TripAdvisor Traveler Rating

We came to Henry Morgan resort from a cruise ship . We were promised luxury and all the 5 star amenities but got a crime ridden worn out old hotel surrounded by armed security . Old pool , beat up chairs that didn’t work and unprofessional staff . We also got ripped off by the guys selling jet skis and para sail . They took our money and did not allow us to ride . When we questioned them they vacate hostile and aggressive . These guys are sponsored by the hotel management . I attempted to contact hotel management and “no one was available “ This place is not safe and I would never bring a family here . Guys on the beach are terrible and there to rip you off .

Beautiful beach location. Our room had a door that could not close. On arrival waited an hour for maintenance to fix it. Took 3 calls to desk. No hot water-took cold showers the whole time. One day no water at all in faucets. Bar had good frozen drinks but other drinks were bad. Miller high life is only beer available. Food at buffet is very tasty but frequently cold. Over zealous security made us feel vaguely uncomfortable. Fumigated with a smoky haze of chemicals during the afternoon, thought I would choke. Electricity went on and off during the night, causing the TV to come on each time it restarted and waking us up. Run down rooms. It’s like the hotel equivalent of summer camp. Does have fun activities around. Would not stay again

Poor service. No hot water. Friendliness is a hit or miss with staff. Dome are nice and some are not. Towels smell bad. Food is really bad. Room was dirty, found a rubber in the shower and a beer under the bed. Resort needs repairs… there are other options nearby worth looking at.

Perfect experience. The manager welcomed us as soon as we got off the shuttle and the staff was incredible. The beach and pool were beautiful and very clean. Meals and drinks were delicious and available all day. I highly recommend this resort to anybody traveling to Roatan!

We were on the island with Royal Caribbean Harmony of the seas . I would not recommend this property . We spend $20 a person for admission . We got ripped off by their employee’s on their beach renting wave runners and para sailing rides. The guys were violent and aggressive making threats when we asked for our money back. We were told that we would be ok and that everyone on the beach was safe and backed by the hotel. There was a company renting wave runners directly in front of the resort and they were running a scam . When I questioned the man he became irate , hostile and physically aggressive punching the wave runner 3 times with a closed fist while yelling at me in Spanish and English using profanity and making threats . Needless to say this ruined our day in Hondorous and we went directly back to the ship . The resort is also surrounded by armed guards . A guard every 10 feet due to how unsafe the area is . DO NOT TAKE YOUR FANILY TO HENRY MORGAN in WEST BAY ROATAN. Not safe and you will be scammed by the locals on the beach who are associated with the hotel . The hotel needs to make sure that the people who pay good money to visit our safe and not abused !!!