We’ve been visiting the Fives over 6 years now and we are always happy with the value it had to offer. This time around COVID had limited some amenities but still a great value for the money particularly thanks to our Butler Cesar!
Best staff - Benjamin
(New York City, New York)
Oct 16, 2021
I originally was supposed to stay at the Reef 28 hotel and ended up staying here at the Fives! The staff by the name of Benjamin went above & beyond to serve the guest food and drinks, and he was the only waiter doing all the work and pulling all the stops! I tip my hat off to this guy for his phenomenal work! If you ever stay at the fives - Ask for Benjamin!!! He is good people
Only go here if you’re looking for the perfect holiday!
Oct 16, 2021
Just returned today from this luxurious hotel. This was my second visit. I had stayed here in 2019. Believe it or not it was even better.
The staff: it might sound cliche but rarely would a member of their team ever pass you anywhere without saying hello. They are the most welcoming bunch. The staff here busy their butts running back and forth and serving you to the fest if their abilities. Many of the staff will surprise you with their ability to remember your drink orders. We were stunned and pleasantly surprised.
Rooms: we stayed in a one bedroom suite. It was gorgeous. Everything was very well maintained. We had no water issues as mentioned in other reviews. Hot water at all times and we had several baths in the glorious free standing tubs. The cleaning staff did a stellar job.
Main pool: it was definitely a busy hub in the two main pools by the ocean. The poolside drink service was by far one of my favorite things. There were an excellent amount of servers. The pizza place, taco stand and walk up bbq place was a great touch. So convenient for lunch or a little snack.
The winding pools throughout the resort were fabulous. We used almost all of them. Swim up bars and the bartenders g staff were very hospitable and friendly. Always saw staff cleaning and maintaining the pools.
Gin Bar: menu was interesting. My favorite was the Leo. It is super air conditioned there and we loved popping in for a pre dinner drink.
The guys in here was wonderful. You must try a smoked old fashioned. My husband loved them. It was like a performance as they made one.
Flavors restaurant: the main buffet was quite beautiful. My only complain with the new covid precautions are that they don’t make any sense. You can’t serve yourself any of the expensive items from the buffet like bacon, sausage, cheese or fruit. You have to stand and wait for someone to serve you. BUT you can serve yourself all of the toppings from the yogurt/ oatmeal area, all of the pastries and bread & toast products, waffles ect. I understand health and safety but if the protocols aren’t universal you lose the support of the process. My personal opinion of the center area where the cheeses waffles ect were served did not have enough staff. The gentleman working there was expected to do way too many things preparing foods to be serving the patrons waiting for items that could be self served. My opinion is that their processes are just cost saving tactics.
The chicken skewers with peanut sauce and the spring rolls were great. Our favorite was the chicken pad tai. This restaurant was not cool enough. The staff shouldn’t be sweating the way they were. A girl at our table actually used her napkin to wipe the staff members brow. We were uncomfortable as it was too hot in there to eat hot food. The tables around us agreed
This is a must for lunch. Please don’t miss an opportunity to dine here. Their menu is just wonderful. The pesto chicken open face sandwich was great, the grilled salmon was delicious. So many really good apps like the calamari tower. But the salad with grilled apples and goat cheese wasn’t absolute favorite. The dressing was to die for. The Sea olive was moved to the Arezzo while we were there.
Arezzo: we dined there twice and by far it was our favorite. The servers were excellent. The food was amazing both times. I had the salmon twice and it was cooked perfect. My husband and Friends had two different steak cuts. They were very good. So many good apps to try. Cannolis we’re very good.
Monkeys, Coati and pigs, We saw the wildlife everyday and searched them out. We had numerous encounters with all of them. As well as a snake hiding in the garden, a couple turtles swimming in the cenote and lots of iguanas throughout.
We were disappointed the ZKY bar never opened. We were a bit squished in the other bars. This club would have offered a lot more space. It’s a beautiful space to use so it seemed a waste.
Room Service: this hotel should stop offering it. Everyone we spoke to was downright angry about it. Even some members. Takes 1-2 hours for service. Nobody answers the phone. This alone indicates they are receiving too many calls. I will post pics of the pizza we received. Missing toppings and undercooked. I didn’t eat it I don’t mind paying delivery but not for bad food. I have stayed at 3 star resorts that offered a late night food station area. It doesn’t have to be fancy but after drinking people want a snack. A ham and cheese sandwich, hot dog and fries or nachos and cheese. This resort was too nice to be dropping the ball in this area. Next time we will package food from the buffet for Kate night snacks. An all inclusive resort should not drive people to do those things. It’s too classy here to force people into doing that.
Every question we asked had a courteous answer and they were fast moving. No long waits. Sometimes while in line staff would approach us and problem solve before we reached the front. I was impressed with their eagerness. The staff are far from lazy. They were very professional.
The beach: at this time there wasn’t much seaweed at all. What there was, was removed promptly. It’s a tad rocky. Just be mindful walking not to stub a toe.
Ham and cheese sandwiches, burgers were handmade and fresh. The empanadas area must!! Meat were delicious and so were the cheese ones! Staff did a good job. I personally missed the beach grill area. It was under renovation.
We were lucky to be there the week of some truly remarkable entertainers. A couple of their original songs brought us to tears. This resort definitely has the best artists I’ve encountered at an all inclusive. We were fortunate to be part of several of their concerts this past week. We will be booking for the same time next year as they are returning for yet another week of performances. October 8-15th 2022. Don’t miss your chance to really experience what they gave to offer.
We dined here many times for breakfast and it offered all the same features as the Bain offer but without the crowd. It was a hidden Gem for sure. We enjoyed the Mexican here as well as the French. The French was dynamite! I highly recommend the cauliflower cream soup, and the cheese fondue. Both amazing dishes!
All in all this place is a 5 star resort in my opinion. The wildlife brings it to a whole new level. The board walks through the cenote are just amazing. We sure enjoyed our stay and will return again. Every place can always use some constructive criticism but all in all the management team has done a fine job in finding staff to really represent their brand. That is something to be proud of. Until we meet again. I now know why you’re called The Fives! ??????????
Wow! Just wow! Can’t wait to come back!
Oct 16, 2021
Fantastico! That sums up our five night visit to the resort! It was our suites first time there and my first time at an all inclusive! From Flora at the Sosa, Cesar ( our butler), and all of the wonderful service at the restaurants and Bali beds (Juan Mercado, OMAR!, Alejandro, Pedro, Martine and everyone at Lizzards!)— we will be back!
Oct 16, 2021
Our stay at the Fives was great, not without a few hiccups but mostly things that are to be expected when traveling abroad. As many have echoed here, the staff makes the entire experience!! The hotel itself could use some TLC and they appear to be dealing with the same struggles that most of the hospitality industry is, lack of staffing!
The waits at restaurants were long a few times, but the food and service was always great once you sat down. All the food was delicious, the drinks were always flowing and the overall ambiance was delightful.
A few recs, bring small bills because it was always difficult finding change. Expect to walk a lot, as its a far walk to the back of the resort unless you are in the villas closest to the beach, and be prepared for some restaurants and services to be closed from time to time...from what I could only assume was staffing shortages or an attempt to save on overhead. All in all this was a solid 4 star trip, and everyone was very nice but remember, its not home!
As for rooms, it would depend on your specific needs, but we would request a room closer to the beach next time. Villas 4 to 12ish. We were in the "adult only area" which was a hike and didn't offer much since the bars in those pool areas were closed the entire time we were there. Again, probably because they were short on staff but it essentially meant that we had to walk 10-15 mins to get to the main pool and beach if we wanted music, drinks and the vibe! It worked out, but the first two days we thought about asking to transfer because it was such a hike. We got our steps in though!
We were a bit disappointed that the main pool bar closed so early, even before sunset! It killed the vibe a bit at the end of your day, but again could be because they needed that staff for the dinner restaurants!
We'd definitely go back, and had no major complaints.
I would opt for a different room next time, as we splurged for the penthouse and didn't use the rooftop deck and hot tub once, so we paid extra for no reason. It was 90+ our entire stay so sitting on a roof with no shade and no view really wasn't appealing!