TripAdvisor Traveler Rating

My husband and I recently took a 10day holiday to Mexico and stayed here at the Fives. Where do I start!!! This place is absolutely incredible! On arrival, quite late in the evening, we were met by a Bellboy from our transfer who helped us with our bags and told us where to go to check in for our room. Arriving in reception, we were greeted by a very kind and polite gentleman, I believe his name was Jose(?), He explained where everything was and provided us with a map,the Wi-Fi code and the QR code to see when Restaurants were open for lunch and dinner and where all the restaurants and activities took place. Check in was really easy, we were then escorted to our room via a buggy by the bell boy. We were absolutely amazed by the room, We booked a garden view room, but we ended up with a swim up room which we absolutely loved. My husband used the gym, first thing in the morning he found this was the quietest time. We used the buffet breakfast every morning, the ladies at the front of the restaurant are brilliant! They are always polite and helpful. All the staff in the buffet restaurant, Are amazing! Nothing is too much for them.. I wish I could remember some of their names to recognise their hard work, But each day we had someone different. The buffet restaurant consisted of Continental breakfast, hot breakfast, Mexican inspired breakfast choices, A station where you can have omelettes or scrambled egg made, Juices, coffee and if you wanted to, you could order an alcoholic beverage. The chocolate milk is to die for!! The Infinity pool and beach area is the place to be during the day. There are waiters who take drink orders for you while you’re laying on your sunbed, and we did find It is usually the same sort of people each day. Pablo Was absolutely brilliant around the pool, He would come up to us and take our drink order, without asking, bring more drinks throughout the day once he knew what we liked. Luis Behind the bar at the infinity pool was brilliant too! On our first day, we weren’t sure what our “go to drink” was, So he kindly made us every cocktail on the menu Throughout the day! Around that pool, there are places to eat for lunch we eat at all of them. There is a burger bar where you can customise your burger, they also do Hotdogs, cheese and ham toasties or empanadas. The service here is brilliant they are very quick. There is also a restaurant next to this called Muelle Ocho, We went here for lunch one day and had a calzone. It was absolutely gorgeous!! There is also a pizza station and a Mexican inspired station where you can get tacos and nachos. The beach is Beautiful, the water is clear and if you wanted to see fish underneath the pier and toward the back of the pier are the best places to do so. You do get people on the beach asking you if you would like a massage or to take a photo with a monkey or lizard, However, if you just politely declined, they leave you alone. We did eat at a couple of the restaurants, We didn’t need to book we just turned up on the night. They open from 5/5.30 Until 10/10.30. I cannot recommend the Brasserie restaurant enough, We had a brilliant experience both times we ate there, We were told there was a 45 minute wait and were given a buzzer that would tell us when to go to the restaurant, We waited all of 15 minutes. Our Waiter on our first visit, Martin, I believe, Was absolute top tier for customer service! I would definitely recommend the beef fillet for main and the crème brûlée for dessert! Our second favourite restaurant was the Mexican, This was right next to our villa (18), Again, the service was absolutely brilliant! The food was five star along with the service. If you are a meat eater, I would recommend the Mexican carousel to eat for your main here and also the three milk cake for dessert!!! We ate at the Italian as well, We felt this restaurant is a little on the posher side, But the service was brilliant as well as the food. I would definitely recommend the linguine and the chocolate cake for dessert! If you didn’t want to eat in a restaurant, there is a grill place within the plaza where the entertainment takes place where you can order snacks from the grill. These range from A brioche roll with brisket, chorizo and rustic bread to grilled corn. Again, this was a really nice place to eat if you weren’t feeling that hungry, You can also order as many times as you want enjoy the entertainment and drinks. The entertainment was actually really good, ranged from live bands, Fire shows, karaoke in the gin bar and also a Mayan show! The entertainment team were brilliant, And massive shout out to Fernando! He was top tier! He and my husband definitely had a friendship Even if he did try and get him on the karaoke most of the time… Our Villa was right near the jungle Path where we saw many Coati’s and spider monkeys on a regular basis. We did tend to walk a lot of the time around the resort however there are buggies that can take you around. There isn’t a bad word I can say about this resort, it is clean, Everyone is polite and nothing is too much. Everybody you pass will always say “Hola” or “Buenos Dias”. The maids, The bellboys, Reception, The waiters, The bar staff, The cleaning staff, The pool staff.. Every single member of staff here is a credit to the resort. We will definitely be returning!!!!! Thank you so much for everything. You guys are amazing!

This was the best holiday experience! The beach and swimming pools were great and not crowded at all, although the resort is quite big. Drinks and snacks were available throughout the day and the food in the restaurants was great (Brasserie, Sushi an Thai were the winners for us). The only complaint we had was that we needed to get there early not to wait for a table. We were in the newer section of the resort the rooms are supposed to be a bit smaller there, but they were big enough and very clean. The staff were lovely and very helpful. Last but not least, great thanks to Jose from the entertainment team!!! We played volleyball with him every day and we had a great time- he was always in a good mood and a good fun and professional. It makes a great difference when staying in resorts with kids to have some active entertainment to break the day and burn some energy ??.

I have just returned from a fabulous week long vacation at The Fives Beachfront Hotel & Residences at Playa Del Carmen Mexico. This is truly a Five Star Plus experience from the many restaurant choices, all delicious food artfully presented. The staff in all areas of the resort are super friendly, attentive and accommodating. The beach is amazing with many chairs available at any time of the day. The lush tropical landscape is well cared for by the friendly staff. The highlight of my experience were the yoga classes by NRG2GO which were offered at 8:00AM and 5:00PM at the infinity pool location. The classes were professionally taught by Sara - a certified yoga instructor. She was super friendly and offered instruction in many levels of practice. What a way to start the day in this beautiful place in Paradise!!!

10/10 recommend getting married at The Fives Beach Hotel! Our wedding team consisted of Sofia, Isa & Mar. They were absolutely wonderful and planned every detail. They made sure everything happened as planned and were there for us the entire way. Thank you wedding team! There are also so many amazing things to say about the romantic dinner on the beach with waiter Christian Fenton & chef Roberto Soto. The service was 5 stars and the food was spectacular! Thank you Christian and Roberto!

The Fives is a five star experience! This was hands-down, the best place I have stayed. The staff, food, property, beach, rooms and activities all combine to make the Fives an incredible experience. I cannot say enough great things about the staff here. From the front desk, to the restaurants, to the bartenders and servers around the pool - these are such professionals, it really made our stay. Check in was a breeze, we were given a beautiful suite in the 16 block, near the plaza and a 10 min (lovely) walk to the beach! I was happy for this, I got my steps in every single day. We used Caribe Shuttle to get to the resort, and top-notch service from them. My mom and I travelled for our annual mom-daughter tropical getaway, and were so happy to be at the Fives, where there are so many activities to keep you busy. Yoga classes by NRG2GO offered at 8:00AM and 5:00PM at the Infinity Pool Deck, was such a serene and beautiful location. The classes are professionally taught by a certified Yoga Instructor; we loved it! Yoga had something for everyone, all levels and meditation too. There are also aqua classes, a full service gym and tons of other activities during your stay. PRO TIP: check the app daily for daytime activity times, and you can also toggle to evening entertainment as well. Most evenings, there was live music in the plaza, which is a great place to wait for your table and have a glass of wine. The plaza is near La Brassiere, Koh Thai, Mestizo, Flavours (Buffet) and Humo and Vino (a la carte simple dishes that you can eat right at the plaza.) The reservation system is genius. Simply show up at your preferred restaurant, and if there is not yet a table, they will give you a buzzer. Sea Olive, Muelle Ocho, Breeze Burger, Love Pizza, and Arezzo Italiano are located at the beach - there is also a pool bar that you can get a drink while you wait for your table, overlooking the ocean. Love Pizza at the beach location is perfect for lunch or dinner, and the pizza is wood/brick oven and SO good! Restaurants rotate being open (in low season) however you will not find this to be a problem at all. Every one of them were available at various days during our stay. We were able to try them all. Muelle Ocho is open for lunch and I highly recommend this if you love ceviche and fresh fish dishes. Our favourite was the Italian, but they are all so good. For Vegan/Vegetarian/Pescatarian -- there is an option at EVERY restaurant! All restaurants had Vegan options for every course; I was so impressed with this. Lizzards - by the activity pool has healthy vegetarian/vegan dishes, bowls, etc. There is also a smoothie bar open in the plaza every morning. A perfect stop after your morning Yoga or gym session. All smoothies on the left hand side of the menu are included, if you want extra such as protein powder (right side of the menu) that is a nominal fee extra. Breakfast at Flavours was perfection, every single morning. They have a a omelette station, eggs, tons of fresh fruit, smoked salmon, cereals, breads/bagels, english muffins. For meat lovers - there is sausage, bacon. The coffee is delicious! Staff - the resort has the BEST staff! They will make your stay so enjoyable with their professionalism, smiles and great conversations. Thank you Dennis, Janet, Wendy, Victor, Alejandro, Pedro, Angel, Fernando and all the staff that we were so lucky to meet with and chat with all week long. Entertainment Team - the Fives has an amazing entertainment team; there are so many activities you can join - beach volleyball, dance lessons, spanish lessons, and of course the morning and evening Yoga by NRG2GO. We had a beautiful room in 16111, overlooking gorgeous foliage and a glimpse of the Magenar pool. Angel was an an amazing housekeeper. Thank you Angel! Bars/drinks - an amazing selection of beers, mixed drinks, prosecco, white wine, red wine, and a mango daiquiri with a spicy rim was absolutely delish! You can go to the 1901 Cantina bar, gin bar, or any of the others around the property. There is something for everyone! Beach/chairs - SO many beach chairs, tons of shade available. My mom can't sit in the sun too long; and she was able to find shade every day. The infinity pool is great, there are seats in the pool, and while this one is not technically a swim up bar, a server will come to you. There are other swim up bars at the Fives too! Towels - easy peasy -- you just get a clean one at the towel stations, and exchange your old one. Another nice touch is that there are water and hibiscus water stations throughout the resort, at various locations, making it easy to get your water in! Try the hibiscus/watermelon water - so good! We were there when Hurricane Helene hit; and the staff/resort went above and beyond to ensure everyone's comfort and safety. We were provided Hurricane lunch boxes with water, snacks, and a sandwich. The resort was so well organized; they even called everyone in the morning to let us know that breakfast had opened. Landscaping/foliage - stunning! This resort has a lush, luxurious vibe complimented by the gorgeous landscaping. It is so clean and well kept. Along the way, you will also see monkeys and coati. We cannot wait for a return trip to the Fives, and I have told all my family/friends it's a must-stay! Book this resort, you will absolutely love it! Thank you for everything, I loved every minute and grateful to the staff for an amazing stay.