Occidental Papagayo

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5669 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Buyer beware.

    Reviewed by michaeltravelssome(Sacramento, California) on May 04, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Unfortunately we booked a room through hotels.com. the booking stated that room service is included for the 14 days of my stay. I spent 2 hours on the phone with hotels.com every day for the last 4 days but they and the resort cannot fix the issue. Buyer beware, you are not guaranteed what is stated on your reservations confirmation when using hotels.com and trying to get help from Hotels.com is impossible. I was explained that this was a miscommunication between the resort and hotels.com but at this point I’ve been told to move to a new resort or accept the room as is. I look forward to reviewing the resort fully once our stay is complete but obviously cannot review the room service that we did pay for in the daily rate.

    Non-Negotiable

    Reviewed by IrishCueTravel(Cornelius, North Carolina) on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This review is of the front desk and the Barcelo management. My trip and arrival to the Occidental Resort was delayed due to my unplanned emergency room visit and illness. I notified the resort three days prior to my arrival. ( actually while in the hospital ) My room was fully paid for. I hoped to reschedule my trip in August. And will be going to Costa Rica in August, as my airline was very understanding and reissued my flight tickets , with no penalty. However I was not allowed a change of dates for the Occidental resort, neither the Occidental resort or the home office for Barcelo, would offer any consideration or change of date options. And of course , No refund of any portion of the $ 1,000 USD paid. So travelers be aware of this " Customer Service " nightmare resort.

    Individual ratings:

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-1

    Anniversary Getaway

    Reviewed by Angel C() on Apr 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    An amazing adult only hotel for people or couples that want to relax and enjoy themselves. We had a great overall experience during our stay in the hotel, from the first day getting there until our last day leaving. They really made our stay unforgettable.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

    Buyer Beware

    Reviewed by Emily E() on Apr 25, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Buyer Beware, I have stayed with my immediate family ( 8 adults) at two separate Barcelo's in the past, Mexico and Dominican Republic. Both stays were absolutely amazing. I have been so happy with Barcelo, that I decided to book a trip for my family again, this time in Costa Rica in January 2022. When I went to book my trip, there was a computer glitch. Instead of having 4 rooms booked for 8 adults I was charged for 6 rooms for 12 adults. I immediately recognized the error and called Barcelo the next business day. The people at Barcelo headquarters were wonderful, explained this error would be resolved no problem. However, the hotel in Costa Rica maintains control over their own reservations and will not refund me for the 2 rooms. I have spent countless hours on the phone with Barcelo Resort with no resolution. It is absolutely mind boggling to me that they won't refund my money, and sell the rom to another individual. So I am stuck disputing my credit card or finding 4 additional adults to bring on my family vacation.

    Individual ratings:

    Service

    Service-1

    El servicio Ay B excelente

    Reviewed by Rebecabk18() on Apr 22, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Enrique fue un gran afrition... It is our honeymoon and the attention received by Enrique from A&B was amazing!! Amazing experience... We had trouble in reception.. But everything was forgotten due to the service provided by Don Enrique and his full team