TripAdvisor Traveler Rating

My new husband and I had the best time at the Royal Hideaway. It’s very apparent that the staff cares about the quality of the service they provide. Shoutouts to Ricky Rosas and Roberto, the concierges who helped to make our stay memorable. Jorge the server was amazing as well. He knew what we wanted before we did and delivered it all with a smile. And I can’t forget Carlos who put on the most entertaining pool aerobics. We also did a photo shoot with Adry and Ivan who delivered such beautiful shots to help us capture our honeymoon. A memorable trip because of the terrific staff and excellent service! We would come back for sure.

If you are looking for a relaxing vacation with minimal nightlife this is the best place to stay! The food, drinks, the staff but only a bar and room service after midnight. Had the best time.

The Royal Hideaway Playacar resort property is one with a very laid back atmosphere. We arrived on Sunday evening and there was no restaurant open; we could only get room service with limited choices and that was a big disappointment. There is a great pool and beach area, however we did not participate in the activities. They seemed more geriatric in nature. I didn't know that pants were a requirement for most restaurants in the evening. Maria, the Concierge was awesome with assisting me in getting a pair of long pants that I could borrow for 3 nights (in order to enjoy a nice dinner with my wife). While at one of the restaurants, I saw people with shorts on anyway. No one wants to wear pants in 90 degree temperature if they don't have to! Additionally, the air conditioning was of poor quality! We could barely feel the A/C while on vacation. I enjoy adults only, but this was just too low key for me! The Entertainment was underwhelming. Again, Maria was extremely helpful and is a great asset to the company. Kudos for her!!! Overall, this is an older property and would not be considered upscale. We probably would not choose to return here.

We called multiple times to see if we should postpone due to the hurricane. They repeated told us all was fine at the resort. We we spent the money and the time to arrive, the resort was far from fine. Not a single pool was open or clean. The beach front restaurants and bars were understandably closed and heavily damaged. This was a 40 anniversary trip and we couldn't of had a worse experience. No pools, no AC for the trip. We understand a hurricane can mess buildings, pools, etc up. But be honest about it, don't tell me it's fine when it's not even close. All the money and time we lost and a special occasion too. Very unhappy.

Look for Mario. He is the BEST!!!! He went above and beyond to take care of us. I mean he walked the entire resort looking for us to pass along all information during our stay. He made what would be a good vacation into a great vacation. Thank you Mario