora fish, foot longs one that I dont know the name, lobster, ect)
Would recommanded if the cons dont bother you.
A relaxing week
Feb 11, 2024
This hotel is very nice! i stayed here for a week and i have little to nothing to complain about. Sure the rooms on the yucatan side might not be the newest but in my opinion they are still great! we had a minor issue with our first room ( it smelled like chlorine and the AC was broken) but that was fixed in the matter of minutes. Jasmine Carlos and Surie took care of the issue right away! If you like big waves and a beach with no rocks.. this might not be the best option but then again for snorkeling its paradise! The cleanliness of this hotel is amazing everything is very well kept and clean. The food is amazing plenty of options for everyone but again we aren't picky eaters... the entertainment staff ( Kevin,Pepito and Demi and Carla) were amazing and always made sure we had a fun time doing various activities. Overall if your looking to relax and have fun this place is for you.