TripAdvisor Traveler Rating

This is our third stay at Henry Morgan and our last. It had not weathered well in the 6 years since our last visit. Airport pickup, however, was superb. We arrived to the new, huge open-air reception. Seems odd to have built this massive building just for reception while many of the rooms, lobby and pool deck are decaying and sorely in need or replacement. We were assigned our two rooms in different areas. One was old and tiny with small closets, a king bed plus a cot, tiny tv and decrepit bathroom. It is rainy season and there is alot of standing water on the grounds that stinks of sewage. The area near this building stank particularly intensely and the room smelled terribly foul. The second room was large and spacious but the room itself stinks of urine. We wonder if someone tried to urinate off the balcony in their sleep bit instead relieved themselves on the heavy curtain over the sliding door to the balcony. The smell is oppressive. I appreciate how lucky we are to be able to be here. The beach is stunning. The bar staff are wonderful, servers are pleasant, George is sweet. However there are things that could be improved. Our toilet was on permaflush upon arrival and George sent someone to fix it. The “fix” lasted until the next flush. I “fix” it after each use. The washroom in this room was renovated but the toilet was not replaced. The big open shower has nowhere to put shampoo or soap, the towel bar has broken twice. The weight of a hand towel is too much for it. The sink is tiny and shallow and water splashes off and into the huge storage cupboard under it thus everything we stored in there is soaked. Our room is cleaned (they mop and make the beds) but they took most of our towels and our bath mat so there is water everywhere. We were left with one towel and could not find a cart or cleaner for additional towels or water. There is a huge animacion team. It’s unclear what they do other than animate/flirt with each other. Yesterday two were dressed as characters from aladdin and offered sangria in paper cone cups but advised that it tasted terrible. After dinner all the Spa ish speaking guests fill the seats in the lobby to watch them shout into microphones. They bring children to the “stage” area and put an image on the tv with loud music. The image says “animacion”. Unclear as to how this is entertaining. Young guys on jets skis drive right into the small roped swim area. When I told George how unsafe this is he said, “I know. I have received many complaints but I hear they are leaving for Coxen Hole.” So I guess it is out of his control. Police come daily and seem to dine here. There are hordes of vendors swarming the beach entry/exit. This did not happen on our last two visits. We are looking for different accommodations for next time. With young adult children we would prefer kitchenette. If they slerp through breakfast here (ends at 10am) there is no food until noon.

I booked a trip to Roatan, I did not know anyone and had never been to the island. I am a single woman traveling on my own. A friend recommended the Henry Morgan Resort. I'm glad that's where my island experience began. Transportation from the airport to the hotel was seamless. The location of the hotel is ideal. You are in the center of the tourist hub. If you are on a week to two week vacation that's probably what you are looking for. If you are a diver, there are dive shops all around. The people were friendly and the staff was accommodating. There guests services manager Giorgio went out of his way to make sure that I had everything I needed. He was very responsive to all of the requests that I made. The first room I was in was noisy in the evening as it was in close proximity to the nightly entertainment. I let Giorgio know and he moved me the day I mentioned it. The next space I was in was wonderful and I was very appreciative of the accommodation. The hotel is dated, they are in the process of renovating the rooms and upgrading the grounds. I had an issue with the air conditioning, they sent maintenance to fix it right away. They helped me with excursions and gave me helpful hints about Roatan. It's an all inclusive for breakfast lunch and dinner. There was plenty of of meat and seafood options and desserts galore. I am a vegetarian. I eat eggs and cheese. They did offer to make me special meals if I did not find suitable options at the buffet. Breakfast was tasty with a variety of options, from yogurt, cereal, bread, pancakes, waffles, pastries, eggs any style, beans, rice, potatoes and meat. I really enjoyed the fresh fruit that was served at every meal. Papaya, bananas, pineapple and more. The dining room staff was cheery and on top of their game. The location is great and they have some of the best beach access in the West Bay. It's convenient to the reef for superior snorkeling. Water taxi's are easily accessible. I launched my paddle board right from the beach. You did have to be careful about the jet skies flying around. You can sit and listen to a guitarist in the evening, or participate in the scheduled activities. The entertainment staff is personable. It is a kid friendly resort and they have games for them as well. It's ideal for beach walking, swimming, snorkeling and diving. There are a variety of bars and restaurants all around. It is not a fancy place. it is comfortable and housekeeping is on it. The polite, jovial upbeat, staff is what makes the experience. The beach at Henry Morgan is fabulous and so is the staff!

We booked our stay at Henry Morgan Resorts with high expectations, paying a 50% downpayment as early as August 1st to secure one of the better/newer rooms, as well as booking our flights in advance through the hotel so we could get convenient flight schedules. Unfortunately, our experience was extremely disappointing from start to finish. Despite our early request for a specific room in the L wing we were told it was unavailable and were instead assigned to different room . The receptionist assured us she was "moving heaven and earth" to place us closer to the beach, yet the room we received was far from acceptable: extremely humid, no towels, no clothes hangers, and overall poorly prepared. To make matters worse, once we checked in, we saw that room we had requested was in fact empty, and multiple wings of the resort (including the E rooms near the entrance) were vacant, despite staff insisting the hotel was "overbooked." (seems to me they just didn't want to clean additional rooms) Transportation from the airport, which the hotel arranged based on our flight itineraries, which was directly booked by them, arrived nearly 30 minutes late. On top of that, even though we specifically tried to book midday Thursday flights and late Sunday return flights, we were forced onto the earliest flight out on Sunday morning and charged an additional $80 per person. Breakfast wasn’t even available at the time of our departure, making the added cost feel unreasonable and unfair. Cocktails also weren't great, the Miami Vice tasted like a milkshake, and it seems like they ran out of ice when even the Bahama Mama barely had any ice cubes in it and was frankly barely cold. Overall, the experience did not match the “VIP” service the resort claims to provide. From misleading information about room availability, to inadequate room conditions, to poorly organized transportation and unfair flight arrangements, the stay felt frustrating and disappointing. For the price and promises made, Henry Morgan Resorts failed to deliver on even the basics, let alone a VIP experience. If you have been offered the VIP experience please disregard. West Bay and the beach at least were good as it's pretty hard to mess up and ruin a beautiful looking beach!

The worst resort we have been to! Despite making a reservation (package including flight and accommodations) three months prior, when we arrived they didn’t have a room assigned to us. They put us in a great room on the beach “for one night” with plans to move us the next day. Apparently that room had been “booked for months” and we couldn’t stay there for the week. Well, the whole time we were there it was occupied 1-2 nights and then empty! The next day they moved us to a horrible room that was RIGHT beside the disco. Even with noise cancelling headset, I could hear the karaoke and disco! My partner went and slept on the beach! The next day we requested a move. We were told “no” by the reservation agent (not the front desk staff but the person working from home in charge of booking reservations). I took my complaint to our travel agent, who took it to a WestJet rep…they too were told “no” to a room change. Finally the amazing man in charge of entertainment, George, had us moved a few doors down. Still noisy but somewhat bearable. They do LOVE the cruisers who invade the resort whenever there is a cruise ship at port. Gets even busier. So three room changes. No sleep. Loud. Busy. When we returned home, I put in a complaint to HR Morgan. Two months and still no response. Staff on sight were great. The office staff/administration don’t care about your satisfaction.

HM...it is a solid 2 1/2 to 3. that's it. The best, is the staff, just fantastic and helpful. The site is huge front to back, there is a lot of walking if you are not at the front (beach). Paid for a beach front, got what I will call a pool front...not a big deal. The not good/bad...have a complaint, need maintenance, have an emergency...go to reception, no phone in rooms. The domestic beer...."local brand' sediment in the cans, ran out went for tolerable to terrible undrinkable with a Royal Dutch skunky bitter beer. no options. No diet cola ran out. beach loungers...many are in disrepair, some types uncomfortable, AND HM allows 24/7 encampments to be reserved by those "special people". Cruse ship in...HM rents chairs, and they over run the beach, packed with cruisers who leave garbage everywhere. Food. was repetitive but we could find something, seem more geared to the Spanish guests. Large contingent of French Canadians, at the evening entertainment very little translated to English. Mostly Spanish and French. DAY music...extremely LOUD!!! ridiculous! Install more speakers and turn it down rather than blasting those who are lining up for a drink ear drums out. Room was basic but clean. No coffee makers in room. Staff, excellent. location perfect. Really this is a basic low cost AI resort, so we didn't expect much on our 8th trip to ROA, went off resort for entertainment, dinners, happy hours as we expected. If you at looking for basic, this will do (beach front). If your a bargain hunter HM will do.