TripAdvisor Traveler Rating

I was at the end of a business trip when my flight home was cancelled and I had an extra two nights, whilst the first night the airline organised getting hold of them to sort the second was near impossible I cannot thank the Hyatt front of house staff for their help and using their channels to resolve a rather stressed situation, a special shout out to Max Fruitman the assistant front office manager who clearly worked throughout the day to resolve our issues, I honestly cannot thank enough and will now look to book at Hyatt due to this more often for my work trips.

We had tickets to the Opera and treated ourselves to an overnight stay in the City at the Grand Hyatt on Union Square. It was really lovely (except for the idiot bellman who would not let us use a luggage cart to bring our luggage down on checkout and didn't bother to offer to help). The doormen were particularly sweet and helpful. And the room has the most magnificant view - wow, just gorgeous!

Great location, super house keeping & Hyatt members get a great reception:) 2nd stay here…highly recommend.

Great hotel with good location accisable to all fine shopping . Opposite to Nike and Louis Hilton and Apple stores . Great place in sfo downtown near by conference center .

I prearranged a limousine ride through the hotel from the airport on June 2. The driver was not there upon my arrival. The hotel insisted he was there, but he was no where in sight. Perhaps the driver went to the wrong terminal or arrived late, but he definitely not there. After searching and waiting in the arrivals hall for twenty minutes I took a taxi which cost me $70. I mentioned this when I checked in and the front desk informed me that someone would contact me. No one did. Three days later at check out I saw the $315 limousine charge on the bill. I noted I never received the service and the front desk took the charge off the bill. Two and a half hours later I received an e-mail from Front Office Manager Ken Avila-Linn telling me the $315 charge had been reinstated and charged to my credit card. Regardless of the unprofessional way this was handled I will not be staying at any hotel that believes it is okay to charge me for a service I never received.