TripAdvisor Traveler Rating

Beautiful hotel! We got a great deal on allinclusiveoutlet.com and for the price this resort was amazing!! The good: Gorgeous property. Food was decent. Impressed by buffet food. Service was pretty good. Bartenders were fun. Has a dance club of you like to dance. Plenty of entertainment. We had a swim out and it was great and huge! What could improve: Biggest downgrade for me would be the drinks. Pay for privilege if you want alcohol you recognize! Food good not great. Went to Sakura pez dama and the buffet. Beach is rocky but lagoon is nice. Overall would probably return if I could find An amazing deal like this time!

We upgraded our room and it was in appalling condition for a hotel that’s only been open a few years. The reception do not want to help at all. The staff as a whole are very friendly but the reception staff service is very poor. Guest services was also very helpful and nice. We came as a family of four and do not drink. Most hotels all the bars have a coffee machine. To get a coffee here they tell you to go to mikes coffee shop and the wait time to get a coffee here is around half an hour it’s ridiculous to wait this long when our children are with us. I would come to the Dominican because the people are friendly just not this hotel. It is not 5*

Wonderfull vacation at Ocean El Faro Resort. We have been to many AI resorts in the Dominican, Mexico and Jamacia. This Resort has amazing hugh pools, wonderful friendly staff through out the resort, and spacious rooms. It is a large resort and requires a bit of walking, there is some shuttle service but not nearly enough if you have difficulty walking. The bars and restaurants were lovely, food is tasty, many options, well presented, although often served cold. This is the first time I've encountered that on a regular basis through out a resort, part of the problem may be the A/C was turned up so high, the restauants were cold, especially the main buffet, we sat ouside when we could. They did provide micowaves in the buffets that we were happy to utilize. The grounds were perfect, we found the rooms, public bathrooms and public spaces to be clean and well maintained. We stayed in the El Beso (adults only) section and were delighted with the adults only restauant and two adults only pools. we never had a problem finding chairs at the pool. The lazy river is fun. The kids have a hugh pool/water slide/park. The entertainment team was a delight! We did not see the evening shows, I'm sure they have wonderful talent, but in 15 years we have seen the same shows too many times. The sea side was rocky, a lagoon located next to the property was very nice although not really part of the resort. I highly recommend this resort as long as you are able to walk some distances without difficulty.

My husband and I visited Ocean El Faro in February 2024 for our honeymoon. We had a late flight that was delayed, so we got in very late. We were recommended to get food at the Route66 restaurant as it was the only place to get food at that time of night. It was a terrible start to our trip. The staff were very rude, my husbands burger was almost entirely raw, and my chicken chipotle quesadilla was just half melted cheese on a tortilla (no chicken or sauce). When we finally got to our room there was an immediate musty damp smell. We then noticed there was blood on the bathroom wall, disgusted but exhausted we went to sleep and decided to deal with it in the morning (the bed was luckily clean). First thing in the AM I called the front desk to complain and ask for someone to come and clean the bathroom at the very least, they expressed they would send someone right away to clean. After 7 hours and 5 more phone calls we ended up finding a house keeper ourselves and asked for her to clean the bathroom. There was however black mold in the shower, all around the bathtub and on the ceiling of the bathroom as well, disappointing as we were excited to use the jetted tub. From there our stay got a little better, we had a swim up room which was really nice, the pools were very clean. The pool staff were great the first couple of days but then seemed to disappear even after we tipped generously. We ate at almost all of the A la cartes, the French, Japanese and Italian were all amazing food/atmosphere, the steakhouse was pretty good as well. The buffet was just alright, there was a wide variety depending when you wen, I would say it was better for breakfast and lunch but skip it for dinner perhaps. The beach front restaurants were confusing, as the only one we were allowed in was closed for renos but that wasn't posted or communicated anywhere. The beach was quite disappointing, our travel agent said it was swimmable but I wouldn't say it was very easily swimmable as it had a lot of sharp rocks at the entrance to the water. We found a much better beach just off the resort on the last day, which was disappointing because it was amazing, clean and crystal clear. Because it was off property they don't advertise it. The lobby bar, piano bar and the sports bar were all great, the staff were great there as well. Overall the room really put a damper on our stay and we likely would recommend this place if it wasn't for that, but the bathroom smelt awful due to the mold and poor ventilation. We were quite disappointed with the front desk staff in their lack of help with the room too. It was a very hit and miss stay, we definitely would pick somewhere different next time.

Muy bien. Excellence. Johnny had great service. The food here is exceptional. The shrimp cocktail for the appetizer was exceptional. I had the pork chop and petit chatieubriand. They were cooked perfectly with just the right amount of seasoning. The spicy margarita was the cherry on top for me.