TripAdvisor Traveler Rating

Beautiful Hotel, perfect location, one block away from fifth Street and one block away from the bus station walking distance to everything one block away from the beach. Rooms very spacious with cooking area included, infinity, rooftop pool and a pretty good breakfast buffet coffee shop connected downstairs and a 24 hour gym. Unbelievable value for the price.

I have been here for 1 night and already there have been two members of the staff who have made my short time here truly special. A big shout out to Angel for playing water polo in the pool and to Tristian who, crushed me in giant chess, but made it super fun in the process. 5 stars.

Amazing hotel in Playa del Carmen , Mexican Caribean! The food and service is excelent. I loved the beach! The pools are really incredible. The rooms are so comfy and cozy. Nearby Cancun international airport.ideal for vacations : couples, families and friends. The hotel staff is the best!

The resort is great! The layout is really spread out with multiple pools, restaurants, bars and shops. The hotel staff do a great job of keeping the grounds nice and manicured. The rooms were spacious and clean. The staff are absolutely fantastic to be around and interact with. There’s always something to do with all of the activities that they plan as well. They literally have activities for everyone. I would highly recommend for family’s or groups of friends alike to travel and truly experience what the hotel has to offer. The only drawbacks that I would say about the hotel were the beach area as it was a bit rocky and not the best for kids to play in the water, but that wasn’t why we chose this location anyway. That and the checkout process. Nobody warned us that the checkout process was in fact a “process.” They ask you take a very long survey about the hotel, which would be nice to be able to take while you were there so that you could give continual and thorough feedback about great experiences/staff to recommend for appreciation, rather than to take this rushed at the end. The whole process takes about 10 min. which isn’t that long, but when there are 3 other family’s/couples in front of you also waiting, and only 1 person doing the actual checking out and cutting wrist bands, we just don’t have that much time to wait while we have a shuttle waiting to take us back to the airport. I would encourage the hotel to possibly consider the progressive survey idea as opposed to “at the end” to save guests some time and get better feedback. I would absolutely stay at this hotel again and would recommend 10/10!

We had a fun and exciting time, especially with most of our family there, 16 total. The Fives is a big resort with several pools and a beach area full of Bali beds, lounge chairs and several eateries. The restaurants are varied, offering something for everyone’s taste. The employees, whether they be maintenance people, servers or ambassadors are a joy to be with as they are always friendly, smiling and asking what they can do to enhance the experience. The resort is extremely clean, with attention to detail everywhere. First-class all the way!