Luna Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1091 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    No complaints

    Reviewed by thebeana(Kelowna, BC) on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    What I liked about the place is that is was small enough to enjoy all the amenities. Can't beat the location and all of the staff I encountered were very pleasant. My entire family went (6 different families) and it was perfect to hang and mingle. Some were on the beach, some by the pool. A couple rooms had tired and worn out furniture but not the end of the world. Would definitely stay here again.

    Beautiful Place

    Reviewed by Navigate406781(Castlegar, Canada) on Feb 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    For an older building it is well kept, clean and the pool and gardens are beautiful! The beach was great and hotel is in a good location. Found all the staff excellent. Mostly middle age to seniors staying there, so probly boring for young adults. Gorgeous views from your room.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Clean, quiet, accomodating

    Reviewed by 784kristinem(Lynnwood, Washington) on Feb 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This would be my first choice of a Hotel when I return to Mazatlan. Great location,, quiet beach and pool, nice music and buffets are fresh and many choices. All of the staff from concierge, front desk, bellman, servers bar staff, lifeguards and housekeeping are 'THE BEST"!

    Great stay.

    Reviewed by _lrich320(Mazatlan, Mexico) on Feb 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for 2 wks. Great location, secure parking, friendly staff. Comfortable suite with beautiful ocean views. Love sitting on the balcony, listening to the music in the afternoons. Thanks to our excellent maid, bellman, and especially Hugo Torres at the front desk who spoke excellent English and understands customer service. We will be back.

    Great location, but upgrades needed

    Reviewed by Journey63035361372() on Feb 04, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Staff are great. They dont hesitate to help and get what you need. Location is great. The rooms need some work. Older building so needs sink and showertapes replaced, cupboard doors replaced, stove is rusty so doesn't heat, frig froze everything. Biggest complaint is the volume of the music poolside. TOO LOUD. Every one was complaining. There was live music in the restaurant on the weekends and still the poolside guy had to have his music on too loud. Had company over and had to shut out patio doors to talk.