Secrets St. James Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8163 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing!!

    Reviewed by ericrE437LI() on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This Hotel was amazing!! My cousin had her wedding here. My whole family loved the staff!! and everyone was attentive and very professional. Special shout out to the morning bartender Jheanell aka mama.. she definitely was the highlight of the trip she made everyone feel at home and took care of us. We will definitely be back one day!!

    Don Lanier

    Reviewed by donlP893SE() on Feb 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time there. The staff was amazing, the rooms were very nice, the pools and beaches were clean, the resort was great, and the people were nice. Our concierge was Chantal, and she was awesome! We will definitely be back!!!

    Nimrod Minnesota

    Reviewed by TanyaB2246() on Feb 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was fantastic!! The staff was amazing . The entertainment was spot on!! TJAY AND SKY WERE WONDERFUL!! Tasha my girl!! Never let us want for anything!! The bartending staff was great!! (NISHA) capt.

    Had a wonderful experience, nice resort, nice people Jamaica LOVE ! LOved thi

    Reviewed by MarcEllis79(Salt Lake City, Utah) on Feb 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Ok I am going to start this by saying the only real negative things I can say when we booked our trip they showed on there web site and told to our travel agent that the Hobie Cat sail boats were included in non-motorised water sports at no extra cost, On there website right now it states that there are sailboats included but then it also list catamarans with a little * to indicate extra costs. well considering they only have the hobie cat catamarans this is very deceptive. Free sailing is one of our key points in where we book a vacation as it is something we enjoy and do a lot. So as wonderful as everything was and as much as I would like to stay again I will not because they charge 80$ an hour for the catamarans :( Also note that eating anywhere on the resort is best at least 45 minutes before they close, trust me the difference in the food quality at open and at close was shocking. All of that said it was a wonderful place. Very friendly staff ... when I complained about the cost on sailing and the fact we booked there for the reason they included sailing they contacted management and the very next morning I got a call first thing in the morning stating it was all taken care of and it would be complimentary for the duration of my stay. I want to say thank the fantastic staff for making my stay perfect. when they say welcome home .....they meant it wow it was awesome I have so much to say positive its overwhelming I do not know where to start .. within a couple days the staff would greet us by name that was amazing But one of the things that really stuck out for me was my wife one night at dinner said she was really enjoying the wine they had, later that night when we went to our room there in our secret box was a bottle of that wine and two glasses. that really just amazed me. The staff was great and man did we have a lot of fun our favorite bar tender Everett was entertaining and friendly we already miss him very much that man was amazing at his job and just really made things fun and entertaining what a guy ! The rooms were amazing the grounds clean and very well kept just a great place !

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Great vacation- go now!

    Reviewed by SWF111111(Baltimore, Maryland) on Feb 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fabulous vacation at Secrets St James. Food was excellent, staff was wonderful, the weather cooperative, and the resort gorgeous. If you need a vacation, this is the place to go, and now is the time to go. Flew out of BWI - quick lines. Got a bit bogged down in customs at Sangster, but not enough to be annoyed or wish we purchased Club Mobay. Easy transfer to hotel via Amstar. Free upgrade to Preferred Club. The room was beautiful, spacious and comfortable. The grounds are fantastic and due to the pandemic, not crowded. Very safe if you are worried. Never had my temperature taken so often! Probably 10 times a day. The covid test for re-entry to the US was quick and easy. Loved all the food - buffet, Patio (Mex), French, Italian. Best staff ever - so friendly and helpful. Again, it’s not crowded, you can sit wherever, whenever, and stay as far away from other guests as you want. The flights were half full, no lines at the airports, other than Jamaica customs. Fun, easy and safe trip!!!