Dreams Sapphire Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

11689 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Great resort and service but if you want a beach holiday, go elsewhere

hentonnick (Bognor Regis, United Kingdom) on Jun 30, 2022

Overall this is a lovely resort - except for the beach. If you come to Mexico for a beach holiday, your expectations are probably quite high. We had read prior to coming that the sargassum issue is a natural phenomenon, yet this hotel has done NOTHING to make it better. Other resorts including the one next door are clearing the seaweed daily and keeping on top of the problem - this hotel has not done anything for weeks if not months as the seaweed is dead, black and has the most terrible stench that you can’t even walk along the beach without feeling ill. Very disappointing. If you want a beach holiday, book elsewhere. If you’re happy with staying by the pool, then it’s fine. On a positive note, the rest of the resort is fine if you have a Preferred Room with access to the adults only preferred pool which is much quieter than the main pool. The service from everyone is excellent and very friendly, rooms are immaculate and cleaned twice daily, and the banter with the restaurant and bar staff is great. Special mentions to Jose (preferred pool bar), Edourdo (waiter main restaurant) and Angelica (omelette station). Please Dreams, make an effort with the beach like others and this could have been a 5 star review.

TripAdvisor users rated this property 5 out of 5

Family Wedding Trip

ChristalD (Saint Louis, Missouri) on Jun 29, 2022

This resort was chosen for our daughter's wedding because of overall price and quality. The resort overall has a very traditional tropical feel which is what my daughter and son-in-law were looking for. The resort staff was an absolute highlight of our trip. Some of the standouts were our wedding planner Grace, the adult pool concierge Vincent, the adult pool server Jose, Caesar and Francisco at World Cafe. Francisco was also a server at the wedding and did an amazing job. The bartenders in the preferred lounge were always friendly and ready to serve up some great drinks. The first day we arrived we walked to the Vista del Mar wedding venue to show it to some of our guests. We were very upset to see a sizable tent with "MASSAGE" written in large letter on the top of the tent facing Vista del Mar. That combined with the large amount of sargassum on the beach made us question if we had made a terrible mistake booking our daughter's wedding here. Unfortunately, the tent is on public land so the resort can make them move and the sargassum

TripAdvisor users rated this property 5 out of 5

The hotel is amazing

Dombomb190 on Jun 29, 2022

This is an amazing resort and the dreams chain is just beautiful, this specific resort the sapphire resort is a 11/10 experience. There is a teens club like I’ve never seen before it’s amazing. It has video games, other games like pool, table tennis (ping pong for the others) and air hokey. The staff here are amazing, support and nice. To be honest this specific staff member made my experience a whole lot better. When you come here look for Alonso (the guy I was talking about) he does lots of activities including spike ball, tennis, soccer, pickle ball and a lot more. I couldn’t have asked for a better experience here

TripAdvisor users rated this property 4 out of 5

Great Memories

Avalanche1923 (Castle Rock, Colorado) on Jun 28, 2022

This was our first experience with an all-inclusive resort. We loved the experience. We were very happy with the staff and will give extra kudos to the cleaning staff. I wish the special restaurants would have been opened more frequently. We wanted to experience the Mexican restaurant, but due to excursions on the days it was open, we were not able to. The sargassum was also a big problem, but I doubt the resort could have done much more than they did.

TripAdvisor users rated this property 4 out of 5

Amazing Dreams Resort

Tobin5317 (NormAn) on Jun 28, 2022

Beautiful resort with a very helpful, friendly and accommodating staff. Pool was exceptional and had fun activities for everyone. Dining at the restaurants was excellent with very good service and delicious food. Our room was large and nicely designed. Only disappointment was the beach as the seaweed was so bad, it produced a strong sulphuric smell and you were unable to get into the water. Beach not very well maintained. Otherwise, we were happy with the Dreams resort.

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