Ocean Riviera Paradise

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10749 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    First All Inclusive vacation

    Reviewed by melsV8245HB() on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First off this was my 1st international trip and all inclusive. I did book through a travel agent and I'm so glad I did. This gave me a rep to contact if any issues. Well the first 24 hours at the resort werent great. Really long check in, wrong room, no information given, etc. I tried talking to the front desk about the issues and they didnt care. So I contacted my rep and someone from the resort contacted me right away. Came to my room to correct ALL the issues. From then on the vacation was fantastic. I would like to include the names of the workers that went above and beyond to make our stay wonderful. I would like to thank Israel- GS, Pedro- pool towels, Eduardo- GS, Gamaliel and AlFonso- bar Daisy pool, and Jamie- H10 rep. I would love to stay at the resort again. The only reason I gave the resort a 4 out of 5 stars is due to the reception, the rest of the resort and staff where awesome!

    Horrible resort from top to bottom

    Reviewed by mikewD7033KM() on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    A word to the wise stay away ! Customer service is horrible here traveled w 3 other couples everyone had major issue. The service was terrible the steak house 4 times to get a med rare steak the manager said maybe try fish my cook is not that good? 20 min to get a steak knife . The food everywhere here was at best ok! The rooms absolutely disgusting black mold everywhere turn a chair over mold tiles mold . The room all smelled horrible mold and mildew found out the resort was closed for 3 months w out ac on and this is a major issue . The hot tub above our room had a broken pipe leaked into the bedroom they fixed it never cleared up the mess from the wet ceiling falling never replaced the towels we used to control the leak we asked 3 times . The ac in the rooms never worked gave up calling for them to fix it sometimes it took a day for them to come try sleeping w no ac . Lost power in the room twice . The rack in the closet was broken took two days to fix . The room never got under 74 degrees I have a temp sensor on my travel humidor. Horrible the pics look nice that’s it . Check in was delayed 4 separate times they kept giving us a time telling us to came back in 30 min over n over when we got to the room they were painting it to cover the mold great way to sleep w paint fumes and no air . Was in the el cid weeks prior and the moon palace few months ago . Both resorts are a much better choice then ocean absolutely horrible resort bad food untrained staff and not maintained it’s like they put lipstick on a pig looks nice in pic but it’s not . Don’t waste ur money here . Hotel manager could care less about the issues .

    Best Staff and Resort!

    Reviewed by arangel08(Rockwall, Texas) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We travel here very often, the reason we travel to this location is the staff makes us feel like family! Best Butter Ariz, she is an amazing Rock Star, Best Bar staff William and Vanessa! We are very proud to spend time with such amazing people! We have traveled many places and the staff keeps us coming Home! This place is our home way! Remote worker enjoying all the benefits. The comments about poor Service or poor resort, false information! I feel the people just like to complain! I promise if you want a great family place and great staff come visit! However pay for the upgrade to privilege and enjoy! We come every chance we get! Love the staff and resort!

    Vacation

    Reviewed by 6129vanhame() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Oceans Riviera Paradise was such a fun place to be for our vacation with friends. Multiple pool options depending on your mood. Wildlife was fun to see as well - could interact with monkeys every morning which was a really cool experience. Besides the amenities and great weather; the staff and people we interacted with specifically made our experience so memorable. First and foremost - Vanessa, William, and Romeo were so kind, funny and fun at the privilege pool bar. They really were a highlight of our trip and great people. We also enjoyed Aldo and Jose at the Privilege lounge. Aldo was so friendly and we even shared a salsa recipe - if you like spicy foods you will have to ask him about it. Zulda was our butler and was so kind. She helped us with many questions we had and got us reservations each night where we hoped for. She also helped us with a surprise to celebrate our friends engagement. Lastly, Jorge at Sakura was a ton of fun for dinner. Him and his dad were funny and made it more than just a dinner. We had such an amazing time and these individuals helped make the trip even that much better! Will he sharing our fun experience with friends and family.

    Birthday

    Reviewed by Cortesmv19() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love everything . The Amaranto restaurant super!!!!!. The food is grrrreat!!! Service superb . We will be back in September ????????. Monica hostess was wonderful. Definitly I put 10 stars!! Thanks for everything