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Overview
Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters.
Other fees include
- Government of Qunitana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Children’s pool
- Playground
Kids' Club
Baby club
- Children ages: 0 to 12
Type | Amenities | |
---|---|---|
Red Lounge | Bar, Lobby bar | |
M Bar Martini & Wine | Bar, Wine/martini bar | |
Toji Sake Bar | Bar, Wine/martini bar | |
Blue Agave | Bar, Restaurant bar | |
South Avenue Bar | Bar | |
North Avenue Bar | Bar | Open air |
Swim-up Bar | Bar, Swim-up bar | |
Gabi Club Bar | Bar | |
The Winery ($) | Bar, Wine/martini bar | |
Don Julio Corner ($) | Bar | |
Illy Cafe | Bar |
Minimum age restrictions apply, picture ID required.
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Fuego | À la carte | International | Dinner | Adults only |
Sal Steak Cave | À la carte | Grill/steak house | Dinner | ($), Adults only |
Bana | À la carte | Asian | Dinner | Adults only |
Hadar | Buffet | International | Breakfast | Adults only |
The Grill | À la carte | Grill/steak house, Paradisus Natural salads | Dinner, Lunch | Adults only |
Sunset and Sunrise Grill and Bar | Snack bar | American | Snacks | |
Gabi Club | À la carte | International | Lunch | |
Vento | À la carte | Italian | Dinner | |
Naos | Buffet | International | Breakfast, Dinner, Lunch | |
Mole | À la carte | Mexican | Dinner | |
The Market | À la carte | American BBQ | Dinner, Lunch, Snacks |
- Suites: 506
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited domestic and premium drinks
Pools
- Kids pools: 2
- Outdoor pools: 4
- Waterpark: Included
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site ($)
- Scuba diving: on site ($)
- Snorkeling: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Kayaking
- Dry cleaning available ($)
- Laundry services available ($)
- Meeting facilities available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding facilities available ($)
Location

Reviews
Paradise with a question mark!!!!
Whatttt203 on Jan 26, 2023
First let me say this resort is really laid out very nice. However we arrived on a Tuesday staying a week. The transfer to the hotel since this was a Delta Vacations package was very disorganized which is not the hotel’s fault. That is on Delta. Once we arrived to the resort after a 45 minute ride from the airport which included waiting around for an hour for transportation to the hotel,we were spent. The check in was very quick and off to the room. As we entered the room inspecting it, we noticed the couch was stained. We immediately called down to the front desk. It took two hours and a discussion with the front desk personnel face to face to get this cordially resolved for another room. Keep in mind this is a Junior Suite Ocean view which was obstructed by very tall trees. Yes you might want to opt for poolside view. The specialty restaurants are all good. Make sure you have which days and restaurant you what to dine in before you arrive. The Italian restaurant is booked early so know your palate and days. The Steakhouse is not covered as part of your stay. Sal’s Steakhouse is the absolute truth. I had a ribeye steak and my lady had lobster. It melted in your mouth. Great food. The bill had a service charge which I view as additional cost, tip or taxes. The fuzzy explanation from the manager did not make sense and the box still has a tip request. We left a tip but this service charge needs to come off the bill. If I am tipping you for service rendered why is there a service charge? The Adult side buffet has perhaps the worst dinner choices I have seen at a resort. Limited choices and poor quality of food that is never hot even though it is on a warmer. The breakfast is better but the food is cold. The warmers apparently do not work. The saving grace is a very attentive staff and my hat goods off to them. Very nice. The bars could be a hit or miss. Making whisky sour and lemon drops drinks is not rocket science. Again, the staff is very attentive and nice. There is some work to be done here at Paradius in Playa de Carmen especially with the buffet Adult side food which is cold. Making pancakes and waffles is not rocket science or reinventing the wheel. It cost a lot of bucks to stay at this resort and the quality of food should reflect it. Had a good time but it could have been better!!! Lenny By the way the Meliá award points of 2000 is only worth 8 usd . Don’t spend it all in one place.. LoL
Capella Restaurant
Helonick (Clearwater, Florida) on Jan 26, 2023
Excelente services, and food. I had the linguine Camperi, and it was very good. Cannoli with pistachio for desert is a Thumbs up for Cittalli, hostess of the front desk. Waiters were another tumba up!!
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