TripAdvisor Traveler Rating

I absolutely loved people in this hotel, they are smiley, kind, positive. The territory is beautiful, green and has a lovely pool (though I don’t need a pool when the ocean is around the corner). Entertainment is lovely, we always had things to do and shows to see. The beach is stunning! Food is ok, you’re not gonna be hungry. Overall experience is positive! Thanks for this lovely time! Angela Russia

We arrived June 19th, we are currently here. Staff are really nice and the beach is beautiful! Now the rooms are a different story. My shower doesn’t work properly and the water pressure is awful. The shower has a rain shower head and the water comes out the top of it and drips down the side. There is no way to have a proper shower. I would not recommend this hotel to people.

This has been the worst experience of our life. Let's start air conditioner doesn't work rooms smell moldy, no sugar for the coffee, food everyday was chicken and pork only no other variety, veggies dried and hard, building falling apart. Pool green all week pool chairs had mold! Only one show at night! Please do not come pictures on website are a lie!

This was our fourth time to this resort and we planned our trip with meeting people that we met last year at this hotel which made the trip that much more fun! We have been going to Cuba off and on since 2006 and every year there have been different shortages and so we do research before we go each time to see what we need to bring with us. We knew that the elevators were not working which was not a problem for us as a little extra exercise couldn’t hurt. Elevator was fixed half way through the holiday. Always hot water for showers, plenty of towels, beds were comfortable. We brought our own beach towels so can’t comment on availability. Check in was easy as always and we felt bad for the baggage handler having to carry up all our luggage three flights of stairs. We are not picky eaters and actually really like Cuban food. We noticed a difference from last year in that they didn’t use any spices and just cooked all the meat plain. There was always fresh pork and sometimes, chicken, beef and fish. Lots of fresh fruit and veggies. What we wished would change was that they would limit certain guests from taking all the cooked meat from the grill. If possible we would like to see that they limit how much each person could take at a time, that way the lines would move faster and if you wanted more, you could go through the line as many times as you wanted. We waited sometimes for more than an hour for food at the Ranchon. By the middle of the trip, we ate at the snack bar for lunch to avoid the line ups. This was really our only issue. The entertainment staff really are the best. They sang and danced for our friend on her birthday, they got us involved in the games, talked to us anytime we passed to make sure we were having a good time. They even tried to teach us Spanish one day. There was no coffee for two days in two weeks and we had brought our own coffee but forgot filters. There was a machine in the room so we made our own coffee filters from paper towel. I do not drink beer, my husband does and there was no beer for only a few hours one day. Mix for hard liquor was in short supply but was usually after midnight so we had bought some at the store for when it was missing. Our maid was amazing, she changed towels daily, we left her a note in the morning if we needed more water or towels. We will be requesting her again when we return. All of the staff from each area of the resort went above and beyond for us to make sure we had a great time even with the shortages. Thanks to Liannet for the great room and to Ivan, Dennis and Dano for the laughs. Thanks to all the bar and restaurant staff who did their best everyday. Go with an open mind, bring snacks and you will have a great time. If you focus on what is available instead of what is missing, you will have a much better holiday. We will be returning in the future.

The beach is great and clean.The employees are great.The food and the liquor was horrible.The manager and the supervisors should open their eyes and treat their employees better especially the night supervisor for the dinning room at the buffet.He does not know how to treat people.I witnessed him berate many of employees in view of all the guests several times.We have been going to the resort since 2006 and have come to the decision we will not return. Really disappointed.