TripAdvisor Traveler Rating

My sister and I went for a week in June 2026 and had a very good time while there. We started off with a spa day at the resort and the massage was unbelievably wonderful. Aracel, Yamaha and Jessica were all great. Later that night my sister slipped and fell in the bathroom on the marble floor but the staff was very helpful. They called the doctor, got her to the hospital quickly and have been very accommodating upon return. There has been wheelchair service to get her to and from the pool and restaurants as well. The smaller size of the resort has made the injury manageable for the duration of the trip with the staff assitance. Sucel made sure to check on us daily and make sure we were OK. The food is excellent at the restaurants we have visited: Ventana's (Oscar is excellent), Palazzo and Azia. We have had room service, eaten poolside and at the grill by the pool. All service has been exceptional. There are a lot of fun activities to do throughout the day by the pool and main building: water exercise classes, trivia, bingo, bracelet crafts, sushi classes, guacamole classes, karaoke, music, volleyball, paragliding, etc. The activities were fun to watch even though I didnt participate in many. The property is beautiful and fairly easy to traverse. Ocean views from the grill ans poolside is a nice bonus. I would recommend this resort if you are looking for a relaxing adult only location.

Royal Hideaway Playacar: Pure Magic (Despite a Rocky Start) Let me just say it: Royal Hideaway Playacar didn't just save our vacation — it spoiled us rotten. Our six-night stay was nothing short of spectacular, and that's despite starting with a cancelled flight that stole an entire day from us. By the time we walked through those doors, the staff had us laughing about it within minutes. That's the kind of magic we're talking about. Rosy = Front Desk Royalty. From the second we checked in to the moment we dragged our feet checking out, Rosy treated us like VIPs who'd never lost a single day. She didn't just do her job — she made our entire stay feel seamless and special. Suchel had us covered before we even landed. Dinner reservations? Handled. Check-ins throughout our stay to make sure everything was perfect? Done without us even asking. If vacation planning was always this effortless, we'd never stress again. Brandon is a human energy drink — and we mean that as the highest compliment. Yoga, stretching, water aerobics, trivia — the man brought infectious joy to the pool every single day. Honestly, if he ever slows down, check if the Earth stopped spinning. ?? Henry remembered our names. Every. Single. Day. Fresh towels, a giant smile, and somehow never forgot who we were. It's such a small thing — and it made us feel like family. Spices was a showstopper. We only got one dinner there, and it instantly became the meal of the trip. Incredible food, and Jorge turned the evening into an impromptu Spanish lesson that felt like fun, not homework. We left stuffed and fluent in at least three new phrases. Juan saved our room despite our delayed arrival — and after a full extra day stuck in airports, that warm welcome hit different. Thank you, Juan. The Fiesta Mexicano was an absolute blast — incredible food, lively entertainment, and a genuine celebration of the region's culture. Best possible kickoff to a vacation. The resort itself? Stunning, full stop. Beachfront pool on one side, the Caribbean on the other — we faced the impossible daily decision of "pool or sea?" (We chose both, repeatedly.) Add in the lizards, coatis, and ridiculously cute agoutis wandering the grounds — best neighbors ever, and not one of them asked us for a drink. ?? The location is unbeatable — shops just across the street, and Fifth Avenue's energy a quick ride away. Our room was immaculate daily, the minibar never ran dry, and turndown service was the cherry on top every single night. We could keep naming names — but honestly, every staff member we crossed paths with was warm, professional, and seemed to genuinely love their job. That's not an accident. That's culture. Royal Hideaway Playacar has the beach, the food, the location, the amenities — but its people are what make it unforgettable. We arrived a day late and still left wishing we'd booked another week. That's the highest praise we know how to give. We'll be back. Count on it. ??

This marks my initial visit to this resort, and I am thoroughly impressed with the comprehensive array of amenities, including room service. Although a swim-up bar is not available, the pool bar staff, notably Luis, Jorge, Eduardo, and Genaro, consistently deliver outstanding service in both beverage and culinary offerings. The specialty five-course restaurants provide exquisite cuisine, with Ventanas, featuring Mediterranean fare, being my preferred choice. Overall, the experience has been exceptionally gratifying.

The resort is very pretty, the entire staff is amazing from bell staff, front desk, housekeeping, waiters, concierge and all involved . Food was most good, but not amazing.

Royal was fantastic but more than anything we will come again because we had an incredible experience with Grill especially with Carlos Quintal and Andres. Every night and day we were treated so kindly and with immense care. Carlos allowed for Grill to shine as the best restaurant in Royal Hideaway and we cannot think of anything apart from the ocean that could’ve made this trip better. We will come again.