TripAdvisor Traveler Rating

One of our favorite beaches! Stayed oceanfront and it was beautiful. Loved going to Italian restaurant for breakfast and great service from Vincente & Karen. Nice beach bar and premium club for Royal Elite members. Favorite restaurant for dinner was El Gaucho

Our servers, Vicente y Romeo, took very good care of us at our group breakfast. The food at Il Piemonte was great too. Vicente y Romeo was friendly and attentive as well as the entire staff. We’re looking forward to eating dinner at the restaurant very soon.

Gloria was so amazing! Her service was incredible, she made our experience amazing and the food was incredible, every single course. Highly recommend the tangerine sake mouse with wasabi crumble, the assorted sushi plate and the Vietnamese salad!

We came right after the hurricane and they had stuff back up quick. We first attributed the issues we had to the hurricane but then realized stuff was just broken. We paid for the hacienda suite. The room was amazing. We had a private pool behind our building that we had to walk out and behind our building to get to. It was dirty for days. I cleaned out many leaves after I reported it and it took a couple days to get cleaned and the hot tub filled. The hot tub was broken and wouldn’t heat water and jets wouldn’t work. The pools pumps didn’t work. We tried to use the jacuzzi tub in our suite the last night and the jacuzzi didn’t work. We had cable tv the first night which was needed after the kiddo went to bed then it was out the next 3. They claimed it was a mass outage because of the hurricane. It came back on our last night. I’m a little upset we paid for a suite and didn’t get use the amenities with the suite. Make sure to get reservations immediately for the restaurants because they are worth it! Yummy food. The main pools are great and the drinks are too. Would we come back? Probably not. I’ll still to a resort community where I know their stuff is more reliable.

This is NOT a 4.7 Star hotel it’s more like a 2.8 star and that’s pushing it . If you are thinking of staying here think again stay somewhere else . We stayed here for a full 7 days , to make sure we got the full experience and were highly DISAPPOINTED. Not sure if they were under new management or cutting Back there are a lot of things that need improvement. While we where checking in we had the sales associates hovering over us( literally waiting behind us in the line while we where checking in ) to sell us the membership to become a royal elite member . She didn’t even offer us a welcome drink didn’t even give us room to breathe or settle in immediately someone is there on your back trying to sell you the membership to become part Of their royal elite community. The room was dated they need to make major upgrades from the room not even being clean when we walked in immediately could see water glass stains on the glass tables. The leaky faucet we had a puddle in our master bedroom . I made sure to inform the guest services immediately but that leaky faucet was never repaired. The Food was HORRIBLE undercooked and not tasty , time for some new chefs and better options . Even though we made reservations at many of the restaurants offered on site the food was not up to par . We stuck to eating at the buffet and even there we resorted to eating chicken nuggets and French fries because the food options were not that great . The Liquor was all bottom shelf and watered down , unless you are a “royal elite member “then they offer you the “ good liquor “ which is still not that great . Don’t waste your time book your vacation at a different resort for a better experience and better food . The key fobs seem to stop working during the stay had to call security to come open the door for us twice also the safe got “jammed “had to have security come open that for us as well . And the staff needs to be better educated and training about communication seems like they are all on different pages when you ask them questions and knowing different things. The only good this place has to offer is the property being huge and the beach was nice .