TripAdvisor Traveler Rating

Dreams Sapphire was a solid place to stay for 5 days with two younger adult children. Pool/area was awesome. Being low season, we never had issues with towels or chairs. Pool was large, lots of sunbeds surrounding pool and great Pool bar. Staff bringing drinks were also great and timely. Antonio at the beach bar was FANTASTIC. We would go there just to chat with him- great personality which all four of us enjoyed. Beach: not really swimmable. Had a lot of seaweed which they did a good job of raking up every morning, but we didn't attempt to swim. Staff: Most were really helpful and personable- have zero complaints! Activities: Fun entertainment during the day and evening if you wanted to partake. Again, staff made the difference and really got people participating in whatever they were doing. Gym was solid as well, and if you like to walk, the resort was big enough to do a few miles around. Food: Really good. Great variety and really well done at all restaurants and buffet. I love the Dreams resorts as you do not have to make reservations for every night- you just show up and if there is a wait, they give you a buzzer and you take it to the lobby, have a drink and wait until your table is ready. We waited one night for less than 10 minutes and aside from that, got right in to anywhere we wanted to eat. The stress of reserving and only getting 10pm dinner options is not a thing at this resort! Rooms: this is a 3 star- not bad, bit tired and dated. No elevators, so if you have mobility issues, ask for a building close (it's a big resort) to the lobby/pool and/or a first-floor room. Showers are marble and get super slippery. Several days we didn't have towel replacement (they took our towels but forgot to give us new ones). Pillows were like sleeping on giant, hard rocks. Asked twice if they had anything softer- they tried but just replaced them with equally as hard pillow rocks. Overall, nothing major and nothing to complain about. Pretty sure because it was low season they were working with less staff, so just not as on point as other Dreams we have stayed at. Communication/Organization: This was our biggest complaint about our stay. it just seemed that the staff in the restaurants, at the front desk, etc. weren't always on the same page. I do think it was just lower staffing due to lower bookings because of off season. Two nights in a row they randomly closed the World Cafe Buffett, with no notice. They have a TV that has all the info on a channel, but there were no signs and no communication upon check-in. Apparently, there is an app, but no one told us about the app until our last day. One day was for Cinco de Mayo, which they replaced with a fun party with traditional Mexican food/drinks/entertainment. It was nice and the staff was working so hard to make it fun and share their culture...however there was nothing posted that we saw until that night when we went to try to eat at the Buffett after a day tour only to find it closed (and there were many like us- who went there to find it closed). The second night was closed because of numbers staying at the hotel, according to Alex at the front desk. We had spent the day at the pool, and didn't eat lunch, figuring an easy walk in early dinner...only to be told we had to go to one of the restaurants with a dress expectation....Just annoying, but nothing again, to keep from choosing this resort. Overall a great stay, had fun, nice staff, and enjoyable time!!

The food and drinks were good. The crew is great. As a UVC member my expectations were not as of other Dreams. Will probably not return to this one.

Nice hotel. Friendly staff- Abraham was a great guide, Laura was the best drink server ever! Really enjoyed the preferred pool away from kids.

Couldn’t have been more impressed. Not one thing was a let down. I hope I can come back. Couldn’t complain about the food it was all good. Staff was super friendly and helpful and fun. Drinks were good. Everything was clean

We had an amazing stay at Dreams Sapphire Cancun! The resort itself is beautiful and I really loved the Mexican-inspired touches throughout the property. The atmosphere was relaxing, family-friendly, and the entertainment was great every night. We stayed in the Preferred Club and I would definitely recommend upgrading if possible. Having access to the rooftop pool and the exclusive restaurant was absolutely worth it. Food overall was very good: - The World Café buffet had lots of variety and great options. - The Asian restaurant was delicious. - The Bluewater Grill restaurant was really nice and the service there was excellent. The staff across the resort were incredibly friendly and welcoming — truly 10/10 service. A couple small things to note: - The grill by the pool could use more food options. - Make sure to check your meat/burgers at the pool grill, as mine was undercooked. - At Bluewater Grill, the appetizers took quite a while to come out, but then the - entrees felt rushed. The service staff were still fantastic, but the kitchen timing could be improved a bit. The beach was nice as well and overall we had a wonderful experience. I would absolutely recommend this resort for families, couples, or anyone looking for a fun and relaxing stay in Cancun!