Sunscape Puerto Vallarta Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4006 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    VALLARTA 2021!!!!

    Reviewed by speedys2021() on Feb 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What can I say my 4th time here and wowww omar chino canelo and every oneeee else love all the guys great atmosphere great staff especially at the bar lol can't wait to be back for my 5th time April needs to hurry and covid needs to end!!!! Won't let me upload my pics smh oh well!!!

    Another stay in Paradise !!

    Reviewed by johnathano127() on Feb 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Once again a very exceptional trip to Sunscape Puerto Vallarta. From all the very friendly staff to the staff that remembered us as returning guests and treated us like Family... Omar and Noe the Bartenders always had a smile on their faces and even before my family and friends got to the bar to order they already knew what we wanted and had it being made or ready. A huge Kudos to OMAR and NOE!!! I am happy to call them both my second family and wonderful people / friends.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Great Holiday!

    Reviewed by MeghanYZY() on Feb 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I loved our stayed at Sunscape Puerto Vallarta! Could not recommend this hotel enough! Food and service is awesome and the views are amazing! Omar the bartender took very good care of us! He is so friendly and welcoming definitely made our stay unforgettable!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Loved it!!

    Reviewed by C169RSamyt(Mound, Minnesota) on Feb 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can't say enough good things about this hotel. We traveled in January 2021 amidst the pandemic and to escape MN cold winters! The hotel was very covid friendly, all staff wore makes, required hand sanitizer before entering restaurants and masks had to be worn to go to buffets and get food. The food was good, considering there was a pandemic. They cannot let people get their own, so you had to point to what you want and they plated it for you. That being said, because they are at about 25% staff, we never had to wait for food or a table at the specialty restaurants which I thought was pretty impressive. Antelmo, Miguel and Oscar were absolutely great!! The hamburgers at the snack bar was the best I have had in Mexico - VERY YUMMY!! And the woman making them (Eve??) was very nice! I have looked at previous pictures of the resort and noticed that due to covid, some of the outside tables were removed (around the snack bar), fitness room was closed, etc. I would not even have noticed had I not seen the pictures. We just ate at our chairs during the day. We are all making the best of this darn pandemic!! The hotel was only at about 25% capacity and it's going to be hard to go back next year at full capacity. How nice it was to get our same chairs each day, not have to wait or make reservations at the 2 specialty restaurants, was not over run with kids, etc. We participated in the activities, volleyball and water aerobics each day at noon! Fabian was the best!! He made everyone in the pool feel special. Loved him! Martin and Mini Cooper did a great job as well! The drinks were strong as you wanted them, just ask. We were surprised to see them using top shelf liquor! Alex and Rogelio were great servers from our beach chairs or our pool side loungers. My favorite bartender was at the swim up bar, Guilermo (Gilly ??) He made the BEST drinks and never complained when we made him go get us fresh bananas for our Dirty Monkeys!!! All the bartenders were good, however he really stood out. Our room was on the 17th floor - absolutely incredible!!! The view was stunning and the large room was amazing!! The fridge was stocked with refreshments and replaced daily. Best shower ever!! Beds were comfy. I cannot wait to return. The location was great, close to both Marina and downtown so cab rides were only $5 each way! Everyone here works to make you vacation great - I miss it very much!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Great before and during Covid!

    Reviewed by Greg T(Denver, Colorado) on Jan 31, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Went last two Decembers.. even though (numerous) safety protocols in place now still great AM resorts property (esp. for the money). Italian and Mexican restaurants still wonderful (Tiki Taco actually even better this time around.. could eat dinner there every night for a week and not ever get tired of it). Pool restaurant has trimmed down their options during Covid (gone are the much missed quesadillas and burritos) but kids still loved it for sure. Beach experience even better as vendors have to stay further away now so less hassle. Kids club now has a water park which looked great. Props to following staff (both 2019 and '20) Veronica for decorating our room for birthday.. much appreciated. Restaurants World Cafe - Hostess Jacqueline, Waiters Juan, Enrique, Celestino Del Mario - Pizza maker Cynthia, Waiters Pablo, Angelica Beach Staff - Francisco, Enrique, Noe, Miguel, Rogelio, Alex VIP Club - Guss(!), Rosi Seaside - Waiter Jorge Tiki Taco - Jose, Joseph, Samantha Entertainment - Miguel, Ana, Milton Front Desk - Gaby (as always) Lobby Bar - Bartender Luis Coming back home in April.. see you then :)

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5