The Ritz-Carlton Residences, Waikiki Beach

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 573 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent hotel in a good location

    Reviewed by kiwimh(Cumming, Georgia) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow! That was my very first impression on seeing the hotel and my room! I was very impressed with this hotel and the professionalism of all of the staff. The rooms are large, extremely well-equipped and super clean. I was greeted with an orchid lei and then with a welcome drink - you don’t see that too often anymore! I had an ocean view room with lovely views. I would definitely want to stay here again.

    Disappointing Stay as a Titanium Guest

    Reviewed by nguyenau(Seattle, Washington) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Currently staying at the resort and have not been satisfied with my stay. Robin at the pool was helpful as was Benjamin in Valet. Titanium status is not recognized. I had observed a different titanium guest receive additional amenities such as a room upgrade, a pool cabana stay which was complementary as of September of 2019. We were not offered any amenities this stay, not breakfast, not bonus points or anything. The front desk manager, Mary Jane assured we would have a late check out at 4 PM, when I called to confirm the next day the front desk staff was not aware of it. It created hiccups throughout our stay and did not make it enjoyable. For this price point, I would expect everything to fall in place, the Ritz Honolulu falls short. When we arrived at the resort at 1:30 PM, we were told a room upgrade was available for a fee but not complementary. I feel like if the room is available, why not offer it to a guest, the manager told me the reason is because those are residences that are owned. They are not complementary but we could purchase the upgrade even though they are vacant. We had to wait for our bags from the bellman and arrange our bag in the lobby while a room was available and vacant. So bottomline is Titanium status is not recognized at this hotel and I would certainly not stay here again. I have received more recognition and upgrades at the Westin and Marriott as Titanium. Extremely disappointed.

    Nice- but not that special

    Reviewed by rodgernm(Boston, Massachusetts) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I was in town for work, I chose this location because I thought it would be a more premium experience (quiet, specialized service, etc) than a hotel that caters to tourists. First, I was disappointed in the location of the hotel. On the map it looks much closer to the water. It is a short walk, to Waikiki beach, but the views are actually to the West, and the water is further away. So, you see a lot more city in between. Speaking of city- the traffic noise is pretty loud. I was on an upper floor, but it was still surprised how loud the street noise was from the balcony. The good news is the sliding doors are very high quality- and noise was not an issue when they were closed. I did notice and appreciate that detail. As for the room, it was nice- but really just sort of average for an upper-end property. Meaning, if I hadn't known it was a Ritz, I would have thought it just a nicer Marriott or Westin. The bed was super comfortable and it was nice to have the mini kitchen, it was still a very small room and you could also hear noise from the hallway. Again, on my profile, I ask for upper floors and rooms away from the elevator, so my room didn't quite fit that profile and I was surprised the room was so galley style. (as in, one long narrow space) Service by hotel staff was great-- with the exception of the front desk when we checked in. A pretty chilly reception and the first thing annouced was: there are no upgrades! (OK, thanks, we didn't ask for one) So, overall, a nice place, and while I could normally balance out the non-beach location for the service, in this case, it didn't work out and I can't say I would recommend this hotel.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-3

    Fabulous

    Reviewed by 381judyd(Prescott, Arizona) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We cannot say enough good things about this hotel. The staff are wonderful and welcoming from first stepping foot on the property. We were greeted with leis and personally escorted to the check in desk. We received a welcoming drink and a towel to refresh ourselves as we completed check in. During our week, everyone was friendly, positive and extremely helpful. The room was beautiful and serviced a couple times a day, with water replenished daily and chocolates by the bed at night. We will definitely return and perhaps try another Ritz at their other destinations.

    The best place I have stayed in Waikiki

    Reviewed by KeoPAloha(Los Angeles, California) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I'm looking at buying a vacation rental on O'ahu. Unfortunately, O'ahu recently passed an ordinance limiting the neighborhoods where short term rentals are allowed: Waikiki, Ko Olina (leeward side) and the North Shore. The prices in Ko Olina are higher vs what I want to spend (more than $1 million), and North Shore is far. So I focused my efforts on condotels in Waikiki. The Ritz is very new, and in my price range: I gave it a test drive. Pros: The service was excellent. Yokina kept me posted regarding when my room would be ready; Big room (667 sf) with a large bathroom w/ two sinks, door for toilet, Toto washlet w/ remote control, a dinette, kitchen and two TVs; Firm bed; Large lanai; Sydney at the pool was supah nice. She hails from LA, but embodies the aloha spirit; Speaking of the pool, there are two. One for adults and one for kids. The adult has two jacuzzis and cabanas for rent; Spa and fancy restaurant on site; Large gym, but I would prefer a water machine vs little water bottles (be green); Close to Ala Moana, Foodland & Zippys, IMP and the strip (Kalakaua). Cons: Far from the beach; I stayed in the Diamond Head (East) tower. You have to check in at the Ewa (West) tower, and walk to the DH tower; I stayed in 1510. You have to traverse a long walkway that overlooks a parking lot. Not good for someone who doesn’t like heights; Gap under the front door that lets light in. The bed is right by the door. In summary, the pros are way better vs the cons. The cost was $620/night (Nov), which was $10 more vs Trump. However, in my mind, the Ritz is nicer vs the Trump bc the room is bigger, the bed is firmer, it has a better pool, and the gym is larger. I’m doing the math to see if I can generate sufficient cash flow to make a Ritz condotel work. However, if I do not buy, the Ritz will be my no ka oi (number #1) place to stay in Waikiki.