TripAdvisor Traveler Rating

On our last day of the trip, we had a nice dinner with colleagues by the pool. The Banquet Team was incredible and the service was even better. Thank you to Roger, Gerardo, Carlos Gongora, Tomas, Alejandro, and Alain (bar)! You all were great and made us feel so welcome. We will be coming back because the experience and the service was the best I’ve ever seen. Thank you

For those who book a stay at LeBlanc Cancun, consider a dinner at Yama, the Japanese restaurant. Growing up in a first-generation Japanese home, my mother taught me about the qualities of fresh sashimi. The sashimi served, especially the chutoro and toro, got a 9.9/10 on my scale. The tuna tartar was amazing in flavor and texture. We were fortunate to have Chef Freddy create a wonderful main course dish with sea bass and shrimp caramelized with his special sauce. To perfect the evening, the service was impeccably delivered by Manager Alexandra, Server Alberto, and Ivan. For those who enjoy sake, the collection offers a good selection of types and grades. Tatenokawa was superb, with a full and lasting taste, and the perfect balance of salt and sweetness. Yama is only one of many amazing restaurants on the property.

Best all inclusive I have ever been too. The butler service was on point. I am a foody and every were we at was amazing! Yama was my favorite. Bella was very good also! I am amazed by how close it was to the restaurants in Italy! Please come here! You won’t regret it..

Magical place. Amazing service. Kind people. The food was great at every meal. Byliyoel and Rodrigo were amazing hosts on our floor. Diana at the pool made our days so wonderful. Brandon our concierge was incredibly helpful. Can’t wait to come back.

We would like to express our warm thanks to team members at LeBlanc Cancun for making our stay a very special one. Their hard work, caring and attention to detail with over the top service and customer care keep us coming back year after year. First, a huge thanks to Santiago and Roberto, our butlers who attended to our every need down to the smallest detail each day of our stay even surprising us by leaving in the room a gorgeous charcuterie and fruit board with balloons and a beautiful message for my birthday. Special thanks to Santiago for his expert help in resolving an issue quickly and truly being an impressive problem solver. He went above and beyond his call of duty on a daily basis to personally make sure all our needs were met and we are so grateful to him for his kindness and outstanding customer service. It’s so welcoming to be warmly greeted by Edgar at Terrazza with a smile and a hug when seating us at our favorite table. He is attentive and always remembers our favorite menu items going above and beyond on special requests. Alfredo is highly entertaining as the head of activities and goes above and beyond to make sure you don’t miss all of the fun LeBlanc has to offer. Whether it’s blackjack in the pool, volleyball or Mayan painting (just to name a few of the numerous activities offered), he is humorous, kind and has a generosity of spirit that makes you look forward to the next event. For many years, Roger, Geraldo Alejandro and Alberto have made our candle lit romantic dinners on the beach very special from carving our name in the sand, flowers on the table to special requests. They serve in sync and instinctively know what you need before you ask. This is a don’t miss event with every visit to LeBlanc Cancun. Chef Rene is one of our favorites. We originally met him at Bella and now he pops up everywhere even surprising us by the pool with afternoon treats. He is talented beyond belief in his culinary preparations and makes us feel we are part of his family always making us feel at home. Chef Justina at Lumiere is a culinary master with French dishes. Her entire menu is delicious and exquisite delighting the palate. She goes above and beyond to prepare our favorite dishes and personally visits at our table making each visit to Lumiere very special. We absolutely love Laura and Lucinda’s over the top service and special attention to our personal needs by the pool each day. From making sure the umbrella stays perfectly aligned so the sun doesn’t creep into my chair to prevent a painful sunburn to setting up a table with umbrella for games with friends and those fabulous chilled towels and cucumbers for your eyes on a hot afternoon with a special head and neck massage, they make each day absolutely heavenly by the pool. Williams was new to our favorite chairs area by the pool and he did a great job keeping us informed and bringing us requested items as needed in the pool. Edgar is one of our favorite bartenders at the pool. Once he knows you he has the ability to see you coming and with a nodding affirmation to him, he miraculously makes your drink before you get to the bar. Edgar is friendly, witty and knowledgeable in his cocktail making ability making the swim up bar special. We were thrilled to hear the wonderful news during our stay that Leslie Velez Palacios received a well deserved promotion to General Manager at LeBlanc Cancun. We have known her for many years and she is an outstanding leader among the Palace Resorts team managing with skill, grace and promoting the highest level of customer service we have seen in our many travels. She is a true asset to the Palace management team, highly respected by her employees and guests and no doubt will make LeBlanc Cancun an even better experience than it already is and can’t wait to see her on our next visit. We hope we haven’t left anyone out of this review as there are so many to be appreciative of. If you haven’t figured it out, we love LeBlanc Cancun. Yes the hotel, view of the moon over the ocean and sunny white beach is spectacular but most importantly, this is a very special place that we can’t wait to get to get back to every year because of all the many wonderful people there that make us feel at home when we see their smiling faces welcoming us back. Til next time….