TripAdvisor Traveler Rating

This is one of my favorite places. It's right next to a beautiful beach and on the edge of town! The staff there are amazing and hello you as much as they can ASAP! I did see a post that cats are not allowed on the resorts anymore because they spread disease. This is not true at all! It's mice and rats that spread disease and cats that help stop them. Cats should always be allowed in the resorts to help save people from getting diseases. The cats are always very nice to us! It also says we are no longer allowed to feed cats.. That's not right at all. I've been staying at these resorts for 11 years. I hope this changes before my next trip coming up!

The only good thing about this place was the location to downtown. Beach was good, food was okay, rooms were not the best, doorknob to bathroom kept falling off, bathtub had a hole and was overall dirty. Staff were terrible, I have never felt so unwanted in a resort like I did for the whole week we were here. No one was happy, or smiled, anytime we went to order a drink, we felt like a burden to them. We left the resort more often than not because the service anywhere else was awesome and the food was so much better. We didn’t go for the food, we knew what we were getting into, but I could not believe the poor customer service.

Every thing was really good and amazing no complains , since the first day we came here the location , the room was nice and clean. Food in solymar was good.

Great location and met a lot of friendly people. The food was excellent with lots of choices. The air conditioner in our room didn’t work so had to move to another with air conditioning. The toilet seat was shaky, but it was fixed in no time. There were two bath towels in our room, but no face towels. The staff at the buffet and the bars were very friendly and helpful. Overall we had a great holiday.

We were at Arenas Blancas for two weeks. Upon arrival Friday night our tv didn't work, the door handle fell off in our hand, hair dryer didn't work and no stocked mini bar. The air conditioning vent was disgusting, full of mold and dust. The bathtub was dirty when we arrived and never cleaned in the 2 weeks we were there. There were a few other little things but the list is to long. We were not happy. We considered Changing rooms but it was late and we just wanted to sleep. Beds were very firm, which I didn't like but it made my sister happy. It wasn't until the next morning we complained to the front desk. The TV and the door were both fixed that day so I thought maybe my first impression was wrong. There are 6 elevators but only one works. That one only holds 4 people. 98% of the staff were wonderful. The food in the buffet was poor and yes I've been to Cuba and know what to expect food wise. If you don't drink alcohol your s@@@ out of luck. They have yet to have any type of soda for the whole week. It can't be blamed on shortages as their sister Resort next door has cola. I can go to their own beach and buy Pepsi from the vendor. I can walk across the street and buy cola. No excuse. Beer is only available at the pool bar. Every day when we go to the buffet, we have a bag that carries our money, passport, phone and stuff we need for either the pool or beach. One week in, for the first time we were refused entry to the buffet for lunch unless we left our bags at the ledge by the door. Not a chance in hell I'm leaving my money and passport at the door for anyone to come along and take. We complained to the front desk and were told "that's the rule". Hasn't been the rule all week. The man at the front desk couldn't even look at us as he was telling his lie. No help anywhere. Yet others were allowed in with their bags. Complained to our Westjet rep who talked to the front desk and was told the same thing. She also was told that it was because the Cubans had come for the night. Week two, they finally got soda. A big problem which is not the hotels fault was people budding in line at the buffet or bars. The lack of respect for your fellow travellers was terrible. We did have two power outages but they only lasted about an hour. On our last day I woke up to no internet. I called down to the front desk and was told it was out hotel wide. When we went down for breakfast, we stopped at the front desk to check on the status of the internet. The girl said it was fine and was never out. Another lie told to us. The beach was very large and beautiful. Hurricane Melissa had gone through the Caribbean just days before our arrival so the waters were churning some of the days. The location is perfect, right at the beginning of town. We met many new friends. Most of the staff are great. The problem is clearly the management. It was the first trip that I wanted to come home early. Will I ever return? Never and I will not recommend this place to anyone. P.S. Another problem was at the airport. Both my sisters and my luggage locks were broken off and riffled through. I can't say if this was in Varadero or Toronto.