Dreams Sapphire Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

12096 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great thing to do!

Laurarisdall (Albertville, Minnesota) on Jan 26, 2023

Sebastian took us on a wonderful bike tour! It was about 30 mins each way, with 30 mins to shop in puerto Morales! Fun way to spend the afternoon! Wear tennis shoes and comfortable clothes. They give you a helmet and orange safety vest.

TripAdvisor users rated this property 4 out of 5

Beautiful Resort and Staff Really Shines

anthonyG350JZ on Jan 26, 2023

First thing i have to mention is the gate security. These guys take it VERY seriously and its a comfort seeing such diligence. The valets, bell hops, front desk personnel all wonderful and had nothing but kind words. They really try to help with anything, even making a customer service call for an excursion to help us. Room service, housekeeping, everything was perfect. As is normal at any resort, cruise ship, hotel, etc expect to have difficulty finding seating around the pool. People reserve very early and leave their things on chairs all day. Again, nothing unusual kind of typical but always annoying. The food presentations are amazing from French, Mexican, even the buffet. The quality is also very good. You can tell the chefs are doing some very creative and original things. The staff at the coffee shop is so sweet and eager to help too. Expect long lines in the evenings. Either go very early to supper or very late. Again, normal stuff at all inclusive. We did not drink much but the few we had we not the typicak watered down but seemingly top notch drinks with an eager-to-please bar staff. Just a very accommodating place. So why not 5 stars instead of the 4? Perhaps its just we have been to Cancun too many times or too many all inclusives. It becomes somewhat monotonous. Not the resorts fault. This is exactly the experience you're familiar with if you've been to others. Its a perfect resort if you like a more tropical and chill vibe. We did tour Dreams jade too but that seemed so cold and loud. Very glad we chose Sapphire. A recommendation, take a taxi to Puerto Morelos, not just the tourist are but La Colonia too! Break away from the tourist spots and you'll find a safe neighborhood with lots of interesting stores, food and polite people. Ask for Edguardo at the taxi stand too #300 extremely professional and helpful. Supposedly tips are included but get some singles at the front desk and tip everyone anyway. They work hard, go above and beyond at times. A little extra always helps.

TripAdvisor users rated this property 5 out of 5

Cannot wait to return!

Angela B on Jan 23, 2023

We just returned from a fabulous 5 night stay with grandparents, an aunt & uncle, and family of 4 with an 8-year-old water lover and 10-year-old water hater. For the complaints I have read I have a hard time believing those people would be happy anywhere! Our family travels extensively and have stayed at a variety of all-inclusive resorts (and non) around Mexico and the Caribbean and this hands down has been our favorite. The close proximity of everything to the pool, water slides, beach, spa, restaurants is hard to beat. Mercial, the lifeguard at the top of the slides most days we were there, was phenomenal! Our daughter cut her foot one day in the main pool and he had her back in the water in no time with a smile back in her face! Refugio and the main pool bar staff were attentive and made amazing margaritas! Tania, Sebastian, and the rest of the entertainment team under Javi made sure all had fun and the variety of options was appreciated. The buffet options changed daily and we thoroughly enjoyed each meal eaten there and any time Cesar was our waiter. Alfonso at Portofino was another favorite! Many, many families we met were back for their 5th, 10th, or beyond time and our family will follow suit! Our room was well maintained and bed comfortable. Our 10-year-old son loved the arcade with Xbox and made new friends! Because of having children we went to the restaurants as soon as they opened so never had a wait and made our Hibatchi reservation as soon as we checked in to accommodate our party of 8. We thank all of the staff for sincerely caring about our comfort and happiness! We will be counting down until we can return!

TripAdvisor users rated this property 4 out of 5

Dreams Royal sapphire 2023

Amber G on Jan 22, 2023

Rooms were ok food was excellent in the Japan restaurant but the adult pool was great very private and excellent service from José! This guy was so friendly and always happy was really great he is why we spent more time there!

TripAdvisor users rated this property 5 out of 5

Third time was charm! But the first 2 as well !

92janicep (Carleton Place, Canada) on Jan 22, 2023

It was our 3rd visit to the Breams Sapphire. We just love it! We always book with the Preferred upgrade. That upgrade gave us access to the Preferred lounge. Although the whole resort staff is outstanding, it was even nicer to have a more personalized service from the Preferred lounge. As Preferred, we got the opportunity for a late check out, which was really appreciated. Now, the service. Not even sure what word to use. It was beyond excellent! Every restaurant as great service. Our ultimate favorites were Eduardo, Francisco and Israel from the breakfast/ lunch buffet. Exceptional service and personalities. We miss them! Alberto from the preferred breakfast and Lunch Grill restaurant is super sweet and funny. All the restaurants offered delicious food and nice experience. Our room was always kept very clean and our room's mini bar well stocked. The wifi throughout the resort is really good quality. The Preferred pool is the perfet place to relax, in a Bali Bed. Vicente , the Preferred pool concierge, was certainly the best pool concierge. Twice, we visited The Sapphire only my husband and I, but this 3rd time, my sister in law and brother in law joined us. I am pretty sure they loved it and they were really sad to leave. They will go back too! Can't wait for the next time! There will be one for sure! The short drive from the airport is a big advantage for me too. If you like smaller resorts and like to be treated like royalty, this is your place to go!

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