All inclusive

Occidental at Xcaret Destination

Riviera Maya 4.0

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Overview

Tucked within an ecological and historical preserve, the Riviera Maya All-Inclusive resort Occidental at Xcaret Destination captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. This Riviera Maya resort is located adjacent to the eco-archeological Xcaret Park in the heart of Riviera Maya, 45 minutes from Cancún and 10 minutes from Playa del Carmen, this resort boasts winding river channels, free-form pools and variety of gastronomic options. 

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

765

Rooms

Deluxe Room
342 square feet
  • 1 king bed, or 2 double beds
Deluxe Room
342 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Room service ($)
  • Safe
  • TV

Deluxe Concierge
342 square feet
  • 1 king bed, or 2 double beds
Deluxe Concierge
342 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Room service ($)
  • Safe
  • TV
Additional details

Concierge Level inclusions:

  • Upgraded amenities in room
  • Bathrobe and slippers
  • Fruit plate and bottle of champagne in room upon check in.

Deluxe Unlimited Xcaret Experience
  • 1 king bed, or 2 double beds
Deluxe Unlimited Xcaret Experience
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Room service ($)
  • Safe
  • TV
Additional details

UNLIMITED XCARET XPERIENCE
Exclusive benefits include:

• VIP hotel check-in with Mayan Welcome.
• In-room robes and slippers during the whole stay.
• Bottle of tequila and fruit plate in the room.
• Complimentary mini-bar (daily refill).
• All day unlimited access and multi-entrance to Xcaret park during the whole stay.
• 10% off souvenirs shopping stores at Xcaret Park (Restrictions might apply).
• 30% off 80-minute “WAYAK” Special Mayan Massage (Not combinable with other promotions).
• $420 USD in additional resort coupons to be used towards tours and activities at the Xcaret and Xel-ha Park (Restrictions apply. See hotel for further details).


Junior Suite
506 square feet
  • 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa
Junior Suite
506 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Room service ($)
  • Safe
  • TV

Suite Royal Level
  • 1 king bed, or 2 double beds
  • Garden view
Suite Royal Level
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Room service ($)
  • Safe
  • TV
Additional details

Royal Level inclusions:

  • Private check in and check out in exclusive Royal Level Lounge
  • Personalized concierge services
  • Fruit plate in room upon check in
  • Premium amenities in room
  • Nightly turndown service
  • Exclusive a la carte restaurant for breakfast, lunch and dinner
  • Exclusive pool area and solarium
  • Wifi included and complimentary internet at the Royal Level Lounge.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)

Kids Club

Age range: 4 to 12

Teens Club

Age range: 12 to 18
The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 12
Type Amenities
Lobby Bar Bar, Lobby bar Live music
Bar Terraza Bar
Bar Hundido Bar, Swim-up bar
Beach club Bar Bar, Beach bar
Bar La Bodeguita Bar, Pool bar
Bar El Lago Bar, Sports bar
Disco Palenque Nightclub Dance floor
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby available ($)
  • Room available ($)
Type of restaurant Type of cuisine Open for Additional Information
Le Buffet Buffet International Breakfast, Dinner, Lunch
Club de Playa Buffet International Dinner
D'Oriental À la carte Asian Dinner Dress code
Sonora grill À la carte Grill/steak house Dinner Reservations required
Los Olivos À la carte Mediterranean Dinner Dress code, Reservations required
La Piazza À la carte International Dinner, Snacks
El Pescador À la carte Seafood Dinner Dress code, Reservations required
Paco's Tacos À la carte Mexican Dinner, Snacks
La Hacienda À la carte Mexican Dinner Dress code, Reservations required
El Lago Snack bar International All day dining, Snacks
  • Rooms: 765
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
Carretera Federal Chetumal
Puerto Juarez Km 381
Puerto Juarez, Mexico
+52 (984) 871 5400
60 km from CUN
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Activity pools: 1
  • Jetted pools: 10
  • Outdoor pools: 4

Golf

  • Mini golf: on site
  • Putting green: on site

Water sports

  • Dive shop: on site ($)
  • Scuba diving: on site ($)
  • Snorkeling: on site ($)

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Arts and crafts: on site ($)
  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • ATM available ($)
  • Business centre available ($)
  • Currency exchange available ($)
  • Giftshop available ($)
  • Grocery items available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Multilingual staff
  • Parking
  • Tour desk available ($)
  • Jewelry store available ($)
  • Clothing store/boutique available ($)

Location

Address
Carretera Federal Chetumal, Puerto Juarez Km 381, Puerto Juarez, Mexico
60 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 5 out of 5

Snack bar

Gusv99 on Jun 16, 2021

Gerardo Martinez was very nice and created a great environment for the family, formal and very helpful. Best service with a smile and great vibes. Would come back just for his service. Very prompt with service and made a fantastic experience.

TripAdvisor users rated this property 5 out of 5

What a amazing place to stay at

ErnestoS847 on Jun 16, 2021

We just came back from an amazing vacation at Occidental Xcaret. We highly recommend you stay at this resort if you’re thinking about coming to Playa Del Carmen. The resort was super clean, the staff was friendly and always willing to make your stay better. I recommend you upgrade to the Royal level; the Royal restaurant/room service was great and worth the upgrade. I want to give a shout out to 3 employees that gave us outstanding service while we were vacationing. Samuel kept our room super clean and our mini fridge fully stocked all week long. Our girls enjoyed coming to our room and finding their dolls nicely arranged in the tub and bed. Moses was another person who was very friendly and was always waiting for us in his golf cart outside of the Royal level ready to take us to the beach and lobby. He gave us a tour of the property and gave us tips and shortcuts navigating through this huge resort. Sergio was the other person that was awesome. He was very friendly and always greeted us when we passed by his desk area. Sergio invited us for the 90 min. vacation club presentation and everyone there was friendly. We will definitely come back to this awesome place, we cant wait to go back!

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