The Westin Bayshore, Vancouver reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

4197 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Family Trip with baby

Lauren B (Calgary, Canada) on Apr 03, 2024

Stayed for a family vacation with my one year old. The hotel provided us a crib which worked great and my daughter slept well. Perfect location for walking the waterfront, downtown Vancouver and Stanley park. The hotel room was comfortable, a good size and both the indoor and outdoor pools were very nice. Only complaint was the pillows were not comfortable.

TripAdvisor users rated this property 1 out of 5

Not a 5 star; 3.5 at best.

Moira B (Calgary, Canada) on Mar 31, 2024

Rooms are outdated. Beds and pillows are old and uncomfortable. They allowed people’s dogs to wander everywhere in the building, many off leash which was of poor taste and class, not to mention unhygienic. What about people with allergies? There was a hole in the ceiling of the shower; the hallways were dirty, as were the elevators. The room service staff shout in the hallways and knock of your door even with a “do not disturb” sign. As for service… what service? The bell man didn’t want to help us with our bags. Room service is very limited; they also charge 15% on top as well as a delivery fee. Rooms are on par with best westerns both in quality, service and room size. I don’t know how they can justify calling this a 5 star hotel because it is not. Our family has stayed in 5 star hotels all over the world and this hotel doesn’t come close.

TripAdvisor users rated this property 5 out of 5

Five-Star Stay at the Westin Bayshore

Lisa H on Mar 18, 2024

What an amazing stay we had at the Westin Bayshore, Vancouver. We flew in from Edmonton for a girls trip and could not have been more impressed. The hotel was beautiful and we made the most of our stay here. The room was lovely and clean and the daily, perfectly-timed housekeeping service was so appreciated. The outdoor pool and barrel saunas were such a treat and we made daily use of them. Morning breakfasts at the hotel restaurant were absolutely divine and the service was exceptional every time (Patricia, in particular, made our day - what a lady of joy, laughter and connection!) The Peleton gym was an amazing amenity and we enjoyed working out here. One of our days was World Sleep Day and we were treated to complimentary treats in the lobby - what an unexpected and lovely treat. We took advantage of the the complimentary bikes to explore the Stanley Park sea wall and take in the beauty of this area - thank you for offering that amenity, it was so appreciated. Above all else, the staff at the Westin Bayshore absolutely made our stay a five-star experience. Without exception, every staff member we encountered was so kind, happy and helpful. We had the best time here and would return in a heartbeat!

TripAdvisor users rated this property 5 out of 5

Great Service

Joseph F on Mar 15, 2024

Our stay at The Westin Bayshore exceeded our expectations in every way. From the moment we arrived, we were greeted with warmth and professionalism from the staff. While exploring the beautiful grounds, we found the serving staff to be attentive and accommodating. The rooms were impeccably clean and modern, providing a comfortable retreat after a day of activities. Unlike other resorts we've visited, The Westin Bayshore maintains high standards of cleanliness, leaving no room for disappointment. We were particularly impressed by the attention to detail, ensuring that every aspect of our stay was flawless. It's refreshing to find such dedication to customer satisfaction. We'll definitely be returning to The Westin Bayshore for our future getaways.

TripAdvisor users rated this property 4 out of 5

A room with a nice view

drkmt (Kuala Lumpur, Malaysia) on Mar 06, 2024

We stayed for six nights here. I believe there are two blocks, and we were given a room in the taller block. The room has a superb view of the harbour and mountains with the open door heated swimming pool below us. I chose this place as I was attending an international conference held during this period. Unlike hotels in most Asian cities, you do not get amenities such as toothbrush, toothpaste and water kettle ready in the room. You need to request for them. They have also done away with water bottles of water for environmental reasons, and we have to fill up our glasses from a common water dispenser at each floor. The water pressure in the shower room is low, probably controlled by the authorities to conserve water usage. Location wise, you can take a 20-min walk up to Robson street for shopping. Otherwise, the staff are friendly and the place is spacious. If you are a Marriot Bonvoy member, it is best to have its app installed on your phone. I find my requests sent via the chat in the app attended to almost immediately. The minus point is that there is no executive lounge for use by MB elite members.

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