The Royal at Atlantis

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7910 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    needs updating

    Reviewed by jerrymcdonald01() on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    are room outlets did not work and while we were changing into our swim suits a housekeeping person opened the door without knocking and said " oops the people are here already". The phone head set didnt work. It took 4 times to tell someone to bring a new phone and we kept asking for a surge strip so we could plug in our phones and we never got it. We transferred to the Coral the next day.

    Individual ratings:

    Rooms

    Rooms-2

    Service

    Service-1

    NOT a honeymoon spot

    Reviewed by RebeccaAbra() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Hoping for a relaxing lovely honeymoon, we got the opposite. Not even a bottle of champagne. They did nothing to make us feel special one bit. The staff is angry. No one wants to help you. The food is horrendous, and when you tell them that they act like the foods comes off of their bill. Not worth the money spent at all. The holiday inn in Dallas Texas would’ve given us a complimentary upgrade in addition to a free bottle of champagne and roses on the bed. Oh and don’t believe the cove is “adults only”. Kids everywhere. (Nothing against kids but come on, don’t call yourself adults only). Never coming back here again and telling all friends and family to do the same.

    Disgusted by lack of cleanliness and interest in correcting

    Reviewed by T3492TLbrians() on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Suite 10570/10568 disgusting strange white stains on chairs (not enough for them to come look a), tvs are full of dust, bathrooms, full of dust, light bulbs burnt out. Call to customer service, she wont put me through to front desk who lied and said we would have one of the newer rooms. What a crock of BS and waste of $$. If anyone from atlantis is reading this, I gladly invite you to this craphole you call a 2 bedroom suite and verify! A complete and utter joke of a room and service.

    Atlantis Royal Review

    Reviewed by dimitriosv349(Gulfport, Mississippi) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    First day we checked in with my two kids the sink was clotted and they couldn’t repair it, the second room when we turned on the water there was mud, the third room was functional but the carpet was dirty and very old room overall. The staff was extremely helpful and the manager was very polite and compensate us with almost $500 ( dinner free and credit). Pools and environment is amazing. But be ready to pay $30-40 for 3-4 slices of pizza, average dinner $250-300 per couple no wine bottle only couple drinks, buffet for two people $140.

    Wow..wow..wow

    Reviewed by Simslife(San Antonio, Texas) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great resort with everything you need. We never had to leave the resort to do anything. The water park is gigantic and there seem to be mikes of beaches. Towels and chairs are all included so no need to worry about that. The restaurants also do a great job in stocking their menus with great dish options. Service was also very good. Will go again.