Overview
The all-inclusive Occidental at Xcaret Destination is located in the heart of Riviera Maya. This resort offers 765 rooms and suites, and features up to 11 restaurants, 11 bars, seven swimming pools, a private cove, spa, Kids Club, mini-golf and more. Royal Level accommodations offer private check-in and check-out, exclusive à-la-carte restaurant and pool area, and more; while the Unlimited Xcaret Xperience provides unlimited access to either park during your stay.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
11 a.m.
Rooms
765
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• Welcome Cocktail.
• In-room robes & slippers during the entire stay.
• Bottle of mezcal and fruit plate in the room
• Complementary mini - bar (daily refill)
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• And more, full details provided at check in.
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Concierge Level inclusions:
- Upgraded amenities in room
- Bathrobe and slippers
- Fruit plate and bottle of champagne in room upon check in.
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• Welcome Cocktail.
• In-room robes & slippers during the entire stay.
• Bottle of mezcal and fruit plate in the room
• Complementary mini - bar (daily refill)
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• And more, full details provided at check in.
- 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa
- No more than 3 guests in the room
- 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 3 guests in the room
- Balcony
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• Welcome Cocktail.
• In-room robes & slippers during the entire stay.
• Bottle of mezcal and fruit plate in the room
• Complementary mini - bar (daily refill)
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• And more, full details provided at check in.
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Royal Level inclusions:
- Private check in and check out in exclusive Royal Level Lounge
- Personalized concierge services
- Fruit plate in room upon check in
- Premium amenities in room
- Nightly turndown service
- Exclusive a la carte restaurant for breakfast, lunch and dinner
- Exclusive pool area and solarium
- Wifi included and complimentary internet at the Royal Level Lounge.
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• Welcome Cocktail.
• In-room robes & slippers during the entire stay.
• Bottle of mezcal and fruit plate in the room
• Complementary mini - bar (daily refill)
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• And more, full details provided at check in.
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Royal Level inclusions:
- Private check in and check out in exclusive Royal Level Lounge
- Personalized concierge services
- Fruit plate in room upon check in
- Premium amenities in room
- Nightly turndown service
- Exclusive a la carte restaurant for breakfast, lunch and dinner
- Exclusive pool area and solarium
- Wifi included and complimentary internet at the Royal Level Lounge.
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• Welcome Cocktail.
• In-room robes & slippers during the entire stay.
• Bottle of mezcal and fruit plate in the room
• Complementary mini - bar (daily refill)
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• And more, full details provided at check in.
Amenities
Beach
Pool
Lounge
Lobby
Front desk
Royal pool area
Main pool
Second pool
Swim-up bar
Lobby bar
Royal service restaraunt
Gym
Kids club
Wedding
Mayan Welcome
La Hacienda
D'Oriental
Los Olivos
Pool bar
El Pescador
Tennis court
Location
Reviews
Beautiful resort in Mexico
Avery B on May 04, 2024
This resort is so beautiful, I would highly recommend. We had no issues with our room and the food was great with lots of variety. There are tons of animals around the property and many activities. I would highly recommend participating in the activities with the entertainment crew. We met so many kind people this way and it was amazing to make friends on vacation. Special shout-out to Axel S. And Eyder as they always made a point to come say hi and let us know what was happening around the resort. Truly the people is what made this trip so nice, we will miss you! Really really great job guys, you made our stay so incredible and we really hope to be back soon!
Older but impressive hotel in a unique location
Luv2Travel_19438 (Harleysville, Pennsylvania) on May 03, 2024
Just returned from a 6-day/5-night stay at Occidental at Xcaret, traveling with my adult daughter. Here are my observations: The hotel is a few decades old, and its age shows in places, but overall it’s quite lovely, and the grounds are very well kept. The location is what makes Occidental at Xcaret unique: Essentially it is located in a jungle along the coast… wonderfully tropical and lush. As you stroll the grounds you’ll come across wild animals including monkeys climbing in the tree tops, deer grazing in the grass, flamingos by the pool, and iguanas (some BIG!) all over the place. There’s also macaws in the hotel lobby, and even more wildlife can be found in the adjacent Xcaret Park, an eco park that is a “must see” for nature lovers. This is a family-friendly resort, and very suitable for couples, friends, families, and groups. There are activities and entertainment for all ages (including a Kids Club); people were having fun, but it’s not a big party scene compared to some other Cancun resorts. We got a “steal of a deal” booking a vacation package through American Airlines Vacations (purchased about 1 month prior). The package included airfare, transfers, and the hotel stay (we only had to pay a nominal tourism tax when checking in at the hotel) I’m glad I watched a few YouTube videos of the Cancun airport so I’d know what to expect upon arrival. One key takeaway is that after claiming your bags you’ll want to head outside to get your transfers (don’t make eye contact with the many official looking folks near the exits who are really there to sell time shares, just proceed outside and find your transfer company) It’s about a 45 minute drive from the Cancun airport to the hotel (in good traffic conditions) Check-in at the hotel was a bit slow, but the staff are friendly. We got a room in Building 11 (same building as the lobby/checkin). The location was convenient, but contrary to the Deluxe room description on the website, our room (#11215) had neither a balcony nor a terrace, just a window with not much of a view. We stayed without complaint, but it was a little disappointing. Otherwise the room itself was fine – spacious, clean, and comfortable. The resort has a “vacation club”, and we saw plenty of people being escorted on tours in hopes of enrolling them into the club, but we were not pressured in any way to take the tour (just a passing remark to “stop by and get your gifts”, which we politely declined). We didn’t have any issues with the water pressure, temperature, and color. We were careful not to drink the tap water (using bottled water for toothbrushing etc.), and we avoided Montezuma’s Revenge! Most of the TV stations broadcast shows in Spanish (we are in Mexico after all). It was funny to see familiar favorites like Shrek and Harry Potter movies with an all new voice cast. The Occidental at Xcaret resort is massive, you should expect to do a lot of walking. There are some provisions for folks with mobility issues (elevators and ramps). It takes a while to get the lay of the land. I think it would have been helpful if the folks at check-in went over a few basics of navigating the resort, like how to get to the restaurants, pools, and beach. We figured it out eventually, and there are maps posted, but it wasn’t until about Day 3 that I felt confident about getting around. The indoor buffet (Le Buffet) and all of the specialty restaurants are in the same area (over to the right of the lobby); the late-night taco and pizza shops are in that area as well. In addition, there’s an indoor/outdoor buffet that is open for breakfast and lunch called the Beach Club which overlooks the lagoon and beach (far right of the resort), and a snack bar and swim-up bar in the main pool area (far left of the resort). The Royal level has additional options. There’s a large “quiet pool” (take the main exit off the lobby, and make a right), and a HUGE and more lively pool to the left of the main thoroughfare. Both pools are excellent! There are plenty of lounge chairs at both (with more shade at the quiet pool). There's also a "Royal Only" pool, but I didn't see it in person. Look for towel huts to get your towels (this can be a challenge at times). If you plan to go to Excaret Park for any water activities, take a hotel towel with you. The number of specialty dinner reservations you may make depends on the length of your stay (we could make 3). To make reservations you have to go to Guest Services (available in 2 buildings, including Building 11 off the main lobby). They open at 7 am, and reservations are first come, first served. I opted not to set an alarm, just headed over whenever I woke up and it worked out fine. (You can only make reservations for the given day, not in advance) We ate at Los Olivos (Italian restaurant), the Sorrento Steak House, and La Hacienda Mexican restaurant. For me, I thought my best meal was at the steak house, but the nicest ambience and best service were at La Hacienda (and their desserts were AWESOME!). Los Olivos was just OK in my book. I thought the buffets were fine – sure some of the food looked sketchy, but I was always able to fill my plate with food that I liked. The biggest downfall is true of any buffet, in that you tend to “eat in shifts” – with one of us “watching our stuff” while the other gets their food, then vice versa. Some of the best buffet food was at the “made to order” stations – freshly made custom omelets at breakfast, a pasta bar at lunch, and stir-fry at dinner. It’s worth visiting Xcaret Park (you can take a gondola or simply walk over). It’s about a 5-minute walk from the lobby area (walk on the right side of the waterway where the gondolas sail, the sidewalk on the left side ends before you get to the park) Xcaret Park is HUGE. I’d recommend watching some videos on YouTube to get an idea of the attractions of most interest to you so you can plan your visits strategically. Our favorites were swimming in the underground rivers, seeing the animals that live in the park, and watching the Xcaret Mexico Espectacular show – it really was spectacular!
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