Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8748 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful Resort with Great Staff

    Reviewed by alex c(Napa, California) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel was clean and safe. We had an ocean view corner suite that was roomy and quiet. The cleaning staff did a wonderful job timing services to not interfere with our stay. We mainly ate at Pelicanos (the outdoor oceanfront restaurant). The food was first-rate and the staff was attentive and friendly. Kudos to our servers Noe, Sergio, Juventino and Elias. There was wide variety of menu choices, well prepared and lots of fresh fruit and vegetables. My wife especially enjoyed the "Coffee House" for iced tea, pastries and small bites. Jose Luis took great care of her was fast, attentive and always checked in with her to see how her visit was going. The hotel took great care to keep us safe during this health crisis. We will cetaininly go back again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Romantic and relaxing

    Reviewed by 89aimeej(Cairns, Australia) on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Every time we come here, it reminds us why we return. From the moment you arrive, it’s clear the staff wants you to feel welcome! Whether we were poolside or beachside with Ligia bringing us refreshing drinks, or enjoying delicious food at Spice with Fabian C., we knew we would be well taken care of. This all inclusive adults only resort is a beach lovers paradise. Perfect for a romantic, relaxing get away.

    Spice Buffett

    Reviewed by jameskM7857IW() on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Went to spice Buffett every day. The service was FANTASTIC! Literally not one complaint about the servers. Carlos martinez and Fabian canol gave us great service that will make us keep coming back always! They’re the best! Thank you so much for making our trip great!

    Nice Place

    Reviewed by 185joshf() on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel staff was great the entire time we were here and seemed to keep things clean given the covid situation. Julio with Aqua World gave me my Padi dive classes and was awesome. Room was nice but a little small for the price and stayed 2 weeks. It would have been ok for a long weekend. Couple negatives or things to improve: - The spa was super expensive. We finally decided to go on rainy Sunday and they could not take us. We would have liked to spend the day there but couldn't. - No ice bucket by the pool for beer and water. The staff tried to make fast rounds but things got hot and were no good.

    Girl's Trip

    Reviewed by angelacI8477QB(Richmond, Texas) on Jul 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful hotel with superior accommodations! Food was amazing! We were fortunate to have four beautiful days there. The water was absolutely gorgeous. This was the perfect getaway to get a break from all the COVID worries. The property did a stupendous job of keeping things clean and we were never concerned about compromising ourselves. The wait staff and bar staff were AMAZING - not only were they attentive to our requests but we became friends with so many of them especially Eloisa, Reyes, Gilbert, Carlos, Fabian, Sergio, Julio and so many more. They truly made us feel welcome and like part of the family! I look forward to my next visit! Thank you Hyatt Zilara Cancun for making our stay one that we will remember always! Until next time stay safe and healthy!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5