Stayed here several times before and the beach is spectacular. It is now more than twice the size since we started going here in 2001. Check-in went fast for us and check-out was the same. It is a VERY large property but they do have shuttles available if you don't want to walk everywhere.
We had a couple of problems with our room but were very quickly corrected...and I am talking less than a hour. There are restaurants everywhere including specialty ones. Reservations are required in special restaurants. (TIP: we were trying to book for 2, but if they said it was full, ask to book for 1...and we got in every time)
We go for the beach and it is beautiful. They have everything on a app, but if you don't have a phone with an app, you can request paper map of facility. The beach is so big that you don't have to play towel games with chairs, they are not ever full at anytime. (this was in the adults section). This hotel is in Play del Carman and is at least an hour drive from the airport. Which is fine, you get to see local sites on the way.
We will return!
Jan 24, 2023
My fiancé and I went to Sandos Playacar for a week to check out the resort for our wedding. We did a lot of research and read a lot of reviews before finally settling on Sandos. However, I will say, if you are the picky type and expect all the bells and whistles, then this is not the place for you. We picked Sandos for the fact it would be affordable for our guests to attend, they have a HUGE family section with lots of things for children to do, and they also have an adults only section for couples that are travelling without kids and this section gives you a lot more privacy and own space on the beach as well. The check in process was smooth, we were approached in line and asked if we needed anything while we wait. We had no problems waiting, there was only 3 people in front of us. We were then brought to the Premium bar lounge in the lobby for a drink while we wait for our room. Needless to say, we were happy to have a place to relax after a full day of travel until our room was ready. The beach is 11/10! The best beach we've seen in Mexico and we've been to all parts of Mexico and this beach was definitely a surprise. Super clear, large stretch for walking, and the workers do monitor the beach and keep up with it's maintenance on cleaning seaweed. We're not pool people so we didn't even both spending any time at the pool however, we did have to walk by it to get to our room and they do keep it very clean and it's very spacious. Another surprise for us was how clean everything is. They keep the grounds very clean and they're also eco-friendly so there is a lot of garbage bins around the resort and they don't use plastic cups for drinks which we appreciated. Our room was also spotless. We are very particular on cleanliness and again, from the bathroom to. bedsheets, to countertops, everything was wiped down and looked great. The food was great in our opinion! I know many might say otherwise however, every restaurant including the buffet had lots to offer! If you can't find something to eat there, then there's a real problem... Buffet was great, breakfast, lunch, and dinner all had great variety. The a la carte's were also enjoyable. We weren't too crazy about the Asian restaurant or the Steakhouse but we did enjoy all the others. Our favourite was the Italian restaurant, the service was incredible and the food was very tasty! At all locations, they ask if you have any food allergies which we appreciated so if you do have any allergies and they don't ask you before they seat you, make sure they're aware before you order. Chayita was our favourite place to go for a late night burrito! It was always packed and understandably so, it was worth the extra calories! My personal favourite was the Cupcake Cafe, having a huge sweet tooth, this place had such tasty hot and cold coffees/frappuccino's and cupcakes to offer! The beach bar was another favourite, the drinks just kept on coming! We brought our on travel cups from home so they had no problem filling those up from Pina Colada's to Miami Vice, we had no complaints! We took the time to walk all the grounds and we didn't take the tram once! It looks large from pictures and the map however, from our room in the adults only section to the family section where the a la Carter were, it was a 10 minute walk. The entertainment was enjoyable especially for families with young children. Our only complaint would be when it was time to check out, we called the bell boy more than 10 times to come get our luggage and no one answered the phone. So then we tried the front desk (again more than 10 times) and no answer. We ended up walking to lobby with all our things at 6am in the morning only to get to the lobby and find lots of people working the front desk but no one answering phones... The rooms are outdated, that is true however, that didn't really bother us as we only go to the room to shower and sleep We were also disappointed in the beach location for our wedding ceremony, it's a very small space and you have people watching your entire wedding from the Royal Elite section and Family section and the staff aren't controlling the noise level or people walking in the background. We were lucky enough to see a beach ceremony going on and there was music playing from the bar, a full on volleyball game going on, people walking behind the couple, and strangers taking pictures and videos on the side. This was a downfall for us as we always planned to get married on the beach. The workers are all SUPER nice and do work very hard to make all guests feel welcome. Bring lots of tip money! They are very appreciative and will remember you during your stay. We will be returning to Sandos Playacar for our wedding next January and cannot wait to come back with our family and friends for another great time!
Jan 23, 2023
Great resort. Staff were very friendly. Karla helped solve a reservation problem quickly and efficiently. Awesome beach. Good selection of restaurants and bars for a week's vacation. Facilities very well kept.
Jan 22, 2023
Pros: all the staff at the resort is very nice and accomodating, the premium bars has better drinks , beach is nice and plenty of chairs, room is clean
Cons: resort is old , outdated the food at the buffet is terrible, cold and not too many choices , only one buffet working so adults and kids are there all day long, people smokes everywhere , the adult side is basically a couple of buildings , a small pool and a portion of the beach, the sports bar is basically the kids bar, children under 12 are there until midnight or more while the parents have drinks and dance? i think there should be a policy of no minors in that bar or at least no minors after 8pm , i didnt enjoy that bar, some people had babies in strollers in there at midnight!
the kids have a kids camp and teen place that they can go to, bathrooms in public areas , some of them were out of service
the adult side room, the wifi didnt work inside the room, only worked in the balcony and outside
the food at the a la carte restaurants was a hit and miss, most of the food was a little cold or tasteless, the only ones i can say were ok, was the Mexican and the Italian, dont bother to go to the steak house or Brazilian, a suggestion is to open the chayita place at lunch time, so there is another choice to eat at lunch, we skipped lunch the whole time we were there. overall , I give this hotel a 3 star only because the staff and beach, I will not recommend it
Jan 21, 2023
Don't waste your time coming to Sandos Playa car if you're looking for good food. We have been here for 5 days and has not received one decent meal. Breakfast mostly empty plates on the buffet, bacon greasy burnt and uncooked all at the same station. Food as many times cold the only thing we actually got hot was the coffee. We did mention this to a customer service rep the day after we came here and it seems like nothing has changed. They need to upgrade their serving stations with utensils that keep food hot h o t. The service on the other hand was great the Mexican people can't do enough for you. The shows are mediocre at best. Also it seemed like the same Meats were served each day precooked and placed on a rack above a hot plate. Been coming here for almost 10 years and I'm totally disgusted and don't know if I will return