Wyndham Grand Orlando Resort Bonnet Creek

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6615 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    disney1st

    Reviewed by gbird14(Radcliff, Kentucky) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel was overall average especially for the high price. I did not like how the room is not cleaned during the stay and how the hot tubs were closed. There were many hidden fees and breakfast should have been included. I would not stay at this hotel again because i dont feel it is worth the price as average as it is to most other hotels in my opinion that are much cheaper.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    An Incubator for Covid

    Reviewed by Laura01760(Natick, Massachusetts) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I was in a wedding hosted by this hotel. We were promised before arriving that all of these covid protocols would be followed, and then when we got there everything changed. Events that were supposed to be outdoors were moved inside. Options for outdoor seating, or boxed meals for distanced eating were not followed through. The hotel did not enforce a masking policy indoors. They even had staff members not wearing masks (yes, Wendy, the reception manager, I’m talking about you). At one point they purposely closed the doors to the ballroom to prevent air from circulating. Just a complete and total disregard for any measures to reduce the spread of covid. There was no excuse for it. You are in Florida. People come for the weather. You should have figured out how to run this whole thing outside. And as if that reckless and irresponsible behavior wasn’t enough, they also had a few other colossal mistakes: they messed up everyone’s reservation—including not having a room with a king for the wedding couple; they lost an entire layer of the wedding cake; the coordinators were consistently late for meeting times and unreachable for the bride at key moments; they were late setting up for the ceremony; broke the glass during set up; and they couldn’t even wait for the guests to finish the cocktail hour before setting the pool back up...so there were random hotel kids running around in wet bathing suits through the cocktail party. Avoid this place like the plague that it is. They will overpromise, under deliver and nickel and dime you on everything—$6 for a bottle of water—and on top of that you will get what ever new strain of covid is incubating in that cess pool.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-1

    Best Resort Ever

    Reviewed by m0neym0mma(Brooklyn, New York) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very clean! Huge property! EXCELLENT customer service ! Room service was great for people like us who were scared to dine in. Win Win all around. Highly recommend! Five different pools to choose from. Only Con was the Damage Refundable Deposit they don’t mention prior to booking.

    Excellent Guest Services

    Reviewed by j0hneadair() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was on a personal vacation with my family at this property. The staff at check-in, check-out, pool and restaurants were as expected from a property of this reputation. However, the staff really shined when we encountered a problem. This was a BIG problem created by another hotel guest in the room next to us. The staff went over and beyond to rectify the issue. The property, amenities and staff are amazing!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Excellent!

    Reviewed by RickBids(Indian Rocks Beach, Florida) on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent hotel, excellent stay and great staff! When we entered the hotel we were greeted by Rick who was absolutely awesome. Rick showed us around the hotel and explained how everything worked, where to eat and the times of the different restaurants, and even gave some inside information that greatly assisted us with our stay. The hotel and room was very clean and nice, not to mention all the pools and amenities. We highly recommend this hotel and make sure you take care of Rick, because he certainly took care of us!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5