TripAdvisor Traveler Rating

Marcus, Alexis, and Margarito are the best at the plaza bar!!! Made our whole trip and were the best:)

Alexis, marco and Margarito sooo incredible best bartenders in the whole world. Best bartenders at the plaza bar. Muy muy guapo!!

Not particularly a great experience of a holiday. Starting off on a positive, the rooms, pool and bar were great, so as a hotel itself it’s lovely and probably 4 stars. However, the hotel is hugely let down by its restaurant management, if you’re planning on eating at any point past 6pm (as most would on holiday) you can expect over a 90 minute wait for a table, now this wouldn’t be as much of an issue if there was a nice bar or waiting area but as given a buzzer you have to sit extremely close to the restaurant, one of which requires you to sit on deck chairs, the other of which has a few tables but with a constant 15+ group waiting list those tables become occupied and you’re forced to stand and wait. What’s even more disappointing is the amount of tables not being used, as seen in the photos i took at the time of being told we had 16 families in front of us on the list. On top of this, once in the restaurant all the staff seem overly stressed, one night we had to wait 30 minutes for water and a drink order, 20 minutes later our drinks still hadn’t come so we had to go to the buffet bar to get them ourselves. The buffet itself is poor and hence puts more pressure on the restaurants; it has FOUR options for main meals/sides and a salad station, so not really an option if you don’t want to wait! To even more disappointment, prior to arriving we emailed the hotel as we were celebrating a big birthday, asking if we could book a restaurant just for this night as something special, we were told no. Upon arriving we later found out (after the birthday and from a guest not hotel staff) that there is one restaurant we could book, this restaurant was lovely and even did a special birthday desert with a sparkler, why wasn’t this mentioned to us when we enquired i’m not too sure - seems as if the hotel didn’t care. We also asked the room to be decorated for the birthday as we saw this is something they did, upon checking at 3pm it wasn’t and we had to contact the hotel staff and ask again for it to be done, they replied “we can sort it for tomorrow maybe” - pointless (they did end up sorting it that day after we complained) The issues of restaurant wait times were sorted once we kicked off, the restaurant manager was then able to book us in to whatever restaurants we wanted for the rest of our trip, however we met plenty of families who had the exact same thoughts and issues as us - seems to be unless you complain you’re forced to wait This review has no exaggeration, to summarise; want dinner later than 6pm? be prepared to wait 1.5-2 hours!

We arrived at The Fives Beach Hotel & Residences for our honeymoon expecting a relaxing and memorable experience. Sadly, it has been one of the most disappointing hotel experiences we’ve ever had and we still have a week left. It started with a queue for 30 minutes to check in, we should have seen it coming but what we didn’t know how bad it would become and how unorganised this hotel is. From the moment we arrived, not once was our honeymoon acknowledged, despite it being clearly noted on our booking. What has stood out most during our stay is the blatant two-tier system the hotel operates. Members and owners are treated with priority and attention, while regular paying guests are made to feel like second-class citizens. The restaurant system is beyond frustrating. You don’t simply wait for a table — you queue just to join another queue. We’ve spent 30–40 minutes standing in line simply to get onto a waiting list for dinner, only to then wait even longer for a table up to 2 hours and then when I didn’t make the 5 minute deadline I was removed from the queue!! That is not what anyone expects from a supposed luxury resort. To make matters worse, I was actually served raw chicken during our stay. Completely unacceptable from both a hygiene and safety perspective. What disappointed us even more was the hotel’s response when we raised these concerns. We were largely disregarded and offered a “free” bottle of sparkling wine — which means absolutely nothing in an all-inclusive resort where drinks are already included. We were also offered one booking of a restaurant to supposedly save us from the excessive waits, but after spending over an hour speaking to management well half an hour of that was queuing about the issue, it ultimately achieved nothing and solved none of the problems we had already experienced. The atmosphere throughout the resort feels transactional and exclusive unless you are part of their membership programme. Staff attention, service, and overall treatment noticeably differ depending on your status. This hotel may look beautiful online, but behind the scenes the experience has been frustrating, disappointing, and honestly upsetting — especially for what was meant to be our honeymoon. Future visitors should be aware that unless you are an owner or member, you may not receive the level of service or respect you would expect for the amount of money being charged.

We loved everything about our 7 days at The Fives. The staff, food, pools, beach, entertainment, boardwalk. I could keep going on. It was fabulous, and we will be back.