Dreams Sapphire Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

13487 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Wonderful vacation

Chrisbd67 (Taunton, Massachusetts) on May 11, 2024

We are on our last day of a 9 day vacation. We stayed in a Preferred Tropical View room. We did not pay that much more for a preferred room at the time of booking. We both felt that it was worth the money. We really liked the adults only preferred pool. Lots of Bali beds that do not cost extra as they are part of the amenities. We had Jose and Andres as our servers with Rosendo as the bartender. They were always coming around with drinks or cold water. Miguel set us up with a Bali bed. Just see him around 9am to get a bed for the following day. We had a bed all throughout the vacation. These guys work very hard in very hot weather. Please show your appreciation by tipping. We really enjoyed cooling off at the preferred lounge. They had a bar with premium alcohol. We like Don Julio tequila and found it there. They also have some small food items throughout the day to snack on. Alex at the preferred bar did an excellent job with making our drinks. We had read so many complaints before going, so we went into this thinking it would be an ok vacation. We got a great deal on it so it did not bother us too much. We were extremely happy with this resort. The staff and the food were outstanding. Bordeaux was our favorite restaurant. Dayli was delightful at the desk and we had Eloy as our waiter and by the second day he remembered that we liked raspberries and had a plate of them for us. The buffet restaurant had lots of variety to the food selections. We had Mardo and his team waiting on us there. Mardo is one of those people in life who truly loves talking to people and enjoys what he does. Ask for his section. You will not be disappointed. We do tip throughout the vacation. We see many who don’t. They were treated no differently. We just know that these workers work very hard for us to have a great vacation. The workers behind the scene all help to create a wonderful stay. From the cooks to the cleaners and maintenance dept., you are all wonderful and we thank you!

TripAdvisor users rated this property 3 out of 5

World Cafe II Male Waiters Were the Best Part

natised on May 10, 2024

The best part of my vacation to Dreams Sapphire was World Cafe II staff Rodrigo, Israel and both Eduardo’s (Eduardo the waiter and Eduardo the Manager). Their service was the best ever! They made us feel respected and the customer service to make sure we enjoyed each meal and moment in the buffet diner was exceptional. They deserve a reward for the quality of service they provide. The air conditioning is the buffet can be better. The beach needs to be cleaned because there is too much seaweed. Also, the female staff in the restaurants need to work on their treatment of female guests, especially of African Americans. We were not served timely or adequately as White or Hispanic guests and it was noticeable, even though we tipped almost every person that provided service to us. And we were only a group of 2 Black women. Entertainment can be much better but there is a woman on the entertainment team that always tries get everyone pumped up and encourages them to enjoy themselves. I don’t remember her name but individually, she was awesome. To sum everything up, Dreams is a family and couples resort. If you want more exciting entertainment and younger crowd experience, go somewhere else.

TripAdvisor users rated this property 4 out of 5

Nice Property for Families

Judie H (Everglades National Park, Florida) on May 10, 2024

We stayed at Dreams Sapphire for only three nights, as a relaxing bonus after spending four nights on Isla Mujeres. We normally book Adults Only resorts, but have never stayed at a Dreams resort or near Puerto Moreles, so we were willing to give this one a chance. The property is beautiful, but somewhat outdated. There need to be some minor updates with things like paint, water features, etc... We stayed in an ocean front room, and paid for the extra preferred club to get the adults only pool. I'm so glad we did! The only issue with the pool, was that there were not enough chairs for everyone on one of the busier days, which is a major bummer if you're paying extra. I also didn't like how you had to go to the pool at 9 in the morning to get your name on the next day's list for a bali bed. We were able to get a bali bed one day. There is no bar in the adult pool, but there is one at the pool, and we did have a good waiter who walked aorund taking orders. I was not interested in the much larger pool, evn though it was beautiful, but there were too many people there, and too many children. The beach was very disappointing. There was a nice bar and plenty of seats, but there was so much sargassum on the beach that we wouldn't use the area....that is no fault of Dreams, but I did see someone cleaning up the beach area at the resort next door. The food is average, at best. Most people's reviews that I read have said they liked the Italian the best, and not the French. We were completely opposite. We preferred the French restaurant over both the Italian and the Teppanyaki. The buffet is nice and the lunch spot by the main pool is decent, too. There's a gret little coffee shop and a great juice bar. We loved the open air, very large bar/hangout area , especially in the evenings. I felt like we missed out on knowing about a few things like special buffet nights and entertainment because we kind of hung out away from the main area. They do have a "schedule for the day" on your TV, which is nice, but we still didn't know what some of the things were. We saw a great fire show and there was a cool Cinco de Mayo show, too. Overall, we liked the resort. It just wasn't as nice as others we've been to, and it's a bit crowded for our taste. It doesn't have much of a night-life, either, which is something we like.

TripAdvisor users rated this property 5 out of 5

Best Hotel Ever!!!!!

ImpeccableSavvyTapir (Austin, Texas) on May 10, 2024

When I went to the Dreams Resort in Mexico I felt like I was in heaven. The service was the best I've ever seen and the drinks and food were top notch. I also loved that it was all inclusive. I had like ten drinks everyday. Overall in my opinion this Resort is the best vacation spot and is totally worth the money!!

TripAdvisor users rated this property 5 out of 5

Heaven on earth????????

Wander22120224651 (Milton Keynes, United Kingdom) on May 09, 2024

This is our second time here at Dreams Sapphire, first was Oct 2022. They have made some small upgrades to the premises since then however nothing crazy. What people say is true, the staff really do make this resort. The entertainment team are on it, always have a massive smile on their face and will always do their best to keep you smiling and laughing. The waiters in the buffet and all restaurants are amazing too. Shoutout Eduardo in the mornings! However there is one gentleman that I want to give an extra special mention to… Natividad the pool waiter. He always made sure that me and my partner never went without a drink, whether we were in the pool or on the sun beds. He was extremely friendly and caring. Huge shout out Natividad, thank you so much for everything during our stay! The noise from the buildings really isn’t that deep, I think people moaning about it are just picking something to complain about. Room service was amazing, never disappointed. Only complaint I would have is that, on a number of occasions, we called for a mini fridge refill and then had to call back 90 minutes later to chase it up. as they hadn’t come. One night they didn’t come at all. However that is me being picky. Amazing experience. Thank you all who made our stay so great.

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