Overview
Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Pool or Jungle View
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Pool or Jungle View
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- TV
- Full bathroom with sensory tub and double rain showers
- 2 double beds, and 1 sofa bed
- No more than 5 guests in the room
- 2 double beds, and 1 sofa bed
- Maximum 3 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Jetted tub
- Kitchenette
- Private terrace with whirlpool
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- TV
- Full bathroom with sensory tub and double rain showers
- 1 king bed, or 2 double beds
- Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Pool view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Exclusive access to Olio Italian Restaurant
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- TV
- Full bathroom with sensory tub and double rain showers
The Nitke benefits include;
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Kids and teenagers activities programs
- Kids toiletries
- Kids beverages in the minibar
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Kitchenette
- Private terrace with whirlpool
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- TV
- Full bathroom with sensory tub and double rain showers
- 2 double beds, and 1 sofa bed
- No more than 5 guests in the room
- 2 double beds, and 1 sofa bed
- Maximum 3 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Jetted tub
- Kitchenette
- Exclusive access to Olio Italian Restaurant
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- TV
- Full bathroom with sensory tub and double rain showers
The Nitke benefits include;
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Kids and teenagers activities programs
- Kids toiletries
- Kids beverages in the minibar
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 2 double beds, and 1 sofa bed
- No more than 5 guests in the room
- 2 double beds, and 1 sofa bed
- Maximum 3 adults
- Maximum 3 children
- No more than 5 guests in the room
- Kitchenette
- Exclusive access to Olio Italian Restaurant
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- TV
- Full bathroom with sensory tub and double rain showers
The Nitke benefits include;
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Kids and teenagers activities programs
- Kids toiletries
- Kids beverages in the minibar
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed, 2 double beds, and 2 sofa beds
- Garden view
- No more than 8 guests in the room
- 1 king bed, 2 double beds, and 2 sofa beds
- Garden view
- Maximum 6 adults
- Maximum 3 children
- No more than 8 guests in the room
- Bathroom with tub and shower
- Dining room
- Kitchenette
- Seating area
- 2 private terraces with whirlpool bathtubs
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- TV
- Full bathroom with sensory tub and double rain showers
- 1 king bed, or 2 double beds
- Pool or garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Pool or garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- TV
- Full bathroom with sensory tub and double rain showers
The Paradisus Roulette 'Roulette Room' is designed to extend great savings to those who are flexible on spending their vacation at one of two Paradisus Resorts in Playa del Carmen, Mexico. The 'roulette' is that you won't know which resort you'll be staying at until 7 days prior to your arrival. Participating Paradisus Resorts in Playa del Carmen, Mexico include:
- Paradisus Playa del Carmen La Perla - Adults Only
- Paradisus Playa del Carmen Playa del Carmen
Once you have booked the Paradisus Resorts 'Roulette Room' you will be assigned to one of the Paradisus Resort properties in Playa del Carmen, Mexico approximately one week prior to your arrival, or if booked within seven days of arrival you will be notified 24 hours prior to your arrival. A WestJet Vacations representative will contact you by phone or email to advise you of the Paradisus Resort where you will be enjoying your vacation.
Amenities
Resort aerial view
Resort exterior
Exterior view
Kids Pool
Lounge
Kids zone
Naos
Hadar - adults only
Bana Sushi bar
Mole
Vento
Bana
Fuego
The Market
The Grill
Toji bar
Blue Agave bar
Red lounge
Lounge
Gabi club
Yhi Spa
Yhi Spa
Tennis courts
Kids zone
Beach
Wedding
Wedding gazebo
YHI Kids spa
Location
Reviews
TripAdvisor Traveler Rating
A+
Cruiser63309376746 on Dec 07, 2024
Rodriguo was an amazing waiter. Always there for us and respectful. Funny, gentleman and attentive. We wich to see him again when we gonna come back. Such an amazing guy with and amazing personnality. Also the resort was really clean. We loved it.
Wonderful resort with Consistency issues.
Drewqb2 (Uxbridge, Massachusetts) on Dec 06, 2024
We stayed from November 26th to December 3rd over Thanksgiving. We stayed with our family of 4 and our friends family of 3. 3 Kids ages 11,12,13. I picked the Master Suite Concierge Swim up for both rooms. Rooms 2030 and 2035. The resort is absolutely beautiful. It is set into a mangrove and the designer tried to carry that mangrove through the hotel and it worked. Fish and turtle rivers at your feet and beautiful artwork. Some of the maintenance needs work but in a humid atmosphere I think it was well kept. We stayed on the Playa Del Carmen side (previously called Esmeralda) The Adult side is called La Perla. This starts the consistency issues because it seems like they are changing the names and phasing out Esmeralda. Some of the staff told us we could use the adult side conveniences (such as The reserve) and some of the staff said we couldn't, despite our Family concierge status on our side. As other reviewers and travel vlogs have said this resort suffers from extreme consistency issues. One night you will have this amazing dish with great service and want to go back to that restaurant and on night two the same dish is terrible with almost no service. My only guess is they have a new workforce and need to fix their training and standard operating procedures. Checkin: So unlike other high end check in's there wasn't music or drinks or wet towels for us (we did see a couple people get the towelettes later in the week but it seems to be about 30%). The family concierge check in is about 3 minutes away with a golf cart to a dark lobby with no drinks offered (despite the courtesy bar right behind the wall). Our concierge Nestor was nice but kind of just drops a whole bunch of information on us real quick and brought us to the room. Here lies the second issue. The information was very hard to find, the resort is big and confusing, the events seem to be scattered and unadvertised. I think most of this could be fixed with a better app with a local map and event schedule and possibly a messaging system to the concierge. Nestor was great but this app would give him so much more time to do more meaningful things. We also had an issue where we used Paisly to reserve the room and apparently third party sites all come through as Expedia and put Expedia's contact information in instead of ours. This was an issue as we weren't contacted by the concierge and even when I reached out manually it was a process. Despite the fact that I reach out 6 days previously and requested restaurants, the first three days were completely booked so we got stuck at the buffet. This after spending 13 grand on two rooms for a week. Both rooms were amazing, well kept, huge and clean. Room 2030 was great because you could swim up to the main pool and enjoy the activities, but it was far enough where you didn't get the kids jumping off your chairs. 2030 also had sun all day long and a frequent waitstaff. Room 2035 was also good because it was secluded in a corner in almost a private pool, it was in the shade almost all day long. Waitstaff didn't come by this room probably because of the seclusion. 2035 has some maintenance issues where the tiles are popping off the bottom of the pool. My daughter cut her foot on a couple of them. We didn't complain but they did have crew actively trying to fix it without luck. If i knew what I know now, I would have gotten a Master suite and an adjoining junior swim up suite. Master suites don't connect and it's almost too much room having two of them. Whereas the room next to theirs (2031) would have been perfect as we could share balconies. Again almost no information is available. The restaurants show off the consistency issues more than ever. Again they were good just not at the price point we payed. The buffet one night would have a good waiter and average food, then the second night no one would come to the table and the pans were empty. The buffet's were pretty awful with the exception of the lunch service and a couple breakfasts. Our first restaurant was Bana Hibachi, we had an amazing chef and waiter. The menu is set, you can't change anything unless you want to order off the high end extra menu (this could be a con for picky eaters) We loved it. We also enjoyed Cielo (ton of Mexican food). Cappella was average for me, it resembled an Olive Garden. The room service was pretty bad, serving over cooked foods and brown guacamole in our experience. The restaurant we ate at most was probably Celcius pool restaurant. Huge consistency issues but for a pool grill it was good. The Cuban sandwich and nachos were our favorite. Shout out to Grisley and Socrates who were the two best servers we had. The lunch box was really the only restaurant open for lunch while we were there (with the exception of the buffet), which I had wanted Sushi all week and never actually got it. It seems like a huge resort to not have a couple rotating restaurants open for lunch. Just for one story about the consistency, we woke up early one morning and went to the Lunch box. Had a great breakfast and great service. Our friends woke up later and came later and sat on the other end of the restaurant 20 minutes after us. The same dishes actually looked different and had different qualities. One good and one not so good. I do have to note that when we were there the restaurant inspection agency of Mexico came and posted a fine on three of the restaurants. This seemed very strange as cleanliness is one of the best things about this resort. The cleaners and housekeepers were phenomenal. Even cleaning each cabana and beach chair overnight. The pools and beach were beautiful. The activities we did were great (aqua Zumba was great) although few and far between. Our kids were apparently too old as the Kidsdom club only goes to 10 years old (again would have been nice to know this as we were also looking at Moon Palace), so they got a little bored. They did love the hidden video game area in the bookcase. Overall we had a great stay so don't take my review as a bad one, these are just the things that can be worked on. I would put this as a 3.5 star hotel. Especially compared to other hotels such as Couples (Jamaica), breezes or high end Marriott Resorts. We would return if the price was right.
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