All inclusive

Sandos Playacar Beach Resort

Riviera Maya 4.0

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Overview

This spectacular beach front resort is nestled between an incredible half mile stretch of pristine, white sand beaches and a championship golf course designed by Robert Von Hagge. The resort is the ideal getaway for families, couples and friends, with plenty of activities to keep everyone entertained, day or night. From the Kids Club, Spa indulgences, dancing the night away at the Disco or simply lounging on the beach or poolside, Sandos Playacar Beach Resort has it all for the perfect holiday.

Added value

Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort.  Guests of either property have access to the services and amenities of both properties.  Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included.  Additional restrictions apply, please contact hotel front desk for full details.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

819

Rooms

Select Superior - Adults only
334 square feet
  • 1 king bed, or 2 double beds
  • Garden or Pool View
Select Superior - Adults only
334 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Safe
  • TV
Additional details

Select Club (18+) amenities: 

This adults-only section is set a few steps away from the beach, and features a private oceanfront pool, complete with afternoon cookouts and Premium drinks. Guests staying in the Select Club will also have access to their own daily breakfast buffet, an exclusive beach area with hammocks and loungers, and two Premium Bars offering WiFi, computers, Premium drinks, concierge service and more.

Select Ocean Front - Adults only
322 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
Select Ocean Front - Adults only
322 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Safe
  • TV
Additional details

Select Club amenities: 

This section is set a few steps away from the beach, and features a private oceanfront pool, complete with afternoon cookouts and Premium drinks. Guests staying in the Select Club will also have access to their own daily breakfast buffet, an exclusive beach area with hammocks and loungers, and two Premium Bars offering WiFi, computers, Premium drinks, concierge service and more.

Hacienda Junior Suite
388 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Garden view
Hacienda Junior Suite
388 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Safe
  • TV

Riviera Family Junior Suite
559 square feet
  • 1 king bed, and 1 bunk bed, or 2 queen beds, and 1 sofa bed
  • Garden or Pool View
Riviera Family Junior Suite
559 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Safe
  • TV
Additional details

Select Club amenities: 

This section is set a few steps away from the beach, and features a private oceanfront pool, complete with afternoon cookouts and Premium drinks. Guests staying in the Select Club will also have access to their own daily breakfast buffet, an exclusive beach area with hammocks and loungers, and two Premium Bars offering WiFi, computers, Premium drinks, concierge service and more.

Amenities

  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Sandos Caracol Eco Resort
  • Child care services available ($)
  • Children’s pool
  • Playground
  • Pool and beachside activities

Kid's club

  • Open daily
  • Programmed games, crafts and activities
Open from: 10:00 a.m. to 10:00 p.m.
Age range: 4 to 12

Teen club

  • Open daily
  • Programmed games, crafts and activities 
  • With arcade games, mocktail bar and dancefloor
Open from: 12:00 p.m. to 12 a.m.
Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 12
Type Amenities
La Plaza Bar Bar, Sports bar
Riviera Lobby Bar Bar, Lobby bar
Swim-up Bar Bar, Swim-up bar
La Mision Disco Nightclub
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Select public areas
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Festival Grand Buffet Buffet International Breakfast, Dinner, Lunch
Il Piemonte À la carte Italian Dinner
Riveria Blue Pool Snack Bar Snack bar International Lunch
Blue Moon International Snacks
Riviera Grand Buffet Buffet International Breakfast
Le Gourmet À la carte French Dinner
El Gaucho Steakhouse À la carte Grill/steak house Dinner
Asiana À la carte Asian Dinner
Fogo de Janiero À la carte International Dinner Reservations required
Gourmex À la carte Mexican Dinner
Cupcake Café Snack bar Coffee and Pastries Snacks
Chayita À la carte Mexican Dinner, Lunch
  • Rooms: 819
  • Fitness centre: on site
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Yoga
Paseo Xaman-Ha Manzana 1 Lote 1
Fracc. Playacar
Playa del Carmen, Mexico
52-984-877-4040
59 km from CUN
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited domestic and premium drinks

Pools

  • Adults only pools: 1
  • Jetted pools: 1
  • Kids pools: 4
  • Outdoor pools: 9

Water sports

  • Dive shop: on site ($)
  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site
  • Watersports centre: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site
  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • 2 Select Club pools (for Select Club Adults Only guests)
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Tour desk available ($)
  • Wedding facilities available ($)
  • Car rental desk available ($)

Location

Address
Paseo Xaman-Ha Manzana 1 Lote 1, Fracc. Playacar, Playa del Carmen, Mexico
59 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

Family vacation

821mandir on Jul 29, 2021

Recently stayed at Sandos Playacar under the membership of a Royal Elite member. We received an amazing deal so I feel like I had an amazing vacation for the price I paid, although the quoted rates on expedia, etc I would not pay for this resort. For positives, we had one of the one bedroom suites in the haciendas which was truly amazing…almost 800 sq feet with two bathrooms, and more storage than I have seen in a hotel room. Jacuzzi tub and plunge pool were fabulous, housekeeper was gracious and so thorough. Location in resort was convenient so we did not have to rely on shuttles. Pools were large but central pools didn’t allow children so would have been inconvenient were we not located in haciendas. Unfortunately the beach is unswimmable which is no fault of the resort, unfortunate for a beach getaway. The seaweed situation is significant, hopefully it changes soon. The buffet is your typical buffet, decent if you go during opening hours for each meal. Large and no issue with seating. Wish there were more lunch options or snacks near the pool area. Especially ice cream for the kids, most of the time the soft serve machine was broken in buffet. Cupcake cafe was disappointing, coffee made with instant coffee packets unless you request espresso. Steakhouse was decent but partial buffet as well, not the upgraded restaurant experience I have seen at other resorts. The most disappointing part was the timeshare drive, really evident. Everyone is welcoming and friendly until you decline purchasing a timeshare and then they obviously have no interest in you. Even trying to call guest service desk or room service….its a crapshoot. The phone would ring for 20 times and I would give up. Other times they would puck right up. Enjoyed the nightly shows especially the Guns n Roses night, Abba was disappointing. In my opinion, this a 3.5 star resort. I love Playa so we had a great time, but with so many resorts to choose from, think I will stay elsewhere next time.

TripAdvisor users rated this property 5 out of 5

Bar bluemoon

Bryan0rtiz on Jul 29, 2021

Cecy, Laura, y Ramon are the best, Service top notch ! They came towards us without me having to get up and offered us drinks and also brought them within seconds. It was nice, will def make a return.

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