Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9264 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great stay

    Reviewed by Yagera1987(Bend, Oregon) on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing first stay at the Hyatt zilara!! We moved here from another resort and couldn’t have been happier. Special shout out to Carlos at Pelicanos for always taking great care of us when we would go for lunch! Rafael Torres for helping us with our rooms! Ivan and David from room service! Jose was our cabana server one day and was awesome! Onesimo our pool server for the 3 days was also awesome! Thanks to the amazing staff! We look forward to coming back in April :) -Austin Yager

    One of the best all-inclusive resorts in Cancun

    Reviewed by Dana S() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Good value for money, variety of dining options, great location. Could use some improvements as some amenities in the rooms are a bit dated, but this did not bother me too much. Excellent staff, attention for clients - they went out of their way to make you feel safe and cared for despite covid situation. I will come back, for sure.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Amazing Hotel

    Reviewed by schindlerstacy() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing Hotel! The staff is very friendly and super accommodating. The pool area has so many places that you can sit and it was always very clean! Our room was very clean and they ensured that everything was disinfected before we were allowed in our room. They even disinfected our luggage. Highly recommend this place if you are staying in Cancun and want a report that is adults only!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    I should move here!!

    Reviewed by Alfaro1994() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hyatt Zilara is one of the best hotels to stay at in Cancun, my friends and I go all the time, our favorite workers are Abimmel, Carlos, and David, and Ivan! They always make sure that we are taken care of, it is a beautiful hotel, and located right on the beach! BY FAR the BEST HOTEL to stay at!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Honeymoon ??

    Reviewed by lk1087(Staunton, Virginia) on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We cannot say enough wonderful things about Hyatt Zilara Cancún! We had a wonderful time! Stayed on the resort the whole time. Food, drinks and service were top notch. Even a little extras for our honeymoon! We will be back!