TripAdvisor Traveler Rating

We stayed at The Fives for six days. It was our first time here and is a very large compound. We had some good things and some not so good things. A special shout out to Alejandro at the pool as he kept our drinks refreshed constantly. Sheila and Suemmi gave us amazing massages since we had a couples massage. Aguilar and Juanito Tony were great porters. My husband is having his knee replaced, and we told them it was hard to get around. When we walked to the lobby, they often grabbed a golf cart to help us get to the pool at the ocean, so he didn’t have to wait. Oemi, Carlos and Perez were great, too. They helped us book attractions and listened when we had issues. The food was good, and the staff were very nice and helpful. The restaurants rotated as to what was open. If you use the app from the map, it was easy to figure out what was open, when, etc. When we went for French food, we were also offered the Mexican food options so that was an extra bonus to be able to order from both. Our favorite restaurant was the Italian, though. We ate right when the restaurants opened so we didn’t have any issues with waiting. We participated in the cooking class at Casa Rosa. It was so much fun! The ladies kept us on our toes and the food was amazing! It was worth the extra cost for a fun night with our family. We traveled with eight of us in four separate rooms. Check-in was easy, and the staff was very friendly. Three out of four rooms were upgraded. We booked a one-bedroom penthouse. When we arrived at our room, it was a swim up residence. Nice, but not what we booked. The driver took us back to the lobby, so we could get our penthouse (which we did). Unfortunately, the elevator did not work in our villa. With my husband’s bad knee, it was tough going up three flights of stairs multiple times a day. Our room was clean and the layout was nice. It was a little disappointing that the hot tub on the patio was empty. There were also no towels or cushions for us to use up there. When visiting our other family members’ rooms, we realized everyone else had been upgraded, except us. The next morning, we brought our comments to the staff. Carlos worked very hard to find us another room. We toured two other rooms immediately, but they were all the same as ours (broken elevator included). Carlos later came and found us at the pool and had two more rooms to look at. We also realized our sister got a very special upgrade for her one bedroom (2.5 bathrooms and a wraparound balcony), and that is why our room seemed worse. However, one of the rooms we toured had a working elevator, so we moved rooms. We appreciated the team trying very hard to help us find a better room. On our second day in the new room, we came back from the pool while cleaning was working. We went up to the penthouse to give her space. She came up and we thought she asked if we wanted her to clean the patio and we said no thank you. There was a language barrier because she stopped cleaning. This was 100% our fault. However, when we went downstairs, the sheet on the top of the bed had stains all over it. It looked like blood spatter. We immediately contacted guest services via WhatsApp and they promised to send someone over. We waited for almost two hours, and no one arrived. We were not comfortable laying on the bed with the stained sheets. We later learned that they sent someone to our son’s room to change the sheets. It was odd because we were on completely separate reservations, so we were not sure how that got confused other than we have the same last name. When I texted WhatsApp again to explain cleaning went to the incorrect room, they came over while we were at dinner and fixed the issue. We liked the fact that you could reserve Bali beds. Yes, there is a cost involved, but it was nice to ensure everyone had space for our larger party. We learned on the first day that the 15 minute rule of saving a seat was not enforced which is disappointing. Being a larger group, we didn’t expect to find 8 chairs together, but if everything is taken by 9:00 AM with people reserving with their towels, you are out of luck to get even four chairs together. While it is all-inclusive, tipping was super appreciated. We only saw a few others tipping. A few dollars here and there go a long way to help the people who took care of us all week. It was never expected and always much appreciated.

Cancel now!!! Save yourself! We booked it as an all inclusive family holiday and, whilst the jungle and the staff are nice, the restaurants do not have any kind of booking system and we were instead expected to wait indefinitely. The buffet was also terrible. In addition, when asking how the system works the restaurant host was very sassy. Not to mention many restaurants were completely closed, our room was small and dark, the other guests were loud, and the beach and hotel was generally dirty. I cannot convey how appalling and chavy it is. This is not a 5 star hotel I would rather stay in a premier inn.

Room Our room was very clean, and spacious. The beds were comfortable and we all slept well. The room was cleaned every day and the fridge was topped up daily with fresh water and cans of drinks. However, the shower was freezing cold with very intermittent bursts of warm water and hanging out of the wall. There were also several plug sockets protruding from the walls, which felt a little unsafe. We had a kitchen, but no utensils or cutlery or kettle (though we did have a filter coffee machine). We had a rooftop terrace with jacuzzi, however the jacuzzi plug did not work and it was filthy, so we did not use it. It was also far too hot during the day, with no shade and had no lights to use it at night. If booking again, I would book a swim up room instead. The food was good, there was a buffet restuarant with a different theme every night and we always found something between here, the Thai and the pizzeria for even the fussiest eater in our group. The two breakfast buffets we tried were also very varied and good. Lunchtime felt a bit more limited in choice, there were pizza and burgers at the beach but that was it unless you wanted to get dressed and go sit in one of the restuarants. The buffet was not open at lunchtimes. Unfortunately two of our group got a nasty upset stomach in the first week, which we think must have been caught around the resort as we didn't venture out until the end of week one. Potentially from the fresh fruit? The pools were very warm, almost bath temperature and the staff at the pool bars were very attentive. It was impossible to get a lounger around any of the pools until very late afternoon, and despite signage telling you not to reserve loungers nothing was done to enforce this. It was too hot to lie in the sun anyway, but somewhere other than the ground to leave a towel would have been nice! There isn't much of a beach at the resort at the moment due to all the sargassm (seaweed). The staff do clear it daily from the beach, but the scent of rotting eggs does hang in the air especially around villa 18 which I suspect is where they store it for removal. The water is also absolutely full of it, which makes swimming in the sea a little unattractive. There is a members club at this resort, and the best day beds, area in the buffet restuarant and a few other bits are 'reserved' for the club members. This is fine (as obviously it is a perk they have paid for) but it felt a bit sad to have paid so much money for a luxury resort, to be made to feel like a second class guest. The site is huge, but there are regular golf buggy shuttles to drive you around if you're too hot to walk. The staff were all very friendly and attentive and seemed to always have a smile, which was lovely. Overall we had a great time, however if we were to return to Mexico we would try somewhere else.

Epic times at The Fives! This place fully delivered for the 'All Inclusive' experience. Spend 8 days here with the kids and we all had an amazing experience. Our room was spacious, clean, and up to date. Shout out to the front desk for the free upgrade to a larger room at check-in!! The beaches and pools were amazing. So many pools to choose to float around in! And not to mention that they have monkeys and coati's roaming around beside you on resort grounds! So rad! All of the food was delicious, no matter where you went to eat on the resort. It never ended with the food. The onslaught of food here is real. Its non stop all day long dudes. I cant even tell you how many tacos I ate through the stay. All of the food is fresh, cooked to order. There are really no buffets here. Its all either restaurants or walk up stands with all really amazing food. No nasty food sitting under heat lamps all day covered in flies. Everything, all of it, every last piece of grub, is fresh and basically cooked right in front of you. And all of it is delicious! And 'Casa de Rosa' is totally worth it! This is the fifth time I've visited an 'All Inclusive' style resort in either Riviera Maya, MX or Punta Cana, DR, and this is hands down the best one I've experienced. They assign you an ambassador at this place, which is basically a concierge. Ours was Alejandra and she was amazing! The entire staff is amazing! Incredibly hard working people, always wearing a smile! I had never even heard of 'The Fives' until I booked it last minute. I was going off many of the reviews here on Trip Advisor. I am so glad I chose this resort. My kids and I were so stoked on this place! I highly recommend this resort. You will not be disappointed. To any haters on here leaving bad reviews, you have no clue!! This place is awesome!!

It is a great place specially to travel with kids. I would recommend it for extender stays with kids. I am however disappointed that it has been extremely hard to obtain a valid TAX INVOICE (Factura). I have never had that issue in any trip worldwide or in Mexico. I have been dialing and sending numerous e-mails but I have not yet received an invoice; which I need for tax purposes at my company.