TripAdvisor Traveler Rating

This is my fourth time visiting this hotel, sadly, there has been many drastic changes. The buffet area now has less options, food is horrible, bad quality, no natural drinks, only one beer available in the all inclusive menu, cocktails badly prepared and served in paper cups. The whole place smelled very bad. No appropriate lighting on the way to the bedrooms (My mother fell). The room given to us: poor lighting (one small lightbulb and one lamp), very small room with one tiny window (felt like in a prison), small bathroom, didn’t have a clean appearance, no hand towel available, the water from the shower was always cold, no wifi available. The beach chairs very pool quality. The beach is nice since it’s located in West Bay. Beach is clean and lately is full of vendors, which gets annoying at some point. Totally not worth the price! Better hotels available nearby. Never coming back

Stayed here for a week January 2023. The hotel is definitely older and you can see it through out the resort. They are in the process of up dating the rooms and walkways.Construction on going all week we were there. Had no issues with that. The room we had was very clean but when we had a rain storm one night the roof started leaking bad. I reported this to the front desk and they said all rooms were full but they send someone down with extra towels and a couple of bucket's. They never showed up at all. Reported it again in the morning same thing. No response. The other issue we had was our tv blanked out one night so I called reception and they had it changed out within 15 minutes. The the food in the buffet was pretty good. The waiting staff were absolutely amazing. SAMUEL our waiter ( looks after the section to the far left as you walk in) was absolutely amazing. This guy went far and beyond our expectations. THANK YOU SAMUEL. The entertainment show's were geared towards Spanish speaking. The beach and area is amazing. Lots of vendors trying to sell but that's across the whole beach and a simple no thanks is enough. We liked hitting the bars and restaurants along the whole west bay. 3 to 6 happy hour. H.M. is in the perfect location to take advantage of this area. More selection at the snack bar would have been nice and maybe a extra bartender at the main bar. We had a great time here and would definitely return. The hotel is definitely older but they seem to be putting efforts into renovations. I would definitely return because the location is ideal for this area. It's definitely not a 5star hotel but it's a 5 star location. I would give it a 3.5 star over all. Thank you Henry Morgan and all the staff. And just another shout out to Samuel. Your the best ?? aa

The service from the staff was top notch. Everyone was friendly and helpful. A+ service. The Gula Gastro Bar on the beach was phenomenal. Excellent food and service. Carlos was our favorite waiter. He gave excellent service every time we were there. He was super professional, knowledgeable and friendly. He was awesome. Our room was clean and average. We were not provided hand towels or wash rag towels. We were provided two clean bath towels per day. The free buffet restaurant needed some major improvements. It’s low average and definitely not up to par with current expectations. We were told at the front desk there was no specific taxi service. We would have to go to the road and flag down a taxi. That is unacceptable.

Went here for the day while ported with our ship. The beach was pretty nice. The resort is rundown, cheap chairs and the service was horrible at the restaurant and on the beach. Place was overcrowded and the vendors don’t take no for answer! We waited over an hour for our lunch and we got our meals all at different times. The food was awful! Cheeseburgers were nasty and flavorless, the nachos were completely stale, the tuna in my salad tasted old and spoiled. Will NEVER go back!!

Food wasn't the best... staff were not the most helpful The room AC worked amazing and the bed was the most comfortable ever.. Sometimes there was not alot of hot water or pressure.. all good it was for a week The restaurant on the beach was the best ever.. the lobster is worth the drool