Occidental Costa Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 9427 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Over the moon in Cancun

    Reviewed by Carol D(Region of Waterloo, Canada) on Aug 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Good resort. Good entertainment. Good food. Don’t know about the drinks we are non drinkers. It’s true the beach area is not the best. Felt safe both on and off resort. Met lots of Canadians and Americans.

    Loved our time here

    Reviewed by cynthiasT9631YN(Tucson, Arizona) on Aug 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and a couple friends went for a bachelorette, and we loved it here. We got food included which was a great choice, didn't have to worry about food. And they had shows in the evening and a bar on the beach. All the employees really took care of us, from the dining staff to security to bar tender. One night, a drunk guest was being disruptive and rude to us, and the bar tender kept an eye on us and him and made sure to call security when needed. Shout to Cesar borragon and our bartender whom we drunkenly nicknamed Luis.

    We enjoyed it but...

    Reviewed by travel2476u() on Jul 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our first all inclusive and i'll list pros and cons of this place PROS: Food (book the restaurants, amazing) Staff: super nice and friendly. ROOM: BIG and cozy. Pools: Great, big. #Drinks: almost always great. Throw them a couple of bucks, they deserve. Entertainment: sure, most of it was corny but very nice and fun. CONS: FREE Shuttle service, they dropped us off at other Occidental in Cancun(like we would know there were two far from each other and had to pay for taxi to this one) Booking: They charged us twice and had to fight to get charge taken off. Beach: Not really there. small. Room: large but old looking from 1970s. In the end, the staff, food, and entertainment made this trip great. Would I go again? hmm. I might try some others in Cancun.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Service

    Service-4

    I would give this place a negative if I could.

    Reviewed by shelbyr870() on Jul 13, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Customer Service is terrible. I rented a room and it was confirmed. When I got there they had no rooms available and wanted to ship me down the road. I ask to speak with a manager and waited for over an hour and half. No manager still....but they finally found me a room. I finally found a manager walking around and he said he was not the right manager to talk to. Found another manager who wanted to make things right, and did NOT. Said we wanted to stay another night he would call our room with a discounted price. Never did. We checked out and went to another place. It is a hassle to be in another country and have to find different arrangements when you think everything was planned. Ruined a whole day of my vacation.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-1

    Value

    Value-1

    Al-la-carte restaurants ALL DAY

    Reviewed by E5290QMnatalied() on Jun 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a great time at this resort, small enough that we felt like we got a personalized service. You have to book to eat at the al-la-carte, but there was no limit as to how many nights you got to go. So get up early and reserve dinner each day to get the best food!! TOP TIP: you're welcome to go to the al-la-carte restaurants for breakfast & lunch (they have a buffet), but this wasn't readily shared.... Christian Balam from the plated dinner service was wonderful!! Working at two of the three al-la-carte restaurants for dinner, he remembered our drink orders and was very attentive to us. Great small talk and had some good insights for trips off the resort!

    Individual ratings:

    Service

    Service-5

    Value

    Value-4