My trips

Manage your trips on westjet.com

You just need a reservation code or WestJet Rewards account.

Plans change, so we’ve made it easy for you to manage your trips online.

We recently updated our reservation system. And we understand that you may have some questions when it comes to being able to change or even cancel a booking online. We hope that the following will help you.

You may not be able to change or cancel online and will need to contact us at 1-888-WESTJET (1-888-937-8538) for assistance, if your booking:

  • was created within the last 24 hours.
  • is for a flight to/from the United States, Caribbean, Mexico or Central America.
  • has a seat assigned on your reservation.
  • was purchased with WestJet dollars or cash.
  • touches down in more than one city (multi-city).
  • is for a flight departing within two (2) hours. We are unable to process a change or cancellation to your booking, however, we may be able to accommodate you on another flight.
  • was made with special arrangements – for example: travelling with a pet or a guest that requires the use of a wheelchair, portable oxygen, etc.

 

For any bookings made through:

  • WestJet Vacations or WestJet Vacations Groups bookings, please contact the WestJet representative assigned to your reservation.
  • WestJet Groups, including weddings, conventions, sports or schools, please contact the WestJet representative assigned to your reservation.
  • An airline partner, travel agency or tour operator, please contact them directly as all modifications must be managed by these partners/agencies.

Aisle, middle or window?

Select seats through Manage my trips.

Select or change seats through check in 24 hours to 60 minutes before you fly.

Online check in is available from our website, mobile web, iOS and Android apps.

Update your details through Manage my trips.

Add travel document info through Manage my trips.

If you’re travelling internationally, enter your travel document info (i.e. passport number) and you won't need to enter it again when you check in for your flight.

Check-in online now

Check-in online now

Check-in online from 24 hours to 60 minutes before you fly to get your boarding pass, select a seat, and more.

Check-in now

WestJet App

WestJet App

Our app lets you sign in to WestJet Rewards, view upcoming trips, view flight status, check in, reference travel info, and book your next trip. The WestJet app also lets you access WestJet Connect, our inflight entertainment and connectivity system.

Learn more