Hilton Playa del Carmen, an All-inclusive Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

23322 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Nice, relaxing trip

jaoutman (Tampa, Florida) on Feb 17, 2024

Our experience was tremendous. The Resort is beautiful, the food was great, and the service was outstanding. Jose Garcia, who works in Spice, provided 5 star service everyday we saw him. Only downfall is the beach and water could be better, but enjoyed our time.

TripAdvisor users rated this property 5 out of 5

Anniversary celebration

Maria C (Cerritos, California) on Feb 17, 2024

Great service as always Thank you to Miguel and Pablo at the Spice buffet they new exactly what were our drinks coffee and juices. At the pool Jose de la Cruz at the pool our glasses were always full plenty of ice in the bucket Polux, Esteban, Luz always making sure we were fine and nothing was missing for us to have a good time and comfortable. Alan at the reception guided us and made sure we didn’t need anything. Without these people and many others that I didn’t get names our trip would never been unforgettable. Definitely going back 2025

TripAdvisor users rated this property 5 out of 5

We'll be back!

Steve H (Andrew, Iowa) on Feb 17, 2024

Our first visit but will definitely be back.Room was clean, everyone was very friendly and helpful.Not a huge resort but that makes getting around easier.Food quality and selection was very good.Never had to wait in line to be seated. We go for the beach,water, and service and were not disappointed.Pablo Comacho-# 1 bartender-located on the beach.Had no problem at all walking to the beach at any time and finding a lounge chair. Had seen reviews disputing this and the beach in general but we had absolutely no problems with the beach. Weather was great! Check in and check out not necessarily smooth but no major problems.

TripAdvisor users rated this property 5 out of 5

It was an AMAZING stay, my birthday travel

luislC9437GH on Feb 16, 2024

It was a super great and amazing experience in this property at the Hilton playa del Carmen. I had a blast and great experience with all the staff members, the property , the food all the members were amazing like Paola, Alan, Danny, Oriol, Victor, Alfredo etc etc. I do not want to pass anyone it was super nice. I hope all the properties should be like them and the super excellent services and attentions. I would love to come back soon. And I had one of the best birthday ever.

TripAdvisor users rated this property 5 out of 5

Great Trip with Friends

Madscot (Minneapolis, Minnesota) on Feb 16, 2024

We travelled to the Hilton Playa del Carmen in February 2024 for an annual friends/couples trip. We've visited Playa del Carmen several times but never stayed at this resort. Our expectations were met and exceeded. It's a beautiful resort and the workers are exceptional. The grounds were kept up nicely and every worker we met greeted us with a smile and was more than happy to help us. We had a swim-out room and we loved it. We spent most of our days at the pool and had no trouble getting chairs in the morning, but we were also out there by 8 am most days. The entertainment team at the pool is fabulous ... always engaging and fun. We enjoyed the water aerobics and foam parties! The food was good. We enjoyed Spice and found something delicious every day for breakfast. I'm missing the wonderful fruit! Pelicanos and Rincon were open our last day, unfortunately, but the one meal at Pelicanos was really good. We also loved Asiana. The Entertainment team in the evenings put on great shows. As others mentioned, there is a lot of extra charges for things such as cabanas, dinners, etc. We didn't do any of these things and were perfectly happy with our experience. We will be back!

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