The Westin St. Francis on Union Square reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

1146 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Loved the hotel

Charlie G (Miami, Florida) on Jul 13, 2024

The room was nice. The location is great and fairly close to most sites. Safe neighborhood and great amenities at the hotel. Waiting for the concierge or staff sometimes was delayed, but the attendants are quick to help and very informative. Do not buy from the local winery on site; the wine is overpriced and underwhelming.

TripAdvisor users rated this property 4 out of 5

Nice Hotel

Sedge1123 (United Kingdom) on Jul 13, 2024

We stayed at The westin for 7 nts had a lovely room on the 30th floor good view of the city.The hotel is under renovation so was a little disappointed didn't get to see the grand lobby or the clock bar which think would be more in keeping of the character of the outside of the building.We paid our 30 dollars aday tourist tax and you get to spend 30 dollars aday in the hotel the cafe bar in lobby very expensive a bottle of lager 11 dollars plus tax,we did have a pizza one night that was good think that was 28 dollars.House keeping cleaned our room everyday it was spotless and kept us topped up with coffee and get your 2x cable car tickets 2xbike rides,2x water bottle and a wine tasting voucher we only took the cable car tickets but with being a family of 3 we still had to buy another ticket there was no swapping an extra cable car ticket for anything else.we found our way very easily around the city we went to target which is just a short walk away and got snacks and beer and wine for the room.There is a mcdonalds very close which we ate at for breakfast a couple of times .We spent most of our time at pier 39 and fishermans warf and would probably of preferred to stay closer to there we walked it everyday took about 35 mins .we got the hop on and off bus outside the hotel not the big bus ,we got 2 days for 40 dollars each which was really good value and you get to see so much and go over the golden gate bridge which can be very cold and windy but great fun the drivers are fab and really make you laugh you get the bus at 10am at union square.we had a fab stay and loved San Francisco so much ,big thanks to Jeff on concierge who.printed our boarding passes out on our last day we will return.

TripAdvisor users rated this property 5 out of 5

When an employee makes all the difference

LaloSalRen (Bogota, Colombia) on Jul 13, 2024

What a great experience at the Westin St Francis! Personal attention from the hotel crew, specially from Jeff Aquino. Jeff provided excellent and personal service, understanding what we as a family want to do, and providing great recommendations. The hotel has lot of amenities. For me the gym is always import, and the Westin St Francis has a huge gym! Breakfast is excellent!

TripAdvisor users rated this property 5 out of 5

I love the St. Francis.

BDGee (Torrance, California) on Jul 12, 2024

When I visit San Francisco on business, I stay at the St. Francis. It is a classic hotel yet has been updated with wonderful modern amenities. It is centrally located in DTSF. I was checked in by Elaine, who provided excellent customer service.

TripAdvisor users rated this property 5 out of 5

Great Concierge Service

Christine R on Jul 11, 2024

I needed help for planning my days while my husband attended a conference. Enter Jeff Aquino. He is one of the concierges and he is awesome! He is very patient and kind and took the time to help me map out my week. He set up two tours for me. They were both great for a single passenger! I would recommend Jeff to anyone!

View All