TripAdvisor Traveler Rating

Great resort with plenty to do at an affordable price, with options to upgrade if you choose. The location is excellent, with lots of pools and a beautiful beach that we really enjoyed. The rooms are comfortable and well kept, and the restaurants are great with a large variety to choose from. I travelled with my wife and we had an amazing couples massage—highly recommend it. My masseuse, Maria, has absolute magic hands. The entertainment staff were all fantastic—friendly, engaging, and full of energy. We had a lot of fun during our stay and would definitely recommend this resort.

Lovely trip, specifically fransisco makes amazing tacos at chayitas, friendly smile good conversation and works efficiently. He also provides a clean area and a fun environment. I am so sad to leave and will miss these amazing tacos

francisco was a great service at the burrito restaurant. recommend coming. The tacos he made for me were absolutely delicious and i will come back every day im here.

Great beach, great staff, decent food, clean and fairly updated buildings, pools are clean, and there are fun water slides for school age kids, the drinks are not great. Food at the main buffets is okay... there are always frozen hot dogs, hamburgers and chicken nuggets, but if you look around you can also find a lot of fresh local and international food. Look for the made to order omelet, sushi, smoothie and taco stations! Food at the sit down restaurants was always good, my favorite was the Indian restaurant Asana. Gloria our waitress there was fantastic. Esmeralda and Abraham who worked the El Gaucho breakfast buffet and at the Ocean Snack buffet were both wonderful and made us feel so welcomed. Janet the host at El Gaucho buffet also deserves kudos for handling all the impatient guests when the line gets long (wait was usually 1- 5 minutes, but it's surprising how quick people can get rude). Drinks/alcohol was pretty disappointing, most of the bars have almost no fresh juices at all. The mixers, for piña coladas, margaritas, daiquiris were painfully sweet and tasted so artificial and syrupy. The drinks were weak and the bars run out of everything except bottom shelf before 3ish. It was really hard to get a drink that was enjoyable. The drinks were a bit better at the lobby bar and there was good espresso there too. Beach has tons of beautiful white, soft sand, several areas where the water is shallow and the waves are mild, great for kids. Magali was the best beach and pool server, she was so friendly and fun. Look at the maps before you set out walking so you know what areas are adult only or black vip bracelets or you might end up wandering around more than you'd like the first few days. Like anywhere in Playa del Carmen, there was sargassum (seaweed) on the beach and water some days, but they are vigilant about cleaning it up, I never bothered us. Pools were clean and lovely. There are two family friendly pool areas with water slides and shallow areas, one near the beach and one up by the family room buildings. The family pool that's right next to so the family rooms gets surprisingly rowdy though... So many guys just sat in the pool and ordered shots all day long, getting sloppy drunk, loud, obnoxious, the staff aren't to fault for that though. If I had small children who still needed naps that would have been a big frustration. Two times we tried to use the kids club, but we had to pick the kids up after an hour, they say you can leave them for 4 hours but both times they said they had staff meetings at 4pm, which were not on the schedule they gave us, frustrating. We were not able to use the spa because of that. A guy at the water activities booth tried to charge us $50usd for the included water activities, kayaking, sup, etc. But we returned later when the boss was present and there was no charge. The grounds are beautiful, the kids loved seeing the wildlife (coatis, agoutis, iguanas, occasionally monkeys). You do end up walking a bit... It's a 10-15 minute walk from the beach up to the top end where the family rooms are. There are shuttles every 10ish minutes, but there is a wait during rush hour. You must be ready to walk sometimes or be patient for 20-30 minutes.

Miriam Reyes del meeting bar was exceptional!! Always smiling very attentive!! The beach was great and my plus was the monkeys.. the food was great!!