Royal Hideaway Playacar reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

9511 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Food and staff

Jessica K on Feb 15, 2025

The food here is very good. I have been so impressed because I have difficult dietary restrictions and they make something special for me every time. And I want the recipe for their gluten free bread- it is the best! Our server Oscar Escoban is so wonderful. He is polite and fun and speaks many languages. He has my respect and admiration. I hope to see him more during our stay. I complement him on his good work. Adrian Chi was the chef on our hibachi night. Delicious! He did a wonderful job as well.

TripAdvisor users rated this property 5 out of 5

Wonderful Stay.

Shawzy2014 (Crystal Beach, Canada) on Feb 14, 2025

Wonderful 14 day Stay. Lovely resort. Rooms are spacious with comfortable beds. The food was good with a lot of variety. We especially enjoyed the Grille, The Italian and the Asian. You can book your dinner reservations 7 days prior and I would suggest you do this. Go on line and email the resort. You need a reservation for all restaurants in the evening. The staff were all amazing. The entertainment was good with a variety of different types of entertainment. They work hard to please. The only thing we did not enjoy was the karaoke. When someone sings God Bless America as their Karaoke song it is inappropriate during these times. Not very sensitive to times we are living. You need to get up early to claim a chair at the pool. Some people were upset with this and not sure what the solution would be. Lots of chairs on the lovely beach. The bartenders are very skilled and all made wonderful cocktails. I would recommend this hotel but remember you are in another country with different customs. Relax, slow down and enjoy.

TripAdvisor users rated this property 5 out of 5

Can't wait to return!

james L on Feb 13, 2025

Outstanding resort could not say enough good things. One exceptional experience was at the AZIA restaurant. The maître d', Sara Leon was wonderful, so helpful and accommodating it really made the evening very enjoyable. Our server.Tessica was wonderful. Chef Adrian Chi is a culinary master. His food was indescribably delicious and it was a pleasure to speak to.

TripAdvisor users rated this property 5 out of 5

Rocio y Octavio are awesome!!!

Courtney K on Feb 13, 2025

Rocio and Octavio were awesome!! Absolutely spectacular customer service. She has a fierce visage, but once you talk to her her smile will blow up the room. She is amazing. We had the best service. She always will give you a wink and a smile. We have been coming to Mexico for 30 years. This is our favorite resort!!!!

TripAdvisor users rated this property 4 out of 5

Grill Restaurant - Restaurants

Travel48352461487 on Feb 12, 2025

Antonio Lopez - Best waiter at the grill!!! Great service, good personality! All restaurants were exceptional quality. Make sure to bring long pants as they require them for dinners, and make sure to have reservations early as they book up!

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