TripAdvisor Traveler Rating

I am on vacation in this hotel and I would like to inform you that the food is very bad and the worst for example yesterday there were no eggs for breakfast and today no milk either not to mention the juices mixed with too much water and tasteless. Elevator problem, air conditioners and beach towels that I still have not received knowing that I have been here since 08/27.

I had a wonderful stay with my friends and family, we had a great few days, highlighting the work of the animation team, mainly the boy Cesar Álvarez, he does his job very well, very nice hotel with wonderful views, clean pools, magnificent beach , pleasant staff, they serve very good coffee, spectacular Cuban day, rooms with good comfort and very clean, very good waitresses. In general, I highly recommend this complex, I will surely return, thank you all

Hello. I would like that Al the client read this know the amazing time I spent in this hotel. There was some complications but I really enjoyed it. Special greetings for the entertainment team and Cesar specially was great. The views of the beach and the bartender attention were just perfect.

Dear Future Customers of the Occidental Arenas Blancas Resort, If you’re considering a stay at this resort, I feel it’s important to share my recent experience, which, unfortunately, was far from the idyllic getaway one might expect. While the resort’s location and amenities have potential, my visit turned out to be the worst experience I’ve had in Cuba. My stay was marred by significant issues that overshadowed any positive aspects. Firstly, the security at the resort was alarmingly lax. During my stay, an individual posing as a maid gained access to the property and scammed me, highlighting serious flaws in the resort's security protocols. It was deeply troubling to see how easily unauthorized persons could enter the resort, which left me feeling unsafe and vulnerable. Beyond the security concerns, the overall management of the resort was disappointing. The rooms, while spacious, had cleanliness issues that were not adequately addressed despite multiple requests. The dining options, which initially seemed promising, failed to meet expectations in both quality and service. Meals often lacked freshness and variety, and the service was inconsistent, with long waits and incorrect orders. The resort's staff, though well-intentioned, appeared overwhelmed and unable to handle the volume of guests effectively. This resulted in a frustrating experience when trying to resolve issues or seek assistance. Additionally, the promised amenities and activities were not as described. The beach, which should have been a highlight, was frequently overcrowded and poorly maintained. Entertainment options were limited, and the quality of the excursions offered did not justify the cost. In summary, my stay at the Occidental Arenas Blancas Resort was a series of disappointments. While it has the potential to be a beautiful destination, the lack of proper security, inadequate management, and inconsistent service made it the worst experience I’ve had in Cuba. I hope this feedback prompts the resort to make the necessary improvements to ensure future guests do not encounter the same issues. Wishing you all the best in your travel plans, Vincent

How to start. We travel Cuba every year. Never this bad. Food horrible. We’re eating same food lunch and diner. In a hut outside, no air conditioning,mosquitos, birds flying etc. When there’s a perfect indoor buffet place that’s just rotting there.Line ups especially the locals who hog the spots and take too much food to throw it in the end. The drinks are so watered down. It’s my fifth day and had to go outside the resort to get a decent drink. We were at the beach today and no cold drinks except water and beer. The towels are badly stained and disgusting. Our friends were 3 in a room and no towels to shower on their last day. Actually just finished getting sick don’t know if it was the food. Beach is beautiful and personnel are really nice. Can’t say there’s much animation compared to other resorts. We pay for a service. I understands the shortage of food but if you can’t accommodate guests just don’t attract them. No eggs for about 4 days now. How is it that outside the resort we actually got good food and real Pepsi!!! Great drinks like Daiquiri and Piña Colada. We should have them free as we paid for it. For the management from other bad reviews you always answer that you’ll see to it but believe me nothing is done.