Hyatt Regency Los Angeles International Airport

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1504 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Hotel

    Reviewed by Melaniaxoxo(Smithfield, Rhode Island) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay here at the Hyatt LAX was so nice! I was not expecting to love it as much as I did, considering it seemed just like a convenient hotel near the airport. It is beautifully decorated with ultra modern decor, and was very clean! There is no great views or anything, but the bed was nice and comfy and the pool is beautiful. Had breakfast here for both a quick bite and for a sit down buffet, both were very good! A little expensive, but its LA. Our trip was a sightseeing vacation. so this was the perfect hotel-a beautiful, convenient and accessible place to sleep while we were exploring LA every day. Also. It was close to our car rental spot, so that's also a plus!

    OK - some issues that could be easily fixed

    Reviewed by Stephen W(North Carolina) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This property is better than the typical airport hotel - there are a few issues - but overall a decent option. The airport shuttle is shared with the parking garage that is next to the hotel. The shuttles come by every 10 minutes or less - but - and it's a big but - they are not Hyatt people they are parking deck people. I tried to flag down the first three that went by but they didn't even slow down. They drove by terminal 2 at 30+ mph in the middle lanes, empty, and without looking for anyone at the pickup sign. My assumption is that they are paid to circle the airport and they knew another shuttle will be there in the next 5 to 10 minutes - and nobody going to a parking deck is likely to complain. But it's pathetic. Prepare to be frustrated. A lot of shuttles is great but drivers who don't get in the right lane or even slow down are worthless no matter how many times they go by. When I arrived there were two desk clerks and both looked like it was their first day (or they had never seen a computer before). I stood in line waiting for one to finish since I was next...and literally 20 minutes went by. By the time they finished with one of them the line behind me was 19 deep (I counted). Other employees kept looking out the door and then popping back in - "not my problem" style. This is not how a Hyatt typically operates. This is what I would expect at a Days Inn or some other 2 star airport hotel. Once I got to the desk the clerk was very fast with me so maybe it was just two difficult guests and my timing was bad. But a line that long and no manager on duty to step in??? Hyatt you can do better. The bistro is open 24 hours and serves food until 230 am. I ordered a ham and cheese and a Pepsi and it was $16. Holy crap - welcome to the Los Angeles airport Hyatt. But I have to say it was a really good sandwich. Warm, real ham and plenty of it, with melted cheese. $16 seems ridiculous - but at least the sandwich was good. The rooms are fairly small - it doesn't really feel like a Hyatt Regency - more like a 4 Points. But it was very quiet and the bed was excellent as was the A/C and the wifi so it met the need. One cp,plaint - the window shades let in a lot of light. The shuttle back to the airport tends to hit lots of traffic so allow 15 minutes But the Clear line was fast so maybe 5 minutes once off the shuttle. Overall it's a decent option for a quick overnight. I saw lots of crew staying there. I can see why.

    Great location if you get delayed at LAX

    Reviewed by TravelBugz777(Perth, Australia) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    After we missed our connecting flight we booked a room online, easy check in. Pros Friendly staff Super clean room Good size room Toiletries Fridge Coffee/ tea making Good food at the downstairs bar and restaurant Cons No free water in the room if you want to use the two bottles supplied it’s $4 US dollars per bottle unless you are a top tier member of Hyatt For the price of these rooms many of which people spend just a few hours in due to delayed flights that’s a bit pricey for water it should be complimentary.

    Perfect

    Reviewed by Honest1always() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed in a club king room the night before an early flight. Check in was fast, easy and everyone was super helpful. The club lounge was great. Drinks and light snacks available and the concierge was friendly and offered up tips. This hotel is beautiful. Beds super comfortable and room clean/modern. Showers with good water pressure. Best of all, shuttles to airport ran every 5 mins and drop you off at your terminal. I definitely recommend this hotel.

    Pre-flight stay

    Reviewed by Meander32270143430() on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    A superior hotel for a pre-flight stay. EVERYTHING WORKED! An attempt to be rested for our early flight the next day. Too bad we weren't staying longer. I would have loved this hotel in LA. I'd stay there if there was a Hyatt in the city!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5