TripAdvisor Traveler Rating

Terrible experience. I would never stay here again. The fact that this resort is old or has a rustic style wasn’t the main problem. The biggest issue was the terrible customer service. From the moment we arrived until the day we left, we were treated poorly by staff in every area of the resort. The front desk employees were rude and made us feel like they were doing us a favor by checking us in. There was no friendliness, no courtesy, and not even a simple welcome. As international guests, we expected to be treated with respect, but that was not our experience. We were given very old rooms with broken doors, dirty bathrooms, and mold. The room only had two towels, and there wasn’t even an iron. If you need one, you have to walk all the way to the front desk, sign paperwork, and you’re only allowed to keep it for 30 minutes. There is also no phone in the room to contact the front desk or request assistance. To make matters worse, we were placed in an area where hotel employees were staying. Every morning at 5:00 a.m. they had their radios playing loudly, and the noise continued at night, making it impossible to get a good night’s sleep. The resort is poorly marked, so it’s difficult to find your way around. The walkways to the rooms are also very dark at night, which feels unsafe. The food was another major disappointment. There is only one buffet, and the food was terrible—very limited selection, bland, and poorly prepared. Overall, this was one of the worst resort experiences we’ve ever had. It is not a family-friendly atmosphere, and the quality of service does not match the price. Just one week before staying here, we were at a resort in Punta Cana where we paid less and received exceptional service, excellent food, beautiful facilities, and a truly family-friendly environment. The difference was remarkable. I would not recommend this resort to anyone.

Great resort. We were on a Royal Caribbean cruise aboard Star of the Seas. We booked this after a taxi took us to West Beach. Awesome experience! Would highly recommend. Don’t come her unless you like strong drinks and an team that is very helpful.

My friends and I had a fantastic time at Henry Morgan, a resort that truly embodies the spirit of a relaxing vacation. We spent an extended Memorial Day weekend there and were impressed by the resort's stunning beach, calm waters, and natural charm. The staff, including the manager, are friendly and helpful, and the resort's family-friendly atmosphere and cleanliness make it an excellent choice for those seeking a laid-back getaway. While it may not offer high-end amenities, Henry Morgan's warm hospitality and authentic charm make it a true gem. It’s safe there!!!As a side note, it's a popular spot among Spanish-speaking travelers, and it's best to book excursions through the hotel for a hassle-free experience.

Ended up here from our tour guide - not sure why we had to go here, but I trusted him. We were not looking for a beach break type place but a private snorkel boat. They had one there and prices have gone up. I don't think they are affiliated with Henry Morgan but they are 'inside' the environment. It was $220 for 4 of us for an hour. They chose a reef that was pretty good but I have seen better in Roatan. The guide DID help my wife and sister in law who are very inexperienced and not great swimmers. The beach club food was too expensive for Roatan so we opted to go to a nearby local restaurant and it was half the price. I think there are better options on Roatan than this place.

The location was great. The The location was excellent, and the staff were very welcoming. However, the bar offered only a single brand of liquor, which was the lowest quality available, with no other options—just well drinks. Our room was chilly and had some insects, and overall it was quite basic. We were fortunate to have a room close to the beach, which was definitely a plus, as getting lost in the complex maze of rooms would have been frustrating. Massage vendors on the beach were permitted to sit within the resort area all day, which obstructed our view and made it difficult to relax or leave our belongings on the beach chairs. The buffet food was good with a variety of standard options. The pools were shallow, only about 3 feet deep, and there were no on-site restaurants. Despite some drawbacks, we had an enjoyable stay but would rate it above three stars.