Hilton Playa del Carmen, an All-inclusive Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

22104 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Another amazing stay!

Kellie N on Sep 22, 2021

We visited in January and loved this resort. And now it’s even better! More activities and staff to provide a wonderful experience. Will definitely be back! The staff is so warm and really make you feel relaxed and we’ll cared for.

TripAdvisor users rated this property 5 out of 5

Coffe Ladys

355thorstenh on Sep 21, 2021

Janeth and Alejandra ... our dream coffee ladies. Always helpful (we with rather modest knowledge of English and no knowledge of Spanish at all). And all of this paired with really good coffee and top service. We love the two ladies. Simone and Thorsten from Germany

TripAdvisor users rated this property 5 out of 5

My engagement 2021

j0shb11 (Milwaukee, Wisconsin) on Sep 20, 2021

Service was great, hotel was beautiful, water was amazing. Staff was beyond friendly. Palomas tasted very good. If getting transportation, make sure everything is set before leaving your home. I did not get picked up and do not know if it was from communication or my driver leaving. Everything else was fantastic.

TripAdvisor users rated this property 4 out of 5

Great stay remodeling of room pretty not functional

SKing3301 on Sep 20, 2021

This is our 8th stay at this property (before Hilton took over). They've made some room updates that I don't care for. The knobs for the drawer next to bedstand is hard to pull on. The storage area in closet is smaller for hanging clothes and they've hung an ironing board/iron that takes up WAY too much space (who irons their clothes on vacation??). The rest of the storage area isn't conducive for placing items for storage. All the buttons on the safe didn't work. Next to refridgerator are 3 draws for placing items - not enough space for 2 women. Otherwise everything was awesome. The changes they made for covid work well. Food was awesome and we always got in within 20 minutes with no reservations. We will be back in the Spring. Highly recommend

TripAdvisor users rated this property 5 out of 5

Best Getaway Ever!!

TravelingVet45 (Livonia, Michigan) on Sep 20, 2021

Visited this property from 8/31 - 9/7, we had a great time. This property is beautiful, rooms are very comfortable and clean, and everything around the property is spotless at all times. We had booked an ocean-view room, but asked about an upgrade when we arrived and were pleasantly surprised that we could get one, and it was cheaper than purchasing BEFORE ARRIVAL!! Oceanfront for a week, it was spectacular! The pool is awesome, we rented a cabana most days, and pool party days were incredible too. The entertainment was really well thought out, and pretty darn good in my opinion. Dancers putting on shows, bracelet making daily, and an overall party atmosphere made every day a party. Wait staff were awesome, they were constantly watching their areas to ensure nobody wanted for anything. Our server, Edison, was AWESOME!! Very friendly, always there to make sure we had what we needed, and just overall great at his job!! Dining at this property was a pleasure, we hit the Chef's Table on a couple of nights and it did not disappoint. The other callout would be to Kalamata, this restaurant really was the best of all in our opinion. Teodoro and his staff of professionals really made our dining experience with them stand out, it was truly enjoyable and we dined there more than once. I would be remiss if I did not call out our daily breakfast at Spice, great buffet and we really liked the fact that servers plated your selection vice serving yourself. Finally, the bartenders, our personal favorite was Arbey. Not only was he one of the best we came across, he was pleasant to speak to, and was always standing by to take care of us. Finally, going into town was a great experience, a short walk and plenty of shopping to be had. My wife and I met new friends at the resort, and we all ate downtown one evening. Lobster and filet was the meal of the night, total came to about $140 for 4 with drinks, which was another outstanding point! We would definitely stay at this resort again, it was really a great time and very relaxing. You wouldn't be wrong choosing this resort!!

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