TripAdvisor Traveler Rating

We are leaving this beautiful place, the room are clean and confortable, the staff is super great, we arrive on April 26 at night check in was fast the girls at reception are great. I want to thank everyone at this resort for the wonderfully week we had, a special thank you to Alejandro Florat to book the room we wanted and for the excellent service. Please have an open mind went going to cuba, tes the food is repetitive but they do their best with what they have. Thank you Elizabeth and all the waiter at the bar, Alex and all the staff at the buffet. Anna for the help to keep our room till 4 pm. We will be back for sure next year. Nancy Cyr.

The hotel has an ideal location. The room was good, but the refrigerator did not work. I didn't like the attitude of the staff in the lobby bar. They don't pay attention when you want to get coffee. The staff at the pool bar are always friendly. Beautiful area and beach. Worth noting is the very amazing animation with good entertainment and such. Special thanks to the guys Roni, Cristian and Yadian. I enjoyed my stay at the hotel. Would come back again.

This was our first time to Cuba and unfortunately it will be our last. First the positive -- nice beach and weather! The a/c worked in our room. However, the room constantly smelled of mildew and along with that made the room damp the entire time. Our clothing and towels were always damp. Speaking of towels - we were provided 1 big white one to use for both the shower and the beach. Disgusting. The shower did have hot water but the tub and glass door and shower head in major need of cleaning / replacement. The food was beyond disgusting and minimal and they only had beer and whisky. Lastly, I purchased a bottle of sunscreen and body lotion from the little store beside the main lobby and was charged $46 CDN. Wasn't even worth $10.

My best friend and I traveled to Arenas Blancas Varadero Cuba February 21-28th 2024. I have been to this hotel many times, but because the whole Island is suffering with shortages at this time, we were not sure what to expect. We were pleasantly surprised always having a lovely lunch everyday at the Rancheon on the beach although it was a bit repetitive...you could find something. Jessica and Julio our severs always smiling and there to please. The a la carte restaurants were all delicious. We do not eat breakfast, but enjoyed the delicious coffee and cappuccino outside at the lobby bar each morning prepared by Nancy...yummy and serving it was the always smiling staff at the lobby. The staff at the pool bar always entertaining and they just went out of there way to make sure we were having a good time! I would also like to make mention of our maid Yunia who went above and beyond to make sure we had everything we needed in our room and even decorated for my birthday. I also would like to thank Mayvette for making my birthday and whole vacation so special. Yes, there are shortages throughout the whole island....but just go and enjoy the beach, the culture and the wonderful staff.

Bad experience Cuba no food in the restaurant only one omelette station with 20 people in the line their is juicy but no glass forgot about Katchup or jam cold coffee you must bribe or tip to get any thing from the bar our second day front desk staff was friendly I can’t write more but very bad experience in the restaurant