TripAdvisor Traveler Rating

Such wonderful trip with our family of six. Kids ages 9, 12, 14, 15. Great food and drinks. Shout out to our favorite drink staff Natividad, Jaime, Marlon. Our favorite waiter Gumer and Mateo. And our favorite chef Enrique. We felt like royalty and you made us feel so special and loved. Thanks for making the trip amazing!

Our review: 4 people (45, 48, 76, 78) Feb 15-22 Air Canada Vacations Preferred (not Club/Villa as we didn’t care to access rooftop) Tropical double-bed (rooms 416 and 409, 2nd and 3rd (top) floor, in building 4) Tipped/paid in USD (confirmed with several service workers this was a matter of personal preference, as these are gathered and shared among staff, so it didn’t matter to them) AIRPORT TRANSPORT: Very helpful staff, easy to identify red shirt coming out of the airport. He ended up fetching a taxi rep for us 4 because it was a long wait. The taxi ran us $80 USD, paid upfront, and was about 25mins. Good ride, bumpy and kind of suspicious at the end lol but that’s the location of the resort lol - We did take the transport back to airport and it was a mini van, no issues, aside from roadblocks due to cartel activity from the morning, but the driver was great. PREFERRED CHECK-IN: HUGE lounge (see photos) with full bar and a small food spread. Very impressed, easy check-in. Worth it. ROOMS: NO ELEVATORS in these buildings FYI. There were no kings left, but the doubles were HARD. I would get terribly congested overnight, and it did go away throughout the day, but got worse and worse each night (could’ve been a number of things, so I won’t make any assumptions, i.e. could’ve been the ceiling fan). Even-though we were preferred, it didn’t matter if we tipped, we didn’t get drinks/snacks replenished. Room keycards worked great for us. 409’s safe didn’t work upon arrival, but fixed quickly. Rooms seem as nice and clean as we expected, might be lacking in storage for some though. Shower is rain showerhead only, water temp and pressure were good. “Regular” outlets, but bring extension cords cause there aren’t that many. THE GROUNDS: THE BEST! Small and quaint, everything is nearby and sections were appropriately segregated with jungle-like walkways. We loved our walks through the grounds. The WATERSLIDES were a very fun addon (yes grandma with a pacemaker did all 4, but she’s a badass!!!). THE POOL GRILL was a great addon we used lots, good food (salad, burgers, hotdogs, wings, fries, pizza…). The central MARKET and lobby bar area was super convenient, and useful to us. Animals for sure, friendly, didnt bug us. No monkeys. Coaties (raccoons), cats, birds, iguanas, lizards are all we really saw. POOLS: We didn’t hang out at all at the main pool, as we enjoyed the more peaceful adult-only preferred pool. Water was sometimes cool and refreshing to walk into, but within seconds super cozy and we stayed in it long periods of time (good sun exposure). ALBERTO, pool concierge, was amazing! Cabanas closest to the pool were $50 USD to rent for the day, but arrive by 8:30-9 am to reserve regular chairs, and/or one of the outter edge cabanas for free for the next day (must check-in before 10am, or they will give it away). They were nice for us to retreat to for naps and to house our things. No food service, but you can bring in food from the grill, or whatever. Drinks were good ?? BEACH: Gorgeous beach, clean as compared to other places. Sand was out of this world soft. Beach bar was great. Didn’t try beach massages, wasn’t sure if we could claim them. LOTS of beach chairs. FOOD: Amazing food at restaurants and buffet. No complaints except that you can’t make reservations. Even the buffet wasn’t walk right in, we ended with a wait on our first night. It made for planning dinners difficult. Sometimes we walked right right in and ate super early, and sometimes it was an hour and a half. One of us would usually go check and put us down. During the wait, we would hang out around the pool lobby. Mornings, the Coco Café and Revive Bar were cool, and the buffet was yummy, for lunch too. TIP: what I know as an americano was actually a long-shot espresso there (learned that after a couple days lol). ALLERGIES/SENSITIVITIES: I’m dairy-free and menus seemed marked with dairy and gluten, however use your best judgment, some were questionable, and the language barrier was a bit surprising at times considering the industry, however it did contribute to the culture immersion ??????? If this is you, you’ll find not many options at the Italian (pretty much one), and select few at the others with the most at the Japanese restaurant, but TONS at the buffet ?? ENTERTAINMENT: Great staff! Fun things at the pools (bingo!), theater shows were better than expected, but some were more kid-centered. The kids entertainement and sections seemed very cool and fun, kids seemed to be having an amazing time. The fire show at the main pool was a nice surprise! TIP: If you go to the theater before 8:30-ish pm, you will find seats on the comfy loveseats/couches at the front. We used this often is a chill-out time and secured some great seating for the shows. PUERTO MORELOS: We took an uber (same app we would use back home), and flagged a cab back, about $25 USD one-way. Very cute town with a full superstore. We didn’t stay long, shops were ok, the usual, beach was more of a harbor, We didn’t eat there, but a lot of folks had great reviews about various little places there. SPA: We toured it, but didn’t use it. Seemed nice and houses the honeymoon suite. Expensive though! Preferred access gives each room ONE person’s acess to the hydrotherapy baths for 1 hour. Additional person would be $45 USD for that hour. We also got 20% services, but even with that the prices were crazy. ROOFTOP: There’s an option to obtain a daypass for $60 USD to be there, or to upgrade the room for around $100-$180 USD per night. We didn’t do either, and didn’t tour it. ROOM SERVICE: Comes with Preferred, but we didn’t use it, and we didn’t use their laundry service as previous reviews seem to indicate this was a hassle/expensive at this resort. WIFI: Worked great for us! No sign-in portal, no password security; so, use at your own risk ?? Hope this helps! Enjoy!

was greatly surprised. Great adult area, grounds are well kept and very private with foliage lining every path. The beach was very nice plenty of chairs. They also did a great job clearing seaweed every morning and when ever needed. will visit again.

We just got married at Dreams Sapphire in February. The resort alone was impressive, always clean, with amazing options for activities, excursions, and food experiences. The resort staff were all kind, helpful and provided excellent service. The wedding staff were top notch, organized, and made our special weekend flow smoothly. Everything went above and beyond our expectations, from the décor to the service to the food. Our friends and family all enjoyed their stay at the resort and appreciated the level of activities, good food and drinks, and the beautiful pool and beach area. Highly recommend this resort for your next vacation or destination wedding.

Updated copy Thank you to all the amazing staff who made our trip extra special. A special shout out to Eduardo and Julio at Bluewater Grill for your top notch service and genuine smile every time! Thank you to Chef Daniel at the Himitsu Restaurant for our delicious Asian dinner (BEST pad Thai) and for also accommodating our eldest daughter with her non-Asian request! To the amazing chef and staff at El Patio…making it one of our favourite choices for dinner! To Diana at the Preferred Club for your excellent customer service! Thanks to Israel for our pleasant spa experience and Sandy for our daughter’s braids! To all the members part of the entertainment team…you did an amazing job at keeping the kids and adults engaged all day and into the evening with the best themed night shows in theatre for all to enjoy. And saving the best for last, our very special friend, and our favourite waterpark lifeguard, Marciel, for your caring spirit and help with encouraging our daughter down the kamikaze slide ??. Great food, friendly staff, clean resort and hospitable team ??.