Hyatt Regency Los Angeles International Airport

I just wanted to stay close to the airport for an early flight but I was delighted by the service of the wonderful people who made me feel welcome and comfortable. Israel the bellman gave me all the information I needed to get quickly oriented. The person I checked in with was warm and helpful. I strongly recommend this place so you will feel welcomed with a great location

First time guest here but after staying here I would highly recommend this location to anyone traveling on business or leisure. Top notch facility with friendly yet professional staff. Sleeping room was clean, fresh and up to date with all the right amenities. Great night sleep in incredibly comfortable bed.

As a Hyatt Globalist - top tier of loyalty program - I stay at a lot of Hyatts and know what to expect of the brands, especially Regency. This particular hotel does not meet that level and is closer to a Motel 6. The pros are simple: the lobby looks pretty and the location cannot be any better to LAX. The cons however are purely outrageous. To start, after checking in, the bellman (a bald Greek or Mediterranean man) walked up to me and my clearly marked service dog and immediately said "Nice dog, is that kind expensive?" I skated the question and replied that she is a Boston Terrier service dog. To which he came back and said "How much did you pay for her?" I was a little dumbfounded at this and after a brief pause I just said "I don't know..." He then asked "How old is she?" When I told him she was nine years old, he then said "So is she worth a lot?" At that I started to walk away and saw him jump behind the desk. This made me incredibly agitated because I kept wondering if he was looking up my room so he could try to steal my service dog later. Despite the anxiety, I went up to the room listed on the keycard but soon found out that none of the three keys worked. So I had to go back down to the front desk to get the keys fixed while trying to protect my service dog from the creepy bellman. When we finally got into the room, we immediately noticed that you had to insert your room keycard into a slot next to the door if you wanted the power to come on like some cheep hourly motel. After unleashing my dog, I later found her eating leftover food under the bed that had not been cleaned. Then when we went to turn off the lights, we found out three out of the four light switches were broken. So to turn off the lights, we had to pull the keycard from slot next to the door to cut the power. This made things very hot at night because the AC would not turn on if the power was cut. As a Globalist, I have access to the VIP lounge that serve breakfast and dinner. The dinner service is supposed to go till 8:00PM PST, but when we arrived at 7:45PM they had already cleared down the area. The Hyatt Regency brand is supposed to be a premium luxury brand. This property is far from premium or luxury. This property is purely about convenience and should be around the level of a Hyatt Centric if it was lucky.

The Hyatt Regency is conveniently located near to the LAX airport. Free transportation is available. When I arrive there were at least 100 people waiting to check in as their flight had been cancelled and they needed accommodations. As a regular customer of Hyatt, I was immediately giving a room and upgraded. I had both breakfast and dinner at the hotel, which were both very good.

Rooms are spotlessly clean and very comfortable. Service is great throughout the hotel. Food is excellent. I had an excellent dinner and buffet breakfast. Location is very conveniently close to LAX if you are coming in late at night. This is the best hotel that I have stayed in.