Sandos Cancun Lifestyle Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6036 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Needs A Refurb!

    Reviewed by pdoc147() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel is tired and showing its age, the restaurants were below average in the quality of food although the Japanese restaurant was a notch or two above the others. Minibar was limited and rarely replenished during our 10 day stay. The bathroom shower was just passable but I would not consider using the bath. Overall decor around the hotel was worn & tired just like the furniture. In one of the restaurants the 'Steak House' had frayed and dirty carpets. Of the three communal elevators only two were ever working & one day all three were out of service so not much fun if you're on the upper levels. There are many other negatives so we cannot recommend this hotel & I would rate this hotel more like a 3 star but even then you expect better. However, it would not be fair not to mention a real positive - the staff, they were wonderful, they were kind, friendly, very hard working and polite. I do hope they are paid a fair salary as this is the best asset the Sandos Cancun Lifestyle "Resort" (Resort is a bit of a stretch!) has.

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Value

    Value-2

    Sandos Cancun is off the hooks

    Reviewed by Karan999999910() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sandos entertainers, Alex, Bernie, Rodrigo, Arleen are amazing and know how to party!!! The hospitality is amazing and the food is outstanding. Jorge the waiter was amazing and always helped us out.xx

    Past the Glory Days

    Reviewed by patrick a(san mateo, United States) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My room was 510. It had worn furniture, literally had termites climbing on the walls. Water dripping from bathroom vent (mold issues) This is my third time here, and the years are showing. The Sandos sign on the beach is worn and old, they are not putting money back into hotel on maintenance side. The restaurants are okay, not 5 star by far, The staff is friendly and doing the best they can. For the price there are better ways to spend your money. The beach view and location is great.

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Fantastic destination and resort

    Reviewed by Luke P() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    10/10 entertainment, Arlene Alex and Bernie are great hosts, beach And pool volleyball was good fun. Pool service is great, food and drinks constantly flowing. Would highly recommend to anyone staying in the hotel zone.

    Sandos was fantastic!

    Reviewed by Anna K() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We traveled to Cancun for the first time and very happy that we chose Sandos! We had a 16-month old with us and although the hotel was not really a kid/family hotel - it was great! Our little one and us enjoyed the pool area with the ocean view and nice sun tents as well as a nice beach and a beautiful blue ocean. The staff was providing a high quality service and accommodated all our requests, including the crib for the baby and daily milk supply for his bottles. And everybody around really seemed to love our baby - it was very ????? The minor complaint we had was that we constantly had to ask to bring the water bottles to our room as they were forgetting to leave them when the room was getting cleaned and we needed at least 3-4 bottles every day to wash baby's bottles and also just stay hydrated. The weather was great, no hurricanes - just a couple of rains here and there. If you want to have a blast at Sandos - get a room with a balcony. We enjoyed having coffee and snacks from the room service that was operating 24 hours, and watch sunrise and a beautiful night views from our room once we did an upgrade for the balcony.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5