TripAdvisor Traveler Rating

The experience at Blau was amazing! From the activities, events, dances and everything else! Highly recommended to come if you are visiting Varadero!

Came here for Christmas with my dad and it was fantastic! They had an amazing Christmas dinner alongside super friendly staff. Would definitely recommend coming to this location.

This is my second time here. Staff are super friendly and they will not pass by without sending a greeting and to make sure your good. Daily activities none stop, at night it even becomes more alive and with Larozo always around he will definitely get you dancing and even teach you.. Over all i give this place (Blau Varadero) a 5 out of 5????????

Everything is great, very beautiful beach, good food :) The staff is so kind, special s/o to Gabriella and Julio who goes above and beyond for the guests

We arrived December 18 at around 9:30 PM. The location was nice and close to the airport. The atmosphere was very pleasant when you first walk into the lobby it does wow you. I was travelling with five people. We went down to the restaurant located on the beach that’s open 24 hours to get something to eat. We were served a hamburger on bread that didn’t even taste like hamburger. Didn’t know what it was, but nobody in our party liked it. Then we went to our room and my and my wife’s room had three double beds in it. It’s was only my wife annd I in the room. 3 beds??? And we ended up finding and killing 4 cockroaches which were later identified as German cockroaches. We were on the sixth floor and my father was on the fourth floor and he ended up finding five in his room. We went down to guest services to get our room, changed to a king size bed, and to address the cockroach issue in both our rooms. My dad even brought a dead cockroach to show them. We waited for about an hour and then a hotel representative came with some spray that kinda looked like Febreze and sprayed the room. As my wife and I were trying to sleep after the spraying. I had to kill another cockroach. Glad to report that the next day they did relocate us to the seventh floor. And did not see another cockroach the whole trip. Kudos to our room attendance they kept our room nice and clean. The AC worked fabulous. I have to give credit to the hotel front desk staff that did do a great job of trying to help us out. Unfortunately, the trip really didn’t get much better. I will mention a few of the pros first. — Hotel has very nice looking curb appeal , the grounds are well kept, the pool is very nice, of course the beach is nice. Unfortunately they don’t rake the seaweed anymore, and of course the staff did a great job. Now with the cons, — because of the cockroaches in the room, my wife and I slept with earplugs and a COVID-19 N95 mask on all night with the lights on because we were so concerned about cockroaches climbing on us, it was very difficult to find food on the buffet or throughout the property to eat. We ate at the international three times in the Italian restaurant once. The steak that I got in the international restaurant was extremely tough almost leather like. I’m not a very picky eater and I had a very tough time. They also had no namebrand alcohol mostly all Cuban made. I had a bad experience in 2018. Going to Cuba and I said I’d never go back. But my 81-year-old father asked me to take him so that’s what we did. So I spoke with an ex coworker that went to this resort 17 times and he spoke so highly of it. So it was a done deal at that point we were gonna go. But unfortunately, since March from what people are telling me, the hotel is going downhill. My buddy said he was there in March and they had Grey Goose vodka, absolute vodka, crown, royal, Jim Bean, lobster, shrimp, but now the hotel has none of these! My friend did say that he had never seen a cockroach in his 17 visits over the years. They’re all knock off alcohol bottles. Just because I didn’t see them for the rest of the week obviously doesn’t mean they’re not there. I was also quite disappointed to see that only one time I saw staff cleaning public areas. One elevator was broke down and the two worked sometimes. Plus, we had two days of heavy rain and there was multiple multiple leaks all over the place Inside the facility. That would explain a lot of the black mould that I had seen. There was some broken tiles around the pool area, which I think is a safety issue. People can definitely cut their feet. I understand with an ageing facility. You’re gonna have issues, but they seem to neglect a lot of of them. this is the third time I’ve experienced Cuba over the last 25 years. Unfortunately, my future visits to Cuba will not continue. After reading a lot of the reviews that were recently posted I’m amazed that they rated everything so high. I realize everything is subjective per person and I’m not being malicious in my review. I’m being as honest/far as possible. I sure hope the best for this hotel I know at one time it was a five star award-winning hotel. I could see the plaques on the wall. I hope one day they can get back to that status. Hopefully some people can take away some positive and negative from my review. Don’t be judgemental because I said some negative things. This was just my experience.