The Westin St. Francis on Union Square reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

1089 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

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Sunshine59854679210 (San Francisco, California) on Feb 08, 2024

Just arrived at the Westin! Hotel is beautiful, staff is friendly, location is awesome, everything very well organized. Elaine Dai made us feel especially welcome. She recommended the best Chinese restaurants, and was so friendly our children were immediately at home and can’t wait to see her again. Thanks for making our stay even better!???????????????????????????????????????????????????!

TripAdvisor users rated this property 5 out of 5

A Great Hotel

Rhoda D on Feb 07, 2024

When we have theater tickets in San Francisco we love to stay at the St .Francis. Fazal, who checks us in gives us a warm welcome. As soon as we have checked in we head straight to the Concierge desk to say hello to Jeff Aquino who always remembers our names and makes us feel that we are special guests. We enjoy staying at this hotel because of its location, the super views, the Click Bar, the pizza, and the people who make us feel very welcome. In fact, this weekend we will visit again!

TripAdvisor users rated this property 5 out of 5

Concierge

Elisa E (Palo Alto, California) on Feb 06, 2024

Jefe Aquino knows how to connect with guest and truly make their stay so special. His energy is EPIC and he was just over the top amazing. Thank you SO MUCH for making my stay so special, I really appreciate it. I look forward to my next stay :). If you need to plan something special or need help making your stay memorable, this is the guy!!

TripAdvisor users rated this property 5 out of 5

Nice business stay

donaldg353 (McLean, Virginia) on Feb 04, 2024

I would stay here again. I had an early flight from the east coast and was able to check in early(1230) which was a big relief. The woman at the front desk could not have been more pleasant and helpful. My room was very nice with a great view of the city. The breakfast buffet was full of fresh fruit and well stocked with good food( thanks for having the smoked salmon). The gym was large and had what I needed to get a good workout in.

TripAdvisor users rated this property 3 out of 5

A central location but a bit basic for the money

David G (United Kingdom) on Feb 03, 2024

The welcome was very warm, the room was spacious (we had a Grand Room city view), the bed was extremely comfortable, the bath was very nice and the shower gave plenty of hot water quickly. We were delighted to be told we’d get a couple of tickets for the cable car (worth doing) and we’d got wifi included in our room rate (free to Bonvoy members otherwise outrageously expensive). What let’s this place down is the lack of touches to make it that bit more special. A premium room rate but no robes or slippers, no bathroom amenities beyond basic soap and shampoo, no mini bar. Breakfast was an eye watering $100 for the two of us but the yoghurt was the same as at the Holiday Inn down the road where my husband had stayed the day before when at an event. The juice was long life from a carton, the scrambled eggs seem to be from a pre-mix. A real let down and so I’d recommend making the walk all of 5 minutes down the road to one of the excellent diners where you’ll get atmosphere, warm service and great food for the same price or less. The hotel is brilliantly located, so if you want to be central for shopping and the sites, a great place to stay.

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