Royal Hideaway Playacar reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

8120 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Loved our stay at Royal Hideaway!

katiesue42 on Jan 28, 2023

What a lovely, calm place to spend a few nights. We got up early every morning to relax by the pool, enjoy the sea breeze, took our time with a buffet breakfast, and enjoyed much-needed downtime. Reminder to read closely - most of the restaurants at this resort have a dress code particular for men! (Closed-toed shoes, long pants, collared shirt). We missed out on some culinary experiences because we didn’t pack appropriately, but honestly eating at Spices most nights was a highlight. Amazing Oaxacan/Mexican food. Overall really happy with our experience!

TripAdvisor users rated this property 4 out of 5

Lovely beach, tasty food, chilly pools

redzeppelyn on Jan 26, 2023

The pools were a bit too chilly, so I'm sure they would get more use if they were slightly heated. It would also be great if they had a hot tub for those chilly mornings/evenings. But the beach was lovely, the staff was friendly, and the food was tasty (and they accommodated our vegan diets)!

TripAdvisor users rated this property 4 out of 5

Relaxing Time

natashasO4411TQ on Jan 25, 2023

This was my first all inclusive experience, but not my first trip to Mexico. The resort grounds are nice, and well maintained - at least from what I saw. They have big bouquets of lilies in the main areas and the smell reminded me of my grandma (in a good way!) Our room was comfortable and clean as well. This resort is quiet and small - great for someone who is looking to relax and take it easy. There was no dancing/music except for what you can hear from neighboring resorts. It would have been nice to have had a night to dance and listen to music at the resort, but if you are someone not interested in that, this place would be good for you! I personally found the food to be delicious. Each morning they made a fresh green juice that we loved. I enjoyed each restaurant we tried and the service was so, so good. Everyone who works here is incredibly nice and accommodating - They really work hard and have great attitudes. I saw many instances of people getting upset and the employees handled everything with pure class. Be sure to schedule your dinner reservations right away the first day you get in for the whole time you are there! We made the mistake of not doing that and could not get in for dinner or had to eat at 9:30 PM. If you schedule right away you should be able to avoid that issue. Each restaurant is delicious, but be sure to try and do the hibachi if you can! It's really good and a fun way to meet other people at the resort. I see a lot of people commenting on the lack of seating at the pool, and they are correct, that was a challenge. We had to wake up at 6 AM each day to try and save a spot so we could sit at the pool. We even had someone kick us out of our spot one day and that was frustrating, but we didn't let it ruin our time. I read that they added more chairs, which is great, so hopefully that helps the issue. The pools are also very cold, but that didn't bother me too much since I love the cold, but many people were bothered by that. Carlos does water aerobics everyday at noon and he is SO much fun - I want him to come teach work out classes in my state! Overall, I can't say I would return just because I love to see new areas and experience new things, but I did talk to some people at the resort that had been there countless times. The majority of the clientele there is mature - We are in our 30s and we felt very young! Just something to keep in mind depending on the vibe you are going for. We met a handful of really cool people here, but heads up, we also encountered a lot of very entitled, rude people. We just avoided them, but my heart goes out to the staff. I'm sure this is something you are going to find anywhere you go, though! Again, the staff is incredible I cannot say enough great things about every one them - I wish I could remember all of their names and give them each a personal shout out! Please bring cash and TIP often!

TripAdvisor users rated this property 5 out of 5

Dinner at Azia he Royal Hideaway

bobellis03062 (Nashua, New Hampshire) on Jan 25, 2023

We had a wonderful dinner at Azia in the Royal Hideaway .our waiter was Alejandro Solij. The food was wonderful and Alejandro was Charming funny and attentive this is our favorite restaurant on the Resort

TripAdvisor users rated this property 5 out of 5

Beautiful, relaxing resort!

Elsa J on Jan 24, 2023

Beautiful, stunning place! My sister and I stayed for a week and would love to go back. I loved the fact that it was smaller than the huge resorts, with beautiful gardens and landscaping. Each hotel room building is built in an octagonal shape with room entrances overlooking a small courtyard, open to the sky. The room was very comfortable - the air control units worked perfectly. All the usual amenities with a Nespresso coffee maker, bar fridge and snacks that are stocked every morning. There is a concierge for each building so there is always help on hand (thank you Miquel) There are several smaller pools spread throughout the grounds and two large pools overlooking the beach. The beach was gorgeous! Powder white sand with palm trees for shade. There were double loungers with canvas tent-like covers should you want one. We spent most time in the ocean as the water was so perfect. Our beach was quieter than surrounding beaches - I suppose because it was adults only resort. The waiters circulate continually on the beach to see whether drinks or snacks are desired. The people that work at the resort are so lovely. David, the pool concierge would help us get installed somewhere on the beach every day. So cheerful - he also conducted some of the daily pool aquafit lessons. We made reservations for the week at the different selections of restaurants. The waiters were terrific. The restaurants are beautiful and I loved the food. It is all a la carte except for one of the earlier breakfasts that is buffet. I was pleased with the quality and portion sizes (not too large so that one is able to sample all courses:) The wine selection was also very agreeable. The one thing I was suprised at was how non-spicey the food was. Very tasty! But not spicey. So I suggest you mention this to the waiter if you like spicey. Rene the waiter at the Mexican restaurant brought me a small bowl of delicious creamy Habanero sauce. There are daily activities (including Spanish lessons) if you wish to partake. There is an office in the resort that can arrange any day excursions should you wish. There is a well-equipped gym and a spa. Although I went with my sister, the Hideaway is perfect for romantic getaways - as I witnessed with many younger and older couples. Highly recommended!

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