Hilton Playa del Carmen, an All-inclusive Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

22881 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great Hilton All Inclusive Resort

66AMS (Maidenhead, United Kingdom) on Jan 25, 2023

We stayed stay at the Hilton Playa del Carmen for a week and we loved our time there. The hotel is very good and located on the beach and close to 5th Avenue the main shopping street when you want to go for a walk and explore the area outside the hotel. The majority of the staff were amazing always friendly and willing to help. We had a partial sea view room which was large and well equipped with a very good sea view and next to the main pool. The main pool area has music and entertainment all day. Music starts just after 7:00 am which is when people start to reserve their sunbeds for the day! There are lots of cabanas which are upsold but we managed to find a sunbed every day. The daily poolside entertainment was generally very good but does tend toward to 'party crowd' and risqué side with things like sexy dancing and drinking games but is is easy to sit away from this or go to the beach or quieter areas. The food was excellent we tended to use the bookable restaurants rather than the buffets and Pelicano's for breakfast which has waiter service and a good breakfast menu. The food at Asiana was amazing and is a must to visit, we also loved Kalamata for dinner, my only request would be to open Rincon Mexican in the evening. Plenty of bars and easy to get drinks, bar staff all all excellent we loved La Mejorada and the bar outside Kalamata. Evening entertainment was generally very good with some singers/groups most evenings. Our only complaint would be the Playa Collection company that operate on site and staff that capture you when you arrive and try and get you to sign up to their 'extensive collection of vacation benefits and concierge services'. We wasted two and a half hours with someone trying to sell us the package without telling us the level of investment needed when it was clear they knew from the early stage that this was totally inappropriate for us. They need a better method of screening people so steer clear of them and avoid! Overall, we really enjoyed our stay at the Hilton Playa Del Carmen.

TripAdvisor users rated this property 5 out of 5

Excellent customer service!

Vicky F (Welland, Canada) on Jan 24, 2023

Andre in the Playa Collection greeted us with warmth and provided excellent customer service. He made us feel extremely welcome, giving us great tips etc. He is a gem in the Hilton Family. As well, Carlos in reception was excellent, listening to our needs! Excellent staff wherever you go!

TripAdvisor users rated this property 5 out of 5

Awesome, relaxing all-inclusive vacation even with food allergies

B455DNdianac (Cape Canaveral, Florida) on Jan 23, 2023

My husband and I truly enjoyed our experience at this lovely all-inclusive resort. It was our first time at an all-inclusive. The beach, pool, and view were beautiful! Very clean, well-maintained, and comfortable. Really good vibe, staff in every area were friendly and respectful, taking pride in hospitality. Location is a very short walk to 5th Ave which was very fun to walk, especially in evening with street performers and lively music. I was a bit apprehensive in planning this vacay due to my long list of food allergies, possible language barrier, and/or the resort would not be able to meet my needs. I was very pleased with how accommodating everyone was and how well the staff handled everything. I completed form sent before vacation to indicate allergies. Their dinner reservation system listed my allergies in Spanish on our reservation tickets. I also used these for breakfast and lunch. All food and service was high quality. Gourmet dining office, Yamile Gaumet even helped my husband surprise me with a special dessert I could eat for my birthday! The manager, Fernanda Garcia, at Maria Petrona, was especially helpful! She actually made sure I had a dessert I could eat at each dinner which is very challenging. We ate there 3 times during our 6 night stay! Several wonderful staff at Spice omelette and taco stations were very helpful also! One last example of awesome hospitality, we had a mix-up in our prepaid transportation to Cancun airport which HH desk, Gerardo May, very kindly helped us navigate to our total satisfaction. We look forward to enjoying another vacation there very soon!!

TripAdvisor users rated this property 5 out of 5

Outstanding servers in Spice

L1868PFdebbiea on Jan 22, 2023

We had a great room with great ocean view room however this review is about the fantastic servers in the Spice restaurant. Many thanks to the following: Jose Barcia, Emanuel Ramirez, Yudid Avila, Teresita Mendez, Victor Tono Javier Poole, Jerónimo, Demetrio.

TripAdvisor users rated this property 5 out of 5

Perfect Mexican Getaway

meliberk (New York City, New York) on Jan 22, 2023

My husband and I stayed here for a week and it was perfect for us. My hesitation before booking was that the property was not calm and remote enough being so close to the 5th Avenue area, but it was perfect. Once you get swallowed into the beautiful lobby area with the view right out onto the beach, you forget about all the real world. Every single staff member we encountered was warm, lovely and really working hard to make sure we had a wonderful time and felt taken care of. The experience there can be whatever you want it to be. Not one for loud music and foam parties at the pool? Just head over to the quiet pool. Not a buffet fan? Plenty of delicious food at all the restaurants. The property is beautiful and well maintained. The room we had (Junior Suite - Oceanview Balcony) was large and we enjoyed the view, the hammock and the tub!). We were in building #3 and never heard noise coming from the large pool. When neighbors were out enjoying their own outdoor areas, we just closed our balcony door and couldn't hear anything. The week we were there, the hotel was probably not at capacity. We never needed a dinner reservation and didn't have any trouble finding a cabana at the beach. Would highly recommend!

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