Sheraton Princess Kaiulani

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 4217 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Review

    Reviewed by StevenHelen T(Mackay, Australia) on Feb 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent 9 Nights Very Good Rooms Excellent Service Great Location The Splash Bar Had Not Only Good Food But Also Very Good Drink Prices And The Wait Staff Were Absolutely Fantastic The Gym Was Also Very Well Appointed Highly Recommend

    Needs Improvement

    Reviewed by lujop2016(Sydney, Australia) on Feb 12, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    End of an 8 night stay I could honestly say was glad to be going home. The Good... They provide a wi-fi device that you can take anywhere and the calls made from your room phone are free. They also paid attention to my constant complaint about the noise next door and upgraded us to the tower which was beautiful. The Bad.. The walls are paper thin and any conversations in the room can be heard including when someone zips their bag. The breakfast buffet not worth paying for unless included in the package ours was but we ate out the last 3 days of our stay, too many birds flying and flapping around and landing on table plates etc, also their egg station doesn't do poached eggs you need to ask and took 1/2 hour to be brought to table. If you love coffee forget it we had to go and buy our coffee to bring to the breakfast hence our decision in the end to skip it. Guys buy a decent coffee machine and offer your guests good quality coffee not the drip filter crap. The concierge was also unhelpful we went and booked activities externally. The Ugly ... After 3 days at the hotel we complained to housekeeping about the foyer on level 4 being dirty only then did they clean the mess see pic. Noise Noise Noise.... Get some proper sound proofing cheaply built/renovated hotel

    Simple Elegance

    Reviewed by 20Twenty(Honolulu, Hawaii) on Feb 10, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This hotel is centrally located near the International Marketplace, Waikiki Beach and lots of eating places. Its an older hotel that seems to always have a line in the elevators. We stayed in the tower and was given a room that has a partial ocean view and the Royal Hawaiian Hotel. It was beautiful to look at everyday. We forgot something in the room when we checked out and was happily helped to get our stuff. Overall nice stay.

    Great Location Property, minutes from Beach and everything

    Reviewed by Pradeep N(Calgary, Canada) on Feb 06, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed for a week that begun with a very late arrival, due to flight delays Thus the room type that we had asked for was not available. We were given a lousy room for first night, but moved over to decent room next day. We thank the Manager and staff for making the rest of our stay comfortable. They offer a device for free WIFI and Gopro rental discount, but these things were again not explained (or understood) due to our Late arrival. Also we have to carry our chairs to beach that is 6 min walk across street. Ask me questions and I will provide info

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Exceptional Customer Service - Highly Recommended

    Reviewed by HeidiS2609() on Feb 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thank you Sheraton Princess, we had the most amazing time at your hotel. Every single staff memeber we encountered went out of their way to accomodate and provided high level customer service. They were so friendly and nothing was too much trouble. The rooms were lovely and very comfortable. The Splash Bar was a favourite. From the food to the cocktails it was a favourite haunt. We cannot wait to come back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5