Cozumel Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4534 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Winter family vacation

    Reviewed by Sunset515() on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Enjoyed a relaxing week at Cozumel palace. Our waiter Hilario was very attentive and accommodating with special request at Flamingoes. Would always request his section knowing our service would be amazing. Hostess Martha always greeted us by name and would quickly get tables ready for our party of 6. Pool waiter Darvin checked on us frequently and never let us have to leave our chair or spot in the pool to have to get anything for ourselves.

    The best service

    Reviewed by Kirajane28() on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Martha was always smiling and very friendly. Also Hilario and Darvin were on top of their game with the service and always with a smile! They made you feel like you were part of their family from the time we arrived! Hilario made a special drink for me at dinner and made the table napkin animals!

    The "yes" resort

    Reviewed by D1306VTrobertw() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I have been traveling to Cozumel for years and have stayed at The Palace at least a half dozen times. They are very attentive and have some of the best service on the island. Carlos is one of the hardest working men around the pool. You will never go hungry or thirsty when he is working. Suehey is running the dive groups and is one of the friendliest people you'll ever meet. The bellhops and concierge are outstanding and always ready to help. My wife has a serious gluten allergy and the staff was always willing to help her and prepare food that was safe. If you don't like being told "no" this is the resort for you. Even if they can't honor a request they will try or to come up with an alternate solution.

    Nice resort

    Reviewed by vidyanahar() on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a good time staying at this resort during Thanksgiving week. The place is beautiful, rooms are good size. We had the ocean view. Nightly entertainment was fun. They have a beautiful pier in the ocean. Enjoyed our first scuba diving experience in the resort facility. The location is very good - close to the airport, we could walk to the town, and to the nearby stingray beach facility.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Water Aerobics

    Reviewed by Reaserlinda() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Juanco was absolutely great. It was only his second time as he is new to Palace. Victor is also fantastic at water gym. He has muscles that won't quit and a very great workout that leaves you exhausted.