TripAdvisor Traveler Rating

My husband and I have never been to Mexico or to an all inclusive. It was an amazing experience. Gincarlo with entertainment was an absolute pleasure to get to know. Yamilet was a server at Il Piemonte was the sweetest. And Carlos (Royal elite) and Lore (guest services) were very knowledgeable and extremely helpful. The entire staff was notably remarkable. They were always willing to help us learn Spanish and helped us relax and enjoy ourselves. Can't wait to bring the rest of the family back!

I have been going to the Sandos since the mid-90s and bought into the timeshare program which worked for us at the time we had smaller kids and it's a kid-friendly place. We usually go every year but because of the greatest hoax ever we had to skip a couple of years as soon as we were able to travel again in 21 we went Standards were still great food was good atmosphere was great as well. Well, my kid got out of the Marines and I decided to go with him. Well ck it was great our room was in the original building in the front by the beach well those rooms haven't been updated STILL the A/C is awful in the room and the fan doesn't move the air around enough, I went to the royal elite desk and they just yes you to death and there is any so many time you can complain about it before you just have to deal with it. Now the food has really gone downhill the only two places that we could eat the food were the Mexican Restaurant and the Steak place. anything from the buffet is gross I understand that it got to be hard to cook like that but everything was either burnt or undercooked. the French restaurant was my favorite place to go I ordered the duck, and it was so bad I took one piece of it and spit it out. We wound up eating at the only place that we could stomach which was the burrito place and they only have 1 person working that place so the line was to the door most nites where it took you an hour to get one. There were so many issues with the property itself BUT ALL the workers are still amazing. in closing its time to move on from the SANDOS playa car

Just got back went for our wedding anniversary and had a blast, everyone was so nice, the beach was flawless, our favorite server was Laura at the Royal Elite Adults only pool , she was awesome, and the Avenue Bar was out second favorite, these people aim to please and always had a smile and a friendly hello. I would definitely go back.

We’ve stayed at this resort 4 times. The last time we were there was 2018 and we had a few issues. But we decided to try it again. The Sandos did not disappoint! Shout out to Angel at the Meeting Point…he was amazing and very helpful! Your resort is very lucky to have him as part of your team!! Reynaldo…the bartender at the pool bar was on top of his game! So friendly and he made delicious drinks! We were celebrating a belated 45th wedding anniversary and needed a beach getaway. Playa is definitely our playground and can’t wait to go back!!

2 adults booked CLUB SELECT SUP. ROOM - having been there in the past & planned a wedding their as well- we chose this hotel for its ADULT SECTION- (even though its a family resort)... like i said been there before..But love the beach there & the adult section i was so excited to returning to the hotel CHECK IN -check in very long with 3 agent- 5 other onlooking hotel employees watching on the side line - our turn to check in, we are in front of KIQUE (front desk agent) we did not feel welcome by him at all*needs a refresher about his role...no eye contact- huffed & puffed &would walk away to do something without telling us his intentions (went to back office) whispering something, seemed like cussing or name calling...i was insulted & frustrated at this point - had our room changed due to what we had requested we were given the opposite- wanted quiet high floor- was given room on ground floor facing maintenance building with moving vehicles, staff & guests passing in front of us... - changed to same room but on 4th floor (but only next day after 3pm) better but still overlooking maintenance building, with staff & guests crossing - Club Select Adult section- area not controlled- 3-5 families per day were in this section- see photos - Club Select with Sunwing says Sparkling wine & fruit basket upon arrival- =not received after asking guest services 2 x - Club Select with Sunwing says Beach bar with waiter service = no waiter service- asked all staff concerned at BLUE MOON and says no service in this section No. 52 on map - ROOM KEY BRACELET- defect multiple times- had to go to Meeting Point area reception to