TripAdvisor Traveler Rating

We stayed here for 2 nights as a stopover before flying to New Zealand. Wish we could have spent more time there! Excellent location for Fisherman’s Wharf, Pier 39 and Cable cars. The hotel is modern, clean ,very comfortable , great sleep. The buffet breakfast is truly wonderful- you name it they have it!! Staff are very friend welcoming, great fire pits and comfy seats if you fancy an evening drink outside.

Like many, I agree that this hotel is on the decline. It's not just the horrors of the Tenderloin or the increasing vacancies in Union Square (which are bad), but the prices in this hotel are insane--for the $50+ buffet breakfast in Poached, for parking, and for the bar. Staff is in abundance (vs. the last time), but the service is erratic and not friendly or attentive, though Poached was an exception. The $18 credit that Hilton Diamond members get is a joke given the prices in this hotel and the high probably you will not eat/drink in this hotel given the ridiculous prices. Internet is poor in the meeting areas; bathroom amenities are nonexistent; and you feel you are on rationing with the coffee/tea room station. Views can be good if you are high enough, but you have to be really high and the constant sirens in the Tenderloin are not appealing for those wanting a good night's sleep. I would strongly recommend people not stay here unless they have to for a conference or event in the area. And if you stay, consider eating elsewhere; parking elsewhere; and enjoying elsewhere. Sad to see another classic SF property hit the downward slope, but seems ignorant about it from the promo videos playing on the hotel tv channel.

Worst ever wifi I have ever used at any hotel in any city in this century! It keeps disconnecting. You need to click “forget this network” every ten minutes re-login. If it does login again, you can enjoy the wifi for another ten minutes. Just terrible.

I've been coming here for about 15 years for business meetings and this place has gone seriously downhill over the years, I had planned my two days tightly for my meetings and built in room service meals so that I wouldn't have to waste time to go hunting for food and wait in lines. I needed to work. But there's no room service even though they say they offer it. Also clock was at the wrong time and for some reason they use complicated clocks so that I couldn't set it (I wouldn't even care but I don't want to look at the clock in the middle of the night and be misled). Also they only gave you 1 tiny toilet paper roll and they don't provide extra so I had to waste time calling down (Hilton is hoarding toilet paper?). And iron didn't work. I know these things are small but they add up. And I don't mean to sound petty but coming here and paying high prices you expect the basic conveniences of a great hotel so you can get on with your plans, but everything about this place was inconvenient. Next time I'll stay at a different hotel, and as an officer of two associations that contract with this hotel for our conferences, I'll be sure to rethink our contracts. The staff that are here are great. I don't blame them. But I get the sense they are understaffed and that the Hilton managers did the numbers & calculated they don't want to hire more or train properly.

We were greeted very pleasantly on arrival. We booked a one bedroom suite and it was spacious and comfortable . Our views were very nice from 16 floor. The hotel in not a small boutique but caters more to conferences. The location is close to union square. The area is suffering with stores closing and homeless. Pity.