TripAdvisor Traveler Rating

We are a senior couple who were looking just to relax and enjoy the sun, sand, and sea and each other's company. The sand and sea were beautiful and the sea warm. We liked that all dinners were a-la-carte, some with a supplemental buffet. The a-la-carte feature at breakfast and lunch, again with a buffet, was good for us. The quiet pools were much appreciated by us and on several days we were the only ones there. On several afternoons there were loungers available around the main pools. The hotel was not full, which probably accounted for the availability of loungers. We saw only a part of two evening shows and both were entertaining. The room size was good, was well cleaned and the bed was comfortable. We are considering returning in the New Year.

Very limited food at the 5 restaurants and no buffet as an all inclusive to give people choices. We were planning on going to another Barcelo resort but we were offered the royal hideaway I guess they are not doing that well. That’s why they are pushing people to go there

We recommend the Hotel Royal Hideaway Playacar. The beach zone is spectacular. Excellent customer service, animation team( Israel, Brenda and Carlos), foods and drinks. Spectacular and quiet place for enchanting vacations.

This was a good stay. Food and staff were exceptional. Simple and easy access to the beach, which was spectacular. Only complaint is we did not have a concierge, which made some things, like making restaurant reservations, difficult. Otherwise, everything was great.

I wanted to love this place so much but from the beginning the service was so poor. When we arrived we weren’t greeted at all and even though one of the receptionists was helping someone, the other one didn’t even look up at us once. After 30 minutes we were finally helped and checked into our room. Our AC was not working and we asked 3 times if it could be looked at or fixed. They said they would send someone, but never did. We slept that night in the heat and toughed it out. The next day we had to ask 3 more times to be switched to another room with working AC. The only room available was one with two beds but they said they would move us to a king bed when someone checked out. We never moved. So my husband and I spent our whole vacation sleeping on separate beds. Our room had bugs all over the bathroom because one of the windows was broken. When we called maintenance, they came and sprayed bug spray ALL OVER the bathroom. Nobody cleaned up the bugs or bug spray. We had to clean up so many dead bugs. It was disgusting. Overall the accommodations were so bad and we would never recommend anyone to stay here. If the staff where nicer or more attentive maybe. But they completely ignored us and made us feel like we were a bother.