TripAdvisor Traveler Rating

We upgraded to get another restaurant included by the pool (St Troph) which we were glad we did. Open air, great view and excellent food. Our upgrade included a room with a water view and it overlooked the pool, large with a sofa, king bed and drawers for my clothes, husband used the closet. Overlooking the pool though can be loud at times so keep that in mind. The a la carte restaurants are very good, tepankayi, Italian and the masquerade dinner especially was excellent. If you want a chais lounge or cabanas you have to get out way early as they get claimed by others quickly by placing the blue beach towels on there. We lost one cabana one day because someone just took it themselves. Bring a book you don’t care about to place with your towel would help. Entertainment was good inside and by the pools, but very loud. We found ourselves down by the beach because it was quieter. Yoga on the beach each morning was nice too. Thanks to all the great staff at Sandos! Itzel, Danna, Abraham, Carlos, Dani, Inka and Ivan just to name a few!

Our stay at Sandos was nothing short of incredible! The hotel was very felt very safe and was super clean and well maintained. The resort is a good size and not overcrowded which makes it easy to walk everywhere and find chairs by the pool or on the beach. The lifeguards on the beach did a fantastic job of keeping people safe in the water as well. The buffet had a variety of food options including Mexican dishes. We ate at all the restaurants and were very impressed with all the offerings. What really sets Sandos apart was the incredible staff! From the fantastic entertainment team to the servers at the restaurant and by the pool, everyone always had a friendly smile on their face and was very attentive to us. (Special shout out to Alex,Charlie and Itzel on the entertainment team and Esteban from the teppanyaki restaurant ) This is a fantastic option for anyone looking for some relaxation and great service without an outrageous price.

This review is a tough one for me. There were lots of good things but some not good things as well. I’ll start with the bad things. Inconsistency to start. It didn’t matter what the question was each staff member had a different answer. For example, while checking in I asked about eating at the St Trop. I was told I could not, which was frustrating because on the website it says breakfast is only for Royal Elite but open to anyone for lunch and dinner. I spoke with 3-4 more employees and got mixed answers. For the record, I did and up eating there for lunch. Secondly, there are a ton of rules that make no sense (to me anyways). We were trying to enjoy drinks on the Bar one patio, we got hungry went and got food. A minute later we were told we couldn’t eat on that patio. We were also at the St Trop enjoying a drink on their patio and we were told no food there. Thirdly our room. It was on the second floor. It was an ok room. But the bathroom smelled of sewage and that was before either of us had any water or food there. It smelled like this on and off all week. Housekeeping was sporadic. One day they would clean the room well. Other days they would take our towels and wash clothes and not replace them. The view from our room was terrible. When we talked with the front desk they told us $200 could get us a different room. ($50 a night). Our room was above bar one, so every night until 11-12 there was bed shaking bass. Seasons Steak was not that good and the Italian Restaurant was just ok. Both had a great view though. The buffet was good enough. The Hibachi restaurant was the best of them, but when asked if they had Sake, I was told they did not. The good stuff. A lot of the wait staff on the beach was great, friendly and kept a drink in our hand. The life guards were great as well. The beds and lounge chairs were comfortable as well and there were plenty of towels. The pool area was nice, and there was always something going on there during the day. The staff at the buffet were attentive to see if you needed any drinks with your meal. Both Bar One and St Trop had good drinks but the nod goes to St Trop. The hotel is a bit on the smaller size which isn’t a good or bad thing just depends on what you are looking for. The concierge staff was friendly and willing to help with reservations for dinner. The bellmen were friendly as well and willing to help with anything. They have Seek and Go on site and they booked two excursions for us that were great. Very convenient, they will bill your room so you don’t have to pay them. If it wasn’t for the previous bad things list above I would have given a higher rating, but overall it wasn’t terrible and I enjoyed my vacation. The beach had mostly white sand and the water was gorgeous. When we first arrived at the end of April the seaweed was not bad. But more started to come in the beginning of May. Lots of conch shells are in that water and when there are waves they get thrown around and can hit your feet and cause an injury. The water in the restaurants and bars seems to be ok to drink. I was drinking it all week and didn’t get sick.

We love the place. Pedro at the Seasons steak house was attentive and nice. Dessert was the best meal out of all! Stefano at the reception is very professional, efficient and proactive.

We went to Seasons steak house, Our server was named Lorenzo. He went above and beyond to make sure our experience was fantastic. He did a special fire show with our dessert the “ chocolate volcano”