Crown Paradise Club Puerto Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3143 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great food and great people

    Reviewed by monica a() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We spent a week at the Crown Paradise Club and it was absolutely fabulous. All the staff is super helpful and very kind. There are a lot of options for food so you will never be hungry. They have waiters and waitresses all over the beach and poop areas so you can always have a drink. The staff is super friendly and even remember my kids names. We didn't ask for a crib but one afternoon one of the ladies from the staff knocked on the door and offered is a play pen for our 1 year old. They have a crew that cleans the hotel and no detail or fixture is missed. However I do believe the rooms need a face lift.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    3 week vacation for 20 year aniversery

    Reviewed by terrymucha() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Crown is excellent, great staff, food was very good better than the first two visits to the crown, rooms are clean and maid are friendly.quiet for relaxing. the new rooftop pool was a nice add on and the new lounge was great.

    Unsatisfied

    Reviewed by Martha G() on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Crown Paradise Club is so out-dated, television is small my desktop monitor is bigger. Staff very unfriendly they need to b trained how to treat, greet and host guest. Offer all guest drinks not just Mexican people, and ignore color people. The rooms had a foul moldy smell, very damp. We left with our clothes smelly and damped, sink leaked water, and my son’s room had no working a/c. Such an unpleasant stay. Food was good, breakfast was good but need to rotate entree's. We met a friendly staff member upfront name Carlos very friendly and gave us info on things-to-do outside of resort. We will not be going back there agaiin, not worth the $ we paid.

    Fantastic holiday

    Reviewed by Nikolam74() on Sep 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at The Crown Paradise Club for 2 weeks in August and had a brilliant time. All of the staff go out of their way to help and we can't wait to go back. The room was great, with 2 double beds. It could do with a bit of updating, but nothing too major. The room had a mini bar and a lovely view of the pool and beach. Every morning, there is a zip-wire across the pool and there are games and activities all day at this pool. There is also a quiet pool as well as a children's water park. The hotel has lots of bars serving drinks all day, including a cocktail menu just for the children. There is a snack bar by the beach and most days we ate our lunch here which included burgers, loads of types of salad, squid and nachos. The hotel has a buffet restaurant, La Palapa, which serves breakfast, lunch and dinner. The dinners changed theme every night and the food was great; lots of choice including vegetarian and gluten-free. There are also 3 a a la carte restaurants which you have to book in advance. We had no problems with this, you could phone from the room, email/message via Facebook or even go into the restaurant to ask for a reservation. We tried all 3 restaurants several times and were delighted with the service and standard of food. The beach is right next to one of the hotel pools and there are always plenty of sun loungers available. There are vendors offering all types of water sports, jewellery, clothing, hats etc. They do come and ask you to buy but don't hassle anyone if they are not interested. The entertainment team were the highlight of our trip. Marco, Karen, Liz, Adiel, Anahi, Gabriel, Johnny and Neto work so hard to keep everyone entertained from day until night with all sorts of games, sports and prizes during the day, to fantastic shows at night. My 2 boys had the best time playing with all of them and they were so disappointed to leave and keep asking when we can go back! The shows at night were really brilliant with beautiful choreography and it was obvious how hard all of the performers work. Carlos has a great team. All in all, this was a perfect holiday for us. We were the only English people there and the majority of the guests were Mexican and very welcoming. I speak Spanish and this helped quite a lot as not everyone speaks good English. We wouldn't hesitate to holiday here again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Disappointing

    Reviewed by Paulabsoto() on Aug 13, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Staff was not rude, but they are not properly trained to be more efficient. When we checked in no one provided us with details of the restaurants, activities, location of services, or even the location of our rooms. And we came in as members during our stay, so I cant imagine what the service is like for non associates. The rooms are I'm need of dier maintenance. The 1st room we got was moldy and leaking, dirty and the a/c in both rooms we received did not work properly. I've been to vallarta several times during this time of year and the hotels I've stayed at have good a/c that works under such hot conditions. Wait staff at the palapa several times failed to even wait our table and offer us anything to drink. By far worst service I've experienced in a hotel. The staff isnt rude, but managent needs to train their staff to be more efficient and maintain their properties. Let me just name some good in here. Food was decent and beach was nice.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-2

    Value

    Value-2