TripAdvisor Traveler Rating

Great family getaway. Pool, sun, food were awesome. Explorers club was awesome for kids - Darian, Eli, and Yuvia were fantastic, our kids wanted to hang out there every day, great activities.

We had a good week at the beginning of April. The food was excellent , the staff were all amazing ,especially the staff ( Miguel) at the preferred club pool and also Moises from the buffet . I think the preferred club is kind of a rip off, Other people( our friends) had nicer rooms then us with bath robes and slippers, we did not. The beach is terrible and when we asked about check out, the very young lady at check out told my wife and I it was any time We had our bags ready to move to our friends because our flight was at night, needless to say when we came back to our room at 1230 pm we were locked out and the young lady now said check out was at noon.Then we had to deal with a very rude manager named Arlene. These two ladies were the only complaint we had , and the beach. The rest of the staff were the best. We've stayed at other Dreams that had way better preferred clubs

Negatives : No bellboy for our luggage at check-in (9 PM), room 801 - too far from the center, humidity scent in rooms, AC set to 24°C no control. Preferred status required to access adult pool $$ and other privilege's. The beach is plenty of seaweeds and rocks. Construction is on-going on site but it was not a big issue. The site is located at 30mins walk from highway 307 - taxi $$$ to reach Playa DelCarmen. Positives : Beautiful environment, very very clean, food is great everywhere, very good high quality. We had two BBQ nights on the terrace - this was awesome. The staff is very courteous. The fire show was incredible. I recommend this resort and I would go back (oceanfront room with swim-out). Because we subscribed to Preferred for 1 day to try it, we could keep our room for a late check-out. This was highly appreciated.

I had my 50pax wedding on April 4th at Dreams Sapphire and was beyond pleased with everything this resort had to offer. The activities, the staff, the atmosphere, the room, and the shows were all 10/10. All of our guests were equally happy with the resort with enough for both adults and children to enjoy. Our wedding coordinator, Carmen, made our wedding beyond anything we could have imagined. She is amazing at what she does and we can't recommend her enough. She made all the special touches to our wedding that we didn't even know we needed. Organizing details with her was such a breeze and since we got married 4 days into our stay, she ensured that all we had to do was relax - and we did! My husband and I can't wait until our next visit. The staff make it feel like home and this will forever be an unforgettable experience.

Beach area very dirty, buffet food bad,warm not fresh, service in buffet i would rate 1 lack of proffesionals. I was leaving $5 tip for bad service and still getting bad look,plattes wasnt pick up from table.I like advertisiment All inclusive{tips included} but workers still give you that look. Bad entertainment, people grabing food with fingers and employees never stop and say anything to them.