TripAdvisor Traveler Rating

We experienced a few problems on this trip. 1) there was stinky septic smells in several areas of the hotel grounds 2) there were several roof leaks and other water problems in the main areas 3) our massages that we had at the hotel were ok, but they were not relaxing because of the hammering of construction and loud conversations right outside the building during the massages 4) the air conditioning in our room failed at 11 pm and we waited on hold for 45 minutes to see about changing rooms or having it fixed.... and we are still waiting. The bartenders and wait staff took care of us very well, as always, but between the massages disrupted by construction, the awful smells of septic, and the a/c not working with no phone being answered, we will most likely head somewhere else next time.

Very good experience. Enjoying. 5++. Food was delicious. Great services. Staff was very friendly and accommodating. Moreover the staff was very attentive and followed up multiple times for refills and suggestions. Atmosphere was calm.

Miriam and Jose are the best great service always , they’re always with a great big smile 2nd year coming to Playacar Sandos. Love love so this place so much, all the drinks , cocktails, etc, definitely recommend, They both make a great team have great customer service and great smile

I have to say, we just got back from the Sandos Playacar and it was EPIC. We got married there, and Ricardo our wedding coordinator- couldn’t have been better on any level. He was helpful since day one, and went above and beyond!! Anyone considering visiting, don’t think twice. Trust me.

We last visited Sandos playacar 11years ago and we can see the decline in the rooms in the adult only section,we did have to change room after 3days as the air conditioning was so loud we couldn’t sleep.trying to change the room tho wasted 1/2 a day of our holiday.also the check in process takes forever and there was a lot of stressful people in the queue which was not surprising after such a long flight. The festival buffet was the same every night which i did get fed up with,i do have to mention luciano who was great. We did eat at the steak,Italian and French restaurants which were very good. We went to the cup cake cafe most days which was great,also had lunch at the burrito/taco place which was nice.i did feel like it was like the rich and poor side of the resort regarding wrist bands which didn’t make me feel great.knowing you couldn’t go into places because you had the wrong colour wrist band. All in all it was an ok holiday,we paid 3k which was probably overpriced. If it was 2k then i think that would have been fair. We wouldn’t go back unfortunately