TripAdvisor Traveler Rating

The Wetin vacation club is a terrible operation. I had to cancel due to Covid and couldn't reschedule due to family illness--nw they won't let me have my $698 deposit back nor will they let me reschedule. As a loyal Marriott Bonvoy member, I'm shocked at how little they seem to care about their most valuable customers--losing my loyalty for the price of a $698 refund or credit.

We come every year since 2018 and used to love it. There are 3 Westin Resorts and Nanea used to be the best. But mgt decided to take the pool chair cushions away. You literally get a pain in your ass after an hour. Do yourself and your ass a favor and book with the other Westin properties (called North and South), better pools and the chairs have cushions so you can enjoy yourself.

Awesome location- lovely resort - great pools and hot tubs. Rooms are spacious- great views of the ocean. Plenty of space to layout. Beautiful sunsets. Lots of snorkeling right on the beach. Overall great place to stay. We will be back. Loved everything about it.

10/10 stay at The Westin Kaanapali Ocean Resort Villas! This was a beautiful resort, with all amenities as pictured. It was exactly what our family of 3 needed for this trip: all the amenities of a resort, but with the comfort of our own apartment and kitchen. I was a little hesitant to book this spot after seeing all the negative review on TripAdvisor, but reminded myself that usually its the unhappy guests that will complain online, hence why I am taking the time to write this positive review! The grounds are beautiful, pools are amazing with excellent pools for the little ones. The views of the ocean were incredible, and we saw at least 10+ whales from our balcony daily. The beach is steps away from the resort, and is great for snorkeling. We used the grills on the property on most evenings, and on the other nights we went to the nearby restaurants within walking distance (recommend Dukes!). Several online reviews complained about the view. We booked an ocean view, which as several reviews mention, means even a sliver of blue counts. Our original room would not have had a good view (back corner, 2nd floor), but on checkin we simply asked for a room with a better view, and Sabrina at the front desk accommodated! We were right by the ocean front rooms. An added bonus is you also have access to the pools/restaurants at the newer next-door Westin Nanea, which in my opinion has a better kiddie pool. We were very happy with our stay and recommend this resort highly!

This is our 6th year at the Westin Villas. We have stayed in various rooms throughout the north and south properties. I have had 5 surgeries on both of my knees with painful arthritis as a result. I called a week prior to our visit to request a ground floor unit. We arrive and we are 5th floor literally the farthest we could be from anything. I went to the front desk and they said the could move us mid visit a little closer but not really. I am so disappointed and on top of everything our “hallway” to our room is like a homeless camp full of garbage. Not coming back.