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My trips

Sign-in to access the following self-serve options

Plans change, so we’ve made it easy for you to manage your trips online.

We recently updated our reservation system. And we understand that you may have some questions when it comes to being able to change or even cancel a booking online. We hope that the following will help you.

You may not be able to cancel online, so you’ll need to contact us at 1-888-WESTJET (1-888-937-8538) for assistance, if your booking:

  • was purchased with WestJet dollars or cash.
  • is for a flight departing within two hours. We are unable to process a change or cancellation to your booking, however, we may be able to accommodate you on another flight.
  • was made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.
  • bookings made through our airline partners (codeshare flights)

 

You may not be able to change your trips online, so you’ll need to contact us at 1-888-WESTJET (1-888-937-8538) for assistance, if your booking:

  • was created within the last 24 hours.
  • has a seat assigned on your reservation.
  • was purchased with WestJet dollars or cash.
  • touches down in more than one city (multi-city).
  • is for a flight departing within two hours. We are unable to process a change to your booking, however, we may be able to accommodate you on another flight.
  • was made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.

 

For any bookings made via:

WestJet Vacations or WestJet Vacations Groups bookings, please contact the WestJet representative assigned to your reservation.

WestJet Groups, including weddings, conventions, sports or schools, please contact the WestJet representative assigned to your reservation.

An airline partner, travel agency or tour operator, please contact them directly as all modifications must be managed by these partners/agencies.

You can add, change or remove a seat online

Easily change your seat selection up until two hours before the scheduled departure of your flight.

For more seat related inquiries please visit our FAQ page.

Add your travel documents, such as Passport, Permanent Resident Card, NEXUS Card and Known Traveler Number.

You can now upload your travel documents and make special service requests online, to ensure a quick and easy check in at the airport. Your contact information and WestJet Rewards number can be changed or revised in a self-serve platform on My trips.