Hilton Playa del Carmen, an All-inclusive Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 20623 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great location and service

    Reviewed by R9111YWlaurav() on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort did not disappoint. The service was five star anytime we needed anything there was always somebody there. We booked two swim up room as and Eric was our server everyday he was amazing. There were plenty of activities by the main pool. Our server Alejandra did not let our drinks get empty. We also had the opportunity to book a private beach dinner our servers Kevin and Alejandra were on point! I would recommend this destination any gay or lesbian couple they were amazing!

    The best getaway- so relaxing

    Reviewed by ChrisandEdwin(Playa del Carmen, Mexico) on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Hilton has outdone themselves here. From the moment we arrived, covid precautions have been implemented in such a way that staying here I’ve felt like I forgot what’s happening around the world right now. Capacity I was told is 25%. If feels like less than 25% - which has been great. Poolside, Fernando and Andreas have been the hostest with the mostest in keeping a welcoming environment with a chill schedule of things to do throughout the day. I’ve had a lot of fun participating in their activities, lots of laughs too. The hotel staff around the pool have been SOOO ACCOMMODATING. 9am yoga has been so great in front of the ocean every morning and the fully equipped gym has been a blessing as well. Yes, this is a luxury all inclusive resort for adults, but they’ve really mastered taking the experience up a notch. Best week in a long time. Definitely will come again and highly recommend.

    Excellent service. Quality cuisine. Yoga & Fitness

    Reviewed by edving2015(New York City, New York) on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So great to take a break and visit the Hilton in Playa. Adults only, great cuisine and all inclusive (good stuff, proper French and Mexican, delicious ceviche served by the pool in your very own cabana). Special thanks to Andres and Fernando for doing a great job by the pool entertaining guest. Also, yoga at 9am daily. While being an all inclusive resort, this is also a wellness retreat.

    Vacation

    Reviewed by txscarrieann321() on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time at this resort! Absolutely gorgeous. Andres, Fernando and Fonzie Best service! Very quite because of covid. They made the best they could Thank you for having us here. We usually stay at the Panama Jack, but absolutely love this property much better.

    Vacation to Remember

    Reviewed by PayneGoddess(Rosharon, Texas) on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    To say we had an excellent time would honestly be an understatement. Hilton went above and beyond to provide my family and I excellent customer service. The staff was super professional and were very accommodating and they made sure that we had everything we needed and more. The resort was very clean from the rooms to the restaurants to the pool area. They even had stations to sanitize your feet upon entry to any door as well as sanitation for your hands at every elevator and door. They took every precaution to social distancing and hand hygiene during this global pandemic. Oh and the food at every restaurant we visited was absolutely amazing . The last night was at the chefs table and it is truly worth it!!! Last but certainly not least I have to personally thank Mr. Eric Vasquez at the front desk for giving our trip an extra elevated experience . He truly was an awesome personal concierge with having us only truly focusing on enjoying the resort relaxing and having a good time. Mr. Eric is truly the man with the plan and solutions for everything !!! Then when you are looking to go on any excursions go talk to Mr. Angelo Posadas for making all of your excursions dreams become a reality. We were able to go snorkeling on a private boat, zip lining through the jungle with atvs as well. With an absolutely amazing personality to go with it. Both of your friendly attitudes and customer service truly made my entire family feel at home while we were in paradise . You both truly deserve 10 stars because you will forget what people have done but always remember how they made you feel. So because of how your team made us feel , the Resort and your top notch services the Hilton Playa De Carmen will be our resort of choice for Cancun from here on out. We’re already planning to renew our vows here for next year and bring more family. Thank you this was a truly needed vacay and you exceeded all of our expectations!!!