The Fives Beach Hotel & Residences reviews
17947 TripAdvisor reviews
HORRIBLE!!!!
Vickie P on Feb 04, 2025
We had 2 two bedroom swimup suites. The rooms were fine, although we were only in the room at night to sleep. There were so many sales people hounding you to listen to their timeshare sales pitch. They try to tell you if you go to their meeting you will get coupons for a free massage, free couples dinner, plus several other things. Well that is a LIE!!! We broke down and did the timeshare thing and as soon as you tell them you are not interested they kick you out of the room and won’t even take you back. We also upgraded to the epic package as you got premium alcohol. Well that was a LIE as well as ordered the better vodka and when we went to check out we seen we were charged for the better vodka. When we were checking out my bill was 3 times what it was suppose to be. I went to the epics office and showed them the coupons that they were suppose to take off for the massage, dinner etc. They took off the coupons and told me it was corrected. They even gave me a receipt to prove the final balance. When I got home I seen all these charges on my cc bill and have called them several times to correct this issue. I finally got ahold of someone and they wanted proof of the coupons and my final bill. I emailed that to them and now they are ghosting me. They will not return my calls or emails. I will never stay at this property again. Credit card company will not do anything because they said it was international. BEWARE OF THIS PROPERTY!!!
Blissful stay at this tropical paradise. Will be back!
Jackie B (Wimborne Minster, United Kingdom) on Feb 04, 2025
Just back from a week at The Fives with my husband. First time in the Riviera Maya and it didn’t disappoint. When we arrived we were upgraded free of charge to a suite with kitchen, lounge/diner and bedroom with toilet, shower, twin sinks and wardrobes. in Villa 20 right be the jungle path. I adored sitting on the balcony at 6am every morning with my coffee waiting for the jungle to wake up. So much wildlife. There’s even a beautiful Cenote in the hotel grounds with turtles. The huge bed was probably even more comfortable than my own back home which is unusual for hotel rooms but it was a timeshare apartment I guess so someone has bought it. It was thrilling to see the coatis everywhere, iguanas, agoutis, birds and especially the monkeys. My husband was mugged for a banana by one as we were leaving! We love to snorkel and the sea was a bit too rough some days but when it wasn’t we fed bread to the Sargent Majors that hang around the pier and out of nowhere a pelican twice smashed into the water beside us to grab a snack. Took a taxi (helpful bellhops will call you one) into Playa Del Carmen and walked 5th Avenue. Karen’s is a must for the salsa and cocktails. Met some nice Americans and Canadians at the hotel. Also took a taxi to Cenote Akul, 30 mins away to swim and snorkel. The driver waited to bring us back. Cozumel was ruined for us unfortunately by a car hire outfit who rented us a heap of scrap and our plans to drive around the island to different beaches were scuttled because we both suffered nausea and dizziness from carbon monoxide poisoning (there were holes in the floor, no doors, no roof and extremely loud exhaust) and drove it back after stopping for lunch at the rubbish beach club they sent us to (food was good but couldn’t snorkel outside their tiny roped off area). Got the ferry back and didn’t get to see the lovely beaches unfortunately. Favourite restaurant: the Mexican Tip: don’t hire a car before seeing it first. Tip: don’t brush your teeth in the tap water. Water bottles are by the sinks for good reason.
A proper 5 star hotel
U9956FXmartinb (St. George's, Grenada) on Feb 04, 2025
A great hotel - really well run… charming staff and a good selection of places to eat…. Lots of pools and bars, branded drinks - really would recommend it..The only slight criticism would be the booking of restaurants in the evening - but we eventually worked this out! Would visit again…
Great to be back!
Melissa370365 (Lancaster, Pennsylvania) on Feb 03, 2025
Fantastic from beginning to end! In addition to the perfectly manicured property and amazing views, the Fives again exceeded expectations. From food to the array of included wellness programming(yoga, breathwork and pilates by NRG2GO instructor, plus temazcal and cacao ceremonies) it was top notch!!
Wonderful getaway
John V on Feb 02, 2025
Wonderful property. Food is excellent and service was wonderful. Loved all the activities. My favorites were the Temazcal ceremony, massages with Ingrid and yoga with with Melissa from NRG2GO. Special shout out to Esteban, Luis and Diego from Arezzo resturant. Absolutely top notch. Also, Jeff from the spa. Can't wait to go back